Executive Access podcast

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Jamie Tozzi에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Jamie Tozzi 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

The Agile Brand with Greg Kihlström®

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#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42

9일 전22:42

나중에 재생

리스트

22:42

We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

Executive Access

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Insider Leadership Lessons and Encouragement for Motivated Professionals Former Microsoft executive and current leadership coach, Jamie Tozzi, is offering Executive Access to her insights and the wisdom of other successful executive guests designed to accelerate and encourage motivated professionals at all levels on their growth journeys. These discussions will go beyond sharing success stories to talk about the real things that leaders face on their “way up” as well as once they “get there”, the mistakes, the challenges, and the breakthroughs. Listeners will find themselves in these stories and walk away with practical tips that will help them get “unstuck.” More than anything, this podcast exists to grow leaders of all levels. Jamie believes that anything is possible when you walk in power. These Executive Access insights are often counter-cultural, usually uplifting, and always proven to help leaders make a big impact on the people and businesses they engage with. Learn more at: theideallife.com/podcasts/executive-access/

38 에피소드

Executive Access

updated 약 17시간 전

시리즈 홈•Feed

38 에피소드

모든 에피소드

Executive Access

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38. Be Yourself: The Power of Authenticity 5:42

17 hours 전5:42

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5:42

The most powerful thing you bring to leadership isn't your title, it's your true self. I believe this so deeply that when I was asked by an emerging leader a few months ago, "What advice would you give for leading authentically?" I was excited to answer. But when I tried to articulate HOW I was able to make that transition from "imitating others" to "embracing my authentic way of leading", or how I have witnessed others make the same transition, I struggled to explain it. After much thought, I finally have the right answer and I captured it in this 5-minute short video. Enjoy! In this episode, Jamie refers to “The Neuroscience of Trust” by Paul J. Zak . Executive Access is produced by The Ideal Life , a platform that provides coaching, community, and content for people to grow both personally and professionally.…

Executive Access

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37. Results - Drama = Value with Tim Solms, CEO Slingshot Aerospace 47:01

15일 전47:01

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47:01

In this episode, Jamie speaks with Tim Solms , CEO Slingshot Aerospace. Tim talks about why culture is the #1 priority for a senior leader and how leaders need to watch out for inadvertently creating drama themselves. He discusses the importance of “bright lines between clear roles and responsibilities” and how mastering this creates alignment throughout the organization. Tim’s final reminder to us around ownership is poignant, that each of us is not just a culture consumer, but a culture creator. Tim is an outstanding operator who isn’t afraid to share some of the big mistakes on his way to success. In this episode, Jamie refers to Patrick Lencioni’s “First Team” model . Executive Access is produced by The Ideal Life , a platform that provides coaching, community, and content for people to grow both personally and professionally. *Please note that in this episode, the video quality on Jamie’s camera is slightly out of focus due to an unexpected technical issue. We apologize for any inconvenience and assure you that we've taken steps to prevent this from happening in future episodes.…

Executive Access

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36. Lead in Any Role with Nina Somerville, SVP Sailpoint 48:57

22일 전48:57

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48:57

In this episode, Jamie speaks with Nina Somerville , senior tech executive and current Senior Vice President at Sailpoint. Nina shares excellent advice on how to successfully transition into new leadership roles, including learning how to rely on others, asking questions, and taking time to share your intentions. Nina explains how important it is to lead authentically and how showing up as yourself builds trust with those around you. She challenges us to “lead in any role,” highlighting that those who do this well consistently bring people together to solve problems and are quick to share success. Nina is a high EQ leader who values personal relationships and empowering complementary skill sets over enforcing hierarchical structures. During the episode, Jamie and Nina refer to the following work: The First 90 Days by Michael D. Watkins Joy and Success at Work: Building Organizations that Don’t Suck (The Life Out of People) by Mark McClain Executive Access is produced by The Ideal Life , a platform that provides coaching, community, and content for people to grow both personally and professionally.…

Executive Access

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35. What Legacy Do You Want to Leave? with Arlin Sorensen, Technology Founder and Executive 46:06

29일 전46:06

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46:06

In this episode, Jamie speaks with Arlin Sorensen , multiple time company founder, entrepreneur, and current Vice President Ecosystem Evangelism at ConnectWise. Arlin was a farmer turned tech entrepreneur having founded 22 companies or business units. Arlin shares how bringing the “Go Giver” philosophy into his businesses helped him create deeper relationships with customers and employees. Arlin is a man of deep faith and touts the importance of living authentically, bringing your whole self to work, which for him included incorporating Biblical principles into his business practices and speaking about his faith in the workplace. His passion for helping others master both business and legacy planning led to his creation of a Peer Groups business, a way to help leaders grow and support one another both on their business journeys and their pursuit of “success to significance.” Arlin describes great leadership as an upside-down triangle where leaders are at the bottom; “leadership is not about you.” Arlin’s exceptional leadership and, in particular, his conviction about sharing his faith with others impacted me enormously in this discussion and I invite you to experience it as well. During the episode, Arlin and Jamie refer to the following: The Go-Giver: A Little Story about a Powerful Business Idea by Bob Burg and John David Mann Halftime: Moving From Success to Significance by Bob Buford Subscribe to Arlin Sorensen's Thoughts From The Farm email newsletter Executive Access is produced by The Ideal Life , a platform that provides coaching, community, and content for people to grow both personally and professionally.…

Executive Access

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34. Transparency Beats Perfection 5:53

5 weeks 전5:53

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5:53

Early in my leadership journey, I used to worry about being the leader with all the answers. If I let on that there were things not quite figured out yet in the business, I worried that the team would get distracted, become frustrated, or (worse yet!) question my ability to lead. Yet, I learned that people don’t need perfection or to feel the illusion of perfection. What they want is transparency. People are infinitely more resilient than my overprotective early leadership style gave them credit for. Join me to learn about a critical tool I developed called “the Radio is Working” for increasing transparency and building trust with your team. During the episode, Jamie refers to the following: 10. Every View Matters, Executive Access Podcast Executive Access is produced by The Ideal Life , a platform that provides coaching, community, and content for people to grow both personally and professionally.…

Executive Access

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33. Every Hire is a Culture Add or Culture Shift with Christina Lock, Founder & CEO Catch Talent 55:19

6 weeks 전55:19

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55:19

In this episode, Jamie speaks with Christina Lock , Founder & CEO of Catch Talent, a technology services recruiting company. A two-time founder, Christina shares her personal growth journey in building and leading those organizations through different business stages. She discusses what successful companies do when building talent strategies, including actively stewarding their culture around mission, vision and values. She also shares some of the common pitfalls senior leaders should avoid when hiring. Christina talks about why community engagement is so important for leaders to invest in; she is an active leader including holding the position as Chair of the Harbor Entrepreneur Center , founder of Disrupt HR Charleston, and serving on several other boards. We discuss how every leader and business has a unique perspective and how offering up thought leadership can help others grow and is great for business as well. Christina wraps by sharing several personal leadership rhythms and tactics that she uses to stay close and connected with her team. Christina is an impressive, bold leader who I deeply appreciate sharing some of her challenges on the way to success. During the episode, Christina refers to the following: · EOS Traction , a methodology she implemented at Catch Talent · Disrupt HR , a global organization for disseminating ideas that Christina and Catch Talent brought to Charleston, SC Executive Access is produced by The Ideal Life , a platform that provides coaching, community, and content for people to grow both personally and professionally.…

Executive Access

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32. Balancing Transparency with Optimism with Flore Saint Fleur, Vice President Avanade Americas 50:41

7 weeks 전50:41

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50:41

In this episode, Jamie speaks with Flore Saint Fleur , Vice President at Avanade. Born in Haiti, Flore moved to the US and joined the Army, serving in both active duty and the reserves. She discusses the leadership tension line between providing transparency and optimism, and how this relates to her leadership journey both in the service and as a civilian leader in tech. She offers phenomenal insight into leading successfully in times of change, including providing assurance around “the why,” prioritizing clear communication, and helping people believe in the cause. Flore shares the importance of vulnerability, both in providing a team the space to be vulnerable and in showing your vulnerability as a leader. We end the discussion with the topic of inclusion and how giving back to others brings gratitude full circle. Flore is a purpose-driven leader full of wisdom, curiosity, empathy, and bias for action. During the episode, Flore refers to the following: Don’t Believe Everything You Think: Why Your Thinking is the Beginning & End of Suffering by Joseph Nguyen Dare to Lead: Brave Work. Tough Conversations. Whole Hearts. by Brene Brown Start with Why: How Great Leaders Inspire Everyone to Take Action by Simon Sinek Executive Access is produced by The Ideal Life , a platform that provides coaching, community, and content for people to grow both personally and professionally.…

Executive Access

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31. Powerful Leaders = Principled + Responsible 7:43

8 weeks 전7:43

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7:43

What makes a truly powerful leader? My answer is a bit counter-cultural. Two of the biggest qualities I consistently observe in the most powerful leaders are that they are Principled and they are Responsible. Being principled starts with being extremely clear about your own personal values and modeling those values in all circumstances. Being responsible starts with seeking to understand first, suspending judgment until that happens. So what are two things that Powerful, Principled and Responsible leaders do? They assume best intent and they stay in their lane (values lane that is!) Please listen to this short episode where I make my case and share practical tips for how you can truly be a powerful leader. Executive Access is produced by The Ideal Life , a platform that provides coaching, community, and content for people to grow both personally and professionally.…

Executive Access

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30. Lessons From the Admiral with Mark C. Fava, Career Aviation Lawyer and Aviation Executive 45:25

9 weeks 전45:25

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45:25

In this episode, Jamie speaks with Mark C. Fava , career aviation attorney and aviation manufacturing executive. Mark recently published his first best-selling book, Lessons from the Admiral , written for emerging leaders in all industries. Mark reflects on discipline and shares why it is so important to always be a team player. Mark discusses an interesting approach he has for balancing his work and life priorities, something he calls the Reserve Triangle. Mark is an excellent leader, one who consistently leads by example and prioritizes taking care of his team. During the episode, Mark refers to the following work: Lessons from the Admiral: Naval Wisdom and Sea Stories for Leaders by Mark C. Fava Make Your Bed: Little Things That Can Change Your Life...And Maybe the World by Admiral William H. McRaven Beyond the Sea: Leading with Love from the Nuclear Navy to the White House and Healthcare by Robert “Navy Bob” Roncska Say It Well: Find Your Voice, Speak Your Mind, Inspire Any Audience by Terry Szuplat Engage with Mark directly at his website https://markcfava.com Executive Access is produced by The Ideal Life , a platform that provides coaching, community, and content for people to grow both personally and professionally.…

Executive Access

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29. Leading Through Transformation with Hayden Stafford, President & CRO Seismic 48:30

10 weeks 전48:30

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48:30

In this episode, Jamie speaks with Hayden Stafford , senior technology executive and current President and Chief Revenue Officer at Seismic. Hayden has led several go-to-market transformations at companies such as IBM, Microsoft, and Salesforce.com. He shares one of the keys to driving change successfully is to understand a company’s metabolic rate, or the pace by which it can consume change. He describes his 3 leadership principles: clarity, empowerment, and accountability. He talks about the importance of communicating consistently and repetitively. He warns senior leaders to ensure they spend enough time IN the business, not just ON the business. Hayden wraps by talking about the human side to leadership and how important it is to focus on others and let others get to know you. Hayden is an exceptional leader and one that balances both warmth and drive. We had fun in this discussion, and I bet you will as well. During the episode, Hayden refers to the following work: Legacy: What the All Blacks Can Teach Us About the Legacy of Life by James Kerr Extreme Ownership: How U.S. Navy Seals Lead and Win by Jocko Willink and Leif Babin The Power of One by Bryce Courtenay Executive Access is produced by The Ideal Life , a platform that provides coaching, community, and content for people to grow both personally and professionally. *Please note that in this episode, the video quality on Jamie’s camera is slightly out of focus due to an unexpected technical issue. We apologize for any inconvenience and assure you that we've taken steps to prevent this from happening in future episodes.…

Executive Access

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28. Empathy’s Role in Leadership with Tony DiBenedetto, CEO Appspace & Founder Think Big for Kids 49:31

11 weeks 전49:31

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49:31

In this episode, Jamie speaks with Tony DiBenedetto , technology leader and company founder, current CEO of Appspace and CEO/ Founder of Think Big for Kids. Tony discusses his mindset for fixing problems and how continuing to do so over time becomes a reward unto itself, creating a drive towards more accomplishment. Tony co-founded Tribridge and grew the company to almost 1000 people; he shares how he was able to morph and grow his skills across those company stages to continue to be the leader the organization needed and how he approaches his current leadership assignment at Appspace. Tony is also passionate about helping families, especially young people, break the cycle of poverty. He turned his feeling of gratitude for the help he received in his youth as a “community kid” into founding Think Big for Kids to help show kids the path to reaching the promise of the American dream. Tony brings a practical approach to sharing how each one of us has an opportunity to carve out time to help make things just a little bit better for those around us. Tony’s final comments around the role of empathy and caring in leadership are an excellent capstone to this episode. Tony is an extraordinary leader, humanitarian, and philanthropist; please check out the Think Big for Kids’ organization and its phenomenal impact. During this episode, Tony refers to the podcast Think Bigger Voices . Executive Access is produced by The Ideal Life , a platform that provides coaching, community, and content for people to grow both personally and professionally.…

Executive Access

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27. Scanning for Signals with Dr. Brett Jacobsen, President SAIS 56:02

12 weeks 전56:02

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56:02

In this episode, Jamie speaks with Dr. Brett Jacobsen , President of SAIS, long-time education industry leader, and futurist. Dr. Jacobsen highlights the importance of leaders making time to “scan for signals” externally as they plan their businesses. He discusses the increasingly important need to develop an “experience strategy” for customers and also team members inside the organization. Dr. Jacobsen shares the role mission, vision, and values play in creating a common language for organizations and how innovation is accessible to any organization, in small incremental ways or in large transformational ways. Dr. Jacobsen recently published a thought leadership piece about “10 Shifts in Education” and we had a fascinating conversation about one of them: the Workplace Shift. Dr. Jacobsen asks a thought provoking question, “Is your employee value proposition still relevant?” and offers some ideas for assessing that. Dr. Jacobsen is an excellent leader and gentle agitator; I always leave our conversations challenged to grow my strategic impact and I know you will as well. During this episode, Dr. Jacobsen refers to the following work: STEEP Analysis , a framework for assessing how external factors impact a business/ organization Polarity Mapping , a tool for decision making The First 90 Days by Michael D. Watkins Making Ideas Happen: Overcoming the Obstacles Between Vision and Reality by Scott Belsky University of Edinburgh Reflection Toolkit Executive Access is produced by The Ideal Life , a platform that provides coaching, community, and content for people to grow both personally and professionally.…

Executive Access

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26. What Have You Decided to Do? 6:46

16 weeks 전6:46

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6:46

Successful leaders regularly make time for reflection and recovery. As a parent of three with a busy executive career, I’ve been asked hundreds of times, “How do you maintain a healthy work-life balance?” I believe it’s time to flip the script. In this episode, I share why that question is often the wrong one to ask. Instead, the right question each of us should be reflecting on is, “What have I decided to do?” Juggling multiple priorities is often challenging, but we walk in power when we are clear on what our goals, priorities, and non-negotiables truly are…and then get after those choices with intensity. In this episode, I refer to the following work: Simon Sinek’s Find Your Why The Ideal Life by Mark Congdon Executive Access is produced by The Ideal Life , a platform that provides coaching, community, and content for people to grow both personally and professionally.…

Executive Access

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25. Does Bad News Travel Fast in Your Organization? 7:04

17 weeks 전7:04

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7:04

I gauge the health of an organization’s culture, in part, by how fast or slow bad news travels. No one likes to hear it, but bad news that is ignored or hidden can be deadly to an organization. When bad news travels slowly, innovation is stifled, time and effort are wasted, and morale is generally very poor. Great leaders understand that driving positive results depends heavily on identifying issues fast so that they can be resolved. In this episode, I share two core reasons that bad news is stifled in an organization and three things that great leaders do to make sure bad news travels fast instead. Executive Access is produced by The Ideal Life , a platform that provides coaching, community, and content for people to grow both personally and professionally.…

Executive Access

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24. A Clear Destination AND Sense of Belonging with Jennifer Holmstrom, Partner Notable Capital 45:32

18 weeks 전45:32

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45:32

Scaling a company through multiple growth stages is a challenging endeavor, and most founders I’ve met are dynamic and brave leaders. Jennifer Holmstrom, Platform Team Partner at Notable Capital , excels in partnering with founders to support them in successfully navigating these company growth stages. Jennifer and her team assist technology company founders with talent strategy, sales, marketing story, engineering velocity, and leadership development. Jennifer recounts best practices from success stories at Handshake , Stripe , and Poshmark . She shares the keys to leadership success: growth mindset and an insatiable appetite for learning. In addition to supporting others, Jennifer is herself an excellent senior leader, describing how leaders must get 2 things right: 1) providing clarity around an exciting destination and) empowering the team to get there. Jennifer believes that both managing people and partnering are “1-on-1 sports,” requiring deep situational leadership. Jennifer is a compelling, dynamic leader who generates energy in every interaction. Executive Access is produced by The Ideal Life , a platform that provides coaching, community, and content for people to grow both personally and professionally.…

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