Welcome to The Reality is Sales Training, where your hosts Bob Morrell and Jeremy Blake bring over 20 years of global sales training and coaching experience to life. If you've ever questioned the value of investing in sales training, this podcast is for you. Bob and Jeremy explore the critical role sales training plays in business success. Through insightful stories and real-world examples, they answer key questions like: How many organisations truly need sales training? What return on inves ...
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Welcome to The Reality of Business with Bob & Jeremy, your go-to podcast for insights, stories, and practical advice on all things business. Since meeting at drama school in 1991, we've been lifelong friends and business partners, drawing on over two decades of experience running a successful sales and management training company together. With Reality Training at the heart of our journey, we've coached thousands, spoken at countless conferences, and travelled the world, gathering a treasure ...
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Welcome to The Reality of Contact Centres, formerly known as Contact Centre Focus. This podcast is your essential resource for industry insights and expert advice tailored specifically for advisors, agents, team leaders, managers, and directors of contact centres. Join your hosts, Bob Morrell & Jeremy Blake, the experienced sales trainers and executive coaches behind Reality Training, as they share their wealth of knowledge from training thousands of contact centre professionals across the g ...
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What’s Up, Interpreters? A Podcast from the National Association for Interpretation
National Association for Interpretation
Twice a month, the National Association for Interpretation (NAI) brings you conversations with innovators, leaders, movers, and shakers in the field of heritage interpretation.
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Welcome to "BOXING BROS" Where we give our unbiased opinion on the greatest sport ever... Boxing!!!
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Disloyal Bonding: The Hidden Costs of Strategic Deception in Business
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Send us a text What happens when small favours or special treatment for customers start to undermine an entire organisation’s integrity? In this episode of The Reality of Business, hosts Jeremy Blake and Bob Morrell explore the concept of disloyal bonding and strategic lies, inspired by their new book, Whose Side Are You On?. They uncover how seemi…
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Who do you miss more Haney or Ryan, Ennis to move up and face Madrimov or Bohachuk, Inoue stops Doheny, Ben Whittaker will headline in America, Simon Jordan and Hearn debate AJ's chin, DDD talks trash ...
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Young Professionals Section, Jessica Doleh and Lauren Hennessey
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Jessica Doleh and Lauren Hennessey, members of the leadership team for NAI's Young Professionals Section, share insights into this new community and its significance as a resource for young professionals. They discuss the unique challenges young professionals face and the exciting future plans for the section. NAI's Emily McCowan and Madison Hyatt …
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Beginner's Guide to AI: The Evolution & Impact of Artificial Intelligence for Business
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Send us a text This introduction is written by an AI bot provided by the podcast broadcaster. The description is edited slightly but it saves an hour of work every time a new episode is published. Bob Morrell and Jeremy Blake unravel the intriguing evolution of artificial intelligence, from its mythological origins to today’s cutting-edge innovatio…
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Saying the Price, Delivering the Price, Believing in Your Prices
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Send us a text Can you confidently state the price of your product without feeling like you’re dropping a bombshell? Uncover the secrets to mastering price delivery in sales, and learn why timidly muttering numbers or hiding them between features can erode your credibility. We share vivid anecdotes, such as the tale of a travel agent struggling wit…
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Was Mayweather-Gotti worth the money, Shakur signs with Matchroom, Shakurs speaks about the pressure of remaining undefeated, Tank Davis vs Rayo Valenzuela, Will Mike Tyson KO Jake Paul, Brian Norman Jr ...
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Theodore “Ted” Johnson, Community Engagement Specialist at Timucuan Ecological and Historic Preserve
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This week, we are excited to welcome Theodore 'Ted' Johnson, the Community Engagement Specialist at Timucuan Ecological and Historic Preserve and Fort Caroline National Memorial. Ted shares insights into the challenges of interpreting a site rich in both history and nature, highlighting the diverse voices that contribute their stories and the cruci…
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Devin Haney Punches a Ryan Garcia fan, Turki wants a Haney-Garcia rematch, Eddie Hearn and Frank Warren 5v5 rematch, Anthony Joshua recalls sparring Tyson Fury, Michael Hunter says he would stop Bakole ...
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Was Bohachuk robbed, Oritz Says he wants Spence or Fundora, Turki & Canelo take jabs at each other, Turki refuses to work with Tim Tszyu, TC mocks Eddie Hearn, Usyk picks AJ to beat DDD, Bakole gets hero ...
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Toby Bloom, National Program Manager for Travel, Tourism, and Interpretation, USDA Forest Service
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This week's podcast features Toby Bloom, the National Program Manager for Travel, Tourism, and Interpretation at the USDA Forest Service. Toby shares her journey into this role, the significance of interpretation within a federal agency, and her collaborative efforts with international sites. NAI’s Paul Caputo and Song Stott join the conversation.…
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Crawford beats Madrimov, Should Crawford fight Canelo, Did Rayo do enough to take the title from Cruz, Did Miller deserve the decision over Ruiz, Bakole puts Big Baby to sleep, Is Morrell a serious threat ...
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Del Boy Upsets Joyce, Is Joyce Finished, Usyk Says Fury Was His Toughest fight, Usyk Gets Standing O at the O2, Shields 2nd Rd KO, Who Is The GWOAT, Did Shakur Ask For 30 Mil, What Advantages Does DDD ...
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Katie Shea, Member of the Citizen Potawatomi Nation & NAI Board
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Katie Shea, Member of the Citizen Potawatomi Nation & NAI Board, is steadfast in her commitment to educating about the cultural and political sovereignty of Indigenous peoples. Katie’s passion for elevating voices through connection and community quickly revealed to her that promoting cultural understanding can be impactful through the art of inter…
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Networking Do’s & Don’ts: Mastering Networking Opportunities
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Send us a text Have you ever wondered what it takes to make a lasting impression at a networking event? This episode kicks off with a hilarious sketch showcasing some common networking blunders, reminding us all about the importance of making a strong first impression. We dive into practical tips on overcoming shyness, avoiding snap judgments, and …
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Jake Challenges Alex Pereira, Serrano-Taylor rematch, Is Loma a ducking Tank, Froch settles feud with AJ, Is "DDD" Do Drugs Discreetly being tested, Joyce-Chisora
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Should Crawford be worried about Jaron Ennis, Does Hearn really believe Madrimov will beat Crawford, Shakur earns the name Twitterson, Ryan Garcia's Ex says he's on Shrooms, Are Joshua's best days behind ...
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NAI Conference Preview: "Navigating Changing Tides" in St. Augustine
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Registration is open for the NAI Conference, December 3–6, St. Augustine, Florida! Join the NAI Conference Committee for this preview of NAI 2024. Amanda Thompson, Conference Chair Marthalynne Allen, Program Chair Jennifer Chapman, Community Outreach Chair Alaina Allen, Volunteer Chair Caroline Lochner, Local Arrangements/Field Trip Chair Learn mor…
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Is Shakur Stevenson boring or unfairly criticized, Loma is willing to step aside so Tank can fight Shakur, Boxing Community takes to Twitter to report O'Shaquie Foster got robbed, Has Tyson Fury lost his ...
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Should Estrada activate rematch clause, Is Inoue vs Bam a fantasy fight or inevitable, Bob Arum not happy with Teofimo's performance against Claggett, Teo Calls out Pitbull Cruz, Anthony Joshua questions ...
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Marc Stern and Bob Powell: The Importance of Interpretation Research
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Marc Stern and Bob Powell have served as the editors of NAI's Journal of Interpretation Research for more than half a decade. In this episode, they discuss the value of research within the profession, and their own work as researchers. Marc J. Stern, PhD, is aprofessor in the Department of Forest Resources and Environmental Conservationat Virginia …
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NYSAC gives Haney his 0 back but do you see him as undefeated, Was Eddie Hearn wrong from not bidding on Haney-Martin, Haney Plans to Sue Ryan Garcia after failed purse bid, Fury says the Usyk fight was ...
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Tank KO's Lil Buddy Frank, Liam Paro Upsets Subriel Matias, Eddie Hearn Homecoming Fights, David Benavidez Subpar Performance, Upsets at 140, Caleb Plant Throws Drink at Ryan, Anthony Joshua Named #1 Contender ...
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Nadina Galle, Ecological Engineer, National Geographic Explorer & Author of "The Nature of Our Cities"
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In this episode, we welcome Nadina Galle, Ecological Engineer, National Geographic Explorer & Author of "The Nature of Our Cities." Nadina shares her insights on urban ecology, discussing how environmental data and natural behaviors can bridge the gap between technology and nature, emphasizing the role interpretation can play in this process. She j…
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Will Tank KO Frank, Can Subriel Stop Paro, Telli Swift Gets TRO On Wilder, AJ To Fight DDD, Will Inoue Fight Shu Shu, Benavidez at 175, Manny Pacquiao coming back for Mario Berrios, Ryan Garcia Arrested ...
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‘Obviously, Pal': Stop the Irritators - Watch What You Say, When You’re Selling!
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Send us a text We all have irritators – things we say without realising. You may know what you’re talking about but you’re not thinking about how you come across, and as such you will pepper your discussion with verbal habits that are really annoying. ‘Obviously’ is the most common, followed by ‘basically’. How patronising when you think about it! …
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5vs5 Reactions, Zhang bangs Wilder, Should Wilder retire, Dubois stops Hrgovic, Who Should AJ fight next,Did Ball do enough to take Ford's title, Bivol gets a KO, Tyson-Paul postponed, Bill Haney takes ...
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Liz Morrell is the Strategic Planning & Historic, Cultural, and Community Resources Manager for the Parks and Recreation Department in Mecklenburg County, North Carolina. She discusses the process of restoring Latta Place and highlights the involvement of community partners. Latta Place is reimagining its operations and interpretive experiences to …
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Election Special: Why Does Public Speaking Matter? How Do You Engage & Influence Your Audience?
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Send us a Text Message. Elections are great ways to learn about the best public speaking. Rishi Sunak, Keir Starmer, and Nigel Farage, as well as a huge number of supporting cast members will be trying their best to influence us over the next few weeks and any of us can study how good they really are. We all need, sometimes to elevate our voices an…
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5v5 Edition| Catterall Gets Revenge On Josh Taylor, Bob Arum Bashes The BBBofC, Usyk's Best win, Is Devin Haney Still Undefeated?, Wilder vs Zhang, Dubois vs Hrgovic
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Usyk Dethrones Fury, Did Usyk Use An Inhaler To Beat Fury, Who Did Better Against Usyk, Tyson Fury or Anthony Joshua, Usyk-Fury Rematch, Josh Taylor-Jack Catterall Predictions, & More!
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Colby Brokvist is an adventure guide, author, and trainer of interpretive guides around the world. Colby published a book on adventure guiding, The Professional Guide's Handbook, which includes a chapter summarizing thematic interpretation principles for guides. Colby joins Song Stott and Paul Caputo to discuss adventure guiding and interpretation.…
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Senior Management Development - What Are Your Options?
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Send us a text Senior Managers have an important question to answer – what development is going to make them better at what they do? Or do they need any at all? Unlock the full potential of senior leadership with expert insights from Bob & Jeremy, executive coaches who bring to life the varied activities that are available. This episode promises an…
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Wiil Usyk Become A GOAT, Is Fury Overrated, Loma For Undisputed, Bill Haney Breaks Silence On Ryan's Positive Test
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Send us a text Gee Forever! It's the Boxing Bros!!!저자 Boxing Bros
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Send us a text This is the most underused question in sales. Unlock the secret to improving your sales with the subtle, yet impactful, 'power of choice' strategy. Join Bob Morrell and Jeremy Blake as they reveal how offering options can shift the customer's mindset from a passive observer to an active decision-maker. Ever been trapped by the 'yes o…
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Canelo Schools Munguia, R.Garcia Positive Test, Haney Avoids Rematch, Tank or Frank, & More
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Send us a text We're Back! Gee Forever!!! #canelo #saulalvarez #devinhaney #ryangarcia #gervontadavis #frankmartin #tank #arturbeterbiev #dmitrybivol저자 Boxing Bros
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The "Interpreting Environmental Justice" online conference is back for a second year! This episode of "What's Up Interpreters?" features leaders from the two NAI sections that are putting on this event: Caroline Lochner of the NAI Sustainability Section and Richard Munoz of the NAI Justice, Equity, Diversity, Accessibility, and Inclusion Section. C…
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Send us a text In this new podcast, The Reality is Sales Training, Bob Morrell & Jeremy Blake, with over 20 years of experience behind them, dissect the worldwide sales conversation. They offer you the wit and wisdom to craft compelling narratives and new sales approaches that captivate any prospective customers. In this first episode, discover the…
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Send us a text Have you ever caught yourself jumping to conclusions about someone based on their age or financial status? Our latest episode peels back the layers of ageism and bias within customer service, highlighting a conversation that will challenge your assumptions. Tune in as we dissect a fascinating call between a contact centre agent and a…
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Tipping, Service Charges, Brand Charges… What is happening with this ‘grey area’?
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Send us a text Ever been caught at the end of a meal, wallet in hand, wondering just how much to tip - or if at all? That's the exact conundrum we unpack in today's lively podcast, where we navigate the new Employment Allocation of Tips Act 2023, set to revolutionise UK's service industry. Join us as we delve into the principles of fairness and tra…
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James is a Conservation Interpreter at the Dallas Zoo and a Senior Guest Experience Associate at the Children's Aquarium Dallas. He has been working as an interpreter for over 7 years, yet his connection with interpretation extends far beyond that, spurred by his deep appreciation for communication and human bonds. His travels commenced in late 202…
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Empowering Your Teams – Free Up Time & Focus on Valuable Work
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Send us a text Are you constantly the go-to problem solver in your contact centre? It's time to break free from the chains of reactive problem-solving, and our latest episode is your key to unlocking a more proactive team. We delve into the persistent cycle of team leaders being side-tracked by their team's issues, a pattern that not only disrupts …
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Send us a text How do you get through to a company's decision-maker? You’re not alone, this episode is a must-listen for anyone in the B2B space. We kick things off with a hilarious skit that hits close to home, capturing the all-too-familiar frustration of reaching out to remote-based workers. Then, we break down the hard truths of the increasingl…
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Heather Pressman and Danielle Schulz discuss their book Art of Access with NAI's Paul Caputo and Heather Manier this week. Heather Pressman has worked in museum education, development, and communications. She is a founding member of the organizing committee for the Art of Access Alliance in Denver, a consortium working to make Denver’s arts and cul…
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This week on the podcast, we're celebrating baseball season! Guest Jef Lambdin created the mascot Wool E. Bull for the iconic minor league baseball team the Durham Bulls, made famous in the movie Bull Durham. On this episode, Jef joins hosts Song Stott and Paul Caputo to discuss the challenges and opportunities he faced communicating with audiences…
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Send us a text How often do you have to ask a manager for permission to use an offer? In your call centre how often does it happen? Well, strap in because we're dissecting that dance of discounts and it's quite the cha-cha of consumer psychology and strategic pricing! In this podcast we role play how these sound to customers – and work out what the…
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Selling More: Is It Down to Behavioural Science or Just BS?
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Send us a text What makes a sales strategy irresistible? This episode promises to change your approach to sales and sales training through the lens of behavioural science. We kick things off by discussing how societal trends, can signal shifts in consumer behaviour — a key factor in shaping effective sales tactics. We sight insights from behavioura…
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Lawana Holland-Moore, African American Cultural Heritage Action Fund
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Lawana Holland-Moore is the Director of Fellowships and Interpretive Strategies at the African American Cultural Heritage Action Fund, National Trust for Historic Preservation. In this week's episode, she discusses the importance of the sites AACHF funds, big or small, and how they preserve stories throughout history. She is joined by NAI's Heather…
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Send us a text Do you understand the frustration a customer feels when you say “I need to put you on hold and check with my manager"? This episode promises to unravel why this all-too-common practice is holding back the potential of call centres everywhere. We confront the lack of agent empowerment head-on, striving to identify the bottlenecks that…
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Customer Service in the UK – In 2024 How Are We Really Being Served?
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Send us a text In our latest episode, we examine new research into the level of customer satisfaction in the UK, where the landscape has shifted dramatically in recent years. We start by discussing the reasons behind the decline in customer’s experiences, from the pandemic's shake-up of our shopping habits, to Brexit and the economic and political …
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Liz Moore is the founder of Planning School, which provides education and training in contemporary strategic planning and change leadership, including courses designed for interpretive programs. She joins NAI's Paul Caputo and Song Stott on this episode.저자 National Association for Interpretation
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