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Real Stories Told by Agents at Ansafone Contact Centers! Get the Behind the Scenes of What It Takes to Help Life-Threatening Calls!
Manage episode 311850882 series 3193103
Ansafone Contact Centers에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Ansafone Contact Centers 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Behind every call, there is a story most people do not see. But, the call center representatives at Ansafone Contact Centers are the ones that pickup these calls sometimes life-threatening which require prescriptions to health conditions to helping others in natural disasters when people are displaced. Agents, Frances, Michael, and Paula all share what they encounter, what they do to navigate the customers' requests and the unseen skillset that are required to be highly-trained and professional agents to handle and manage unpredictable calls. Learn more about what active listening is, emotional intelligence and what it takes to address customer concerns.
Ansafone Contact Centers is a 50 year national call center establishment that prides itself on providing world-class customer experience and brand care. To learn more about this award-winning customer call solutions provider, go to: www.ansafone.com.
8 에피소드
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