Does your AI-based interface talk to customers the way a real person would or is it tech for tech’s sake? We are here at Forrester CX in Nashville, TN and hearing all about the latest insights and ideas for brands to create better experiences for their customers. Agility is less about bolting on new features just because the tech is available and more about making tomorrow’s experiences feel intuitive and natural to the end customer using them. Today we’re diving into designing for the future of experiences with AJ Joplin, Senior Analyst at Forrester. About AJ Joplin AJ is the lead analyst for Forrester’s research on experience design (XD), design organizations, and design leadership. Helping XD and customer experience (CX) leaders develop and deliver on research-based strategy is AJ’s professional passion. She has observed that the most effective organizations combine clear purpose with the right people and leverage systems to clarify decision-making, prioritization, and workflows. AJ also has years of workshop facilitation experience in human-centered design and design thinking. Using her professional coaching skills, AJ bring clients through ambiguity and into alignment on what matters and what’s next. Resources Forrester: https://www.forrester.com https://www.forrester.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 " Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
The Community Nonprofit Network Podcast - aka The CNN Podcast - is a platform that shines the spotlight on nonprofit organizations, and the good work they do in the community. There are two goals of The CNN Podcast: 1. Create a global network of nonprofit organizations, to share information that will empower each other to do better and go BIGGER! 2. Share low-cost and free resources, understanding that many nonprofit organizations are founded on a shoe-string budget. Hosted by Ericka Scott, Founder and Executive Director of LifeChangers, Inc. – a 501(c)3 nonprofit organization based in the Atlanta, Ga area. Ericka invites guests who work in, or for, community nonprofit organizations around the world. She also speaks with those who serve nonprofit organizations with their products and services. Nonprofit organizations, government agencies and for-profit businesses were all created to solve a problem and meet a need. We need each other, so let’s get to work!
The Community Nonprofit Network Podcast - aka The CNN Podcast - is a platform that shines the spotlight on nonprofit organizations, and the good work they do in the community. There are two goals of The CNN Podcast: 1. Create a global network of nonprofit organizations, to share information that will empower each other to do better and go BIGGER! 2. Share low-cost and free resources, understanding that many nonprofit organizations are founded on a shoe-string budget. Hosted by Ericka Scott, Founder and Executive Director of LifeChangers, Inc. – a 501(c)3 nonprofit organization based in the Atlanta, Ga area. Ericka invites guests who work in, or for, community nonprofit organizations around the world. She also speaks with those who serve nonprofit organizations with their products and services. Nonprofit organizations, government agencies and for-profit businesses were all created to solve a problem and meet a need. We need each other, so let’s get to work!
In this episode, Ericka has a chat with Darcy Schatz, CEO of Nonprofit Ops Pro . Listen in as the ladies discuss all things nonprofit business - technology, events, leadership and MORE! Wo is Darcy Schtz? ADVERTISE WITH US Darcy Schatz is the founder and CEO of Nonprofit Ops Pro, which offers consulting, admin support, coaching, speaking, and resources. These tools are for nonprofits, associations, and foundations. Darcy has been involved with nonprofits for most of her life, and especially the last 20+ years as a volunteer, staff member, Executive Director, and board member. In her role as a board member is where Darcy her developed expertise in back-office nonprofit operations, and learned how to create systems and processes that allow organizations to be more efficient. Read more: https://thecnnpodcast.com/nonprofit-ops-pro-with-darcy-schatz/…
Most nonprofit organizations are started because thee Founder is passionate about filling a gap in their community, or somwhere in society. Let’s talk about it! ADVERTISE WITH US So, you started a nonprofit organization because you are super passionate about something, and want to help make a difference. Your friends and family donated a few dollars to show their support, .. Great! Now what? 0825 Read more: https://thecnnpodcast.com/elevating-your-nonprofit-organization-to-better-serve-your-community/…
Webinars can be a great source of valuable information to help boost your nonprofit organization. Better than webinars, are LIVE webinars! Here is a list of 5 upcoming webinars that you can register for TODAY. ADVERTISE WITH US TO BE SEEN BY 1000s 1. Maximizing Revenue and Profitability From Your Events and Programs Feb 1, 2023 9:00 am PT | 12:00 pm ET 1. Maximizing Revenue and Profitability From Your Events and Programs Feb 1, 2023 9:00 am PT | 12:00 pm ET Putting on a great event has a lot of moving parts - and one that often gets overlooked is ensuring you are maximizing revenue opportunities and ensuring your event is profitable. We’ll take a deep dive into utilizing technology and best practice tips for registration, packages, recurring revenue opportunities and more to help you ensure you are making the most out of your next event. We’ll also focus on using your event data to increase engagement, retarget and upsell to your existing attendees, and understand your conversion sources for your marketing campaigns. Using your data is crucial to your marketing success.…
As with any other type of business, nonprofit organizations must “stay in the loop” with education, knowledge and resources. As nonprofit founders and Managers, our goal should be for our nonprofit organization to thrive… not just survive, right? ADVERTISE WITH US. BE SEEN BY 1000s! I share everything with you, that I find interesting and relevant for my onw nonprofit, LifeChangers. My motto is #eachoneteachoneblessone! Some of these events are free of charge and virtual. There may be an addition charge for perfks, additional info, etc. You will need to do your own investigation to see which events are best for you and your organization. Continue reading here.…
It is tax season, and the goal of this episode is to help you get ready to file the correct 990 for your nonprofit organization. ADVERTISE WTIH US Disclaimer: The CNN Podcast, it’s Host, nor representatives are tax professionals, or experts in the law. Please contact the IRS at 800-829-4933 for the most up-to-date information. Which 990 tax form should I file? There are three versions of tax form 990, for nonprofit organizations to file – 990, 990 EZ, and 990 N. Below, you will read the description of each form 990, and learn which tax form 990 your nonprofit organization should file. Read more: https://thecnnpodcast.com/990-tax-tips-your-nonprofit-organization/…
Fundraising is often a challenge for many nonprofit organizations, and can have a huge impact on the resources available for that nonprofit. Ericka speaks with guest Tim Kachuriak on this episode to gain some extra insight on how to successfully fundraise for your nonprofit. ADVERTISE WITH US Be sure to listen in to learn some extra tips from Tim and about his experiences. Tim Kachuriak is the Founder and CEO of a cutting edge fundraising research lab that is home to the world's largest online fundraising experiment library. During this episode of The CNN Podcast, Tim shares with Ericka and listeners how his crazy journey led him to where he is today as a philanthropist and a huge part of a successful non-profit organization called Next After. Learn more about Tim on his website: https://kitcaster.com/tim-kachuriak/ Do you have questions or comments for Tim or Ericka? Please leave them in the comments below, or contact us. Thank you! Until next time... Be aweson and be blessed!…
This was such a fun and exciting discussion! I had the pleasure to chat with our own L.I.T. Internship Program team – McKinzie, “Sam”, and Rashia. This episode shares nuggets to help you create a successful internship program for your nonprofit organization. ADVERTISE WITH US Meet the L.I.T. Internship Program team: McKinzie Thorson will be attending graduate school to receive a master’s in Forensic Psychology. McKinzie has a passion for the intersection of Psychology and Criminal Justice and hopes to make a difference in the Criminal Justice world. Samantha “Sam” Howard earned my Bachelor’s Degree in Psychology there, as well as my Minor in Spanish. I am also a full-time nanny and a part-time barista. Next on my journey is attending graduate school for my Master’s Degree in School Psychology. I am very passionate about psychology, and I am eager to gain more knowledge about the way our minds work as people in hopes of making a positive impact on my community. Rashia van den Ende is one of the founding staff members of Life.... READ MORE: https://thecnnpodcast.com/create-successful-internship-program-your-nonprofit/…
Geoffrey Mulenga is the Founder and Executive Director of Lotus Flower Community School, located in Ndola Zambia, Central Africa. ADVERTISE WITH US TO BE SEEN BY 1000s OF EYEBALLS EACH MONTH In this episode, you will hear just how passionate Geoffrey is about providing a safe place for children and women. In Zambia, women and girls are abused, and are vulnerable – susceptible to being forced into the sex trafficking nightmare. The youth are poor, hungry and uneducated. Geoffrey and his team of Workers and Volunteers, work hard to equip the youth and women with the knowledge and skills they We are a community-based organization, Lotus Flower Community School in Zambia offering free education and health to vulnerable people and communities. KEEP READING: https://thecnnpodcast.com/former-zambia-army-solder-now-fights-for-human-rights/…
We had an interesting experience, here in Georgia, with the run-offs. This called for the boots on the ground to stay there just a little while longer. ADVERTISE WITH US TO B SEEN BY 1000s OF EYEBALLS In this episode I had a follow-up chat with Kaitlyn Ball, the Civic Engagement Director with Cobb Collaborative. Kailyn shares the strategies she and her team employed to get the awesome results they achieved. Kaitlyn offered a paid internship and worked with six Interns. Kaitlyn explains how she ran the internship and offered some really good tips for how to ensure your internship program is successful…
As a nonprofit organization founder, or business owner, it is very important that you understand that you can’t tweak what you don’t track. ADVERTISE WITH US TO BE SEEN BY 1000s OF EYEBALLS! In this episode, Ericka has an eye-opening chat with Arianne about how to use Google Ads and Google Analytics to grow your business – nonprofit and for-profit, alike. Arianne is very interesting, as you will find out. She offers insights that can take you and your nonprofit or business to the next level. Learn more about Arianne below, and at www.arianneswork.com If you need an editor for your project, a copywriter, a consultation, SEO expertise, A/R expertise, or a new productive addition to your team, I’m your person. I’m an autistic adult with ADHD based in San Antonio, Texas (CST). I’ve written about being late-diagnosed autistic since I was diagnosed by a psychiatrist in 2016. I’m an Editorial Board Member for Stairway to STEM, a website resource for autistic students/students on the autism spectrum transitioning from high school to college. I frequently peer review for Autism in Adulthood academic journal. My website has my blog, my published works, resources I’ve found helpful, and my contact form. I am currently available for opportunities and open for projects. Arianne is volunteering to optimize all of our Google platforms – Ads and Analytics. Her bright and bubbly personality, coupled with her brilliance, radiates in her conversation and her work. We are truly pleased with all of the time, talents and effort Arianne is donating to LifeChangers! Do you need help with your Google Ads or Google Analytics? Contact Arianne for her rates. Be sure to mention that you found her on The CNN Podcast . Do you have a question or comment for Arianne or Ericka? Please share it below. Until next time… Be awesome and be blessed!…
Starting and growing your nonprofit business is not as easy as it may sound. With the right marketing tools in place, it doesn’t have to be hard, either. Let’s talk about it! ADVERTISE WITH US AND BE SEEN BY 1000s! In this episode, Ericka shares valuable resources and tips that could take your nonprofit from zero to hero! As with any business – for-profit or nonprofit – you have two currencies… money and time. You may have more of one that the other, but we always share the free resources first. Ericka Scott is a Business Coach with years of experience in business, both online and offline. Visit the About Us page to learn more. As a nonprofit Founder and Executive Director, I know passion is what gets us started, and keeps us going in our nonprofit, right. Then, there are parts of starting and growing a business, that we are not used to. Certain resources and information we need, but how do we know what to pull out the plastic to pay for, and what to say, NO!” to? One extremely valuable resource you will hear about in this episode, is Nonprofit Elite . Why? This is the agency I used to form my nonprofit, LifeChangers, Inc . Ben Woodward, Founder and Owner of Nonprofit Elite, came on air with us to share some much-needed information for all businesses, especially nonprofits, no matter what stage they are in. Listen to the chat with Ben now Listen to the entire episode wit Ben Woodman. Mention The CNN Podcast when you sign up and pay for the $1500. Nonprofit Setup Package, and receive a $100 discount. Do you need help setting up your for-profit or nonprofit business online? Are you trying to figure out which marketing message and platforms to set up? No worries! contact us and complete the form with your information, and let’s have a brief chat about how we can help you. We love feedback and input! What would you add to the episode? Please leave your comment or question below, or you may contact us privately. Thank you!…
Listen in as we jump into a colorful chat with celebrity Graffiti Artist, Mike "Saes" Halpern, a True-Yorker and Founder of NYC Bridge Runners. ADVERTISE WITH US Mike takes us along the path that started this creative, “all planet” running movement. He shows us the direction it's heading in but makes sure to include the nostalgic moments that only a New Yorker can truly appreciate! The NYC Bridge Runners are the 1st Run Crew that started the "urban running" community back in 2003 and one of the founding Crews of the Bridge The Gap movement est 2012. From Seoul to Soweto or Avenue A to Zagreb, our mission is to inspire others to bridge the globe by foot and #SpreadCrewLove daily/nightly. What started in NYC helped spawn a global network of creatives across all continents that include running, laughing and dancing as part of their lifestyles. One goal of this movement, is to get people of all ages, cultures and color, off the couch and out into their city. You can learn so much about the area where you live, the people and the businesses, when you go on a run and intentionally learn about what's going on around you. Mike shares vivid detail about the various cities and countries where Bridge Runners crews are, and how you can join this movement. He tells us how people plan trips based on where they can connect with other Bridge Runners crews. This episode airs in time for you to register for, and make arrangements to connect with the Bridge Runners to celebrate their 20the anniversary, coming up in 2023. Connect on Instagram to keep up with the Bridge Runners crews: NYC Bidge Runners on Instagram Mike "Saes" Halpern on Instagram Are you a Bridge Runner?Share your location and how long you've been a member. Do you know of any other running clubs or crews you could share with our community? Please drop their info in the comments below. Thanks! Until next time... Be awesome and be blessed!…
Ericka had to go it alone in this episode because, unfortunately, Sheila was not able to join us. So, Ericka did a great recap of previous episodes, and was able to dig deep into the business side of your nonprofit organization. ADVERTISE WITH US In this episode, Ericka discusses a few main pieces of your nonprofit’s puzzle: Customer Service Communications – How to be effective and efficient Networking – In-person and virtual events Marketing – Social Media, your website and Email Marketing Resources and tools – Free and low-cost tools to make it happen This episode really digs deep into the business side of your nonprofit. We want to see you W-I-N, but that starts with a good, solid foundation. As a veteran business owner, and Business Coach, Ericka knows what it takes to get a business up and running. One tip she gives to ALL business owners and nonprofit Founders, is to STAY in learning mode. Things change constantly. Tools get better, enabling you to be more efficient and effective. Don’t get caught up in the “shiny object ” syndrome but learn what is available to enhance your nonprofit’s performance and impact. Hopefully, you found great value in this episode. We love feedback and input. Please don’t hesitate to leave a comment or question in the comments section below. As always… Until next time… Be awesome and be blessed!…
If you learn nothing else from Sheila and Ericka, you will know that you can certainly enjoy a good laugh, while still working in and on your nonprofit. ADVERTISE WITH US Are you a new or struggling nonprofit Founder? Have you named your organization, but don’t know what you should do next? Are you still passionate about your WHY ? Listen in as nonprofit Founders, Sheila Hardy, of Because It’s Personal, and Ericka Scott of LifeChangers, share the information to help you get unstuck, and on the track to pursue the vision your nonprofit was created for. Did we miss anything? What would you add to help others get on track to reach their vision? Please leave your comments below. Thank you! Until next time… Be awesome and be blessed!…
It is the season for giving. People and businesses have BIG hearts and are making BIG donations. But what if your nonprofit organization is NOT the recipient of such generous donations? Let’s get into it! ADVERTISE WITH US The key factor for the holidays, that nonprofit organizations need to think about, is #GivingTuesday. We know this day, for nonprofit organizations, is like Black Friday for Retailers. This day can be the BIGGEST day for donations received, empowering you to do more of the awesome work your nonprofit does all year long. Communication is a key factor to getting the word out about what you would like to receive all year long. The holiday season is certainly no exception. Get those email campaigns out. Set up that webpage just for #GivingTuesday. Get those Volunteers lined up, if you plan to do in-person events to collect donations. Sometimes, it is hard to keep moving forward, especially when you are a new nonprofit organization. Support is a very important resource – which is another key factor to keep you moving forward. Support and resources are just two of the factors we discuss in this episode. There are others, that keep nonprofit organizations from growing. As always, this episode shares some transparency, and unscripted information to help YOU get UN-stuck! You will learn some really good information in this episode, and a boatload of heart-felt inspiration and motivation. We have been there and know what it takes to stay in line with your vision, and to keep moving forward. Do you have a question for Sheila or Ericka? Please write it below. Thank you, and as always… Be awesome and BE blessed!…
플레이어 FM에 오신것을 환영합니다!
플레이어 FM은 웹에서 고품질 팟캐스트를 검색하여 지금 바로 즐길 수 있도록 합니다. 최고의 팟캐스트 앱이며 Android, iPhone 및 웹에서도 작동합니다. 장치 간 구독 동기화를 위해 가입하세요.