How to Build the Next-Gen Dealership BDC | Tina Tasche, Technology Specialist at Van Horn Automotive

Car Dealership Guy Podcast

Welcome to the Car Dealership Guy Podcast! In this episode, I’m joined by Tina Tasche, Head of Innovation & Tech at Van Horn Automotive Group. We dive into how to build the next-generation dealership BDC, Her AI features wishlist for the call center of the future, and why the traditional lead form is dead.

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Topics:

00:00 Intro

00:16 How did Tina begin her journey in the car business?

03:34 What diverse roles has Tina held in the automotive industry?

05:01 What are Tina's current responsibilities as Head of Innovation and Technology?

06:28 What is Van Horn Automotive Group’s tech stack, and who are their key partners?

15:39 How is AI being implemented in dealership operations?

20:58 How has AI improved training and efficiency?

22:08 What opportunities does AI integration create for the future?

25:36 What strategies are used to generate and convert leads?

38:23 What is Tina’s vision for the future of dealership operations?

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#automotive #technology #innovation #carsales