Happy To Help | A Customer Support podcast

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추가했습니다 fifty-two 주 전

Buzzsprout에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Buzzsprout 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

Rethinking Alzheimer's Disease Podcast

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Ep 1: What Is Alzheimer’s Disease? 16:03

50 weeks 전16:03

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16:03

Learn about the differences between Alzheimer's and dementia, and how Alzheimer's disease progresses. We talk about why catching the disease early can make a big difference. Dr. Sharon Cohen and Dr. Yaakov Stern walk us through the stages of Alzheimer's disease, from when there are no symptoms to when memory issues start to show. They explain the stages of Alzheimer’s and how it develops over time. We also hear from Kelly, who explains her personal experiences and concerns about developing Alzheimer’s, and what she does about it. For links to resources and information covered in this series, visit our website at HealthUnmuted.com/resources What did you think of this episode? We’d love to hear from you. Please visit healthunmuted.com/feedback to let us know! Rethinking Alzheimer’s Disease was made possible with support from Eisai Inc. [00:00:00] Introduction [00:03:10] What's the difference between Alzheimer's disease and dementia? [00:07:04] When does Alzheimer’s begin to develop? [00:09:08] What is Mild Cognitive Impairment (MCI)? [00:10:36] What is subjective cognitive decline? [00:11:59] What is preclinical Alzheimer's disease? [00:13:13] Why is it important to detect Alzheimer’s disease early? Disclaimer: The content provided in this podcast is intended for informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have heard on this podcast. Reliance on any information provided by this podcast or its guests is solely at your own risk. ©2024 Mission Based Media Ltd • April 2024 • AD-M2059…

Happy to Help | A Customer Support Podcast

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If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you!
Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, on the second Tuesday of every month as Buzzsprout's Head of Podcaster Success, Priscilla Brooke dives into the world of customer support to make remarkable support the standard, not the exception!

23 에피소드

#MBA #Society #Business #Buzzsprout #Customer Support #Customer Service #Podcasting #Support Team #Support

Happy to Help | A Customer Support Podcast

updated 21일 전

시리즈 홈•Feed

23 에피소드

#MBA #Society #Business #Buzzsprout #Customer Support #Customer Service #Podcasting #Support Team #Support

Semua episode

Happy to Help | A Customer Support Podcast

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Communicating Effectively with Developers and Tech Support 1:04:44

21일 전1:04:44

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1:04:44

Text the show! We're diving into the complex dynamics between customer support teams and developers. Buzzsprout Co-Founder, Tom Rossi, joins us to explain how strong communication between these groups significantly impacts product quality and customer experience. In this episode, you’ll learn how strong communication between customer support and product development fosters better teamwork, ensuring support teams stay informed and confident when changes roll out. Discover strategies for improving collaboration, from setting clear expectations and sharing positive feedback to involving support in feature planning and aligning release schedules. We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com . Thanks for listening!…

Happy to Help | A Customer Support Podcast

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5 Easy Ways to Instantly Improve Your Customer Service in 2025 40:34

7 weeks 전40:34

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40:34

Text the show! Want to take your customer service to the next level in 2025? In this episode of Happy to Help, we’re breaking down five simple yet powerful strategies you can start using today to improve your customer service—no expensive tools or complex workflows required! Tips for leveling up your customer service: 1. Humanize Your Emails – Treat customers like real people, not ticket numbers. A little personalization goes a long way! 2. Shift Your Mindset on Problem-Solving – See customer issues as exciting challenges to tackle, not just tasks to complete. 3. Optimize Your Time Out of the Queue – Use slow periods to sharpen your skills and expand your product knowledge. 4. Empower Customers with Self-Service – Proactively provide resources so customers can solve issues faster on their own. 5. Celebrate Remarkable Service – Recognize great customer interactions to build a culture of support excellence. Whether you’re answering emails, leading a team, or building customer relationships, these five strategies will instantly improve your approach to support—making customers (and your team) happier along the way! We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com . Thanks for listening!…

Happy to Help | A Customer Support Podcast

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Lessons from 20 Episodes of Happy to Help 14:28

14 weeks 전14:28

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14:28

Text the show! As we bid farewell to season one, we recall the invaluable lessons learned over 20 amazing episodes! Thanks to our incredible guests: Sarah Caminiti, Chase Clemons, Sarah Hatter, Kristi Ernst Thompson, and Suneet Bhatt. These experts shared their wisdom on leading with kindness, addressing feedback constructively, and fostering a sense of community and team support. We'll be returning in February 2025 for season two! Your suggestions for future topics or guests are welcome! We plan to continue providing you with actionable strategies to enhance your customer service, so if there is something you want us to discuss, let us know! We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com . Thanks for listening!…

Happy to Help | A Customer Support Podcast

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Cultivating a Healthy Support Team with Suneet Bhatt 47:49

16 weeks 전47:49

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47:49

Text the show! In this episode of Happy to Help , we dive into the essentials of building a thriving customer support team that’s both happy and productive! We sit down with special guest Suneet Bhatt , a leadership expert dedicated to helping people and organizations reach their full potential. Suneet shares actionable insights from his “ Happy, Proud, Not Yet Satisfied ” workshop, offering powerful strategies for preventing burnout, encouraging personal growth, and empowering customer support teams to be their best. Learn why fostering empathy, promoting healthy work-life boundaries, and supporting personal well-being are crucial to long-term success for any support specialist. Whether you’re a manager seeking ways to uplift your team or a customer support professional looking to create sustainable work habits, this episode will provide you with practical tips to build resilience, boost morale, and ensure your team feels truly supported. We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com . Thanks for listening!…

Happy to Help | A Customer Support Podcast

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How Whole Company Support Improves Products and Processes with Kristi Ernst Thompson 41:15

18 weeks 전41:15

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41:15

Text the show! In this episode of Happy to Help , we dive into the transformative power of whole company support and its impact on product development and team processes! Special guest Kristi Ernst Thompson , Senior Technical Support Specialist at Help Scout , joins us to share how involving every department in customer support—from developers to leadership—fosters innovation, strengthens cross-team collaboration, and enhances customer satisfaction. Whether you’re part of a small startup or a large organization, this episode offers insights to help you connect with your customers and build better products! We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com . Thanks for listening!…

Happy to Help | A Customer Support Podcast

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Crisis Management Tips for Customer Success Teams 52:56

20 weeks 전52:56

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52:56

Text the show! In this episode, special guest Megan Nelson joins us to dive into customer support during a crisis! Whether it’s a sudden server outage or an unexpected system issue, handling customer needs under pressure is a challenge every support team faces. Join us as we share real-life lessons from Buzzsprout’s 2021 DDoS attack , where our team went into overdrive to keep customers informed and reassured. We’ll cover essential strategies for crisis management, including how to communicate effectively with customers, coordinate with internal teams, and stay resilient as a support team. Tune in to learn how a solid crisis plan can transform a potentially negative situation into an opportunity for building trust and customer loyalty! We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com . Thanks for listening!…

Happy to Help | A Customer Support Podcast

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Customer Support Strategies for a Stress-Free Holiday Season 48:44

22 weeks 전48:44

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48:44

Text the show! As the holiday season approaches, we are sharing practical tips on how to ensure customers receive timely assistance while giving your support team the chance to rest and celebrate! From flexible scheduling to balancing half-day shifts and planning early, we discuss Buzzsprout’s approach to managing customer support over the holidays and how you can apply similar strategies to your team. We hope these insights help you navigate holiday coverage without sacrificing your team’s well-being or customer satisfaction! We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com . Thanks for listening!…

Happy to Help | A Customer Support Podcast

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Curiosity, Community, and Casa Bonita: ElevateCX Recap 48:27

24 weeks 전48:27

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48:27

Text the show! This week we are recapping our time at the ElevateCX Conference in Denver! Kate Chupp joins us to discuss some of our main takeaways from our time at ElevateCX! In this episode, we'll discuss specific talks from the event, why ElevateCX doesn't feel like your typical work conference, and how our time in Denver inspired us to continue providing remarkable support experiences for our customers. Plus, you'll hear directly from support professionals as they share their advice, software recommendations, and insights into the future of Customer Support! If you're able to make it to ElevateCX in London , we highly recommend it. Tools featured in this episode: Slack Forethought Notion Airtable Alfred Habitica Special thanks to everyone who interviewed with us at ElevateCX! Ashley Hayslett Cheryl Spriggs Deon Nicholas Kate Wilson Kristi Ernst Thompson Lance Conzett Mercer Smith Sarah Caminiti Sarah Hatter We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com . Thanks for listening!…

Happy to Help | A Customer Support Podcast

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How to Write Remarkable Emails for Customer Support 44:46

26 weeks 전44:46

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44:46

Text the show! We're doing a deep dive into the essential skills of writing remarkable customer support emails! Kate Chupp from the Buzzsprout Podcaster Success team joins us to discuss the balance between technical and creative writing, how empathy can be effectively conveyed through written communication, and offer practical, actionable strategies for sharpening your writing skills. If you haven't already listened to them, we recommend going back and listening to our episodes about aligning support goals and tone with your company values: Establishing Communication Goals for Your Support Team The Right Tone for Remarkable Support Whether you’re new to customer support or a seasoned pro, this episode will provide valuable insights to help you enhance your email clarity, build stronger customer relationships, and improve your overall customer experience! We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com . Thanks for listening!…

Happy to Help | A Customer Support Podcast

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Strategies for Understanding and Implementing Customer Feedback with Chase Clemons 51:02

28 weeks 전51:02

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51:02

Text the show! We are diving deep into the tricky topic of customer feedback with special guest, Chase Clemons ! Chase is the Head of Customer Support at 37signals and has over 15 years of experience in customer support! In this episode, Chase shares tips on effectively understanding and translating customer feedback and feature requests. You'll discover how 37signals approaches customer-driven product development, the best ways to identify the real needs behind feature requests, and the importance of open, honest communication with customers—even when the answer is “no.” Chase also offers insights into the importance of balancing customer desires with company vision, and the role of support teams in relaying valuable feedback to product teams. Whether you’re leading a small support team or working at the front lines, this episode is packed with actionable advice on improving customer interactions, turning feedback into actionable insights, and building a stronger relationship with your customers! Check out 37signals' products: Basecamp , HEY , and ONCE ! Links mentioned in this episode: Rework by Jason Fried and David Heinemeier Hansson Jobs To Be Done with Bob Moesta Shape Up: Stop Running in Circles and Ship Work that Matters We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com . Thanks for listening!…

Happy to Help | A Customer Support Podcast

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The Importance of Finding Your Community with Sarah Hatter 1:13:16

30 weeks 전1:13:16

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1:13:16

Text the show! We’re thrilled to have Sarah Hatter, the brilliant mind behind ElevateCX , on today's episode to discuss the importance of community in customer support and give us a sneak peek into ElevateCX's upcoming events! We discuss all things community, from the importance of finding your people to ways to get connected virtually! Sarah shares why she decided to start ElevateCX over a decade ago, and how it has evolved over the years. Plus, she gives us a glimpse into the upcoming Denver and London ElevateCX events. As a support professional, finding a community, especially when working remotely, is vital to a healthy work life. This episode will give you a jump-start on finding the community that is right for you! To learn more about Sarah, find her on LinkedIn and at ElevateCX.co! Join the ElevateCX Slack Channel to get connected right now! Then get your tickets for the ElevateCX Denver and London events! Books Mentioned: • The Customer Support Handbook • 11 Kinds of Loneliness • CXOXO: Building a Support Team Your Customers Will Love We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com . Thanks for listening!…

Happy to Help | A Customer Support Podcast

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Tips and Strategies for Getting Out Of the Support Queue 47:45

32 weeks 전47:45

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47:45

Text the show! Balancing inbox coverage with important outbox tasks can be challenging, but it's the key to improving your customer experience! In this episode, we give tips for the best ways to schedule support coverage while allowing margin for other projects and development. We highlight the significance of allowing for deep work, taking intentional breaks from the inbox, and setting clear expectations to foster a productive, yet flexible, support environment. These dynamic approaches will create a more efficient and enjoyable support experience for both your team and your customers! We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com . Thanks for listening!…

Happy to Help | A Customer Support Podcast

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The Art of Training New Hires Efficiently 54:47

34 weeks 전54:47

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54:47

Text the show! Brian Johnson joins Happy to Help for the second time! In this episode, we discuss training new hires! Brian and Priscilla dive into prioritizing new hire training, a recent training project, and tips for developing your own training program! They touch on training in small teams, the importance of flexibility and adaptability in training, hands-on inbox training, personalized self-study topics, and fostering an environment where questions are celebrated! We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com . Thanks for listening!…

Happy to Help | A Customer Support Podcast

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The Power of Kindness in Support and Leadership with Sarah Caminiti 55:11

36 weeks 전55:11

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55:11

Text the show! What if leading with kindness could transform not only your team but also your customer relationships? Join us for our 10th episode, featuring Sarah Caminiti ! With over two decades in customer support, Sarah reveals the secrets behind compassionate leadership and how it fosters remarkable customer experiences and builds brand loyalty. This episode is packed with practical insights for proactive leadership, the impacts of toxic work environments, and how intentional acts of kindness with your team can create a ripple effect of empathy for your customers. Listen to Sarah's podcast, Epochal Growth , subscribe to her YouTube channel , and find more info about The Kindness Initiative at Epochal Operations ! Links mentioned in this episode: Miro Team Charter Template Elevate CX Support Driven We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com . Thanks for listening!…

Happy to Help | A Customer Support Podcast

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Simple Ways to Add After-Hours Support 48:42

38 weeks 전48:42

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48:42

Text the show! Cara Pacetti from Buzzsprout's success team joins us to discuss how to seamlessly integrate after-hours customer support into your business without hiring more employees or burning out your team! From expanding support hours to include weekends and evenings, managing the unique challenges of small teams, and how rotating responsibilities can prevent burnout and foster teamwork, this episode breaks down everything you need to know about extending customer support! Check it out, and let us know what you think! We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com . Thanks for listening!…