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Ian Kerr and Postal Hub Podcast에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Ian Kerr and Postal Hub Podcast 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
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Action Academy | Replace The Job You Hate With A Life You Love


1 How To Replace A $100,000+ Salary Within 6 MONTHS Through Buying A Small Business w/ Alex Kamenca & Carley Mitus 57:50
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Alex (@alex_kamenca) and Carley (@carleymitus) are both members of our Action Academy Community that purchased TWO small businesses last thursday! Want To Quit Your Job In The Next 6-18 Months Through Buying Commercial Real Estate & Small Businesses? 👔🏝️ Schedule A Free 15 Minute Coaching Call With Our Team Here To Get "Unstuck" Want to know which investment strategy is best for you? Take our Free Asset-Selection Quiz Check Out Our Bestselling Book : From Passive To Passionate : How To Quit Your Job - Grow Your Wealth - And Turn Your Passions Into Profits Want A Free $100k+ Side Hustle Guide ? Follow Me As I Travel & Build: IG @brianluebben ActionAcademy.com…
Postal Hub podcast
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Manage series 2068608
Ian Kerr and Postal Hub Podcast에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Ian Kerr and Postal Hub Podcast 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
The Postal Hub is the podcast for the global postal, parcels, delivery and express sectors.
…
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369 에피소드
모두 재생(하지 않음)으로 표시
Manage series 2068608
Ian Kerr and Postal Hub Podcast에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Ian Kerr and Postal Hub Podcast 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
The Postal Hub is the podcast for the global postal, parcels, delivery and express sectors.
…
continue reading
369 에피소드
모든 에피소드
×Parcel volumes are fluctuating, there's downward pressure on parcel pricing, and staff retention is increasingly important in warehouses and sorting centres. Dirk Van Lammeren, Chief Commercial Officer at Prime Vision, shares how robotic sorting solutions enhance sorting centre operations. We cover: The major challenges facing sorting and warehousing Planning and organising challenges in warehouse operations Investment considerations when planning sorting centres Capacity and the pressure on pricing Striking a balance between investment and looking for efficiencies Growing industry focus on employee wellbeing Role of warehouse tech in attracting and retaining staff Shift from automating to reduce staff, to automating to help retain staff Example of technology improving working conditions for staff Robotic sorting - using autonomous machines to assist workers Fully autonomous vehicles requiring no navigational assistance Integrating robots with sorting systems (e.g. belts and chutes) How robotic sorting can help with flexibility and volume Improving throughput Flexibility of robotic sorting, including moving sites Worker safety in sorting centres How staff interact with their robotic co-workers…
Mario Treinen, Director Post Courrier and Logistics at Post Luxembourg and CEO of Inflow, talks about Post Luxembourg's big move into B2B parcels. Letter volume trends in Luxembourg Growth in B2C parcel volumes The B2B parcels opportunity Taking the B2C experience to B2B customers Inflow subsidiary coming out of its Michel Greco business Expanding beyond express B2B deliveries into transport and logistics The full range of Inflow services, including temperature-controlled delivery, warehousing, customs services, and more On-premises value added services for some customers How the B2B and B2C businesses interact Leveraging the postie network for selected B2B deliveries Cross-border B2B opportunities, including European next-day Managing mail rooms and other value added services…
Kate Muth, Executive Director at IMAG, and Ellen McClain, Special Advisor to International Bridge and former deputy assistant secretary at Homeland Security, discuss reform of de minimis arrangements in the USA and Canada. Future Borders Coalition report on low value shipments History of de minimis in the USA Purpose and current rules for de minimis shipments Inbound de minimis volumes Concerns about illegal and illicit goods being imported using de minimis Benefits to consumers and some online sellers Weaknesses in the current de minimis system Areas that require reform, including poor data Collecting better advance data on cross-border shipments Using technology for pre-screening of goods prior to shipment Pre-clearance of goods Laws on fulfilling orders cross-border and eligibility for de minimis Would harmonisation on European regulations assist? Treatment of postal items vs courier items Missing data elements on cross-border shipments Difficulties in determining country of origin Compliance tools…
Professor John Colley from the Warwick Business School, discussing mergers and acquisitions in the food delivery sector. Just Eat Takeaway's acquisition of GrubHub, and the pandemic demand for home delivery Post-pandemic food delivery trends Sale of GrubHub and Just Eat Takeaway's acquisition by Prosus Immense demand for businesses in 2021 and early 2022 Timing of M&A activity Avoiding high prices in M&A Factors that inflated GrubHub's value Investors betting on industry consolidation Does size matter in M&A, and how big is big? Delivery companies being bought by private equity…
Cathy Morrow Roberson, founder and principal at Logistics Trends and Insights, analyses UPS’s recent shift from Amazon to B2B parcels. UPS reducing its Amazon volumes by 50% Current Amazon volumes and revenue for UPS Amazon taking parcel volumes in-house Cost in the UPS network SurePost and the USPS announcement that discounts would cease SurePost pricing and destination regions UPS profitable parcels, parcel pricing, and the competition Growing emphasis on B2B delivery at UPS, including pharmaceutical and healthcare Return to the office edicts and consumer delivery preferences Retailers taking control of their own parcel volumes, eg Walmart Spark…
Jenn Morris from Ship Happens joins us to analyse the opportunities for postal operators in food delivery. Understanding the current food distribution network set-up Opportunities in semi-perishable food delivery Refrigerated and temperature-controlled transport Food products already being distributed via the post Temperature ranges and compatibility in transport The direct-to-consumer opportunity Specifications for shipping food items Practicalities of food delivery. including doorstep delivery, temperature monitoring Sailing schedules for food pickup and delivery, and implications for pricing Optimising space in refrigerated vehicles Setting up a pilot programme for food delivery First steps for a post setting up food delivery concept…
Mindaugas Cerpickis, Director at Copenhagen Economics, analyses proposed changes to the universal service obligation in Norway. Background to USO reform proposals Posten's current USO, including delivery standards Alternate day letter delivery Out-of-home delivery for letters Electronic notification for letter delivery Option for weekly residential letter delivery Anticipated savings in last mile letter delivery Exceptions to proposed letter delivery changes Ensuring access to the letter service for vulnerable users Managing over-the-counter letter delivery Options for delivering letters with parcels Electronic notifications options Consultation process and timeframe European Postal Directive…

1 Ep 362: Beyond the streetmap - route planning with Greenplan 28:07
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Greenplan CEO Dr Clemens Beckmann takes us beyond the streetmap to the cutting edge of route planning. The problems that route planning solves Driver satisfaction with route planning How the time of day influences route planning Going beyond the street map: incorporating driver expertise Swapping parcels at the edge of delivery routes Overlapping delivery routes and load balancing Mixing letters and parcels Understanding minimum density of delivery points Calculating costs per parcel Greenplan's "Happy Nucleolus” methodology Calculating the optimum letter/parcel mix Emissions reporting Avoiding emissions through route planning Ensuring quality of data Advantages of Greenplan's route planning system…

1 Ep 361: Venipak CEO on delivery and e-commerce in the Baltics 19:00
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Andrius Ladauskas, CEO of Venipak, discusses e-commerce and parcel delivery trends in the Baltics. Venipak company profile and competitive environment in the Baltics Pan-Baltic parcel locker network Comparing shopping patterns in Estonia, Lithuania and Latvia Challenges and opportunities with Chinese and European e-commerce businesses Importance of price in e-commerce volumes Parcel trends during peak season Delivery preferences across the Baltics Impact of pandemic on delivery preferences E-commerce payment preferences…
Michael Anderson, global delivery and e-commerce expert, discusses Royal Mail's challenges and opportunities in the context of the UK delivery scene. Exploiting delivery density and minimising dead time Decline in letter volumes and increase in delivery points Letter pricing Opportunities in boxable packets Delivery networks and collection network Digital proof of delivery Unwillingness of UK government to tackle the USO issue Change of ownership and possibility of USO reform Royal Mail's proposal to change the USO Overview of UK parcel delivery market Value segment, premium segment, and express segment Out-of-home delivery network, including parcel lockers Royal Mail's home delivery advantage Relationship with CWU (union) and making the most of the workforce premium Product mix and profitability Capability to harvest renewable energy Should the Royal Mail and Parcelforce brands be kept separate?…
Jakub Rymkiewicz, Market Research Manager at the IPC (International Post Corporation) discusses some of the key findings from the Cross-border E-commerce Shopper Survey 2024: How IPC collects the survey data, and the focus on delivery Growth in cross-border e-commerce from China Temu and other retailers - such as Shein and Amazon - fuelling growth in cross-border e-commerce Faster delivery speed Low value parcels Consumer expectations on delivery speed as they relate to product category or consumer segment Is fast delivery important? Customs payments Delivery preferences (locations) Free delivery E-commerce returns, including returns policies…
Milos Zlatkovic, Founder and CEO of Mily Technologies, and Hugh Craigie Halkett, CEO and Founder of StampFree, discuss major delivery trends for 2025. Milos Zlatkovic covers: Out of home delivery and cross-border ecommerce InPost delivering cross-border E-commerce growth in 2025, including very cheap cross-border purchases Amazon Haul, Temu and Shein Parcel lockers and last mile capacity Developing dense out-of-home delivery networks Cost of living and cheap delivery Best practice in customer delivery notifications Hugh Cragie Halkett covers: Customer convenience in delivery Artificial intelligence and delivery services Parcel locker adoption in different markets Royal Mail deploying parcel lockers in UK Pricing mechanisms to encourage parcel locker usage Standing out - and not becoming the "carrier of last resort" Using technology to gain a competitive advantage…

1 Ep 357: Electrifying Falkenklev Logistik's delivery fleet 19:05
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Victor Falkenklev, CEO of Falkenklev Logistik, shares his experiences electrifying Falkenklev Logistik's delivery fleet. The history of Falkenklev Logistik, including its partnership with DHL Setting up a solar energy park and using the energy to power the delivery fleet Building a charging station for heavy electric trucks DHL supporting procurement of electric vehicles Roadmap for fully electrifying Falkenklev's delivery fleet Driver feedback on electric vehicles Real-world learnings from delivering in cold climate Vision to power electric trucks from self-made electricity DHL's ambitions to reduce delivery emissions Low emission zones Government policy on fuel prices Important first steps for electrifying delivery fleets Corporate sustainability reporting Benefits of early adoption of electric vehicles in delivery…
Elia Cipelletti, Logistics Operations Manager at cargo bike delivery firm So.De explains the company’s origins and mission. The inspiration behind the creation of So.De Rider welfare and environmental concerns Why So.De uses a cargo bike fleet Plans for consolidation in Milan and future domestic expansion Milk route runs and point-to-point delivery Courier engagement model So.De’s involvement with the Code Zero project and with IKEA…
Mark Fallon, President and CEO of The Berkshire Company, discusses what the next Trump Presidency might mean for the US Postal Service. The governing structure of the USPS and the role of the President and US Congress USPS Office of Inspector General Postal Regulatory Commission, and the Chair of the PRC Funding of the PRC USPS Board of Governors and its new Chair US Congress and the Committees that oversee the USPS USO for letters and post offices Postal reform legislation Tariffs on goods imported into the USA…
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Postal Hub podcast

1 Ep 354: Geopost's new e-commerce discovery platform Singular 12:25
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Guillaume Guersing, Head of Consumer Services, Geopost, explains Geopost's new e-commerce discovery platform, Singular. Showcasing SMEs on the Singular website Selecting local merchants in lifestyle categories Expanding Geopost's services to SMEs Why Singular is a discovery platform, not a marketplace Growth in e-commerce after Singular's launch How Singular differs in Italy, Spain and Croatia…
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Postal Hub podcast

1 Ep 353: Changes to cross-border parcels with Kate Muth (IMAG) 17:04
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Kate Muth, Executive Director at the International Mailers Advisory Group (IMAG), discusses changes that will impact cross-border parcels around the world. Changes to de minimis rules for international shipments to the USA Collecting better data on cross-border parcels Excluding certain goods from US de minimis rules Potential penalties and fees on de minimis shipments How any changes might be made and then implemented Chinese retailers taking up nearshoring Other nations announcing changes affecting imports and e-commerce…
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Postal Hub podcast

Alistair Cochrane, Chief Operating Officer at Royal Mail, and Ricky McAulay, UK Operations Director at Royal Mail, discuss first and last mile strategy, including: Changes at Royal Mail after the 2022 industrial dispute Removing domestic air freight and moving to road or rail Restructuring costs in the business, including labour rates Restoring relationships and confidence with stakeholders and customers Reform to Universal Service Obligation Strategic importance of Royal Mail's new Super Hub Reasons for locating the Super Hub in the Midlands Automation, efficiency, and competitiveness Diversifying Royal Mail's last mile delivery offering Relationship with Post Office Ltd for delivery Partnering with third-party PUDO networks Parcel lockers Challenges of delivering letters and parcels to remote areas Importance of getting pricing right…
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Postal Hub podcast

1 Ep 351: Optimising out-of-home delivery with Mily Technologies 22:50
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Milos Zlatkovic, Founder and CEO at Mily Technologies, discusses optimising out-of-home delivery networks. Convenience leads to consumer adoption of lockers Proximity and parcel hold time in lockers Consumer preference to collect parcels close to home Coverage and density of out-of-home delivery in residential areas Managing risks in setting up an out-of-home delivery network Co-ordinating multiple internal stakeholders to increase likelihood of success Managing capacity in parcel lockers and PUDO points Sharing capacity with other carriers at PUDO points Finding the "sweet spot" of parcel volumes at PUDOs Improving coverage and capacity Integrating parcel lockers and PUDOs The role of returns in out-of-home networks Driving delivery efficiencies with out-of-home Assistance at various stages of setting up and optimising out-of-home networks Enabling internal collaboration via technology…
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Postal Hub podcast

Geopost has published its first 2B Recipient Barometer, which shows the growing importance of delivery to business success. Carmen Cureu, Group Market Research Director at Geopost, shares some insights from the research: Comparing B2B and B2C e-shoppers Surveying large corporates and SMEs Why delivery is crucial to business success Businesses' delivery expectations Importance of meeting commitments in delivery Solving delivery issues quickly Helping businesses track their deliveries Flexible delivery Improved customer service processes Delivery prediction and delivery slots Driver experience and expertise How businesses use delivery data…
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Postal Hub podcast

1 Ep 349: Costing for pricing - making money when margins are tight 21:06
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André Pharand, strategic advisor to Open Pricer, and Nicolas Nemorin, Head of Customer Success Management at Open Pricer, explain how to increase the profitability of parcels by using better costing to improve pricing. Postal and parcel operators not having good visibility of their costs Winning the parcel pricing wars The connection between costing and pricing The need to validate profitability in parcels Why costs and profitability is everybody’s business Getting better granularity on costs Case studies of a post and express carrier showing what can be achieved with improved cost models De-averaging perception of costs Identifying unprofitable lanes and zones Making better decisions with existing customer base - including finding customers with hidden costs Reshaping base prices and discount policies What is holding carriers back from improving their cost models? Competing strategic priorities in the parcel and parcel industry How difficult is it to improve a cost model? Automating cost models Leveraging capacity utilisation data…
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Postal Hub podcast

1 Ep 348: Changing the UAE last mile with 7X and Emirates Post 22:52
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Abdulla Mohammed Alashram, Group CEO of 7X, discusses the transformation of the Emirates Post Group into a new enterprise. The strategy that drove the transformation and rebrand of Emirates Post Group to 7X The significance of the number seven and the letter X 7X's subsidiaries Emirates Post, EMX courier and parcels, Fintx, and EDC electronic document centre Technology underpinning the new group-wide strategy Digitising Emirates Post services Making EMX the carrier of choice in the UAE Fintx financial services, including realtime remittances EDC enabling customers to travel a digitisation journey Technology driving changes in customers' delivery needs Plans to grow delivery options, including out-of-home delivery Understanding consumers' delivery preferences Why EMX has been launched as a separate delivery entity, including cross-border growth Integrating delivery services into a central app Growth strategies, including mergers and acquisitions Visions for the future 2025 UPU Congress…
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Postal Hub podcast

Alan Barrie, delivery sector expert and Chair of Stamp Free, discusses research into delivery sector trends. Research commissioned by Stamp Free into postal and parcel trends Competition for market share Dynamism of the UK delivery market, with traditional and alternative carriers The growth and scale fuelling competition in the last mile Structural issues creating issues for established delivery companies Getting close to consumers Transformation of the delivery sector Three key aspects of out-of-home delivery: customer convenience, sustainability and business efficiency The potential impact of digitalisation on the delivery sector How data helped cross-border delivery Getting data right for C2C delivery The label - physical representation of data The Stamp Free concept How Stamp Free works in practice Data capture at source Stamp Free and parcel lockers Going beyond replacing stamps and creating a pre-validated physical delivery item Simplifying parcel assessment and drop-off for consumers and delivery drivers…
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Postal Hub podcast

Kathleen Cauwelier, PhD Researcher at Mobilise VUB, discusses her recent research on the green delivery attitude-behaviour gap, including consumers’ willingness to select "green" delivery options. How consumers say they want to behave and how they actually act Defining the attitude-behaviour gap Survey understanding consumers’ delivery preferences and habits Identifying groups of consumers with common attitudes towards green delivery, including the careless consumer, and ignorant consumers Education of consumers so they can understand environmental impact of their delivery choices Consumers’ willingness to pay for greener delivery options What should the delivery sector do next to help consumers make greener delivery decisions? Difference in actual consumer behaviour relating to green delivery across different clusters of consumers…
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Postal Hub podcast

1 Ep 345: How restaurant delivery compares to parcel delivery 25:03
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Restaurant delivery expert Peter Backman - the brains behind thedelivery.world and The Delivery Prophets - discusses the differences and similarities between food delivery and parcel delivery. The difference between restaurant delivery and grocery delivery Why restaurant delivery is not a new thing Technology and delivery aggregators changing restaurant delivery Importance of timeliness to restaurant delivery Delivery problems in meal delivery How delivery aggregators are using tech to upend restaurant delivery Ability to plan last mile deliveries Batching of orders Timeliness of meal delivery La Poste delivering meals, and planned meal delivery Consumers tracking orders and deliveries Delivery pricing and menu pricing Restaurant delivery companies struggling to make a profit Fees, food prices, up-selling, and other ways to fund delivery Delivery costs and impact on restaurant profitability…
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Postal Hub podcast

1 Ep 344: bpost's carbon calculator for parcel delivery emissions 15:51
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Belgian postal operator bpost has launched its carbon calculator, which estimates the carbon emissions associated with domestic parcels. Karin Enzlin, Head of Sustainability at bpost, discusses how the carbon calculator works and what it could mean for e-commerce delivery. Background on bpost’s environmental and sustainability strategy and ambitions Electrifying the last mile and using out-of-home delivery Emission-free delivery in Ecozones Corporate Sustainability Reporting Directive Lowering emissions Reporting bpost’s emissions to e-commerce retailers How bpost’s carbon calculator tool works Validating the carbon calculator and complying with standards Applicable for bpost parcels in Belgium Predicting parcel emissions and future improvements to the carbon calculator Helping consumers understand the environmental impact of different delivery options How the carbon calculator tool will help bpost reduce its own emissions Standardisation and regulation of last mile delivery emissions reporting, including conversations with Belgian regulator BIPT…
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Postal Hub podcast

Axel Dekker, CEO and co-founder of Packaly, discusses delivery optimisation, reducing emissions, and reporting emissions. Overview of the Packaly network Freelance riders and local partners Consolidating orders Ship-from-store and ship-from-hub Choosing the right vehicle for delivery routes Managing volumes (size) and routing for delivery vehicles Working with retailers and delivery partners to improve data Delivering to low-emission zones Sharing delivery hub infrastructure Giving retailers greater visibility of last mile emissions Calculating emissions at a granular level Need to standardise of emissions reporting…
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Postal Hub podcast

1 Ep 342: Matkahuolto delivering parcels across Finland and the Nordics 17:58
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Kati Nevalainen, Director, Parcel Services at Matkahuolto, discusses parcel delivery across Finland and the Nordics: History of Matkahuolto carrying parcels Matkahuolto's public transport roots B2B, B2C and C2C deliveries Interacting with C2C via mobile apps as well as in-store Residential delivery and out-of-home delivery Matkahuolto's service point network Finnish consumers' delivery preferences Size of Matkahuolto's parcel locker network and service point network Density of out-of-home network Location of Matkahuolto parcel lockers Cross-border delivery and delivery partners, including Omniva, GLS and Bring Matkahuolto's sustainability commitments Customer experience and parcel lockers Using agnostic parcel locker networks and own parcel locker network Smartmile acquisition Publishing parcel locker data Redirecting parcels to nearby PUDO points…
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Postal Hub podcast

Peter Dunn, Director of European Relations, Cullen International, discusses the USO, how European postal operators are reacting to falling letter volumes, and more. The purpose of the Postal Services Directive, including letters USO and quality of service How local universal service obligations can be changed Flexibility provisions in Postal Services Directive Changes to letter delivery frequency in Italy (Poste Italiane) Letter volume declines in Nordic countries Introducing alternate-day letter delivery Lack of standardised EU approach to USO scope definition Parcels in the USO Local variations in letter volume declines Review of the Postal Services Directive State aid and government support for postal operators Letter trends and USO review worldwide Varying national responses to falling letter volumes Cultural and operational differences between postal operators and markets…
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Postal Hub podcast

1 Ep 340: Gig economy delivery and q-commerce - has the bubble burst? 20:53
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Professor John Colley from the Warwick Business School discusses developments in gig economy delivery and ultrafast grocery delivery (q-commerce). We cover: Demise of rapid, ultrafast delivery Difficult economics of ultrafast delivery High costs of q-commerce never passed on to consumers Supermarket chains acquiring failed rapid delivery startups Availability of venture capital funding Gig economy delivery model Regulation of the gig economy Workers' rights and driver strike action Lack of profitability and growth in gig economy delivery Difference between markets Affluence vs low minimum wages as an indicator of gig economy delivery History repeating itself with ride hailing Batching of fast food orders…
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Postal Hub podcast

Rob King, CEO and co-founder at Zedify, discusses customer experience in the last mile, sustainability, greenwashing, and cargo bike delivery. Creating better delivery for customers and the environment Large vehicles vs small vehicles in urban delivery Microhubs in cities The last mile as an extension of the online retailer's brand Retailers paying more attention to delivery emissions Key factors in getting the customer experience right in delivery Estimated delivery times and electronic delivery notifications The human interaction at the doorstep Retailers' concerns about greenwashing in delivery Reporting emissions Cargo bike delivery trends Difficulties in decarbonising delivery…
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Postal Hub podcast

1 Ep 338: Transporting parcels overnight via rail in the UK 19:46
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Phil Read, Managing Director at Varamis, talks about using electric trains to transport parcels overnight in the UK: The inspiration behind Varamis Advantage of using high-speed passenger trains for moving parcels Acquiring electric trains Overnight parcel train service between Birmingham and Glasgow Proving trains can meet demands of parcel delivery sector Train paths - slots in the railway timetable Offering a regular train service for parcels Using former Royal Mail Red Star Parcel facilities Streamlining loading and unloading processes Integrating with the last mile Being price competitive compared to road transport Environmental benefits of rail over road Launching the Londin-Glasgow service Working with retail customers to create a service fit for purpose Future expansion plans across the UK…
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Postal Hub podcast

Myrthe Rosema, founder of social-inclusive delivery start-up Scootbezorgd, discusses the practical and social impact of last mile delivery via mobility scooter. The inspiration for Scootbezorgd Changing perceptions of mobility scooters Current operational area Using customised mobility scooters to ensure range Empowering people of differing physical and mental abilities to deliver B2B and B2C deliveries Fast (same-day and rush) delivery Paying couriers Waiting list to join Scootbezorgd Delivery technology and route planning Delivery scooters can traverse different topographies Riding on footpaths, in malls, and in restricted access / low emission city centres Future plans for Scootbezorgd, including returns and partnerships Proving the delivery and business model in Arnhem…
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Postal Hub podcast

Carmen Cureu, Market Research Director at Geopost, discusses some of the details in the 2023 edition of Geopost's e-shopper barometer. The factors driving modern e-commerce Why convenience is important E-commerce allowing customers to find bargains Decisions shoppers make when purchasing online Products need to be aligned with consumers' expectations Barriers to e-shoppers returning to an e-commerce website Consumers want to avoid returns Cost and environmental considerations of e-commerce returns Inconvenience to consumers of dealing with returns Statistics on e-commerce returns C2C e-commerce embraced by online shoppers Social selling, and how it showcases products Home delivery popularity trends Tracking, rescheduling, and predictability for home delivery Next day delivery, alternative delivery locations, and out-of-home delivery E-commerce product categories across Europe…
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Postal Hub podcast

1 Ep 335: Building efficient out-of-home delivery networks 21:30
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How can delivery companies build efficient out-of-home delivery networks? Cédric Hervet, co-founder and Chief Product Officer at Kardinal, discusses the challenges industry players face in finding the best locations for PUDOs and lockers in terms of profitability and customer coverage: Why delivery companies are considering out-of-home delivery Differences between B2B and B2C parcel delivery First-time delivery Delivery density Cost per delivery Key factors in making out-of-home delivery a success Customer expectations Having trusted PUDO partners Offering customers multiple delivery options, including residential and out-of-home C2C deliveries Quality of service, cell availability at parcel lockers, PUDO staff training Challenges in building effective out-of-home delivery networks Connecting to existing OOH networks Network and territory coverage Defining what coverage means for each delivery area Optimising the process for building OOH networks Anticipating parcel hold times…
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Postal Hub podcast

Luke Lloyd, Head of Markets at the IPC, discusses some of the key findings from the IPC's Global Postal Industry Report. GPIR based on various postal operators' reports Overview of post-pandemic parcel volume and revenue trends Letter volume trends Impact of pandemic on letter volumes Diversification of revenue, including letters, parcels, and financial services Variations in diversification across various postal operators Regional differences in letter and parcel volume trends…
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Postal Hub podcast

1 Ep 333: Swiss Post transporting more mail and parcels by rail 14:28
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Titus Bütler, Head of Transport at Swiss Post, explains why and how Swiss Post is moving more mail and parcels by rail. How demands for speed and flexbility drove growth of road freight in the past Energy efficiency of rail vs trucks Rail terminals at Swiss Post logistics centres Ecological and economic benefits of prioritising rail Hybrid locomotives going into logistics centres Length vs speed of freight trains Rail being used for letters and parcels Special mail wagons Moving mail and parcels from logistics centres to rail terminals Dedicated postal trains Congestion on Swiss railway network Operating mail trains during the day and night Meeting delivery punctuality targets Using narrow gauge railways Swiss Post's sustainability strategy, including delivering using electric vehicles in the last mile…
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Postal Hub podcast

1 Ep 332: Wienbox, Vienna's carrier-neutral parcel locker network 29:15
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Vienna has set up a carrier-neutral parcel locker network called Wienbox. Some of Wienbox's key proponents discuss the parcel locker network's development and future. Monika Unterholzner, Deputy Director General of the Wiener Stadtwerke Group, whose responsibilities include logistics, Prof. Dr. Andreas Breinbauer, Head of the Logistics Department at the University of Applied Sciences BFI Vienna, who led academic support for Wienbox project, and David Strauß, Researcher Logistics and Transport Management, University of Applied Sciences BFI Vienna cover: City issues such as emissions, public transport, and city logistics Creating a framework for city logistics Creating a parcel locker policy for City of Vienna Testing parcel lockers as a city logistics instrument Use of public space Developing a masterplan for city logistics in Vienna Involving various stakeholders in creating policy Using parcel lockers as micro hubs for logistics Developing use cases for parcel lockers, including public transport lost and found City utilities and municipal departments involved in Wienbox Backing up the project with science and academic research Parcel locker partners Looking for best practice in white label parcel lockers worldwide Critical factors for parcel locker network success - cost, location, environment, and customer satisfaction Customer perspectives of parcel lockers Results of customer survey Factors that increase likelihood of customers using parcel lockers Realising potential environmental benefits of parcel lockers Who can use Wienbox parcel lockers (including delivery companies) Criteria for parcel locker locations Lockers excluded from public space in Vienna Relationship between parcel locker network density and speed of parcel collection Future developments planned for Wienbox parcel lockers Size and spread of the Wienbox parcel locker network Mobile app for parcel locker access…
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Postal Hub podcast

1 Ep 331: Mustafa Tonguç, MD DHL Express Germany, on resilience and B2B e-commerce 19:23
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Mustafa Tonguç, Managing Director at DHL Express Germany, discusses supply chain resilience and the growth in global B2B e-commerce: Why supply chain resilience is crucial Manufacturing being stimulated around the world DHL helping customers create new supply chains Enabling late customer checkout times for next-day delivery Omni-shoring, near-shoring and friend-shoring Sustainability and ethically sourced materials Digitalisation, automation and labour market issues Growth in B2B e-commerce Examples of B2B retailers selling online Expectations of B2B e-commerce shoppers Tips for improving cross-border B2B sales Two-person delivery On-demand delivery…
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Postal Hub podcast

1 Ep 330: Update on international parcels with Kate Muth, IMAG 18:47
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Kate Muth, Executive Director at IMAG (International Mailers Advisory Group) discusses developments in international mail. Being awarded the Megan J Brennan Award by Women in Logistics & Delivery Services (WILDS) US de minimis threshold - currently $800 Modernisation of US Customs STOP Act 2.0 update AED / EAD exemptions Opioid crisis, counterfeiting and forced labour Inbound parcel volumes under the de minimis threshold US outbound international mail ICS2 Brazil e-commerce compliance Indonesian regulations on e-commerce and social media Making cross-border shopping seamless Improving AED/EAD compliance…
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Postal Hub podcast

Luke Lloyd, Head of Markets, IPC (International Post Corporation) discusses the 2022 results of the IPC Sustainability Measurement and Management System. Background to development of the IPC's SMMS Carbon emissions, health & safety, circular economy 31 postal operators report under SMMS, including 100,000 buildings, 600,000 vehicles, and 1.3m employees Progress towards 2030 targets, including renewable energy, alternative fuel vehicles, and recycling, and CO2 emissions Scrutiny of reporting Sharing of best practice Electrifying the middle mile Sustainable aviation fuel Using rail to reduce carbon footprint Reusable packaging The change from letters-focus to parcels-focus Exploring carbon footprint of cross-border items Consumer, retailer and regulator demand for greater visibility of delivery emissions…
In this special end-of year episode, Jonathan Bouaziz (Kardinal), Kevin Seller (Escher), Will Simpson (Kantar) and David Spottiswood (Hurrican) cover different aspects of the postal and delivery world. Jonathan Bouaziz, CEO at Kardinal, discusses: Optimising PUDO networks Understanding the implications of making changes to a PUDO network Merging letter and parcel delivery Creating delivery efficiency in combining letter and parcel last mile delivery Frequency of delivery, including in rural areas Kevin Seller, Chief Sales Officer at Escher, covers: Analysis of major issues facing post office networks Variabilizing costs in fixed networks Using self-service in post office networks Tailoring range of services in different post offices Returns at post offices Post offices at e-commerce distribution hubs Simplifying IT in post office networks Will Simpson, Client Direct at Kantar's Postal & Logistics unit, discusses: Changes in postal regulatory environment Service quality, price, and competition Regulation and parcel delivery Sustainability in delivery and logistics Measuring effectiveness of mail David Spottiswood, co-founder at Hurricane, covers: ICS2 implementation update Providing the right data to ensure uplift with airlines New legislation and de minimis changes Enforcement of existing cross-border legislation Customs and border protection Cross-border returns C2C cross-border shipments, including post office lodgements…
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Postal Hub podcast

Mike Plunkett, President at PostCom, and Mark Fallon, President of the Berkshire Company, discuss the state of affairs at the US Postal Service. Vacancies on USPS Board of Governors and impact on day-to-day USPS operations Employee headcount Letter pricing and price increases PRC's role in postal pricing Letter volume decline Ambiguity in the USA's Universal Service Obligation Driving efficiencies in letter delivery USPS losses and legislative reform Optimized Collection, Delivery Unit consolidation and changes to mail collection times Leveraging the USPS post office network Handling non-postal business at the post office Upgrading and improving the USPS logistics network in 2024 Are postal employees prioritising Amazon parcels? USPS parcel lockers Optimising post office locations…
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Postal Hub podcast

Dean Maciuba, Managing Partner (USA) for Crossroads Parcel Consulting, analyses the major trends in the US last mile over the past 12 months. Observations on 2023 peak season parcel volumes Technology allowing shipper diversifications and managing multiple carriers Surcharges pushing shippers to find alternatives to UPS or FedEx UPS and FedEx being aggressive in discounting Retailers taking delivery in-house Local delivery services allowing retailers to offer fast delivery Using local stores as delivery centres Retailers setting up sortation centres Walmart GoLocal delivery service delivering for other companies Delivery allowing Walmart and Target to compete with Amazon Amazon shipping more parcels than UPS and FedEx Amazon's B2B e-commerce business Amazon up-selling to businesses Economic conditions impacting e-commerce and delivery…
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Postal Hub podcast

Denmark has been at the vanguard when it comes to changes to letter delivery and digitisation of letter services. But new changes to the universal service obligation will have far-reaching implications for letter and parcel delivery in Denmark. Mindaugas Cerpickis and Jacob Østermann from Copenhagen Economics analyse the changes and implications for the postal world. Background to the USO being "abolished" Post Denmark's freedom to vary letter pricing and delivery schedules to save costs Digitisation of government communications USO as we know it being abolished Drastic letter volume declines Parcel volumes reaching parity with letter volumes Internet penetration in Denmark e-Boks digital mailbox Centralising government services Replacing USO with tender process for targeted services Market delivering services Post Danmark's ability to provide USO without government support EU Postal Services Directive and UPU requirements Three aspects of USO being put out to tender: island communities, services for the blind, and international mail Expectations that the market will cover the rest of the USO Letterboxes and parcel lockers in island communities Universal access to delivery infrastructure Monitoring the market to see if there are any shortcomings in providing letter services Could the Danish model be used in other postal markets? Future of postal regulation Understanding social expectations of postal services…
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Postal Hub podcast

Roel Gevaers, Professor in Last Mile Logistics and Supply Chain, University of Antwerp, discusses new Belgian legislation targeting last mile parcel delivery. Definition of parcel delivery companies under the new law Obligations on delivery companies Minimum payment rates Intention behind this legislation Past scandals in Belgian parcel delivery Pay rates and social security payments Lack of oversight in delivery sector Complexity in the new legislation Returns seem to be exempt from the regulations Application to international companies delivering in Belgium Increasing compliance costs for delivery operators Huge administrative burden on small companies Last mile costs Out-of-home delivery The political cycle What will happen if other countries follow Belgium's lead?…
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Postal Hub podcast

Jack Hopkins, CEO and co-founder of Tradeaze - a same-day delivery service for the building and trades sector - shares how Tradeaze started and the delivery need it fills: What drove Jack to found Tradeaze The need for tradespeople (tradies) to have access to fast supply of parts How the parts market works How merchants service spare parts needs The Tradeaze platform for shipping spare parts Offering a same-day service alongside merchants' existing "milk-run" delivery services Using Tradeaze as a back-up delivery service The range of delivery options Tradeze offers, from vans down to e-bikes One hour, three hour, any time today How the B2B delivery service saves tradies time and money Timeliness of delivery as a critical factor in the building sector Engagement model with drivers (employee and self-employed) Delivering large and heavy items The tech that underpins the Tradeaze delivery service Tracking consignments Matching vehicles to orders Consolidating deliveries and getting vehicle loading right Managing damaged, partially fulfilled, or missing consignments Role of CCTV in accountability Tradeaze looking to expand beyond London Dealing with returns Potential for value added services…
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Postal Hub podcast

Thibault Guez, Out-of-Home Project Director Europe at Geopost, discusses out-of-home delivery, including PUDOs, parcel lockers, delivery preferences and more: What is out-of-home delivery? Size of Geopost's out-of-home network Getting closer to the consignee Dominance of residential B2C delivery in some European markets Understanding local cultural habits Refrigerated parcel lockers Striving for innovative out-of-home delivery solutions Location of temperature-controlled lockers Format of PUDO points / Parcel Shops Changing rooms in Geopost Parcel Shops Label-free returns Digital labels Increasing interconnection between Geopost delivery services In-flight redirections Maximising usage of parcel lockers Anticipating parcel drop-offs at lockers and PUDOs Role of consignee-facing app Improving the customer experience via the app Encouraging recipients to collect parcels quickly…
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Postal Hub podcast

Robert Jordan, CEO at the Information Factory, discusses how data can be used to drive profitability in delivery and logistics. We cover: Harnessing logistics and delivery data Data is not just about reporting Falling letter volumes, volatile parcel volumes, labour pressures Postal operators dealing with operational issues in the network and the last mile Revenue optimisation Using data for performance and sales reporting Being price competitive in delivery and logistics The importance of having a data strategy Receiving and transmitting data What to look for when it comes to data quality in logistics Making sure data is fit for purpose Creating a cost model (activity based costing) Tying in with the general ledger Allocation of costs Ops cost per move Assessing profitability of customers and lanes Data underpinning optimisation of logistics operations Ensuring data is fit for purpose Observability…
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Postal Hub podcast

Dean Maciuba , Managing Partner (USA) for Crossroads Parcel Consulting , discusses the ramifications of the UPS - Teamsters deal, FedEx’s cost-cutting, USPS reform, and Amazon delivery contractors. Impact of UPS’s deal with Teamsters How UPS was travelling prior to striking a deal with the union FedEx’s efforts to reduce its operating costs Amalgamation of FedEx’s Ground and Express networks FedEx’s improved competitiveness with UPS UPS parcel volume loss Losing low-margin residential e-commerce business Potential for lay-offs at UPS UPS’s focus on high-revenue express business FedEx’s low-cost contractor model Potential for UPS-Teamsters deal to raise wages across the sector Earning potential of Amazon drivers The war for talent in the last mile Amazon remuneration of Delivery Service Partners Employee/contractor classification issue FedEx’s experiences with mis-classification Dynamic pricing and surcharges in the USA The costs behind peak season Granularity of dynamic pricing Lack of transparency in parcel pricing US Postal Service reorganisation under PMG Louis DeJoy Volume decline at USPS Changes to USPS ground services USPS investing more in sales and communications Amazon’s encroachment into non-metro delivery Rural delivery surcharges Peak season preparations The extension of peak season…
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Postal Hub podcast

1 Ep 319: External measurement for postal and parcel delivery 27:49
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Margaret Persico, Senior Director of Postal and Logistics Unit at Kantar, and Will Simpson, Client Director at Kantar's Postal and Logistics Unit, discuss what external measurement means for postal, parcel, regulators, and e-commerce players: Transformation of postal operators Changes in capturing and reporting transit measurements Accurate real-time results powering improved reporting Transition from letters to parcels and impact on USO and regulation Complex delivery requirements need better data and measurement Consumer expectations on speed and reliability of letters and parcels The risks of poor customer experience in the last mile Competing on quality of delivery, and how data powers that Benchmarking against other delivery competitors Using measurement to evaluate the impact of operational changes Driving efficiency through external measurement What is important to measure? Why isn't looking at scanning data enough? Kantar's sample-based approach, including panels and tracking items Real-time data capture and speed of reporting Identifying under-performing parts of the delivery network Simple and clear metrics on items travelling through delivery network Identifying cause of delays and bottlenecks Future of measurement, including regulation, customer expectations, and use cases for measurement Monitoring call centre customer support Using data to have a comprehensive view of delivery performance…
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Postal Hub podcast

1 Ep 318: Parcel lockers, emissions, and delivery efficiency 15:31
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Ann Snitko, UC Berkeley Researcher and Chief Product Development Officer at Omnic on parcel lockers, delivery efficiency, and emissions. Reducing emissions in transport under the European Green Deal Optimising routes with parcel lockers Modes of transport consumers use for collecting parcels Parcel locker density and encouraging consumers to walk Load capacity issues Reducing the vehicles loading lockers Improving customer experience The importance of collaboration in building sustainability parcel locker networks Inefficient locker networks being inefficient from an emissions perspective Omnic's supply chain and its carbon-free production facility Consumer behaviour and the last mile's carbon footprint Same-day delivery and unnecessary emissions Predictable levels of service Aggregating services into one parcel locker system Omnic at Parcel+Post Expo 2023 in Amsterdam…
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Postal Hub podcast

1 Ep 317: Strategic and operational priorities in last mile delivery 26:12
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Kardinal's Head of Business, Michael Anderson, discusses key findings from Kardinal's recent research into last mile strategy and last mile operations: Understanding postal and delivery companies' priorities in the last mile The importance of service quality in parcel delivery Environment and sustainability as a high level strategic priority Profitability Getting fleet and depot design right and routes optimised Pricing and rate negotiation Price and quality of service Organising last mile operations Getting the employee and subcontractor mix right Managing resources in the face of fluctuating parcel volumes Residential and out-of-home delivery Forecasting environmental impact of delivery fleets Fleet conversion to low-carbon alternatives Electric vehicle range Volumetric challenges of different vehicles Key challenges for the next decade in the last mile, including sustainability, service levels, and resource management Reducing driver churn Solutions to overcome some of these issues Making data usable in planning and forecasting…
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Postal Hub podcast

Brody Buhler, CEO at Escher Group discusses key findings from Escher's 2023 Future of Posts research. We cover: Acceleration of letter volume declines Fluctuating parcel volumes Major challenges currently facing postal operators Postal operators struggling to achieve profitability Changing letter and parcel delivery Capacity constraints or lack of parcel volumes? Bringing inventory closer to the consumer Delivery speed and revenue Macroeconomic challenges: inflation, profitability erosion, and the reshaping of commerce Postal strategy Loss-making postal retail operations Bringing digital enablement to physical locations Increasing network utilisation Growing cross-border volumes Technologies to achieve strategic goals Purpose-built self-service solutions Parcel lockers…
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Postal Hub podcast

Should parcel locker networks be compelled to be “open”? Roel Gevaers, Professor in Last Mile Logistics and Supply Chain, University of Antwerp, discusses moves to force Belgian parcel lockers to accept parcels from other carriers. bpost and Budbee operate the two most significant Belgian parcel locker networks Where Budbee parcel lockers are generally located Overview of major last mile operators in Belgium, by geographic area Amazon’s entry into the Belgian last mile - and seeming absence from the parcel locker scene in Belgium Why Belgian politicians are considering compelling all parcel locker networks to deliver parcels on behalf of all delivery companies Discussion about environmental differences between residential delivery and out-of-home delivery (i.e. parcel lockers or PUDO points) Consumer behaviour in collecting parcels Previous attempt at open parcel locker network in Belgium Commercial considerations in delivering parcels for other operators Operational considerations in open parcel locker networks Consumer enthusiasm for parcel lockers Keeping service levels and customer satisfaction levels high Comparisons with liberalisation of telecommunications Utilisation of parcel lockers Next steps in implementing the proposal Update on definition of delivery contractors (See Episode 293.)…
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Postal Hub podcast

1 Ep 314: How urban logistics facilities can be good neighbours 20:10
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Heleen Buldeo Rai, assistant professor at VUB, discusses her research into how urban logistics facilities can be good neighbours. Warehouses and logistics centres getting closer to the city centre What makes NYC an interesting city for studying urban warehouses Population density, strength of e-commerce and zoning Cross-docking operations in NYC Delivery activities happening at the kerb/curb Community ignorance of the supply chain Friction between local residents and e-commerce logistics Best practices for urban warehouses to be good neighbours Regulatory frameworks Streets accommodating personal mobility as well as delivery vehicles The aesthetical aspect of urban warehouses Eco transfer concept - consolidating urban parcels and using environmentally-friendly vehicles Blocks and buffers Organising traffic Urban warehouses and cities' sustainability transitions Reducing stem distance…
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Postal Hub podcast

1 Ep 313: Kardinal and Open Pricer combining route optimisation and dynamic parcel pricing 20:30
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Daniel Rueda, CEO at Open Pricer, and Jonathan Bouaziz, CEO and co-founder at Kardinal, on the combined power of route optimisation and dynamic parcel pricing. What parcel volume decreases mean for parcel and postal operators Retaining delivery drivers Optimising parcel margins - even to a postcode level Parcel pricing variations by the day of the week Improved cost modelling means improved pricing Increasing capacity utilisation Renegotiating parcel pricing with existing e-commerce customers Dynamic parcel pricing at checkout Breaking out delivery route profitability More frequent updating of pricing models= Environmental benefits of the new Kardinal / Open Pricer partnership Modelling and simulations of environmental impact of delivery decisions…
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Postal Hub podcast

1 Ep 312: Next-gen mail measurement with JICmail and Kantar 37:05
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Mark Cross, Engagement Director at JICMAIL, and Dr Christopher Thresher-Andrews, Research Director at Kantar, discuss measuring mail's impact and unlocking mail's new capabilities: Creating the mail equivalent of TV audience measurement Demonstrating the value of mail, including business mail JICMail's background and ownership Helping marketers understand audience data for mail Making data accessible and easy-to-use Advertisers and agencies need data to include mail in campaigns Direct mail's perception challenges How some digital channels take credit for conversions How mail behaviours are measured Preserving direct mail revenues How mail engagement metrics compare to other channels Mail's life in the home Purchase behaviour initiated by mail across age groups Growing interaction with mail How can "attention" be measured? Using video analytics to measure mail engagement Why should posts care about direct mail? Unlocking new capabilities of mail Making mail use effective and habitual…
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Postal Hub podcast

Kate Muth, Executive Director at IMAG, discusses cross-border delivery and the US Postal Service, including: USPS plans for international mail USPS's focus on domestic matters and business What pushed USPS rates high? Why USPS lost business during COVID What's the plan to win business back Competing on price Alternatives to competing on price Highlights of USPS research on international mail Decline in international revenue Net importer or net exporter of mail? List being the carrier of last resort, even in international sales. Stopping illicit substances in the mail AED / EAD Changing the de minimis threshold Where illicit drugs are entering the US and the mailstream AED on letters and large letters (flats) US legislation impacting the postal sector creating global standards WILDS - Women in Logistics and Delivery Sector - update…
Sustainable urban logistics expert Johan Peeters discusses reducing last mile emissions, including: The gap between what consumers say they want and what they're prepared to pay for when it comes to "green" delivery The seduction of free delivery Opportunities for delivery companies to improve cities Green zones in European cities Urban planners seeking to create human-based cities, to the exclusion of cars Posts and local distribution Low-emission delivery might be more than simply electric vans Diversifying last mile delivery methods Delivery companies as corporate citizens Sustainability as a commercial issue for delivery companies Impact of IPCC report Lawmakers and policymakers forcing change on the delivery sector…
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