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#4: The Power of WOW - Zappos’s Billion-Dollar Strategy
Manage episode 444557883 series 3606580
Ridgeview Guidance | Hosted by Zac Lockhart에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Ridgeview Guidance | Hosted by Zac Lockhart 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
In today's episode of Biz Thrive, we take a look at how Zappos transformed its business by putting customer service at the centre of its mission. Discover how a simple philosophy of ‘delivering WOW’ turned a struggling online retailer into a billion-dollar acquisition, and learn practical ways to elevate your own customer experience.
What small change could make a big difference for your customers? Tune in to hear the story of Zappos CEO Tony Hsieh, and his quest to deliver a customer experience that went beyond the ordinary!
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