최고 Knowhow 팟캐스트 (2025)

1
Trust - the foundation of small business success 9:11

3d ago9:11

9:11

Welcome to another enlightening episode of Numbers Knowhow, where we delve deep into the lifeblood of small business success—trust. I'm Mahmood, your host, and today we'll break down why trust is more than a mere buzzword. It’s the backbone of customer loyalty, employee retention, and valuable relationships with suppliers. Imagine your local cafe w…

1
4 AI Strategies and Tactics to Deploy in 2025 31:03

18d ago31:03

31:03

What AI strategies and tactics should you prioritize in 2025? And how can executives inspire their teams to embrace AI? In this episode, Knownwell's Courtney Baker is joined by CEO David DeWolf, Chief Product Officer Mohan Rao, and NordLight CEO Pete Buer to outline four key AI strategies every leader needs: adopting an AI-first mindset, fostering …

1
The Growth Trap - avoiding overtrading 7:52

10d ago7:52

7:52

If you're a business owner or an entrepreneur, you might have experienced the thrill of landing a huge deal or seeing your sales skyrocket almost overnight. The sense of accomplishment and the rush of excitement can be intoxicating. But what if I told you this rapid growth could actually put your business at serious risk? In this week's Numbers Kno…

1
Passion Alone Won't Build Your Business: The Power of Numbers and Planning 6:41

17d ago6:41

6:41

"Passion might drive the car, but it's the planning, effort, and numbers that fill the gas tank, map the route, and ensure you reach your destination, helping you to Plan It, Do It, PROFIT." Today, I'm going to challenge a belief that's so commonly accepted in business circles: the idea that passion alone can lead to success. The truth? It's utter …

1
The Power of Kindness: Transforming Business Through Empathy 5:21

24d ago5:21

5:21

In this episode of Numbers Knowhow, I’ll be covering a topic that’s often overlooked but incredibly impactful: kindness in business. Now, you might be thinking, isn’t business supposed to be cutthroat and competitive? Yet, my own experience and a wealth of research suggest otherwise. Kindness isn’t just a nice to have; it’s a game changer. We often…

1
Predictions for AI in 2025 39:12

25d ago39:12

39:12

Did David DeWolf’s bold 2024 AI predictions hold up? And what’s next for AI in 2025? Join Courtney Baker, Knownwell CEO David DeWolf, and Chief Product and Technology Officer Mohan Rao as they recap last year’s forecasts and dive into fresh predictions for the future of AI. From advancements in AI-first enterprise products to the rise of agentic AI…

1
Financial Accountability - Guiding You to Profit 7:35

1M ago7:35

7:35

Financial Accountability is Your Roadmap to Sustainable Business Growth Action springs not from thought, but from a readiness for responsibility. – Dietrich Bonhoeffer These words resonate deeply with the essence of financial accountability, a subject that often gets side-lined in the hustle of running a business. But what if I told you that the ar…

1
How LLMs Actually Work 35:12

1M ago35:12

35:12

Ever wondered what really powers LLMs like ChatGPT, Claude, or Gemini? In this episode, Courtney Baker, David DeWolf, and Mohan Rao are joined by John Fowler (Knownwell's Chief Science Officer) and Ramsri Goutham Golla (Lead Data Scientist) to break down the mechanics of large language models (LLMs) in ways that are accessible and relevant for all …

1
The Lonely Road of Business Ownership 5:31

1M ago5:31

5:31

The Balanced Business Journey: Managing Isolation and Growth I know all too well that the path to business ownership can often feel isolating. It’s a road many of us have walked, with its unique set of challenges and triumphs. In our latest episode titled, "The Lonely Road of Business Ownership," I'm talking you through this solitary journey, and p…

1
The Role of Change Management in AI 34:09

1M ago34:09

34:09

Implementing AI is about more than just adopting technology—it’s about bringing people along for the journey. Why is change management a critical competency for successful AI initiatives? How can organizations go beyond early adopters to drive full-scale adoption? And what are the tools and innovations in AI that we’re most grateful for this year? …

1
The Human Side of Business Ownership 5:45

2M ago5:45

5:45

The Human Side of Business Ownership “Ships do not sail themselves. They need a captain with a steady hand on the wheel, eyes on the horizon, and sometimes an ability to weather the storm." – Mahmood Reza Owning a business isn't just a financial venture; it's an emotional journey that tests your resilience, decision-making skills, and interpersonal…

1
Explainable AI vs. Understandable AI 30:31

2M ago30:31

30:31

Ever wonder what the difference is between explainable AI and understandable AI? In this episode, we break it down so you can sound sharp at your next meeting. Host Courtney Baker is joined by Knownwell CEO David DeWolf and Chief Product Officer Mohan Rao to explore why these terms matter and how they impact AI adoption in business. They discuss th…

1
Think Of Your Business As A Garden 2:22

2M ago2:22

2:22

How does YOUR 'garden' grow? "Think of your business as a garden," I tell people. It helps take the complexity out of the financial jargon. Where you are today with your business may not be where you want to be tomorrow, but it’s shaped by the seeds you're planting today. Hi, I'm Mahmood Reza from Numbers Knowhow and in this episode of the Numbers …

1
Making Decisions at the Speed of AI 34:05

2M ago34:05

34:05

Can a simple update to a 75-year-old decision-making framework give your business an edge with AI? To answer that, Knownwell CMO Courtney Baker, CEO David DeWolf, and CPO/CTO Mohan Rao discuss enhancing the classic OODA (Observe, Orient, Decide, Act) loop with a new step: "Inspect." They explain how "Inspect" can empower companies to evaluate, lear…

1
Financial Jargon and How to Explore It Like a City 6:35

2M ago6:35

6:35

In this episode of the Numbers Knowhow podcast, "Financial Jargon and How to Explore It Like a City", we're going on a quick trip away to demystifying those intimidating financial terms that often leave business owners feeling lost and out of control. Hi, I'm Mahmood Reza. Imagine stepping off a plane in a foreign country without knowing the langua…

1
Why AI May Spell the End of BI 29:44

2M ago29:44

29:44

Are the days numbered for popular business intelligence tools like Tableau, Power BI, Looker, and Qlik? In this episode of AI Knowhow, we talk about AI’s transformative impact on data and analytics, exploring why traditional business intelligence tools may be approaching obsolescence. Knownwell CEO David DeWolf and Chief Product Officer Mohan Rao j…

1
How Marketing Services Companies are Reinventing Themselves With AI 40:36

2M ago40:36

40:36

In the digital age, what does it take for marketing firms to stay ahead? AI Knowhow host Courtney Baker explores this with highlights from an exclusive marketing roundtable featuring insights from Knownwell’s Chief Product Officer, Mohan Rao, 2X CEO Dom Colasante, and Cognitive Path co-founder Geoff Livingston. Together, they tackle how AI helps ag…

1
The AI Transformation Mandate, Part II 39:36

2M ago39:36

39:36

As AI continues to revolutionize industries, why are so few organizations prepared with AI policies and procedures? And what role should HR leaders play in this transformation? In this second part of AI Knowhow from Knownwell, Chief Strategy Officer Pete Buer and CEO David DeWolf pick up their conversation about AI transformation in middle-market p…

1
The AI Transformation Mandate, Part I 36:46

3M ago36:46

36:46

AI is reshaping every facet of business—but which departments are least prepared, and what's the biggest challenge CEOs face in leading this transformation? In this special two-part episode of AI Knowhow, host Knownwell CEO David DeWolf chats with Chief Strategy Officer Pete Buer about the AI transformation mandate. They explore the critical role H…

1
3 Steps To Subtracting Financial Stress and Adding Business Success 1:17

3M ago1:17

1:17

Whether you're a business owner, artist, or creative, mastering your business finances is key to staying sustainable and making a profit. Hi I'm Mahmood Reza the man behind Numbers Knowhow. In our latest episode, I'm unveiling the philosophy behind "Numbers Knowhow" — and how three simple steps can transform your financial future.…

1
What Does AI-Powered Commercial Intelligence Look Like? 36:36

3M ago36:36

36:36

How well are you using all the data flowing through your business? While businesses are familiar with using data from CRM, ERP, and business intelligence tools, Courtney, David, and Mohan explore the untapped power of unstructured data—emails, Slack messages, and Zoom calls. This new era of commercial intelligence uses AI to digest these communicat…

1
Inside the Knownwell Beta 31:44

3M ago31:44

31:44

Ever wondered how AI can transform commercial intelligence? This week, Knownwell's CEO David DeWolf and Chief Product Officer Mohan Rao dive into the release of their AI-powered platform for commercial intelligence, now in private beta. They explore how this technology helps professional service firms improve client satisfaction and prevent surpris…

1
The Coming Wave of Ambient AI 31:58

3M ago31:58

31:58

What if AI could anticipate your needs without you even having to ask? This episode explores the emerging world of ambient AI and how it will revolutionize business operations. First, Courtney Baker, David DeWolf, and Mohan Rao discuss the shift from AI as a tool you go to, to AI that seamlessly blends into your day-to-day activities—delivering ins…

1
AI-Native vs. AI-Infused Products 33:03

4M ago33:03

33:03

With AI seemingly everywhere, how can you distinguish between true AI-native products and AI-infused ones? And why does the distinction even matter in the first place? In this episode, Courtney Baker, David DeWolf, and Mohan Rao clarify the differences between AI-native products built from the ground up and AI-infused products that simply incorpora…

1
Where's the VC Money Going in AI? 33:53

4M ago33:53

33:53

In the second quarter of 2024, a staggering $24 billion in venture capital flowed into AI startups. But where exactly is all that money going, and what does it signify for businesses navigating the AI landscape? Courtney Baker, David DeWolf, and Mohan Rao break down the three major categories where AI investment is focused: vertical AI applications…

1
One Year Later: Looking At What's Changed in AI & Business 29:44

4M ago29:44

29:44

Can you believe it's been a year? AI Knowhow is celebrating its first anniversary, and we’re marking the occasion by taking a nostalgic look back at an incredible year of AI insights and innovations. In this special anniversary episode, host Courtney Baker is joined by Knownwell’s CEO, David DeWolf, and Chief Product Officer, Mohan Rao, to reflect …

1
The Path to AGI and the Business Altitudes of AI 36:54

4M ago36:54

36:54

Can OpenAI’s "Five Steps to Artificial General Intelligence" (AGI) be applied to business strategy? We think so—and we’re ready to break it down for you. Courtney Baker is joined by David DeWolf and Mohan Rao to delve into OpenAI’s recently unveiled five-step roadmap to AGI and compare it with Knownwell’s own five altitudes of AI in business. Are w…

1
How to Sell AI to the Rest of Your Company 35:30

5M ago35:30

35:30

How do you sell AI across a company with a diverse workforce—ranging from the skeptical finance team to the enthusiastic Gen Z in HR? In this episode of AI Knowhow from Knownwell, CMO Courtney Baker is joined by CEO David DeWolf and Chief Technology & Product Officer Mohan Rao to discuss strategies for getting everyone on board with AI, even those …

1
What You Need to Know About AI to Use it Effectively 31:53

5M ago31:53

31:53

Do you need to understand backpropagation, K-means clustering, or hyperparameter tuning to lead an AI transformation in your business? Probably not. So, what should you focus on instead? In this episode, David DeWolf and Mohan Rao explore how to think strategically about AI adoption, from identifying your company’s pain points to deciding whether t…

1
Client Retention and the Performance Economy 37:14

5M ago37:14

37:14

In the evolving landscape of AI, professional service companies face a critical juncture: productize or risk being left behind. But what does it mean to productize services in an AI-driven economy? Join Knownwell's Chief Marketing Officer, Courtney Baker, CEO David DeWolf, Chief Product Officer Mohan Rao, and Chief Strategy Officer Pete Buer as the…

1
How to Become the AI Early Adopter 26:07

5M ago26:07

26:07

Ready to take the reins and lead your company into the AI era? Our panel discusses the traits of early adopters, the importance of fostering a culture of innovation, and practical steps to get started with AI in your organization. Special guest Can Turan, CEO and founder of Pebbles Ai, shares insights from his journey in automating B2B go-to-market…

1
Using AI to Solve Your Commercial Intelligence Problem 33:19

6M ago33:19

33:19

How can businesses ensure customer satisfaction in economic relationships? How can they continually elevate the value they bring? And what if AI could fortify your company’s foundational strengths? The answer lies in commercial intelligence. Courtney Baker is joined by Knownwell’s CEO David DeWolf and Chief Product Officer Mohan Rao. They dive into…

1
Striking the Balance between Creativity, Relationships, and AI 50:46

6M ago50:46

50:46

Ever wondered how AI is reshaping the marketing landscape and the balance between creativity and relationships? In this very special episode, we play a conversation that our very own Courtney Baker had on No Brainer, a podcast hosted by Geoff Livingston and Greg Verdino about marketing and AI. Courtney, Geoff, and Greg explore the balance of AI's c…

1
Best of Director's Cuts: Unedited Interviews with AI Experts 38:20

6M ago38:20

38:20

The dog days of summer are upon us, but we're bringing the heat with fresh content. In this special episode of AI Knowhow from Knownwell, we're airing the complete interviews of two previously aired guest interviews packed with new insights and inspiration. First, tune into Pete Buer's conversation with Katie Taylor, CEO and Co-founder of Narratize…

1
Client Retention in the Age of AI 52:34

6M ago52:34

52:34

How can professional services companies start utilizing AI to keep their customers coming back? Recently, Knownwell CEO David DeWolf was joined by Tercera CEO Chris Barbin and DCM Insights Founding Partner Ted McKenna to dive into the stats on customer loyalty in B2B services and offer up some answers. Download the new client retention playbook wit…

1
AI & The Future of Work 33:57

6M ago33:57

33:57

Steve Jobs once called the computer the “bicycle for the mind." What should we call AI? The Ferrari? Fighter jet? Maybe even the flying car? In this episode, host Courtney Baker, along with Knownwell’s CEO David DeWolf and Chief Product Officer Mohan Rao, dive into the transformative power of AI and its impact on the future of work. Our panel discu…

1
The Rise of the Chief Experience Officer? 31:11

7M ago31:11

31:11

Customer acquisition costs are rising, and marketing budgets remain flat. But does that mean fewer customers? Not if the Chief Experience Officer and AI have a say. In this episode, CMO Courtney Baker is joined by Knownwell’s CEO David DeWolf and Chief Product Officer Mohan Rao. They delve into how AI is transforming customer growth strategies, dis…

1
Everything Executives Need to Know About AI 33:36

7M ago33:36

33:36

What are the most critical things for executives to know about AI? How can leaders stay current on all the most impactful developments in this space when it's moving at the speed of light? Join host Courtney Baker and Knownwell’s top executives—CEO David DeWolf, Chief Product Officer Mohan Rao, and Chief Strategy Officer Pete Buer—as they delve int…

1
Why NPS and CSAT Hurt More Than They Help 31:28

7M ago31:28

31:28

Is the Net Promoter Score (NPS) still relevant today? In this episode of AI Knowhow, we dive deep into why this 20-year-old metric might be outdated and how AI can revolutionize customer satisfaction. Courtney, David, and Mohan discuss the limitations of NPS and CSAT scores, revealing how AI provides more accurate and dynamic ways to gauge customer…

1
Separating AI Hype from AI Hope 32:36

7M ago32:36

32:36

Is AI poised to solve all of humanity’s problems or are we headed for a tech-driven catastrophe? In this episode of AI Knowhow, we dive into the polarizing world of AI hysteria to separate the hype from the hope. Courtney, David, and Mohan break down where AI has been overhyped and where genuine hope lies. They discuss the foundational models in AI…

1
How Knowledgeable is Your Executive Team on AI? 33:06

8M ago33:06

33:06

What’s the number one AI skill you can implement today? How can you ensure your executive team is up to speed with AI advancements? First, Courtney, David, and Mohan revisit the topic of gauging your executive team's AI IQ and discuss the significance of both top-down and grassroots efforts in driving AI adoption. They provide practical steps for m…

1
AI for All: Getting the Benefits of AI to Main Street 28:00

8M ago28:00

28:00

How can we ensure that employees, not just Wall Street, benefit from the productivity and efficiency gains of AI? And which one of us at Knownwell has very strong feelings about why a shift to a 32-hour work week would actually be a bad thing? To help us answer these questions, this episode starts with a lively discussion between Knownwell's Courtn…

1
AI and the Science of Sales 37:42

8M ago37:42

37:42

How is AI going to change the world of B2B sales? And if sales reps today only spend 28% of their time selling, where do they spend the other 72%? In this episode, the team talks about how AI intersects with sales and how you can leverage it in your business. First, Courtney welcomes Mohan to the show for another edition of "AI Mythbusters". Today'…

1
Using AI to Understand Why You’re Losing Clients 28:27

8M ago28:27

28:27

Everybody knows it's cheaper to keep a client than gain a new one. So how can AI ensure that you keep them? And what if AI could also give you early warning signals that a client is at-risk? Spoiler: It can. Courtney, David, and Mohan have a conversation about client retention and the opportunities available for business to keep the clients they …

1
Making Space for AI in the Enterprise 29:26

9M ago29:26

29:26

How is AI different from previous flashes in the pan like Google Glass, VR, or the Metaverse? And how can anyone find time for new AI initiatives on top of everything else already on their plate? Courtney, David, and Mohan discuss how businesses can strategically integrate AI to enhance efficiency and stay competitive despite the daily operational …

1
How Clean Does Your Data Have to Be to Utilize AI? 29:53

9M ago29:53

29:53

Today's episode not only unpacks how clean your data has to be, but also emphasizes that you can't let perfection be the enemy of good enough. So, like most things, there are a lot of angles to consider, but that's why this episode is here for you. Courtney, David, and Mohan explore how businesses can navigate data cleanliness beyond the traditiona…

1
How AI Can Help You Compete at a Higher Level 28:44

9M ago28:44

28:44

Can AI help you punch above your weight more easily than ever before? Courtney, David, and Mohan discuss how AI can be a game-changer for small and medium-sized businesses, allowing them to compete more effectively against larger providers. They stress the importance of leveraging AI to automate operations and strategic knowledge work that was prev…

1
Is AI Damaging Client Relationships? 28:21

9M ago28:21

28:21

Is AI damaging client relationships by ditching humans? And, if so, what can executives do about it? Courtney, David, and Mohan get to the bottom of that question in this week's roundtable. They talk about the need to balance AI utilization with human interactions and suggest ways that AI can help us build the human relationships that companies nee…

1
Learning from Past Disruptions to Predict the Future 31:44

9M ago31:44

31:44

They say that history repeats itself. Well, that is especially true in business and innovation. In this episode, we explore what business leaders can learn from past technological disruptions and business failures. Courtney, David, and Mohan tackle companies including Blockbuster, Kodak, and Nokia and pinpoint what they missed and how you can avoid…

1
How Business Models are Changing Due to AI 32:22

10M ago32:22

32:22

How is AI going to fundamentally change the way companies conduct business? How should you be thinking about the evolution of your company’s own business model? To help us answer these important questions, Courtney, David, and Mohan discuss the potential disruptions brought about by AI, which might ultimately change business models or entire indust…

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