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Taking Control of Your Online Business Reviews
Manage episode 365591675 series 3290776
GreenMellen에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 GreenMellen 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Online reviews are often trusted more than other forms of marketing because they come from neutral third-party sources. You can’t fully control your brand’s reputation, but you can respond to negative reviews and encourage positive feedback.
Why are online reviews helpful?- People trust objective parties more than your brand
- People use online reviews before they make a purchase
- These online sites make you more discoverable online
- Search for your brand name online
- Claim all of the online review sites you can find
- Audit the information to ensure that it’s accurate
- Create accounts on the other sites that make sense
- Setup email notifications for when a new review is left
- Google My Business
- Yelp (consumer-facing)
- Clutch (services)
- Glass Door/Indeed (hiring)
- G2 (software)
- Industry-specific (Houzz, Upcity, Blue Bird, BBB, etc.)
- Respond to everything— positive or negative
- Be timely— within a week or not at all
- Thank people for leaving a review
- Take negative comments to offline conversations
- Link to it from your website
- Automated emails to new customers
- Scannable QR codes in brick-and-mortar locations
- Asking people in person
- Can’t offer anything in return
- 4.5 is ideal because people don’t trust 5.0 ratings
72 에피소드
공유
