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The Future of Service Excellence with Eric Strom
Manage episode 480720879 series 3646120
bswift에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 bswift 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Join hosts Denise and Joel for an insightful discussion with Senior Vice President of the bswift Service Center, Eric Strom, the driving force behind bswift’s Service Center transformation.
We’ll cover the pivotal role service plays in benefits administration, digging into what it takes and how bswift strikes the balance between AI-driven innovation and the irreplaceable human touch. Eric shares his perspective on leadership, his approach to empowering teams and fostering connection, and how he’s rethinking customer care to meet today’s challenges—plus, the one thing he says is harder than all of that.
This conversation is packed with plenty of food for thought for HR professionals and service leaders looking to foster empathy, connection, and adaptability in their own organizations.
5 에피소드
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