Does your AI-based interface talk to customers the way a real person would or is it tech for tech’s sake? We are here at Forrester CX in Nashville, TN and hearing all about the latest insights and ideas for brands to create better experiences for their customers. Agility is less about bolting on new features just because the tech is available and more about making tomorrow’s experiences feel intuitive and natural to the end customer using them. Today we’re diving into designing for the future of experiences with AJ Joplin, Senior Analyst at Forrester. About AJ Joplin AJ is the lead analyst for Forrester’s research on experience design (XD), design organizations, and design leadership. Helping XD and customer experience (CX) leaders develop and deliver on research-based strategy is AJ’s professional passion. She has observed that the most effective organizations combine clear purpose with the right people and leverage systems to clarify decision-making, prioritization, and workflows. AJ also has years of workshop facilitation experience in human-centered design and design thinking. Using her professional coaching skills, AJ bring clients through ambiguity and into alignment on what matters and what’s next. Resources Forrester: https://www.forrester.com https://www.forrester.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 " Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
MPHNT is a comedy podcast about movies, marriage and cinematic revenge. Carly and Rich are a married couple with very different tastes when it comes to movies. Each week, they take turns to subject each other to films they love that they are fairly sure the other will hate. Join them every Wednesday as they each seek to find out the answer to the age old question, DOES MY PARTNER HAVE ANY TASTE?? Chat to us on Instagram @mypartnerhasnotaste Rate and subscribe to save our marriage x
MPHNT is a comedy podcast about movies, marriage and cinematic revenge. Carly and Rich are a married couple with very different tastes when it comes to movies. Each week, they take turns to subject each other to films they love that they are fairly sure the other will hate. Join them every Wednesday as they each seek to find out the answer to the age old question, DOES MY PARTNER HAVE ANY TASTE?? Chat to us on Instagram @mypartnerhasnotaste Rate and subscribe to save our marriage x
Grab your whips, tilt your fedoras and strap into your mine cart, because in this episode Rich finally gets Carly to watch one of his favourite childhood movies, 1984’s deeply problematic Indiana Jones & The Temple of Doom . Will Carly be able to look past the overt racism and rampant misogyny to see the masterpiece buried underneath? Or will she simply think her husband is a racist, misogynist pig for liking it? Find out in the thirteenth monkey-brained episode of MPHNT! Hold onto your potatoes!…
For the first time on the podcast, Carly and Rich watch a film that neither of them picked! In this week’s episode, they review a film suggested by a listener: 2022’s Bullet Train. Will they love it, or will they be united in seething hatred? Find out in this very special episode of MPHNT/My Partner Has A Great Vagina. If you'd like Carly and Rich to let you know if you have any taste, suggest a film for them to watch on Instagram @mypartnerhasnotaste…
Determined to get revenge on Rich for making her watch Mulholland Drive , Carly retaliates with a strategic strike from the heart of her teenage DVD collection: Clueless . Will Rich survive the pastel outfits, gigantic mobile phones, and Paul Rudd’s ageless face? Will Carly finally convert him to the Church of Cher Horowitz? Find out in the eleventh incestuous episode of MPHNT! It’s the bomb!…
This week, Carly is forced to navigate the baffling dreamscape of David Lynch’s Mulholland Drive , courtesy of Rich and his love of “vibes over clarity.” Will Carly embrace the mystery, or just demand a plot that makes sense? Will Rich finally admit he doesn’t fully understand it? Find out in the tenth identity-crisis-inducing episode of MPHNT!…
Carly wants to watch Avatar … which means Rich has to watch Avatar . Will he finally reassess it and see the masterpiece Carly insists it is? Or will he double-down on his opinion that it’s a load of namby-pamby hogwash about smelly blue hippies dancing around a tree? Find out in the ninth unobtainable episode of MPHNT!…
Say whaaaat?? That’s right, it’s a bonus episode! In this surprise mini-ep, Carly discovers cinema tickets are tax-deductible and promptly drags Rich to see Final Destination 6 (yes, they made another one). Join them for a spoiler-filled horror movie review full of franchise nostalgia, absurd death scenes, and marital bickering. Is the Final Destination series still delivering the goods? Is Death running out of ideas? And why is this franchise so obsessed with ceiling fans? Perfect for horror fans, franchise diehards, and anyone who’s ever side-eyed a suspicious plumbing fixture.…
In this week’s episode, Rich gets Carly to watch 2024 female-led body-horror, The Substance . Will Carly finally concede that women are just as bloodthirsty as men? Will Rich’s beady little eyes be opened to the female experience? Find out in the eighth prawn-slurping episode of MPHNT! Directed by Coralie Fargeat Starring Demi Moore, Margaret Qualley & Dennis Quaid Horror/Drama | 2024 | Mubi #filmdebate #horror #comedypodcast #coupleswhowatch…
Sick of Rich’s violent gorefests, Carly decides it’s time for something truly wholesome… heartwarming musical classic, The Sound of Music ! Will Rich be able to get past his aversion to musicals? Will Carly’s relentless lusting over Captain Von Trapp finally destroy their marriage? Find out in the seventh all-singing, all-dancing episode of MPHNT!…
To help Carly get over her aversion to gore, Rich makes her sit down and watch ‘80s splatter classic ‘Hellraiser’! Will she gain a newfound appreciation for blood and guts, or will she regret marrying such a sicko? Find out in the sixth kinky episode of MPHNT!
What better way for Carly to get Rich to open up about his Catholic upbringing than by subjecting him to a badly-written thriller about the quest for Mary Magdalene's bones?? Will Rich finally make peace with his past, or will he end up flogging himself with a whip while reciting The Lord’s Prayer? Find out in the fifth penitent episode of MPHNT!…
After four years together, Rich finally gets Carly to sit down and watch 1987 sci-fi classic ‘Robocop’. Will she become an obsessive fangirl, or will she think it’s a pile of macho crap made for basement-dwelling virgins? Find out in the fourth law-abiding episode of MPHNT!
It’s the middle of April… What better time to sit down and watch the festive classic ‘The Holiday’? Will Rich’s icy heart melt, or will he think Carly is a pathetic sap for loving it? Find out in the third mushy episode of MPHNT!
Poor Carly. She just wanted a quiet evening at home, but instead was forced to watch a 2-hour long, black & white nightmare about two smelly men going insane on a windswept rock. Will she regret her marriage, or will her eyes be opened to the possibilities of arthouse cinema? Find out in the second impenetrable episode of MPHNT! Please rate, comment and subscribe to save our marriage…
Carly finally gets Rich to sit down and watch the 2004 Wayans Brothers’ classic(?) ‘White Chicks’. Will Rich think she’s a dumb-dumb, or will he be born again as a Wayans convert? Find out in the first flatulent episode of MPHNT! Please rate, comment and subscribe to save our marriage
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