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The one with the customer service Grandma Golden Rule - Emily Stubbs #OpenToWork E156
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Rick Denton에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Rick Denton 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
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🎤🎞️Let’s accelerate another #OpenToWork CX Job Seeker Emily Stubbs in “The one with the customer service Grandma Golden Rule” in CX Passport Episode 156🎧
CHAPTERS
0:00 Introduction
3:10 Why is CX important to Emily?
5:03 Balancing Efficiency and Building Connections
6:25 Creating Positive Experiences for Customers
8:32 Customer Experience Impact on Business Results
9:53 Delivering Personalized Experiences
11:47 Avoiding Unintended Brand Promises
14:34 1st Class Lounge
19:55 Analyze Data - Improve CX
23:21 How will Emily help companies with customer experience
27:22 Contact info and closing
If you like CX Passport, I have 3 quick requests:
✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport
✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com
✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services
I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
LinkedIn: https://www.linkedin.com/in/emily-stubbs-90781b2b/
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