Episode 143: The Heart of Home Care: Insights from Comfort Keepers CEO Collette Gleeson

AIBF Business Talk

This week on AIBF Business Talk, Elaine Carroll, AIBF CEO, chats with Collette Gleeson, CEO of Comfort Keepers Ireland, who for almost 20 years have been providing the best in-home care services to those who need it, caring for each client with the respect and dignity they would provide members of their own families.

Collette discusses the core values and purpose driving Comfort Keepers. Her extensive experience in healthcare underscores the need for compassionate, quality care, acknowledging that the field faces challenges like staff shortages and the complexities of individual care needs. She emphasises the importance of adapting and improving services to meet these challenges. 💪

Home care plays a crucial role in the continuum of care, helping individuals maintain their quality of life and stay close to their communities. Collette stresses the need for embracing ageing within local communities and preparing for vulnerabilities rather than avoiding them. She finds fulfilment in working with a dedicated team focused on making clients' lives easier and ensuring effective, personalised care. 🏡

Comfort Keepers also prioritises professional development, ensuring caregivers are well-trained to handle diverse situations. Collette mentions the emotional labour involved in caregiving, highlighting the need for resilience and coping skills. Comfort Keepers strives to provide comprehensive support to their staff, promoting financial wellness and continuous professional growth. 🌟

Despite recruitment challenges, Comfort Keepers remains committed to maintaining a robust workforce. They invest significantly in their teams, focusing on creating a supportive and financially secure work environment. Collette reflects on the importance of adapting to new technologies and methods to enhance care delivery, ensuring that caregivers can provide the best possible service. 🩺

Tune in for some brilliant insights from Collette.