Feedback is the key! - Interview with Alex Hoffer, Developer Relations Engineer at Plaid

API The Docs Podcast

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3y ago 35:23

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Alex Hoffer is a DevRel engineer at Plaid. Previously, she was managing the QA team at Dropbox for 6 years. At Plaid, she's been working on documentation and an overhaul of the Plaid developer docs. Developer experience is extremely important at Plaid and the docs are a big part of that. Tune in to hear more about how to create an excellent developer experience:

How does a cross-functional team work together with other departments in order to improve the developer functionality?
How developer experience is about product, documentation and engineering collaborating together?
What is her role in the API Review Committee, which helps ensure APIs are standardized and maintain their API style guide?
Docs revamp - how have they approached it, why have they done it, where is it going next?
How does the entire doc editing and authorship process work at Plaid?
And last but not least, how have they incorporated user feedback into the docs process!

The host is Laura Vass (Editor of Developer Portals Newsletter, Co-Founder of Pronovix).

Sources:

https://plaid.com/blog/new-plaid-docs/

plaid.com/careers

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