ALTERNATIVE DISPUTE RESOLUTION (ADR) - in what way is it 'ALTERNATIVE'? The unique approach of MEDIATION!

CAOS

In this podcast Alan scans through some of the processes that come under the heading of 'alternative dispute resolution' (ADR) and looks further into why mediation is a unique alternative within that category of processes because it is a non-adversarial process. This makes it particularly suitable for some types of dispute while adversarial processes (such as arbitration, adjudication and going to court) are appropriate for other types of dispute.

Knowing which process is suitable for which kind of situation will mean better use will be made of all of these processes. Often there is confusion about this and so processes which are inappropriate to the situation are attempted but lead to frustration because it cannot provide a useful and satisfactory outcome for those involved. Additionally, processes which didn't used to be called 'mediation' and which are still adversarial in nature are now having that label attached to them, leading to ambiguity about the role of the mediator and the process concerned.

Alan's videos and podcasts are based on his observations when working with people involved in unresolved conflict during the last 25 years working as a mediator, conflict coach and conflict management consultant in London and across the UK.

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Alan is Director of CAOS Conflict Management based in London, UK

BOOKS

How to Resolve Bullying in the Workplace: Stepping Out of the Circle of Blame to Create an Effective Outcome for All

A Guide To Effective Communication for Conflict Resolution - How Mindful Communication Supports Growth Through Conflict.

CREDITS

Outro Music: All Colours Pt 6 by Bob Holroyd, from album Hollowman: