))
Types Of Employee Complaints And How To Handle Them
Manage episode 397476761 series 3454149
Ngozi Weller & Obehi Alofoje, Ngozi Weller, and Obehi Alofoje에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Ngozi Weller & Obehi Alofoje, Ngozi Weller, and Obehi Alofoje 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Employee complaints can reveal a lot about the people in your team and the values they hold.
Complaints are unavoidable, and people want to be heard. As HR, you have to ensure you create an environment where people feel safe enough to make complaints. However, it also means having the right managers in place who can implement practical solutions to help employees address their concerns. It’s also necessary to address complaints quickly and correctly to promote job satisfaction and better productivity.
Remember, complaints are an opportunity for growth and positive change. In this episode, we'll show you how to handle them.
Here are the highlights:
(05:46) Encourage open communication channels.
(16:33) As HR, you also need to determine, 'What does a good manager in my organisation look like?'
(19:00) Being a nice person is not a skill set; that's a personality!
(21:43) You should only succeed when your employees do.
(27:09) What are the things that your manager ought to be doing to ensure that you're reducing any toxicity that is building?
(29:39) By understanding the different types of complaints and how those can be appropriately handled, then you can build trust!
Links: Aurora Executive Roundtable https://forms.office.com/e/32UN0mQAeY
Take the Aurora 360 Quiz: How Effective Is Your Company's Wellbeing Strategy?
Connect with us here:
Website: aurorawellnessgroup.co.uk
LinkedIn: Ngozi
LinkedIn: Obehi
Book a Call here
116 에피소드
공유
