Is your Support Service REALLY 'Client-led' - Or Is It ACTUALLY System-led and/or Practitioner-led?

CAOS

In this video and podcast Alan comments on the prevalence of many support services that are described as 'client-led' or 'person-centred' but in practice are not.

Often the priority focus is on fulfilling system outcome targets or practitioner agendas or both and the client's experience of the process is secondary. One of the ways this is de-prioritised is in the approaches to measurement of the 'success' or effectiveness of the service which will often also be system or practitioner defined and decided 'for' the client or 'about' them and their qualitative experience of the process is not considered. Alan outlines in the video the many ways in which this important distinction shows up.

To watch the YouTube video of this podcast visit this link: https://youtu.be/ycxGMpyJ4RU

Alan Sharland has been a Mediator and Conflict Coach for over 27 years working in a wide range of dispute situations including neighbour disputes, workplace disputes, complaints (NHS, Special Educational Needs, University Student), group disputes and others. He was Director of a community mediation service in West London for 11 years and now runs CAOS Conflict Management. https://www.caos-conflict-management.co.uk

Connect with Alan on LinkedIn: https://www.linkedin.com/in/alansharland

Train in the CAOS Model of Mediation: https://www.caos-conflict-management.co.uk/mediation-training-course.html

Train in the CAOS Model of Conflict Coaching: https://www.caos-conflict-management.co.uk/conflict-coaching-training.html

Check out the Communication and Conflict Facebook page: https://www.facebook.com/communicationandconflict/

Visit the Communication and Conflict website: https://www.communicationandconflict.com

Books and ebooks:

How to Resolve Bullying in the Workplace: Stepping Out of the Circle of Blame to Create an Effective Outcome for All https://www.amazon.co.uk/How-Resolve-Bullying-Workplace-Effective/dp/1511941316

A Guide To Effective Communication for Conflict Resolution - How Mindful Communication Supports Growth Through Conflict. Purchase the book at this link on amazon: https://www.amazon.co.uk/dp/1790335221

CREDITS

Outro Music: All Colours Pt 6 by Bob Holroyd, from album Hollowman: https://music.apple.com/us/album/hollowman/677559200