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스폰서 후원
In this episode of Talk Retail to Me, we dive into a transformation at one of America's largest family-owned luxury retailers. What started as a straightforward client project to clarify roles became a journey of rebuilding trust, transforming leadership behaviors, and healing a deeply fractured organization. Join Parker Avery CEO Robert Kaufman, Principal Kathi Toll, and host Tricia Gustin as the team unpacks how authentic leadership, structured processes, and a willingness to admit mistakes turn an organizational crisis into a story of redemption.
Key TakeawaysA family-owned luxury retailer initially engaged The Parker Avery Group to help with what seemed to be a straightforward process improvement project in their product development area. However, within hours of arriving, the consultants discovered much deeper organizational issues:
The project highlighted the importance of clear communication, proper organizational change management, and authentic leadership during organizational changes.
Learn more about Parker Avery's consulting services: https://parkeravery.com/retail-consulting/
Read the case study: https://parkeravery.com/industry-experience/better-merchandising-processes-and-new-roles-drive-fine-jewelers-future/
Meet Robert Kaufman: https://parkeravery.com/robert-kaufman/
Meet Kathi Toll: https://parkeravery.com/kathi-toll/
Meet Tricia Gustin: https://parkeravery.com/tricia-gustin/
Listen to more Talk Retail To Me podcast episodes: https://parkeravery.com/retail-podcast/
57 에피소드
In this episode of Talk Retail to Me, we dive into a transformation at one of America's largest family-owned luxury retailers. What started as a straightforward client project to clarify roles became a journey of rebuilding trust, transforming leadership behaviors, and healing a deeply fractured organization. Join Parker Avery CEO Robert Kaufman, Principal Kathi Toll, and host Tricia Gustin as the team unpacks how authentic leadership, structured processes, and a willingness to admit mistakes turn an organizational crisis into a story of redemption.
Key TakeawaysA family-owned luxury retailer initially engaged The Parker Avery Group to help with what seemed to be a straightforward process improvement project in their product development area. However, within hours of arriving, the consultants discovered much deeper organizational issues:
The project highlighted the importance of clear communication, proper organizational change management, and authentic leadership during organizational changes.
Learn more about Parker Avery's consulting services: https://parkeravery.com/retail-consulting/
Read the case study: https://parkeravery.com/industry-experience/better-merchandising-processes-and-new-roles-drive-fine-jewelers-future/
Meet Robert Kaufman: https://parkeravery.com/robert-kaufman/
Meet Kathi Toll: https://parkeravery.com/kathi-toll/
Meet Tricia Gustin: https://parkeravery.com/tricia-gustin/
Listen to more Talk Retail To Me podcast episodes: https://parkeravery.com/retail-podcast/
57 에피소드
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