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The Agile Brand with Greg Kihlström®


1 #657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42
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We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
The Toolbox: A WMS Counseling Podcast
모두 재생(하지 않음)으로 표시
Manage series 1749202
WMS Broadcast에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 WMS Broadcast 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Hosted by the WMS Counseling Staff. Mr. Spinner, Mrs. Brown and Mrs. Yoder will cover a variety of topics such as college/careers, stress management, and other social, emotional and academic areas. The mission is to create a toolbox of resources for parents to use.
…
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47 에피소드
모두 재생(하지 않음)으로 표시
Manage series 1749202
WMS Broadcast에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 WMS Broadcast 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Hosted by the WMS Counseling Staff. Mr. Spinner, Mrs. Brown and Mrs. Yoder will cover a variety of topics such as college/careers, stress management, and other social, emotional and academic areas. The mission is to create a toolbox of resources for parents to use.
…
continue reading
47 에피소드
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The Toolbox: A WMS Counseling Podcast

Our friends from WHS join us today to discuss the transition from 8th to 9th grade. Dr. Stacy McGuire, WHS Principal and Director of School Counseling, Dan Doherty are our guests. Right at the time of year when our 8th grade students are selecting their high school electives, Mr. Doherty and Dr. McGuire discuss advice for parents, selecting a class schedule that makes sense and what what high school has in store for our middle school students. http://whscounselingcenter.com/ : The Westfield HIgh School Counseling Center Website https://www.wws.k12.in.us/whs : The WHS website…
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The Toolbox: A WMS Counseling Podcast

Craig, Jill and Juli speak to Christy Berger who is the Director of Social, Emotional, and Behavioral Wellness for the Indiana Department of Education. This episode takes a global and local look at what SEL is, how it's being implemented in schools, what is going on at the government level as well as why it is a priority and not a buzz word. Wonderful resources for parents here! https://www.doe.in.gov/sebw : The Indiana Department of Education's website for Social Emotional Learning. There are a ton of great resources here including toolkits, a Science of Happiness Course, and much more. Stuff for all age levels here. https://casel.org/ : The is the website for CASEL, The Collaborative for Academic, Social, and Emotional Learning. CASEL helps make evidence-based SED an integral part of education from preschool through high school. Check out their resources tab!…
In this episode Jason Tarnow is the guest. Jason is a Licensed Mental Health Counselor Associate with Pathways to Healing in Noblesville, Indiana where he uses Eye Movement Desensitization and Reprocessing (EMDR) Therapy as a staple in his practice. Jason explains the science and practical applications behind EMDR along with why he believes it can help us all. https://pathwaystohealingcounseling.com/ : The Pathways to Healing Website. https://www.emdr.com/what-is-emdr/ : What is EMDR from EMDR Institute, Inc.…
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The Toolbox: A WMS Counseling Podcast

Dr. Amy Ricke joins the Toolbox for this episode on eating disorders. Dr. Ricke is a psychiatrist at The Selah House, an eating disorders treatment facility located in Anderson, IN. Dr. Ricke shares why the adolescent years is the perfect entry point for parents to learn more about this issue. Tips, warning signs, treatment options and resources are all packed into this conversation. https://www.nationaleatingdisorders.org/ : Website for the National Eating Disorders Association. http://www.iaedp.com/ : Website for the International Association of Eating Disorders Professionals https://www.selahhouse.com/ : The website for The Selah House treatment center in Anderson, IN https://anad.org/ : Website for The Association for Anorexia Nervosa and Associated Disorders https://www.allianceforeatingdisorders.com/support-groups/ : Website for The Alliance for Eating Disorders Awareness http://www.edtfi.org/resources.html : The Eating Disorders Task Force of Indiana…
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The Toolbox: A WMS Counseling Podcast

Craig, Juli and Jill pick up where they left off with Dr. Grate, Superintendent of Westfield Washington School. In this, Part II episode, they really dig into Dr. Grate's insight on all things middle school. Great advice for parents along with several "things to come." https://www.stvincent.org/Services/Mental-and-Behavioral-Health : The St. Vincent Mental and Behavioral Health Website https://indymca.org/y-westfield/ : The Westfield, IN YMCA webpage. https://www.pltw.org/ : The national website for Project Lead the Way…
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The Toolbox: A WMS Counseling Podcast

1 041 Dr. Grate, Superintendent of Westfield Washington Schools 34:48
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Craig, Jill and Juli have a candid conversation with district Superintendent, Dr. Sherry Grate. Dr. Grate shares her vision for the district along with challenges and successes in her first few years of leadership. Several useful parent resources shared as well. https://www.wws.k12.in.us/domain/451 : Westfield Washington School's Superintendent webpage https://www.spreaker.com/show/wws-podcast : Dr. Grate's podcast, "Inside the Rock" http://parentuniversity.wws.k12.in.us/ : Westfield Washington School's Parent University website…
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The Toolbox: A WMS Counseling Podcast

In this first episode of our third season, Craig, Juli and Jill welcome their new principal, Mike Hall to The Toolbox. Mike comes to WMS from Monon Trail Elementary School also in the Westfield Washington School District. Listen to Mr. Hall share his vision for WMS and why he was so eager to serve as the school's next leader. https://www.youtube.com/watch?v=2-yaqtIXNJ4 : YouTube video about Paul Tough's book How Children Succeed. https://www.youtube.com/watch?v=H14bBuluwB8 : Ted Talk with Angela Duckworth on the topic of Grit. https://www.search-institute.org/ : The Search Institute Website. Lots of parent resources here.…
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The Toolbox: A WMS Counseling Podcast

Local Licensed Mental Health Therapist, Rachel Hall returns for Part II of a series on The Core Emotions. In this episode, she focuses on fear. Hear why it is so important to experience it, why she is afraid of frogs and how we can help ourselves and our teens experience this core emotion. https://www.youtube.com/watch?time_continue=1&v=85z4N_sHXJw&disable_polymer=true : Video from Pixar's "Inside Out" demonstrating fear. https://brenebrown.com/ : Website for Brene Brown. TONS of info. here! https://pathwaystohealingcounseling.com/ : Website for Pathways to Healing Counseling.…
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The Toolbox: A WMS Counseling Podcast

Rachel Hall returns to The Toolbox. This is a follow up from episode 34 where we just scratched the surface when discussing teens and trauma. Realizing that the core emotions are such a part of trauma, we concluded that a deep dive into the core emotions is needed. This episode is the first in a series of chats about the core emotions starting with "anger." pathwaystohealingcounseling.com: Pathways to Healing Counseling Website. Rachel's contact/bio included along with all that Pathways has to offer. https://www.youtube.com/watch?v=eaJEWGSOD7s : Video of Pixar film "Inside Out" on featuring "Anger." https://www.youtube.com/watch?v=o-kMJBWk9E0 : Video mentioned by Craig with Dan Harris narration. This video explains in plain terms how meditation helps our emotions.…
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The Toolbox: A WMS Counseling Podcast

1 037 The Columbia Lighthouse Project and Suicide Prevention 46:49
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Adam Lesser is the Deputy Director of Implementation for The Columbia Lighthouse Project in New York City. He is also a Licensed Clinical Social Worker and former Middle School Counselor. Adam shares about the Columbia Suicide Prevention Scale widely used by counselors, therapists, doctors and shares why this needs to be a tool for any and all folks who are concerned about anyone's intent with suicide. http://cssrs.columbia.edu/ : The Columbia Lighthouse Project Website https://suicidepreventionlifeline.org/ : The National Suicide Prevention Lifeline https://www.psychologytoday.com/us/blog/what-mentally-strong-people-dont-do/201705/13-things-parents-should-know-about-13-reasons-why : A recent article from Psychology Today expressing concerns about the Netflix show "13 Reasons Why."…
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The Toolbox: A WMS Counseling Podcast

Craig, Jill and Juli start a new feature. Every two weeks they share updates in their world of middle school counseling. Hear been happening (especially because more than two weeks have gone by!) and check out Juli's resource from the workbench! https://peacelearningcenter.org/ : The Peace Learning Center website located in Indianapolis, IN. https://www.umassmed.edu/cfm/mindfulness-based-programs/mbsr-courses/about-mbsr/history-of-mbsr/ : The Center for Mindfulness website located at The UMASS Medical School. Information on Mindfully Based Stress Reduction. https://www.stressedteens.com/ : The home page for Stressed Teens. So much info. for parents, teachers, and students here!…
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The Toolbox: A WMS Counseling Podcast

In this episode, Craig and Juli discuss the science behind anxiety with guest, Amanda Slonaker. Amanda works for the Zionsville School District just next to Westfield. Amanda is that district's Coordinator for School Psychology and a Clinical Neuropsychologist. Amanda is not only medically trained, but she does a wonderful job of explaining what happens in our brains in ways that are easy to understand. Lots of helpful resources shared as well! https://www.youtube.com/watch?v=umBbQvnShaA&disable_polymer=true : News video of story Amanda explained about man fighting off a mountain lion. https://www.amazon.com/Mind-Over-Mood-Second-Changing/dp/1462520421/ref =pd_sim_14_2/147-3933574-5991734?_encoding=UTF8&pd_rd_i=1462520421&pd_rd_r=62620cc9-3541-11e9-8361-31a05a5f3960&pd_rd_w=NmUuX&pd_rd_wg=3PYsI&pf_rd_p=90485860-83e9-4fd9-b838-b28a9b7fda30&pf_rd_r=2TRDNCS902780QG5FJ5N&psc=1&refRID=2TRDNCS902780QG5FJ5N: Mind over Mood book https://www.amazon.com/Helping-Anxious-Child-Step-Step/dp/1572245751 : Helping Your Anxious Child book. https://www.nimh.nih.gov/index.shtml : National Institute of Mental Health website https://www.nasponline.org/ : National Association of School Psychologists website https://www.stopbreathethink.com/ : Stop Breathe Think app website https://www.calm.com/ : Calm app website https://www.headspace.com/ : Headspace app website https://lookupindiana.org/ : Look Up Indiana website…
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The Toolbox: A WMS Counseling Podcast

In this episode, Rachel Hall joins The Toolbox. Rachel is a Licensed Mental Health Counselor and the Mental Health Liaison to the Boone County Sheriff's Department in Indiana. Of the many areas of counseling services, Rachel and her colleagues specialize a lot in the area of trauma. Hear her share why we should not consider this a major tragedy each time we hear that word. Learn what is a Big T vs. a Little T, what EMDR Therapy i, resources to help parents and kids and much more. https://pathwaystohealingcounseling.com/ : PathWays to Healing Counseling website http://www.emdr.com/what-is-emdr/ : The Eye Movement Desensitization & Processing Institute website. Learn all about EMDR here. https://www.stopbreathethink.com/ : The Stop Breathe Think website. You can download this app to your phone or any device as well. https://www.youtube.com/watch?v=Mx41SPMLBMg : Scene from the movie Inside Out demonstrating the core emotions.…
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The Toolbox: A WMS Counseling Podcast

Craig, Jill and Juli start a new feature. Every two weeks they share updates in their world of middle school counseling. In this first feature, they discuss transitioning to high school, EMDR Therapy, and Restorative Justice among other tidbits. https://www.youtube.com/watch?time_continue=6&v=psN1DORYYV0 : Brene Brown Ted Talk on Shame. https://pathwaystohealingcounseling.com : Pathways to Healing Counseling Website. Info. on EMDR here. http://whscounselingcenter.com : Westfield High School Counseling Center Website. https://peacelearningcenter.org : The Peace Learning Center Website. Info. on Restorative Justice here.…
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The Toolbox: A WMS Counseling Podcast

Craig, Juli and Jill sit down w/their colleagues from Westfield High School. Dan Doherty is the Director of the WHS Counseling Center, and Dr. Stacy McGuire is the proud principal of her alma mater! In lieu of WMS 8th graders and parents starting to discuss scheduling for high school, this is the perfect time of year to hear all about what WHS has in store for next year and beyond. From a freshman mentor program to "Does your GPA really matter" and everything in between, this is a great episode to learn about all that WHS has in store for students. www.whscounselingcenter.com : The Westfield High School Counseling Center webpage https://www.youtube.com/watch?v=hiiEeMN7vbQ : Information from Carol Dweck on Growth Mindset…
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