))
Problem solving - Episode 17
Manage episode 409982717 series 3562225
Phil Whitebloom & Brianna Hendley, Phil Whitebloom, and Brianna Hendley에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Phil Whitebloom & Brianna Hendley, Phil Whitebloom, and Brianna Hendley 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
If you’re not listening and you’re not solving the problem, then there’s nothing to close. 1. You have to be in a frame of mind that you’re totally focused on who you're talking to - the client 2. Think in your head, what is the best way to help them! 3. This is a collaborative process- you the salesperson and the client. 4. Analytical thinking is needed to figure out the cause for the problem 5. Creativity to solve and the client really appreciates it and will reach out to you to help and it builds the relationship 6. Active listening - listening in progress 7. Critical thinking - evaluating the information from different perspectives so you can make it better it’s decisions 8. Adaptability- need to be able to change 9. Negotiations- find the best solution for everyone 10. Empathy- you feel like you’re with them, you’re feeling their pain 11. Resourcefulness 12. Time management 13. Resolving conflicts Problem-solving is in two parts of the process, always need to get customer feedback Need to be a decision-maker. Brianna Hendley, Founder of Achievant Coaching| bhendley@achievantcoaching.com | www.achievantcoaching.com Phil Whitebloom, Founder of Been There Consulting Services | phil@beentherecs.com | www.beentherecs.com
…
continue reading
26 에피소드
공유
