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Chris Boggs (Cremation Society of Maryland): How this funeral home does 5,000 calls a year | #32
Manage episode 374377658 series 3363706
Tyler Yamasaki and Will de Michaelis에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Tyler Yamasaki and Will de Michaelis 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
In this episode, we bring on Chris Boggs. Chris Boggs is the Chief Operating Officer of the Cremation Society of Maryland, McNabb Funeral Home, Metro Crematory, and Myers-Durboraw Funeral Home.
Cremation Society of Maryland alone does 5,000 calls per year. Chris shares the insights in such a running a high volume and efficient deathcare operation.
Timestamps
(00:00) Intro
(00:53) Welcome to Direct Cremation Podcast
(03:35) The beginning of Chris' professional career
(09:33) How is the cremation society of Maryland team structured?
(12:49) The business model
(14:32) The phone answering system
(20:02) “We only have one shot”
(22:13) Will: Compete! All we do is competing
(23:43) How to maintain and drive case volume
(25:53) Do they do any paid ads?
(31:03) "It's not a job, it's a lifestyle"
(33:01) "Burnout is a real thing"
(34:38) A "weird flex" story
(36:49) Change is inevitable
(40:20) What's next for the Cremation Society of Maryland?
(42:30) What Chris thinks deathcare looks like in 10 years?
(43:58) Chris' magic bullet
For Innovative Funeral Directors Blazing a Trail. Find us at https://directcremation.com
Listen on Spotify or Apple Podcasts
Want to start a cremation brand yourself? Learn how the some of the biggest cremation brands do it at https://www.partingpro.com
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