Podcast #46: Achieving Great Customer Support Through Team Building with Cenon Hipolito, NetworkDr

BrightGauge

Focused on more than service desk side of things, Cenon Hipolito the Service Desk Manager of NetworkDr is dedicated to making sure his techs want to stick around for the long haul. Less employee turnover is a sure sign of greater customer satisfaction. We first met Cenon Hipolito of NetworkDr back in May during one of our Data Driven Workshops. I among many other team members enjoyed speaking with him and were especially interested in how he uses BrightGauge through touchscreen displays and to help promote growth through a little competition. Listen to this month's episode of the BrightGauge podcast to learn how NetworkDr has opened the doors for employees to share valuable feedback, take part in coming up with new strategies, and incentivize their techs to value their work even more through mentorship.