))
Navigating Tough Conversations with Confidence — With Kate Reed
Manage episode 377508595 series 3503683
Commsor에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Commsor 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
In this episode of Ashley and Katrine's Infinite Revenue Playlist, we welcome to the stage Kate Reed, Head of Customer Experience at Commsor, an expert on handling tough conversations.
Whether you’re dealing with a difficult customer, discussing sensitive topics with an employee, or trying to manage upwards, Kate reminds us that maintaining confidence and the right mindset is key.
Kate has a diverse professional background that includes everything from being a music journalist, to sales, to marketing, and then of course, Customer Success. She has over 10 years experience managing enterprise and mid-market clients, including 6+ years in the Customer Success field. Kate leaves a legacy at various companies like Hubspot and Commsor by building end-to-end customer experiences through holistic, consistent and integrated journeys for customers.
Part of building a successful customer journey is learning to handle tough conversations which Kate dives into in this episode. To navigate any difficult professional situation, Kate educates listeners on confidence, effective communication, and bringing your authentic self to the workplace.
Listen to the episode and take some of Kate's confidence with you!
✨ Follow Ashley
✨ Follow Katrine
🎵 Jam to our walk-up song playlist on Spotify
27 에피소드
공유
