Why David Sakimoto at GitLab Pushes for ABM for Customer Success

ABM Done Right - A Personal ABM Podcast

Kristina Jaramillo and Eric Gruber, Kristina Jaramillo, and Eric Gruber에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Kristina Jaramillo and Eric Gruber, Kristina Jaramillo, and Eric Gruber 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

2y ago 46:19

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David Sakimoto (VP of Customer Success at Gitlab) joined the ABM Done Right Podcast to discuss:
1. The state of customer success in most organizations -- what are they doing right, where are they getting it wrong, and where do challenges exist.
2. Why many customer success teams struggle to keep VP and C-suite engagement after the deal is closed and where the process, conversation, and experience gaps lie that are keeping teams from retaining and expanding key accounts.
3. Why he's pushing for ABM for customer success and what his vision is on how it would help his team retain and expand key accounts.
4. The account-based enablement that would help his teams improve the experiences they deliver to the human buyers in the accounts they want to protect and expand?

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