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How Boubyan Bank is using advocacy to build better products and keep their customers loyal with Shorouk Ali
Manage episode 399699054 series 3482794
In this episode we spoke with Shorouk Ali, Assistant Customer Experience Manager at Boubyan Bank.
Shorouk discussed how tracking advocacy has helped her team build successful customer led initiatives which in turn are keeping customers loyal to the bank.
During our chat, Shorouk also shared how the CEO and other senior leaders have immersed themselves in direct customer feedback, which is helping to drive their long term growth strategy.
Hosted by Ausha. See ausha.co/privacy-policy for more information.
61 에피소드
Manage episode 399699054 series 3482794
In this episode we spoke with Shorouk Ali, Assistant Customer Experience Manager at Boubyan Bank.
Shorouk discussed how tracking advocacy has helped her team build successful customer led initiatives which in turn are keeping customers loyal to the bank.
During our chat, Shorouk also shared how the CEO and other senior leaders have immersed themselves in direct customer feedback, which is helping to drive their long term growth strategy.
Hosted by Ausha. See ausha.co/privacy-policy for more information.
61 에피소드
모든 에피소드
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1 How Boubyan Bank is using advocacy to build better products and keep their customers loyal with Shorouk Ali 20:21
1 The secret psychology behind great customer experience you need to know about with Nathalie Nahai 22:54
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1 How New Balance and PVH are utilising their customer service teams to create more superfans with Ingrid van Ruiswijk 20:04
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1 Understanding the key motivators behind what turns customers into loyal advocates with Jim Tincher 28:15
1 Understanding the psychology behind brand love and customer advocacy with Dr Aaron Ahuvia 32:49
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1 This time, it’s personal! Mastering the 3 levels of personalization to attract and retain more customers with Saari Gardner 22:06
1 Harnessing the power of customer advocacy in the luxury and retail space with Suriya Liensavanh 26:21
1 How BILT constructed its business around making their customers' lives better with Nate Henderson 24:49
1 Designing a world class customer-centric culture that wins more loyal advocates with Annette Franz 23:06
1 Dispelling the 3 myths of customer experience holding your business back with John Sills 36:30
1 The amazing story of how Pink Zebra are revolutionising the removal industry through customer love with Ron Holt 29:53
1 The Experience Economy: 5 steps to building a base of loyal superfans with Brittany Hodak 25:06
1 How to make great customer experience part of the fabric of your organisation with Gem Passant 30:19
1 Driven to delight: How to build more meaningful, profitable customer relationships with Joseph Michelli 18:08
1 Transforming your customer economics by thinking advocacy first with Andy Cockburn and Tim Boughton 24:27
1 Closing the loyalty gap in your business with Shep Hyken 25:19
1 The science behind building a base of superfans with Dr Paul Zak 23:22
1 From Impressed to Obsessed: How to create exceptional experiences that keep your customers coming back with Jon Picoult 27:53
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