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What To Do When A B&B Guest Complains-047
Manage episode 438364140 series 3533767
Keystone Hospitality Property Development and Gerry MacPherson에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Keystone Hospitality Property Development and Gerry MacPherson 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF.
https://keystonehpd.com/beds-breakfasts-business-pdf/
Mastering Guest Complaints: Turn Challenges into Growth
How do you handle guest complaints at your B&B? Discover effective strategies to turn challenges into opportunities. In this episode, I explore the importance of understanding the root of the problem, clear communication, and maintaining professionalism. From offering practical solutions to standing firm on your policies, these tips will help you create positive guest experiences. 🌱🏨
Listen now and share your thoughts in the comments!
📘 Get your free guide, “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners,” and discover the secrets to elevating guest experiences!
#Hotel Guests #Hotel Guest #GuestInsights #HotelSurveys #IndependentHotels #GuestExperience #HotelMarketing #GuestPreferences #DemographicQuestions #PsychographicQuestions #HotelManagement #HospitalityIndustry
⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://bedsbreakfastsbusiness.com/2024/09/what-to-do-when-a-bb-guest-complains-047
Serious about taking your business to the next level? Sign up for the “Inn-side Track: Mastering Your B&B Business” course.
https://courses.keystonehospitalitydevelopment.com/course/inn-side-track-mastering-your-bb-business/
Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF.
https://keystonehpd.com/beds-breakfasts-business-pdf/
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