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In Focus Ep26: Online Luxury Retail CX
Manage episode 450158604 series 3034969
In Focus | Online Luxury Retail CX. On the latest episode of our In Focus series, recorded live at Fortnum & Mason’s flagship store in London and presented by Narvar – we sit down in conversation with Briony Yeates, Senior CX Manager at Seasalt Cornwall, Matthew Henton, Head of E-commerce at Moss, Kelly Corr, Enterprise Customer Success Manager at Narvar, and retail expert, Sarah Curran to explore the strategies and best practices to optimise the post-purchase experience, maximise customer lifetime value, and keep customers coming back.
These industry leaders will share real-world examples and actionable advice on how to get the most value out of every customer relationship.
Presented by Narvar
100 에피소드
Manage episode 450158604 series 3034969
In Focus | Online Luxury Retail CX. On the latest episode of our In Focus series, recorded live at Fortnum & Mason’s flagship store in London and presented by Narvar – we sit down in conversation with Briony Yeates, Senior CX Manager at Seasalt Cornwall, Matthew Henton, Head of E-commerce at Moss, Kelly Corr, Enterprise Customer Success Manager at Narvar, and retail expert, Sarah Curran to explore the strategies and best practices to optimise the post-purchase experience, maximise customer lifetime value, and keep customers coming back.
These industry leaders will share real-world examples and actionable advice on how to get the most value out of every customer relationship.
Presented by Narvar
100 에피소드
모든 에피소드
×![The Retail Exchange podcast podcast artwork](/static/images/64pixel.png)
![The Retail Exchange podcast podcast artwork](/static/images/64pixel.png)
1 The Interview: Printemps Chief Executive, Jean-Marc Bellaiche 33:34
![The Retail Exchange podcast podcast artwork](/static/images/64pixel.png)
1 The Interview: Shein Global Head of Strategy, Peter Pernot-Day 17:54
![The Retail Exchange podcast podcast artwork](/static/images/64pixel.png)
![The Retail Exchange podcast podcast artwork](/static/images/64pixel.png)
1 The Interview: HAVI Director of Product Innovation, Chris Lipari 25:44
![The Retail Exchange podcast podcast artwork](/static/images/64pixel.png)
![The Retail Exchange podcast podcast artwork](/static/images/64pixel.png)
1 The Interview: Brompton Bicycles Head of Marketing NA, Dawn Fichot 26:43
![The Retail Exchange podcast podcast artwork](/static/images/64pixel.png)
1 The Interview: Kmart Australia Managing Director, Ian Bailey 29:45
![The Retail Exchange podcast podcast artwork](/static/images/64pixel.png)
1 The Interview: Camper Global Retail Director, Isabelle Aberman 29:37
![The Retail Exchange podcast podcast artwork](/static/images/64pixel.png)
1 The Interview: Sprinter Creative Director, Eduardo Recio 24:17
![The Retail Exchange podcast podcast artwork](/static/images/64pixel.png)
![The Retail Exchange podcast podcast artwork](/static/images/64pixel.png)
![The Retail Exchange podcast podcast artwork](/static/images/64pixel.png)
1 The Interview: The Estée Lauder Companies Inc. VP Innovation & Technology, Ophelia Ceradini 30:12
![The Retail Exchange podcast podcast artwork](/static/images/64pixel.png)
![The Retail Exchange podcast podcast artwork](/static/images/64pixel.png)
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