Connected Knowledge via Integrations, Delivery, and Self-Service with Stin Mattu

Connected Knowledge from Upland Software

TruStory FM and Upland Software에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 TruStory FM and Upland Software 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

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When you think about connected knowledge, what does that mean to you? Over here, we have a pretty specific definition, and our guest today lives right in the middle of it.

Stin Mattu is a Product Marketing Manager here at Upland Software. He’s worked in knowledge management and customer service roles for more than 20 years, so he knows a thing or two about optimizing the customer experience, and increasing contact center agent productivity via knowledge management. Plus, he has a real soft spot for systems delivering on the promise of connected knowledge.

Stin joins us today to talk about how you can make the best of your legacy systems through integrations, giving your call center operators the tools they need right when they need it.

Links & Notes

(00:00) - Welcome to Connected Knowledge
(00:24) - Introducing Stin Mattu
(01:04) - What is Connected Knowledge?
(02:15) - The Baggage Behind Connected Systems
(07:50) - Lift & Shift versus Linking Systems
(09:12) - On Integrations
(13:15) - Knock-on KM Benefits
(20:13) - RightAnswers

27 에피소드

#Tech #Business #TruStory FM #Upland Software