TXI's CEO on Evolving as a Leader and Building a More Resilient Business

Hindsight

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About the Guest

Mark Rickmeier is CEO of Table XI (now TXI), a digital consultancy that gives organizations a pragmatic, human-centered approach to strategy, design, and solution delivery.

If you’re looking for a partner to close the gap between your digital ambitions and reality, learn more about TXI at https://txidigital.com/

Topics by Timestamp

In this episode, Mark shares how TXI overcame a serious customer concentration issue, a formula for sales that works for professional services companies like TXI, and a wealth of leadership lessons.

3:10 An explanation of pragmatic, human-centered design

5:18 Becoming CEO and both rising to the role and tailoring it to his strengths

11:10 Designing TXI’s sales function

18:41 Elevating from operational lead to visionary CEO

23:55 Key success factors for TXI going forward

Managing Stress

Redesigning a compelling culture that is both inclusive and distributed first

aSynchronous communication

Making remote work practices more efficient

26:13 Redesigning for a distributed-first employee model

32:40 Overcoming Customer Concentration Risk of Existential Proportions

38:52 Ops. Conf. (aka Operations Conference) creates next level “coopetition” between software design firms, and provides a solution to TXI’s knowledge, people, and even client acquisition gaps. Its success evolves into new company, Walk Shop.

46:31 Mark shares his hindsight

Become comfortable with being uncomfortable, sooner

Delegate and elevate sooner

The importance Vision, not just operational guidance