Does your AI-based interface talk to customers the way a real person would or is it tech for tech’s sake? We are here at Forrester CX in Nashville, TN and hearing all about the latest insights and ideas for brands to create better experiences for their customers. Agility is less about bolting on new features just because the tech is available and more about making tomorrow’s experiences feel intuitive and natural to the end customer using them. Today we’re diving into designing for the future of experiences with AJ Joplin, Senior Analyst at Forrester. About AJ Joplin AJ is the lead analyst for Forrester’s research on experience design (XD), design organizations, and design leadership. Helping XD and customer experience (CX) leaders develop and deliver on research-based strategy is AJ’s professional passion. She has observed that the most effective organizations combine clear purpose with the right people and leverage systems to clarify decision-making, prioritization, and workflows. AJ also has years of workshop facilitation experience in human-centered design and design thinking. Using her professional coaching skills, AJ bring clients through ambiguity and into alignment on what matters and what’s next. Resources Forrester: https://www.forrester.com https://www.forrester.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 " Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Welcome to Annenberg Conversations, a new podcast series where host Sarah Banet-Weiser, Dean of Annenberg School of Communication at the University of Pennsylvania examines the vital and pressing issues in the field of communication studies with leading Annenberg scholars. In each episode, we will delve into the latest research, trends, and debates shaping the world of communication. From polarization in presidential elections to how popular feminism in TikTok is changing how we understand feminism, from communicating effectively around a range of health-related issues, to understanding climate change, our conversations hope to provide a deeper understanding of the forces that influence how we connect and communicate.
Welcome to Annenberg Conversations, a new podcast series where host Sarah Banet-Weiser, Dean of Annenberg School of Communication at the University of Pennsylvania examines the vital and pressing issues in the field of communication studies with leading Annenberg scholars. In each episode, we will delve into the latest research, trends, and debates shaping the world of communication. From polarization in presidential elections to how popular feminism in TikTok is changing how we understand feminism, from communicating effectively around a range of health-related issues, to understanding climate change, our conversations hope to provide a deeper understanding of the forces that influence how we connect and communicate.
Dean Sarah Banet-Weiser talks to Annenberg Professors Desmond Upton Patton and Julia Ticona about centering joy and care within institutions, building communities of compassion and trust, creating a joy plan, and how researchers, social workers, and even social media users should think about these terms.…
🎤 MONDAY, MARCH 17 🎤 Listen as Dean Sarah Banet-Weiser talks to Annenberg Professors Desmond Upton Patton and Julia Ticona in the latest episode of Annenberg Conversations. They discuss centering joy and care within institutions, building communities of compassion and trust, creating a joy plan, and how researchers, social workers, and even social media users should think about these terms.…
In the inaugural episode, Dean Banet-Weiser speaks to Sarah J Jackson, and Yphtach Lelkes, associate professors at Anneneberg School for Communication about how affective polarization, uncommitted movement, and race and gender are shaping the 2024 presidential elections in the United States.
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