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23: Live in London from the Independent User Group for Amazon Connect
Manage episode 451931276 series 3551008
CloudInteract - cloudinteract.io에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 CloudInteract - cloudinteract.io 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Join hosts Tom Morgan and Alex Baker for a special live episode of the Amazon Connect Podcast, recorded at the second independent user group meeting for Amazon Connect in London.
This episode features detailed discussions on Amazon Connect technologies, user experiences, and innovations from industry leaders. Highlights include insights from AWS representatives, hands-on user experiences from various sectors, and keynotes from notable figures like John Ing, the founder of the user group.
Dive into the shared knowledge and collaborative spirit of the event, while exploring advancements in contact center solutions and voice biometrics.
00:00 Introduction to ACP Podcast
00:41 Live from London: Amazon Connect User Group
03:43 Interview with Ruben Opdenakker: Mobile Connect
08:40 Paul McGee on Voice Biometrics
17:04 AWS Interactive Session
18:41 Interview with Pavan Dusanapudi: AWS on agent scheduling
21:24 Closing Remarks and Future Plans with John Ing
26:43 Wrap-Up and Final Thoughts
Find out more about CloudInteract at cloudinteract.io.
챕터
1. Introduction from London (00:00:00)
2. Interview with Ruben Opdenakker: Mobile Connect (00:03:43)
3. Paul McGee on Voice Biometrics (00:08:40)
4. AWS Interactive Session (00:17:04)
5. Interview with Pavan Dusanapudi: AWS on agent scheduling (00:18:41)
6. Closing Remarks and Future Plans with John Ing (00:21:24)
7. Wrap-Up and Final Thoughts (00:26:43)
24 에피소드
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