The Daily Standup podcast

12:18

Episode 258: Majd Maksad is working on something big. ⏱️ Timestamps: 00:00:00 - Intro 00:01:35 - Rethinking customer communication 00:03:02 - Say goodbye to repeating yourself 00:04:43 - You're not Steve: The pain of support calls 00:05:09 - Envisioning autonomous customer success 00:07:03 - The high cost of ignoring AI 00:07:47 - Real-world AI use case: Bug-fixing bots 00:08:39 - Revenue generation over cost cutting 00:10:42 - Wrapping up and what's next in AI CS 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Majd Maksad: Majd's LinkedIn: https://www.linkedin.com/in/majdmaksad/…

1
FROM WFU: When burnout strikes 28:35

14 hours ago28:35

28:35

Have you ever forgotten to care about yourself, and how you feel, and how your job MAKES you feel? ...no? Well, then you haven't quite fucked up like we have. In this episode, we break down the topic everyone's talking about...burnout: 00:00:00 - Leadership is the problem 00:02:02 - Fresh perspectives at a new job 00:04:28 - Recognizing hidden burnout 00:05:40 - Global pressure and job insecurity 00:08:19 - Health insurance and overachievement 00:11:20 - Speed versus substance 00:15:28 - Losing your voice at work 00:17:19 - Leadership double standards 00:19:39 - Keep your options open 00:24:12 - Take responsibility for your happiness 00:26:52 - You’re making someone else rich And hey, we want to hear from you! What topics do you want us to tackle next? Reach out and let us know. Remember, we’re here to share how We Fucked Up So You Don’t Have To. Reach out to Melanie: https://www.linkedin.com/in/melanie-faye/ Reach out to Stino: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/…

1
Confusion begets procrastination | Brian Hansen 13:09

1 day ago13:09

13:09

Episode 257: Brian Hansen is here to help motivate founders AND customers. ⏱️ Timestamps: 00:00:00 - Intro 00:02:25 - Merging humanity with business strategy 00:03:13 - Why founders procrastinate post-sale 00:04:16 - From anxiety to action: Rob’s framework 00:06:11 - Communication: the key to retention 00:07:06 - Courage and growth in the unknown 00:09:10 - Logic versus fear: managing founder anxiety 00:10:23 - Founders don’t know what they don’t know 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Brian Hansen: Brian's LinkedIn: https://www.linkedin.com/in/bhansenconsulting…

1
Ambition | Ep. 256 10:23

4 days ago10:23

10:23

Episode 256: JP & Dillon uncover what ambition means in the modern career. ⏱️ Timestamps: 00:00:00 - Intro 00:01:20 - Finding value in purposeful work 00:02:58 - Is ambition always a requirement? 00:04:32 - The hidden face of age bias 00:05:38 - Women, families, and ambition gaps 00:07:06 - When promotion isn't the prize 00:08:19 - The cost of hustle culture 00:09:32 - Final thoughts and future debates 00:09:38 - Credits and contact info 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/…

1
A lifecycle by any other name | Lindsey Hulet 13:06

5 days ago13:06

13:06

Episode 255: Lindsey Hulet, a VP of Operations *and* People, sees the internal workings of a tech company from a unique perspective. ⏱️ Timestamps: 00:00:00 - Intro 00:02:23 - People success mirrors customer success 00:03:21 - Employee lifecycle as the new customer journey 00:05:07 - Analogies between CS and people ops 00:06:42 - The Builder Prime team size and impact 00:07:14 - Creating a benefits backlog 00:08:36 - The power of human-centric employee growth 00:10:49 - When startups should invest in people ops 00:11:24 - Final thoughts and future conversations 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Lindsey Hulet: Lindsey's LinkedIn: https://www.linkedin.com/in/lindseyhulet/…

1
Fog of war | Justin Neal 13:09

6 days ago13:09

13:09

Episode 254: Justin Neal is navigating the rapidly evolving customer success practice. ⏱️ Timestamps: 00:00:00 - Intro 00:02:34 - The arms race in CS begins 00:04:01 - Goodbye fluff, hello metrics 00:06:07 - Why customer success is shifting 00:08:04 - The enterprise mismatch dilemma 00:09:28 - Redefining ops: More than just tools 00:10:43 - Breaking down the ops framework 00:11:27 - Perception vs. pricing in CS hiring 00:12:18 - Final thoughts and future outlook 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Justin Neal: Justin's LinkedIn: https://www.linkedin.com/in/justintneal/…

1
The trust experience | Megan Burns 12:21

7 days ago12:21

12:21

Episode 253: Megan Burns knows it all begins with trust. ⏱️ Timestamps: 00:00:00 - Intro 00:01:47 - Trust takes center stage in B2B CX 00:03:02 - Beyond personal bonds: Organizational trust 00:04:02 - Trust issues with traditional CX metrics 00:04:51 - The silent driver across the customer journey 00:06:09 - The four pillars of customer trust 00:07:08 - The Ben Franklin effect in CX relationships 00:08:02 - Horizontal vs. vertical consistency challenges 00:09:35 - Why consistency scales better than wow moments 00:10:29 - Is trust the ultimate business currency? 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Megan Burns: Megan's LinkedIn: https://www.linkedin.com/in/meganburns/…

1
Test & optimize | Scott Shou 13:00

8 days ago13:00

13:00

Episode 252: Scott Shou workshops a challenge: teaching a customer dog new tricks. ⏱️ Timestamps: 00:00:00 - Intro 00:01:18 - Scott’s journey into algorithmic marketing 00:02:02 - Marketers evolving into business builders 00:03:42 - Breaking bad testing habits 00:05:10 - Better testing through communication 00:06:31 - The auto insurance test case 00:08:36 - Measuring rigor over randomness 00:09:14 - How beer started a business bond 00:10:48 - Building better processes through data 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Scott Shou: Scott's LinkedIn: https://www.linkedin.com/in/scottshou/…

1
Pessimism & politics | Ep. 251 11:48

11 days ago11:48

11:48

Episode 251: What has become of the social contract around employment? ⏱️ Timestamps: 00:00:00 - Intro 00:02:01 - Caught on tape: Private meeting fallout 00:03:38 - When performance isn’t enough 00:04:44 - The myth of avoiding politics 00:05:59 - Be a force multiplier, not a divider 00:06:59 - From messed with to messed up 00:08:29 - Promotions as silent punishment 00:09:07 - Feedback and the broken social contract 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/…

1
Productize yourself | Luke Bartram & James Lawson 25:30

12 days ago25:30

25:30

Episode 250: Luke Bartram and James Lawson share their best job search advice. ⏱️ Timestamps: 00:00:00 - Intro 00:02:39 - What’s on Luke’s CS recruitment mind 00:03:38 - Positioning yourself in a crowded market 00:06:01 - The value of domain expertise 00:09:20 - Productizing your CS experience 00:11:40 - Unpacking market shifts in hiring 00:13:15 - Discovering and selling your value 00:17:17 - Aligning pain points across the board 00:21:07 - Be yourself 00:23:23 - Transparency makes better hiring possible 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with the guests: James's LinkedIn: https://www.linkedin.com/in/jlaw-ceoadvisory/ Luke's LinkedIn: https://www.linkedin.com/in/lukebartram/…

1
CS Xs and Os | Adil Dittmer 14:39

13 days ago14:39

14:39

Episode 249: Adil Dittmer brings a classic sports analogy to the show. ⏱️ Timestamps: 00:00:00 - Intro 00:01:49 - Defending data without the D 00:02:21 - A mission to democratize data science 00:02:55 - Why CS can't define its own value 00:04:24 - Playing defense: What it means in CS 00:06:47 - Defense often beats offense in CS 00:07:18 - The missing metrics in CS strategies 00:09:21 - Start quantifying your CS plays 00:11:34 - Is CS the misunderstood teen of tech? 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Adil Dittmer: Adil's LinkedIn: https://www.linkedin.com/in/adildittmer/…

1
Selling success | Kristina Klakegg 13:19

14 days ago13:19

13:19

Episode 248: Kristina Muñoz Ledo Klakegg shares her journey while building a monetized customer success offering. ⏱️ Timestamps: 00:00:00 - Intro 00:01:36 - Shifting from email to SMS marketing 00:03:10 - Strategic service as a revenue stream 00:03:39 - CS stepping into the revenue spotlight 00:05:33 - Pushing vs. pulling in customer success 00:06:58 - Entrepreneurial CS in action 00:08:12 - From free to paid: drawing the line 00:09:04 - Will customers pay for this? 00:10:02 - Pricing CS: a value-driven debate 00:11:05 - Discounted pilots and proving value 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Kristina Klakegg: Kristina 's LinkedIn: https://www.linkedin.com/in/kristina-mu%C3%B1oz-ledo-klakegg-9393156a/…

1
Personalized engagement | Nehal Gupta 14:34

15 days ago14:34

14:34

Episode 247: Nehal Gupta envisions the future of customer marketing. ⏱️ Timestamps: 00:00:00 - AI sold me this hat 00:00:47 - Meet the Daily Standup crew 00:01:18 - From engineering to customer marketing 00:02:10 - AI's transformation of marketing 00:05:14 - The myth of the AI takeover 00:06:29 - Striking the human-AI balance 00:08:31 - Margin, sentiment, and smart tech tools 00:09:02 - Case studies at the speed of AI 00:11:23 - Hats off to hyper personalization 00:12:25 - Rise of the door-to-door 2.0 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Nehal Gupta: Nehal's LinkedIn: https://www.linkedin.com/in/nehal-gupta-mba/…

1
Back to the startup grind | Jon Johnson 46:23

18 days ago46:23

46:23

Episode 246: Jon Johnson is a few weeks into a new gig, and he's got thoughts. ⏱️ Timestamps: 00:00:00 - Intro 00:04:41 - Early-stage startup: fresh baby diaper skin 00:06:13 - Solving fires through structure 00:11:13 - Building smart protections at speed 00:14:04 - Redefining real customer success 00:20:31 - The startup oath: repeatable revenue 00:23:21 - Can young CSMs think this strategically? 00:27:21 - Growth starts with curiosity 00:29:55 - From layoff to laptop in 30 days 00:40:05 - Networks fade, communities stick 00:44:26 - OF 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Jon Johnson: Jon's LinkedIn: https://www.linkedin.com/in/jonwilliamjohnson/…

1
What CS can learn from marketing | Irwin Hipsman 14:38

19 days ago14:38