Resolve Conflicts at Work Like a Pro, by Jonathan H. Westover PhD

The HCL Review Podcast

Abstract: This article explores proven techniques and best practices for resolving conflicts in the workplace, drawing on scholarly research and practical industry examples. It examines the dynamics of workplace conflict, highlighting common sources of disagreement, and outlines the five conflict-handling modes identified in the integrative model of conflict management. The research emphasizes the importance of cultivating an organizational culture that supports constructive conflict resolution, including developing emotional intelligence among employees and providing targeted training. It also explores leveraging technology and data-driven insights to enhance conflict resolution capabilities. Through real-world examples, the brief showcases best practices such as encouraging open communication, promoting active listening and empathy, facilitating collaborative problem-solving, and using data-driven insights to address conflicts proactively. By adopting a proactive, emotionally intelligent, and data-driven approach to conflict resolution, organizations can create a more collaborative, innovative, and fulfilling work environment.