Mirko Kloppenburg from NewProcessLab.com shares all the learnings and insights of his journey to rethink processes so that you can apply industry-proven BPM tools, methods, and best practices to manage, improve, and innovate your processes. Learn how to use the human-centric New Process approach - a symbiosis of New Work and Business Process Management - to push your business process or even the Management System of your organization to the next level and to inspire people for processes. Mir ...
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ACT: a new podcast series with host Dawn A. Westbrook about the craft of acting, the art of directing and embracing the process
Dawn A. Westbrook
An entertaining weekly interview series with nationally known theatrical and television actors and directors with only three goals in mind: to listen to entertainers. to laugh. to be entertained. :)
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#65 DE - Prozesse 24/7 – Wie Urlaub, Ironman und Prozessdenken zusammenpassen — mit Henrik Niedieck von Lumics Consulting
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34:50In dieser Episode spreche ich mit Henrik Niedieck darüber, was es wirklich bedeutet, Prozesse rund um die Uhr zu leben – beruflich, privat und sogar im Urlaub. Wir erkunden, wie aus prozessorientiertem Denken eine Haltung wird, die nicht nur die Arbeit, sondern auch den Blick auf die Welt prägt – selbst vom Strandkorb aus. Heute zu Gast: Henrik Nie…
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#65 EN - Processes 24/7 – How Vacation, Ironman, and Process Thinking Fit Together — with Henrik Niedieck from Lumics Consulting
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34:53In this episode, I’m talking to Henrik Niedieck about what it truly means to live processes 24/7 – professionally, personally, and even during vacation. We explore how process thinking becomes a mindset that shapes not only your work but the way you see the world – even from a beach chair. Today’s Guest: Henrik Niedieck Henrik is a Principal at Lum…
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#64 DE - Dein Weg zur prozessorientierten Organisation
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39:10In dieser Episode zeige ich dir, wie du die ersten Schritte auf dem Weg zu einer wirklich prozessorientierten Organisation gehen kannst. Egal, ob du gerade erst mit BPM startest oder einen neuen Impuls suchst – diese Folge hilft dir, Klarheit zu gewinnen und ins Handeln zu kommen. Du erfährst: Warum Prozesse nur funktionieren, wenn sie einen klaren…
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In this episode, I share how to take your first steps toward building a truly process-driven organization. Whether you’re just starting with BPM or looking for a fresh perspective, this episode will help you gain clarity and momentum. For the second time, this episode is not only available in English but also in German! 🚀 You’ll learn: Why processe…
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#63 - Successful Architecture Implementation — with Roland Woldt
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39:01#63 Get on this flight with Roland Woldt to learn more about Successful Architecture Implementation. In this episode, I'm talking to Roland Woldt about his new book “Successful Architecture Implementation”. The book is a holistic guide on how to successfully run your Enterprise Architecture — or as I would call it — Business Process Management impl…
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#62 DE - In dieser Episode gebe ich einen Überblick über den aktuellen Stand von New Process im Jahr 2025. Ich fasse zusammen, was New Process wirklich ist, welche neuesten Entwicklungen es gibt und wie es genutzt werden kann, um eine prozessorientierte Organisation aufzubauen. Zum ersten Mal ist diese Episode nicht nur auf Englisch, sondern auch a…
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#62 EN - In this episode, I’m providing an overview of the current State of New Process in 2025. I’m recapping on what New Process really is, its latest developments, and how it can be used to build a process-driven organization. For the first time ever, this episode is not only available in English but also in German! If you prefer listening to th…
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#61 - Transforming organizations with the Viable System Model — with Dr. Martin Pfiffner
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46:47#61 Learn more about how the Viable System Model can be used to transform an organization. - And how this can be implemented into BPM. In this episode, I'm talking to Dr. Martin Pfiffner about the Viable System Model (VSM). A model, which focuses on the third dimension of organizing: the communication and steering. This perspective is super interes…
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#60 In this episode, I’m sharing the results of the New Process Survey with you. More than 100 members of the New Process Community posted what they have on their list for 2025. I’ve read every single answer and categorized it to identify the top BPM topics 2025 for you. Today’s Guests: But I will not only share the results of the survey with you, …
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How BPM can prevent burnout with Yevgen Bogodistov
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1:13:38#59 Let’s think about the important topic of burnout and what we can do from a BPM perspective to prevent it. In this episode, I'm talking to Prof. Dr. Yevgen Bogodistov about the important topic of burnout prevention. Yevgen has spent many years researching how BPM can help prevent burnout. This fits perfectly with the human-centric approach to BP…
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SEASON TWO Episode Eight: Geoffrey Nauffts whose successful career was no accident!
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1:37:23Send us a text George Bernard Shaw once said, "Don't wait for opportunity, create it. Geoffrey Nauffts is a Producer, a Broadway and Television Actor, a Tony-award nominated playwright and television scriptwriter, and a director. He has worked as an actor on and off Broadway, regionally, and extensively in film and television. He’s directed plays b…
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Lufthansa's leading approach to BPM with Jöran Glüsen from Lufthansa Group
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49:53#058 Explore Lufthansa’s cutting-edge BPM strategy with Jöran Glüsen from Lufthansa Group. Discover the WHY and HOW behind their success, insights into AI and Process Mining, and expert tips for a more human-centric approach. In this episode, I’m talking to Jöran Glüsen from Lufthansa Group to explore Lufthansa’s leading approach to BPM. This episo…
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SEASON TWO Episode Seven "Dame" Billie McBride is a woman who thrives!
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1:06:31Send us a text Billie McBride is one of Denver's top theatre personalities. I first saw her when she appeared in LOVE LETTERS at Boulder Ensemble Theatre Company on Valentine's Day. The show was wonderful, but Billie stood out to me as someone I wanted and needed to know; but, it was her immediate & kind response (to this unknown Boulder commodity)…
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SEASON TWO Episode Six: Charles Busch is a Leading Lady like no other!
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1:34:41Send us a text Charles Busch is a creative genius! With his quick wit and hysterical way of weaving stories, he is that person who can make you laugh at times when you think you may never smile again. I have always loved comedians and interviewing Charles Busch was not unlike reading his book LEADING LADY: A Memoir of a Most Unusual Boy - both were…
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#057 Let’s talk about the importance of listening to the human needs in BPM. In this episode, I'm talking to Leona Holzbecher again. After the last episode with her where we talked about different generations in BPM and the New Process Conference where she was one of the speakers, it was clear to me that I had to invite her back for the New Process…
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SEASON TWO Episode Five "Living truthfully under imaginary circumstances" with actor/director/playwright Paul Stroili
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1:13:42Send us a text Actor/Director/Playwright Paul Stroili takes to the mic for episode 5 in an interview with Dawn. Paul is currently working with Jeff Daniels at the Purple Rose Theatre in OFFICE CHRISTMAS PARTY GRINCH IN FIGHT WITH RUDOLPH POLICE which is a world premiere both written & directed by Jeff Daniels himself. Paul is a Resident Artist at J…
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SEASON TWO Episode Four Dr. Rick St. Peter "Be Swift. Be Swift. Be NOT Poetical."
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1:50:29Send us a text Richard (Rick) St. Peter is an award-winning stage director, producer, and educator with more than 20 years of experience in professional and academic theatre. He has worked internationally with the English Theatre of Ukraine, Prague's MeetFactory, and the National Theatre of Romania in Craiova, Romania. During the height of the Covi…
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SEASON TWO Episode Three with Amanda Berg-Wilson "You Always Want to be the Exporter not the Importer"
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54:45Send us a text Amanda Berg-Wilson is the co-founder and artistic director of The Catamounts Theatre Company, an immersive theatre experience in the Boulder/Denver area. She has directed over fifteen productions, including God’s Ear (2011 Camera Eye Award, Best Director), Failure: A Love Story (2013 True West Nomination, Best Director), and Rausch (…
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Boost employee engagement with interactive management systems with Carsten Behrens
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35:38#056 Let's talk about interactive management systems and why it should be given more attention. In this episode I'm talking to Carsten Behrens about interactive management systems and why they can be a real game changer for employee engagement instead of centralized BPM systems. We also delve into the world of Q.Wiki and what has happened since the…
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WEEK TWO An energetic conversation with one of Colorado's theatrical gems, the multihypenate theatrical dynamo, Ms. Candace Joice
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1:10:51Send us a text Humble, Kind. Uber-talented, and Devoted to storytelling since she was a child are just a few takeaways from my interview with Candace Joice. From the moment I met her, I knew she had "IT" - and let me tell you, she has "IT" in spades. She is an avid reader, and ever since her first stage role as a duckling, she relishes the experien…
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2 BPM Nerds on Tools, AI & Humans with Martin Holling
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1:02:48#055 Just two BPM nerds talking about nerdy BPM stuff In this episode, I'm talking to Martin Holling again. We discuss about current BPM topics such as the implementation of AI, what's happened at KEMNA BAU since our last conversation over a year ago, which tools have made which improvements, which human-centric methods we've come across recently, …
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SEASON TWO Episode One with Tapping Troy McLaughlin who says "As a performer you must be willing and nice to everybody, because you never know who they might be!"
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1:09:25Send us a text Schmigadoon Season One AND the new season of Virgin River, honey Troy McLaughlin is on a roll! Troy McLaughlin and I go way back and I knew I wanted him on as a guest on ACT this season and was so happy that he found the time to give to both you and me. We met at Varina High School, in Richmond, Virginia but I was (…ha hem) just a li…
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How to rethink processes with your hands with Martin Hochreiter and Tobias Zucali from mkrz lab
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51:22#054 Let’s get from doing to thinking! In this episode, I'm talking to Martin Hochreiter and Tobias Zucali, the founders of “mkrz lab” that gets people to think with their hands. Their focus is on prototyping to discover new solutions and improve processes in teams and organizations through their methodology and hands-on activities. We discover som…
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How to create a good Process Culture with Amelie Langenstein
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50:47#053 Let’s find out what a Process Culture is and how to develop a good Process Culture in your organization In this episode, I'm talking to Amelie Langenstein about Process Culture. Having just completed her master's thesis on the subject, Amelie shares her in-depth knowledge with us. We explore what Process or BPM Culture is and what a model for …
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#052 Let's recap New Process after 2 years and give an outlook on the upcoming episodes. Intro: In this solo episode, I’m reflecting on the current State of New Process in 2024 after two years of the New Process Podcast. So much has happened in that time, and there have been fascinating episodes that have made the New Process Lifecycle more complet…
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A journey to process-orientation with Lars Müller from Lufthansa Technik
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38:00#051 Let’s have a look at the road to process orientation at a big organization like Lufthansa Technik In this episode, I’m talking to Lars Müller. Lars is one of the most advanced and well-experienced Process Architects I have ever met. He shares the journey of Lufthansa Technik's procurement processes and how they have evolved over the years. The…
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Why are we here? LIVE — with Michael Bögle from Lufthansa Technik recorded at New Process Conference 2024
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25:18#050 Answering this question on multiple levels live at the New Process Conference. In this episode, I'm talking to Michael Bögle about the question “Why are we here?”. It's a super special episode because it's not only the 50th episode of the New Process Podcast, but also the first live podcast recorded at the New Process Conference! We take a loo…
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How Bonitasoft supports you to rethink processes with Charles Souillard
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41:45#049 Let's explore Bonitasoft's approach to revolutionizing process automation. In this episode, I’m talking to Charles Souillard, CEO and Co-Founder of Bonitasoft. It’s a BPM tool with a focus on flexibility and user engagement in process automation. We describe its core features, including visual process modeling and analytics, designed for a wid…
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How to inspire different generations for processes with Leona Holzbecher
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49:32#048 Let's consider the different generations in terms of processes. In this episode, I'm talking to Leona Holzbecher about how different generations influence change and transformation. We take a deep dive into the categorization of the different generations and look for stereotypical characteristics that can lead to conflict. How can this diversi…
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#047 Let’s find out how the tool ShiftX with a human-centric approach and its own notation can help to rethink processes! In this episode I'm talking to Eigil Sagafos about the BPM tool ShiftX that he and his colleagues are developing. Eigil explains what the ShiftX philosophy is and what it looks like. He points out why it has a completely unique …
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Unlock the power of human connection with Julia von Winterfeldt from SOULWORX
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55:49#046 Let’s focus on the human-centric aspect (again)! In this episode, it's all about getting human-centric. I’m talking to Julia von Winterfeldt about the power of human connection and the principles and methods she uses to unlock it. We also discuss how to discover and live one's purpose to increase satisfaction and self-efficacy. Of course, we c…
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#045 Let's take a deep dive into the topic of digital mindset. In this episode, I'm talking to Julian Knorr about digital mindset and how to analyze and develop it. We take a look at the "mindset navigator" he invented with his company ONESTOPTRANSFORMATION AG. He explains how it works and the different ways to use it. Of course, we set in relation…
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#044 Let’s hear what the creator of “BPM Skills - Hot or not” has to say about the outlook for 2024. In this episode, I'm talking to Zbigniew Misiak about his research work "BPM Skills - Hot or not" - a series he started 8 years ago to collect thoughts on BPM topics from BPM thought leaders, practitioners and people from academia about which BPM to…
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How to use branding and storytelling to inspire people for processes with Carolin Junge
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52:12#043 Let’s find out how to get people excited about processes through branding and storytelling! In this episode, I'm speaking to Carolin Junge. We talk about her work at "oh boy!" and how she helps companies find their brand voice with helpful methods like storytelling. We're also going to dive deep into finding that excitement for brands and, of …
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#042 Let’s recap 2023 together and explore what the top topics for 2024 are. In this episode, I’m looking back on 2023 and provide an outlook on the top topics for the year 2024. Therefore, I’m not only sharing the results of the New Process Survey with your topics for 2024, I’m also exploring the topics of a number of BPM thought leaders. To do th…
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How to implement Process Mining successfully with Jean-Marc Erieau from MANN+HUMMEL
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46:37#041 Let's have a talk about Process Mining and the best ways to implement it in your organization. In this episode, I dive back into the world of Process Mining with Jean-Marc and explore the set-up at MANN+HUMMEL. We'll discover what sparked their interest in Process Mining and how they convinced top management to invest in this innovative techno…
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Inspiring Ideas to Rethink Processes from Hello.Beta Live
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43:41#040 Let's dive into the insights from the Hello.Beta Live event, featuring 7 dynamic mini-interviews exploring the forefront of New Work and Transformation. In this episode, we take a special journey through the Hello.Beta Live event, featuring seven interviews with fascinating people exploring new work and transformation. From the importance of b…
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Mastering Process Automation with Daniel Matka from Robert Bosch
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44:20#039 Let's take a closer look at one of the largest process automation initiatives in Germany. In this episode, I’m talking to Daniel Matka. We are exploring the practical application of process automation at Robert Bosch, which is one of the most significant process automation initiatives in Germany. We delve into how Robert Bosch's process automa…
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How PASS supports a human-centric BPM approach with Christoph Piller
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50:34#038 The “Process Wizard” about S-BPM, PASS, Hyperautomation and AI topics. In this episode, I’m talking to the “Process Wizard” Christoph Piller. He gives us some insights into the S-BPM approach and the PASS notation. We'll talk about his favorite PASS project and how to get people excited about S-BPM and PASS. Christoph also explains what to mak…
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Two BPM nerds on feelings, roles, standardization, and a big announcement with Martin Holling and Mirko Kloppenburg
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56:33#037 Join us two BPM nerds talking about feelings, roles, standardization, and a big announcement. In this slightly different episode, I'm talking to Martin Holling for the second time. In addition to the topics that Martin and I have on our radar at the moment, Martin shares insights into his BPM journey at KEMNA BAU. And we delve into one of my f…
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How to get people excited about Process Automation with Nico Bitzer
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34:47#036 Let's take a look at process automation from a human-centric BPM perspective. In this episode, I'm talking to Nico Bitzer about process automation and how to get people excited about it. We talk about common mistakes process owners can make when implementing automation and Nico gives his tips on how to do it better. But what can we do to get p…
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How Universal Process Notation (UPN) supports a human-centric BPM approach - with UPN co-inventor Walter Bril
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55:07#035 Let’s discuss the advantages of UPN and how it can support the human-centric BPM approach. In this episode, I'm talking to Walter Bril about the main aspects of Universal Process Notation (UPN) and how it supports the human-centric BPM approach. We discuss the five questions that need to be answered and compare it to other notations such as BP…
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Wrapping up the search for a human-centric BPM tool with Martin Holling
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1:08:55#034 Let’s wrap up all of the tool interviews to find the best human-centric BPM tool! In this episode, I summarize all the findings from the tool interviews on my journey to find a human-centric BPM tool. I will not be doing this wrap-up alone, but I have invited a special guest: Martin Holling. We're going to look at each and every tool according…
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Change and transformation in complex organizations with Gia Thi Nguyen
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46:50#033 Let's find out how to engage people in complex change projects. In this episode, I'm talking with Gia Thi Nguyen about change and transformation in complex organizations. He summarizes his experiences from various change projects and relates them to the human-centric BPM approach. Let's find out how he got all the people involved in the transf…
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How Process Mining takes BPM to a whole new level with Wil van der Aalst
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41:32#032 Let’s deep dive into the topic of process mining with the godfather of process mining himself. In this episode, I’m taking a closer look at process mining and how it can help to take BPM to the next level. To do this, I had the honour of talking to the godfather of Process Mining himself: Wil van der Aalst! In addition to Wil's experiences and…
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How to improve your process modeling to get people excited with Kevin Tan
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37:50#031 Let’s find out how the concept of process-bility can help you to improve your process modeling. In this episode, I’m talking to Kevin Tan and his concept of process-bility. With the help of three elements process modeling can be made easier for people to understand, so that they can get more excited about processes in the first place. Let’s fi…
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#030: Let’s recap the current state of New Process In this episode I'm going to give you an overview of the state of New Process - let's recap the last year with super interesting interview partners and put it into the current status of New Process. I also have some exciting news to share with you, and I'm really looking forward to hearing what you…
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How to apply Artificial Intelligence such as ChatGPT to rethink processes with Benjamin Dehant
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53:03#029: Benjamin and I talk about various AI topics and the opportunities they present for BPM. In this episode, I’m talking to the AI expert Benjamin Dehant about how to apply AI (such as ChatGPT) to rethink processes. Therefore, we learn how AI can help us rethink processes, create art and support BPM use cases. However, he cautioned me about the l…
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How to innovate processes with Nelson Inno from weSpark
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56:42#028: Let's dive into the huge topic of innovation together with Nelson Inno. Who would be better suited for getting a closer look into this episode on process innovation than Nelson Inno himself. We speak about how to innovate business processes and how to find innovative solutions to problems. In the end, he shares his three top recommendations t…
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How Gluu supports you to rethink processes with Søren Pommer from Gluu
55:02
55:02
 
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55:02#027: Søren and I are talking about the BPM tool “Gluu” and how it helps with its clear design to inspire employees for processes. In this episode, I’m talking to Søren Pommer, CEO and Founder of “Gluu”. Gluu is already an established platform by helping more than one-hundred businesses and thousands of users in almost 60 countries. I wanted to hav…
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