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Using Mediation in Complaints - NHS, Special Educational Needs, University Student Complaints and others
Manage episode 311882579 series 3089961
Alan Sharland에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Alan Sharland 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
In this podcast Alan discusses the use of mediation in a range of different areas of complaints. He focuses on the 3 types of complaint he has provided mediation in as well as more general considerations about complaints systems and the ways in which mediation can be useful in helping to resolve complaints where the normal procedures have not proven satisfactory and conclusive.
Alan Sharland has been a Mediator and Conflict Coach for over 25 years working in a wide range of dispute situations including neighbour disputes, workplace disputes, complaints (NHS, Special Educational Needs, University Student), group disputes and others.
He was Director of a community mediation service in West London for 11 years and now runs CAOS Conflict Management. https://www.caos-conflict-management.co.uk
Connect with Alan on LinkedIn: https://www.linkedin.com/in/alansharland
Check out and like the Communication and Conflict Facebook page: https://www.facebook.com/communicationandconflict/
Visit the Communication and Conflict website: https://www.communicationandconflict.com
BOOKS written by Alan:
How to Resolve Bullying in the Workplace: Stepping Out of the Circle of Blame to Create an Effective Outcome for All https://www.amazon.co.uk/How-Resolve-Bullying-Workplace-Effective/dp/1511941316
A Guide To Effective Communication for Conflict Resolution - How Mindful Communication Supports Growth Through Conflict. Purchase the book at this link on amazon: https://www.amazon.co.uk/dp/1790335221
CREDITS Outro Music: All Colours Pt 6 by Bob Holroyd, from album Hollowman: https://music.apple.com/us/album/hollowman/677559200
50 에피소드
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