Ep. 42 - RevPar Problems, Real Talk: When Memes Meet Metrics with Calvin Tilokee How do revenue managers really think? What makes hotel rates spike during Taylor Swift concerts—or Bigfoot conventions? And why do memes about ADR hit harder than your star report? In this episode of Tickets to Travel: The Business of Travel Experiences , we sit down with Calvin Tilokee of RevPAR Media, the sharp mind behind the viral @RevPARProblems Instagram account. Calvin pulls back the curtain on hotel pricing strategy, compression events, influencer marketing, and what event producers often get wrong when pitching to hotels. Whether you’re trying to block rooms for a major festival, fill your hotel over a soft week, or just want to understand the secret language of revenue managers, this episode is packed with insight and humor. This episode is a must-listen for hotel sales and revenue teams, meeting and event planners, festival promoters, and hospitality marketers. Follow @RevPARProblems on Instagram for daily hotel truths and satire. And subscribe now to hear why Calvin says: “We don’t need your group when we’re already full. Call us the week after Christmas.” For more insider conversations at the intersection of travel, ticketing, and live experiences, follow us on all socials @Tix2TravelPod and subscribe wherever you get your podcasts. If you haven’t listened yet, head to www.tttpod.com to catch up on past episodes.…
Making Business Art is a podcast for curious people where we explore how to make our work more meaningful and enchanting for ourselves and the people we serve. We draw lessons and inspiration from entrepreneurs, designers, scientists, creative leaders and artists about creating remarkable experiences that light up our customers and our teams.
Making Business Art is a podcast for curious people where we explore how to make our work more meaningful and enchanting for ourselves and the people we serve. We draw lessons and inspiration from entrepreneurs, designers, scientists, creative leaders and artists about creating remarkable experiences that light up our customers and our teams.
Have you ever felt stuck, blocked, or that something you can’t quite put your finger on is preventing you from getting the business and personal outcomes that you desire? My returning guest and Business Healer, Marte Siebenhar , struggled with overwork and burnout for years. As she sought and applied a variety of tools to help herself, she developed insights into how our unconscious mental and emotional blocks influence and limit the results we produce at work. Eventually she developed a way to heal and release what was holding her back while transforming her relationship with and performance at work. Today she works with high-achieving professionals to help them overcome burnout and amplify their success while working fewer hours with greater joy and purpose. In this episode Marte and I discuss how she blends her professional experience with ancient spiritual practices into a unique approach to healing the relationship with ourselves and our work, why it’s useful to identify and heal our internal blocks to prosperity, how to reduce overwork and burnout, how she integrates skills she learned in her previous life as a professional classical musician into her work today, and how taking action and developing a consistent process is the most powerful approach to manifest something in the world. ABOUT OUR GUEST Marte Siebenhar founded The Business Healer , pioneering a blend of traditional business strategy with energy healing practices. After launching a fundraising strategy business in 2019 and experiencing remarkable success, growing 4x and mobilizing over $21 million in client funding, Marte then shifted her focus to executive coaching, business healing, and group programs as The Business Healer. Drawing on 20 years in nonprofit arts leadership and 25 years as an energy practitioner, Marte now helps organizations and leaders thrive through her distinctive healing-centered approach. Her background includes roles at Carnegie Hall, The John F. Kennedy Center for the Performing Arts, Bakehouse Art Complex, and New World Symphony. She is an Associate Certified Pranic Healer (with full certification expected in May 2025) and a Certified Quantum Healing Hypnosis Technique Level 2 Practitioner. A double graduate of Manhattan School of Music, Marte is on a mission to normalize energy work as an essential tool for business transformation and workplace healing. LinkedIn: https://www.linkedin.com/in/marte-siebenhar/ Web: https://www.thebusinesshealer.com Insta: https://www.instagram.com/the_businesshealer YouTube: https://www.youtube.com/@the_businesshealer ABOUT MAKING BUSINESS ART Making Business Art is a podcast for curious people where we explore how to make our work more meaningful and enchanting. We draw lessons and inspiration from entrepreneurs, designers, scientists, creative leaders and artists about making business and its offerings a source of inspiration and connection for ourselves, our teams, and the people we serve. This podcast is the creation of and hosted by me, Ezequiel Williams. I work as an innovation strategist and facilitator who helps brave leaders and teams co-create new ways to win over and keep customers and talent. Join me in deep conversations about creating powerful connections with the people we serve, while making art out of our business and life. Instagram: @MakingBusinessArt YouTube: @MakingBusinessArt LinkedIn: https://www.linkedin.com/company/making-business-art…
Do you ever feel like chaos in your organization is getting in the way of teams being more effective at work? My guest and founder of SmartTribes Institute, Christine Comaford, has developed an approach that blends applied neuro-science and ancient wisdom to help leaders and teams cut through chaos and fear to build emotional engagement that increases performance, collaboration, and talent retention. In this episode Christine and I discuss the early days of her career in the 1980s working with tech companies like Adobe, Microsoft, and Apple; starting her own businesses; her current work at SmartTribes Institute and how she blends her extensive business acumen with applied neuro-science and ancient wisdom; how acknowledging and regulating emotions and fostering a supportive work environment can turn dysfunctional and fearful teams into cohesive, motivated, and successful groups; and her volunteer role as a death doula and what she has learned about what really matters at the end of our life journey. ABOUT OUR GUEST For over 35 years Leadership and Culture Coach, Serial Entrepreneur, and New York Times bestselling author Christine Comaford has helped leaders navigate growth and change. She specializes in applied neuroscience, which helps her clients achieve tremendous results in record time. As an entrepreneur she built and sold five companies with an average ROI of 700%, and she was a software engineer in the early days of Microsoft and Apple. Christine is a human behavior expert, and the New York Times bestselling author of SmartTribes and Rules for Renegades, and the Wall Street Journal bestselling author of Power Your Tribe. What you may not know about Christine is that she was a Buddhist nun from age 17-24 years old, and has been a volunteer Death Doula for hospice patients. Over the past 27 years she has walked 66 people through their death process, helping them to find peace, closure with their loved ones, and gratitude for a life well-lived. Her hospice work continues now as she expands her work to include non-verbal children with neurodegenerative diseases. She sees all of her patients as dear friends and generous teachers. She is also a shamanic practitioner who has studied indigenous wisdom with tribal leaders over the past 40 years. She brings their earth-honoring wisdom to her workshops, her retreats, her coaching so all she interact with feel truly seen and honored as the courageous and remarkable people they are. Connect with Christine: SmartTribes Institute LinkedIn Instagram YouTube ABOUT MAKING BUSINESS ART Making Business Art is a podcast for curious people where we explore how to make our work more meaningful and enchanting. We draw lessons and inspiration from entrepreneurs, designers, scientists, creative leaders and artists about making business and its offerings a source of inspiration and connection for ourselves, our teams, and the people we serve. This podcast is the creation of and hosted by me, Ezequiel Williams. I work as an innovation strategist and facilitator who helps brave leaders and teams co-create new ways to win over and keep customers and talent. Join me in deep conversations about creating powerful connections with the people we serve, while making art out of our business and life. Instagram: @MakingBusinessArt YouTube: @MakingBusinessArt LinkedIn…
Most of us want to be more influential, creative, and able to build key relationships in and out of work. But this isn't always easy to accomplish, and sometimes it seems it’s because someone is standing in our way. But that someone, more often than not, might just be ourselves. For this minisode I’m bringing back business ethnographer and empathy trainer, Karen Faith, to discuss a powerful approach to listening, communicating, and relating she calls the “Unconditional Welcome." In this conversation Karen and I discuss what Unconditional Welcome is, when and how to apply it, and recognizing how our judgements limit us. We also talk about why it can be a game changer for building trust and improving collaboration, creativity, and innovation in organizations. Karen invites us to be more accepting of ourselves and others, and discover the many possibilities that open up for us when we embrace Unconditional Welcome. Check out episode 26 if you’re curious to learn more about Karen’s work as a business ethnographer, her background in music and performance art, and how she pulls all of these experiences and skills together to teach leaders and teams how to be more successful by learning and practicing “cognitive empathy.” *A special thank you to Chris Baer for his voicework and creative contribution to this episode. ABOUT OUR GUEST Karen Faith is Founder and CEO of Others Unlimited . She is an ethnographer, strategist, and creator of the Others curriculum. Her findings, talks and workshops have guided initiatives at Google, Indeed, Intuit, Applebee’s, The NBA, The ACLU, Blue Cross Blue Shield, The Federal Reserve Bank, The Nelson- Atkins Museum of Art, and more. Karen is an alumnus of the Hyper Island Business Transformation course in Stockholm, Sweden, and a recipient of the Dwight Conquergood award for ethnographic research at Performance Studies International in London. She has taught her approach to students at Penn State, Juilliard, Chapman University, University of Michigan, Kansas State University, and the National University of Singapore School of Design. She’s presented at SXSW Interactive in Austin (2018 and 2022), DesignUp in Bangalore (2019), HOW Design Live in Chicago (2019), and the 4As Stratfest in NYC (2019, 2021, and 2023). Her TEDx talk on Unconditional Welcome has received over 2M views. ABOUT MAKING BUSINESS ART Making Business Art is a podcast for curious people where we explore how to make our work more meaningful and enchanting. We draw lessons and inspiration from entrepreneurs, designers, scientists, creative leaders and artists about making business and its offerings a source of inspiration and connection for ourselves, our teams, and the people we serve. This podcast is the creation of and hosted by me, Ezequiel Williams. I work as an innovation strategist and facilitator who helps brave leaders and teams co-create new ways to win over and keep customers and talent. Join me in deep conversations about creating powerful connections with the people we serve, while making art out of our business and life. Instagram: @MakingBusinessArt…
What if instead of thinking of you as an employee, your boss and workplace treated you like a valued customer? My guest and HR transformation expert, Dart Lindsley, knows that industrial-age management practices are not working. He champions a new approach to how we design our work in organizations by treating work as a product that every organization builds and sells to their employees. Dart believes that by treating work as a product and employees as customers, organizations can build and deliver work that makes employees feel alive while delivering better results for all stakeholders. In this conversation Dart and I had a wide-ranging discussion that includes his re-frame of work as product, how this approach opens new possibilities and benefits for people and organizations, the problem with the “working dead,” lessons learned from over 25 years of working in people operations functions at Cisco Systems and Google, his background as a student of literature and how he applies what he learned from literature and writing to his corporate roles, and more. Dart thinks deeply about the world of work and how to bring more humanity and satisfaction to our work life and beyond. *A special thank you to Karen Faith for her voicework and creative contribution to this episode. ABOUT OUR GUEST Dart Lindsley is the CEO and Co-founder of the work experience design firm 11fold . Previously he led Global Process Excellence for People Operations at Google, and HR Transformation at Cisco Systems. With a unique background spanning two decades in literary arts and business architecture, he is the author of the Harvard Business Review article " Reimagining Work as Product " and host of the " Work for Humans " podcast. In his work, Dart argues that work is a product to which employees subscribe, so all companies are multi-sided with employees forming one side. ABOUT MAKING BUSINESS ART Making Business Art is a podcast for curious people where we explore how to make our work more meaningful and enchanting. We draw lessons and inspiration from entrepreneurs, designers, scientists, creative leaders and artists about making business and its offerings a source of inspiration and connection for ourselves, our teams, and the people we serve. This podcast is the creation of and hosted by me, Ezequiel Williams. I work as an innovation strategist and facilitator who helps brave leaders and teams co-create new ways to win over and keep customers and talent. Join me in deep conversations about creating powerful connections with the people we serve, while making art out of our business and life.…
Most of us have sat through a mandatory class, training, or presentation at work that was pretty terrible. Worse yet, we probably felt like a hostage waiting to escape. Going through this type of experience hinders our individual ability to learn and causes teams to struggle to adopt new skills and ways of working. Fortunately, my guest and global learning leader for Amazon, Mark Boccia , is dedicated to designing learning experiences that engage people and make learning stick. Mark balances pragmatism and business acumen with a human-centric lens to create educational programs that connect with people’s heads and hearts. In this conversation Mark and I discuss his approach to making learning effective, insights on creating memorable learning experiences, the importance of empathy and storytelling, and pragmatic advice on being clear on business priorities, managing stakeholder relationships, and overcoming organizational barriers. ABOUT OUR GUEST Mark Boccia is a visionary Senior Learning and Development Leader who garners the highest engagement across all levels of the workforce. He has held senior leadership roles at global marquee brands including Marriot, Royal Caribbean, and Amazon. Throughout his career, Mark has been sought out based on his success as an intuitive partner and internal consultant. He is adept at 1:1 leadership conversations that translate strategic objectives into learning solutions for complex business issues and opportunities. As a cross-functional leader, Mark has cultivated and built trusting relationships and invested in frontline employees to C-level executives for immediate and long-term results. Mark is recognized for maintaining expertise and performance as a coach and mentor.…
Ever heard the idiom “It takes two to tango”? For service design facilitator and executive coach, Renatus Hoogenraad, the spirit behind this idiom has a more literal meaning. As a former professional ballet dancer and someone trained in applied improvisation, Renatus pays special attention to how we show up and use our bodies at work. He thinks of work as an ongoing choreography where a form of dance is happening in the interactions among team members. Renatus’ perspective is a refreshing counterbalance to what many of us have been trained to do at school and work: live in our heads. We are led to believe that relying on our intellect will help us succeed while downplaying intuition, emotion, and relational skills that are key to achieving meaningful breakthroughs in any domain. If you look into the lives of legendary innovators, you will find that their breakthroughs were not solely a byproduct of thinking, but that other human faculties were key to their achievements. In this episode Renatus and I explore his approach to being more embodied at work, how to unlock better creative collaboration through greater embodied awareness, and how he applies learnings from his previous life as a professional ballet dancer to helping people be more connected and in sync at work. I hope this conversation inspires you to explore what being more embodied at work is like for you, and sense into what transformation you may be able to unlock for yourself and how you relate with others. *A special thanks to Karen Faith for her creativity and voicework in this episode. ABOUT OUR GUEST Renatus Hoogenraad , formerly active in the world of Performing Arts, now enjoys helping organizations develop the human-centric aspects of "working better together," creating a culture that people care for. Specializing in service innovation facilitation, combined with coaching, emotional intelligence, and leadership training, he finds fulfillment in witnessing people become world-class facilitators of co-creative work processes. He is passionate about developing authentic and charismatic people and teams at all levels who use human-centric work approaches for the benefit of their organizations and their lives. Born and raised in the Netherlands, Renatus speaks English, French, Dutch, and enough German to order a beer. He studied Business Administration and Performing Arts and is an accredited Coach. Learn more about Renatu’s work at Sparks Sàrl . https://www.sparks.ch/ ABOUT MAKING BUSINESS ART Making Business Art is a podcast for curious people where we explore how to make our work more meaningful and enchanting for ourselves and the people we serve. We draw lessons and inspiration from entrepreneurs, designers, scientists, creative leaders and artists about creating remarkable experiences that light up our customers and our teams. This podcast is the creation of and hosted by me, Ezequiel Williams. I am an entrepreneur, innovation strategist, facilitator, and business designer. I help leaders and teams see their challenges differently and find ways to deliver value that are more desirable and satisfying for the people they serve. I am very curious and love to learn about how things work, what makes people tick, and how to create more joy in the world. Instagram: @MakingBusinessArt…
Life at work can feel dull, transactional, and exhausting. Fortunately, it does not have to be that way. In fact, our work can be turned into a vehicle for transforming how we relate and connect with others, while making other areas of our lives feel bright, inspired and nourishing. For this minisode I’m bringing back innovation and leadership development expert, Chris Baer , to discuss “working with love,” a key foundation of his leadership development work through his Mandala Institute . Chris’ work focuses on helping leaders develop more relational skills so their organizations can have better culture, more wellbeing, higher performance and growth. In this conversation we unpack how “love” is not soft or about little pink hearts, but a powerful and demanding force that helps us grow and engage more deeply with our teams and other people in our lives. Developing the inner skill of working with love will transform your life at work and elsewhere. If you are looking for inspiration to reimagine approaching a process of transformation to make work and other areas of your life feel bright, inspired and connected, this conversation is for you. If you want to hear more about Chris’ backstory and thoughts about developing “inner skills for outer results,” check out our conversation in episode 14. You can find Mandala Institute online at mandala.institute . ABOUT OUR GUEST Chris Baer is the founder of the Mandala Institute , an organization that helps leaders create humanistic and innovation culture in teams and companies. He is an expert on innovation strategy, engaging and growing talent through coaching, as well as design methodologies. Chris is also a co-founder of Sunstone Therapies , an early-stage medical company dedicated to alleviating emotional distress in patients through trial psychedelic therapies. Chris also played a key role in the creation of the Bill Richard’s Center for Healing, a state of the art facility designed expressly for psychedelic therapy in the medical setting. Prior to Mandala and Sunstone, Chris served as Vice President of Global Leadership Development and Learning Experience at Marriott International overseeing talent and executive development. In other Marriott roles, Chris led customer experience initiatives encompassing brand and digital consumer product development. Contributions included brand creation (Moxy), brand revitalization (Marriott Hotels), and customer experience strategy and execution (the Ritz-Carlton), as well as the development of Marriott’s enterprise innovation framework. Prior to Marriott, Chris led an international marketing firm, and consulted to Fortune 100’s on digital strategy, product management and user experience. Formally trained as an industrial designer at RISD , Chris employs design methodologies to business challenges and has brought design thinking to executives and their product teams globally. Chris holds a leadership coaching certification from Georgetown University’s Institute for Transformational Leadership (cohort 45), and coaches top executives seeking to bring forth transformation within themselves, their enterprises and beyond. An internationally acclaimed artist, Chris is also a contemporary abstract painter and creates works in glass and mixed media. Chris lives in Washington DC with his family. ABOUT MAKING BUSINESS ART Making Business Art is a podcast for curious people where we explore how to make our work more meaningful and enchanting for ourselves and the people we serve. We draw lessons and inspiration from entrepreneurs, designers, scientists, creative leaders and artists about creating remarkable experiences that light up our customers and our teams. This podcast is the creation of and hosted by me, Ezequiel Williams. I am an entrepreneur, innovation strategist, facilitator, and business designer. I help leaders and teams see their challenges differently and find ways to deliver value that are more desirable and satisfying for the people they serve. I am very curious and love to learn about how things work, what makes people tick, and how to create more joy in the world. Instagram: @MakingBusinessArt…
Henry Ford once said that “if there is any secret of success, it lies in the ability to get the other person’s point of view and see things from [their] angle as well as from your own.” What Henry Ford was talking about is practicing “cognitive empathy” also known as “perspective taking.” My guest and founder of Others Unlimited, Karen Faith, teaches people in organizations how to be more successful by learning and practicing “cognitive empathy” to achieve better results in communication, trust, culture, collaboration, and many other benefits. In this conversation Karen and I talk about different types of empathy, her empathy training curriculum, the benefits of practicing “cognitive empathy,” the importance of personal boundaries, developing what she calls “unconditional welcome,” self awareness, practicing ethnography, and the arc of Karen’s professional journey from musician, to performance artist, to the present day, and the influence of her training in the arts on her work with organizations. Karen also shares her reflections on making business into an art form and how she has transformed deep personal pain into gifts she uses to help people change and grow. ABOUT OUR GUEST Karen Faith is Founder and CEO of Others Unlimited . She is an ethnographer, strategist, and creator of the Others curriculum. Her findings, talks and workshops have guided initiatives at Google, Indeed, Intuit, Applebee’s, The NBA, The ACLU, Blue Cross Blue Shield, The Federal Reserve Bank, The Nelson- Atkins Museum of Art, and more. Karen is an alumnus of the Hyper Island Business Transformation course in Stockholm, Sweden, and a recipient of the Dwight Conquergood award for ethnographic research at Performance Studies International in London. She has taught her approach to students at Penn State, Juilliard, Chapman University, University of Michigan, Kansas State University, and the National University of Singapore School of Design. She’s presented at SXSW Interactive in Austin (2018 and 2022), DesignUp in Bangalore (2019), HOW Design Live in Chicago (2019), and the 4As Stratfest in NYC (2019, 2021, and 2023). Her TEDx talk on Unconditional Welcome has received nearly 2M views. ABOUT MAKING BUSINESS ART Making Business Art is a podcast for curious people where we explore how to make our work more meaningful and enchanting for ourselves and the people we serve. We draw lessons and inspiration from entrepreneurs, designers, scientists, creative leaders and artists about creating remarkable experiences that light up our customers and our teams. This podcast is the creation of and hosted by me, Ezequiel Williams. I am an entrepreneur, innovation strategist, facilitator, and business designer. I help leaders and teams see their challenges differently and find ways to deliver value that are more desirable and satisfying for the people they serve. I am very curious and love to learn about how things work, what makes people tick, and how to create more joy in the world. Instagram: @MakingBusinessArt…
New technologies enable fresh opportunities to connect with visitors in physical spaces. But connecting with people in a way that feels authentic, trustworthy, engaging, and enduring takes a whole lot of passion, collaboration, and a deep love of story and craft. My guest and Emmy-award winning creative executive and entrepreneur, Josh Goldblum, has spent over 20 years honing his craft at the intersection of art, technology, and culture to create amazing technology-enabled experiences for cultural organizations and brands. If you have visited the Metropolitan Museum of Art in New York, the Museum of Fine Arts in Boston, the Art Institute of Chicago, or the MIT Museum, chances are you experienced the work of Josh’s award-winning experience design agency, Bluecadet. In this episode, Josh and I talk about Bluecadet’s collaborative approach to working with clients, what it takes to create new experiences that resonate deeply with audiences, building teams and communities, his early influences, and more. What I enjoyed most about this conversation is learning about Josh’s passion for fostering deep, authentic connection with people and the lengths that he will go to do it. Josh’s stories highlight how, regardless of the tools available to us, focusing on human connection is the secret sauce to produce exceptional work. ABOUT OUR GUEST Josh Goldblum is an Emmy-award winning creative executive and entrepreneur working at the intersection of art, technology and culture. He serves as the CEO of Bluecadet , an award winning experience design agency that has overseen signature projects for the Metropolitan Museum of Art, Nike, The MIT Museum, the Smithsonian and Google. He curates and hosts Futurespaces , an interview series focused on exploring innovation in contemporary experience design. Josh is a frequent speaker and moderator. He is available for select consulting projects in experience design and organizational transformation in the cultural sector. His accolades include the Emmy, Webby, FWA, MUSE, IXDA, FastCompany, One Show, and more. Check out what Josh is up to here: https://www.bluecadet.com/ https://futurespaces.com/ https://artwrld.com/ ABOUT MAKING BUSINESS ART Making Business Art is a podcast for curious people where we explore how to make our work more meaningful and enchanting for ourselves and the people we serve. We draw lessons and inspiration from entrepreneurs, designers, scientists, creative leaders and artists about creating remarkable experiences that light up our customers and our teams. This podcast is the creation of and hosted by me, Ezequiel Williams. I am an entrepreneur, innovation strategist, facilitator, and business designer. I help leaders and teams see their challenges differently and find ways to deliver value that are more desirable and satisfying for the people they serve. I am very curious and love to learn about how things work, what makes people tick, and how to create more joy in the world. Instagram: @MakingBusinessArt…
If we want to be an effective leader, team member, and problem-solver, we must be skilled at understanding what is really going on with ourselves and others. My guest, entrepreneur and author, Michael Ventura, spent years refining an approach to help leaders and teams develop valuable perspectives that can be applied to solve problems internally and for their customers. Michael calls this approach “Applied Empathy,” and even authored a book with that title. This approach focuses on getting to know others and their challenges by actively engaging with them and applying what we learn to developing more effective and satisfying solutions. In this conversation Michael and I discuss his journey in founding his award-winning strategy and design firm, Sub Rosa; how he developed the Applied Empathy approach; why and how he started a traditional medicine practice based on traditions of qigong and Nahua shamanic practices from Mexico; how his consulting work and traditional medicine work are connected; reflections on how to foster deeper connection with others; and the life lessons from his dog and how that led him to join the founding team at Kismet, a dog food company founded by celebrity couple John Legend and Chrissy Teigen. Learn more about Michael at: www.consolidatedeggs.com Instagram: @themichaelventura ABOUT OUR GUEST Michael Ventura is an accomplished leader, practitioner, and educator. As the founder of strategy and design consultancy Sub Rosa, he advised influential organizations from the American Civil Liberties Union, Goldman Sachs, Google, Microsoft, and Nike to well-respected institutions such as The United Nations and the Obama-Biden Administration. Alongside his thought leadership work, Michael serves as faculty at the Esalen Institute and in private practice working with individuals seeking personal growth and mentorship. His book, Applied Empathy (Simon & Schuster 2018) explores the intersectionality of these two worlds (leadership and self development) through the practice of empathy for each of us as individuals, for others, and for society at large. He has served as a board member and advisor to a variety of organizations including Behance, The Burning Man Project, The Smithsonian’s Cooper Hewitt National Design Museum, the United Nations' affiliated Tribal Link Foundation, and a variety of growth-stage businesses. He is a visiting lecturer at institutions such as The University of Michigan's Ross School of Business, Princeton University, and the United States Military Academy at West Point. An ardent steward of personal and professional development, Michael is frequently engaged as an advisor to leaders, teams, and corporate boards at moments of transformation and change. ABOUT MAKING BUSINESS ART Making Business Art is a podcast for curious people where we explore how to make our work more meaningful and enchanting for ourselves and the people we serve. We draw lessons and inspiration from entrepreneurs, designers, scientists, creative leaders and artists about creating remarkable experiences that light up our customers and our teams. This podcast is the creation of and hosted by me, Ezequiel Williams. I am an entrepreneur, innovation strategist, facilitator, and business designer. I help leaders and teams see their challenges differently and find ways to deliver value that are more desirable and satisfying for the people they serve. I am very curious and love to learn about how things work, what makes people tick, and how to create more joy in the world. Instagram: @MakingBusinessArt…
If you could reinvent your organization and your career, what would you do? After many years of working with executives from prominent organizations, Tim Leberecht recognized and wanted to support people’s desire to feel a sense of belonging, dream bigger, stretch their wings and transform how they lived and worked. After publishing his first book, The Business Romantic , Tim took the leap to reinvent his career and life. He co-founded The House of Beautiful Business, a unique company that helps humanize organizations and build a more beautiful future. Today Tim is sought out by leaders of Fortune 500 companies and organizations across sectors who are seeking to develop a new playbook to align their work with a deeper sense of purpose and human connection. In this conversation Tim and I discuss the work he does through The House of Beautiful Business; how his time as a musician and recording artists influences his work today; lessons learned as a C-suite executive; how to create beauty in business; the importance of cultivating imagination and conviction; and how the future of business might be outside of business. ABOUT OUR GUEST Tim Leberecht is a German-American entrepreneur, curator, and author, and the co-founder and co-CEO of the House of Beautiful Business , the global network for the life-centered economy. Previously, Tim served as the chief marketing officer of NBBJ, a global design and architecture firm. From 2006 to 2013, he was the chief marketing officer of product design and innovation consultancy Frog Design. He has spoken at numerous conferences worldwide including AI Masters, DLD, HSM Expo, New Cities Summit, Online Marketing Rockstars, Re:publica, SXSW, The Conference, The Economist Big Rethink, The Next Web, Unleash, Thinking Digital, WOBI, and the World Economic Forum. His TED Talks “3 Ways to (Usefully) Lose Control of Your Brand” and “4 Ways to Build a Human Company in the Age of Machines” have been viewed more than 3 million times to date. Moreover, Tim has delivered keynotes and workshops for many leading global brands, including at high-profile senior executive forums for Adobe, Airbus, BCG, Cap Gemini, Daimler, Deloitte, Galp, Google, IBM, LinkedIn, Microsoft, Merck, Porsche, SAP, Siemens, Sky, UPS, and others. Tim served on the World Economic Forum’s Global Agenda Council on Values from 2013 to 2016. He is a BMW Foundation Responsible Leader. He is the author of the book The Business Romantic (Harper Business, 2015), which has been translated into ten languages to date, and The End of Winning (Droemer, 2020). He is currently working on a new book about curation. His writing regularly appears in publications such as Entrepreneur , Fast Company , Forbes , Fortune , Harvard Business Review , Inc , Psychology Today , Quartz , and Wired . He is the co-publisher of the Book of Beautiful Business (2019), and the co-host of the Next Visions podcast with Porsche as well as the Tangier Memos podcast. ABOUT MAKING BUSINESS ART Making Business Art is a podcast for curious people where we explore how to make our work more meaningful and enchanting for ourselves and the people we serve. We draw lessons and inspiration from entrepreneurs, designers, scientists, creative leaders and artists about creating remarkable experiences that light up our customers and our teams. This podcast is the creation of and hosted by me, Ezequiel Williams. I am an entrepreneur, innovation strategist, facilitator, and business designer. I help leaders and teams see their challenges differently and find ways to deliver value that are more desirable and satisfying for the people they serve. I am very curious and love to learn about how things work, what makes people tick, and how to create more joy in the world.…
Keeping up with the accelerating pace of change and complexity in our world can feel daunting. Fortunately, there are people like global improv consultant and comedy teacher, Belina Raffy, who can show us how to re-energize how we relate with our teams and bring more joy, creativity, and connection to our organizations. Belina makes the case that practicing improv is the gym to strengthen our ability to deal with complexity. In this conversation Belina and I discuss the benefits we can derive from practicing applied improv at work and other areas of our lives, improv’s triangle model, the distinction between serious and solemn, how to let go of being constrictive and embrace being more expansive, genuine vs. toxic positivity, teaching activists stand up comedy to help them reach and connect with audiences, and the genius of her friend Tolu and how he devised a program to train CEOs through his office cleaning service. ABOUT OUR GUEST Belina Raffy is a global improv consultant, climate comedy teacher, and giggler, helping people and organisations to bring more love, expansiveness, and ability to engage with complex systems into our responses to climate and social issues. She has worked with many organisations including the science accelerator lab Frontier Development Lab (a collaborative partner with the European Space Agency and NASA), giz (a German sustainable development organisation), and the Inga Foundation (which applies a scientifically proven, organic agroforestry system that helps farmers thrive). Belina has been designing and facilitating different forms of improv workshops for people working in sustainability since 2008 to help build collaboration, engagement, and our ability to engage with complex issues. She was on the board of the Applied Improvisation Network for six years, co-chaired many of their international conferences, and initiated a collaboration between the Applied Improvisation Network and the Red Cross Climate Centre. Belina wrote a book, ‘ Using Improv to Save the World (and me) ’ about her experience of letting go of having a home and travelling to 11 countries around the world to facilitate applied improvisation workshops. And since 2015, Belina has been delivering one of her favourite brainchildren - ’ Sustainable Stand Up ’ - a course which teaches people working on climate and social issues how to use a loving form of humour to think more expansively about the issues they care about, and to communicate them in a more engaging way. In June 2023, Belina became a facilitator of the powerful peer-coaching tool the Flow Game, so she could help people gain clarity about their work and lives in a deeper way. Belina is based in Berlin, Germany and giggles a lot because she loves what she does. ABOUT MAKING BUSINESS ART Making Business Art is a podcast for curious people where we explore how to make our work more meaningful and enchanting for ourselves and the people we serve. We draw lessons and inspiration from entrepreneurs, designers, scientists, creative leaders and artists about creating remarkable experiences that light up our customers and our teams. This podcast is the creation of and hosted by me, Ezequiel Williams. I am an entrepreneur, innovation strategist, facilitator, and business designer. I help leaders and teams see their challenges differently and find ways to deliver value that are more desirable and satisfying for the people they serve. I am very curious and love to learn about how things work, what makes people tick, and how to create more joy in the world. Instagram: @MakingBusinessArt…
Big complex problems don’t necessarily have to be overwhelming. My guest and applied anthropologist, Ellie Snowden, harnesses the power of small stories to help people in organizations turn big intractable problems into manageable ones. She argues that one-size-fits-all solutions don’t work. Instead, we can create much more impactful interventions by quickly gathering many small and granular stories related to a complex problem and then bring together multiple expert perspectives to envision the best path forward. The approach employed by Ellie and her colleagues is helpful in identifying what is truly needed to effectively address a big complex problem while opening fresh possibilities for the future. In this conversation, Ellie and I discuss her unique approach to work at The Cynefin (pronounced kuh-nev-in, it’s a Welsh word) Company; how she uses a software tool called SenseMaker to gather stories and facilitate collaborative problem-solving work; how studying medical anthropology, yoga, and massage has shaped her approach to her work; and her take on embodied knowledge, humanizing business and doing meaningful work. ABOUT OUR GUEST Ellie Snowden works at the Cynefin Company as a senior research consultant focused on enabling clients to make use of distributed ethnography (SenseMaker®), and participatory sense-making methods. The Cynefin Company is a centre for applied complexity: bridging principles from the natural sciences, with narrative inquiry. Ellie's academic background is in the anthropology of social development and transformation, with a specialism in medical anthropology. After working as a qualitative researcher in public policy and employment research, she found herself coming back to her roots and joining the Cynefin Centre in 2016. Ellie currently leads development of the Centre’s Health Programme. Some of her more recent projects include: identifying drivers of child and early forced marriage with the Women’s Refugee Commission in the Philippines and Zimbabwe; an oral history of Nurses experiences during COVID-19 with the Royal College of Nursing (Northern Ireland and Scotland). The work currently in development is focused on how best to support the healthcare workforce in the years to come. Ever a proponent of embodied knowledge and exploring the epistemological and ontological possibilities of different modalities of health and healing, Ellie is also a trained massage therapist and yoga teacher. ABOUT MAKING BUSINESS ART Making Business Art is a podcast for curious people where we explore how to make our work more meaningful and enchanting for ourselves and the people we serve. We draw lessons and inspiration from entrepreneurs, designers, scientists, creative leaders and artists about creating remarkable experiences that light up our customers and our teams. This podcast is the creation of and hosted by me, Ezequiel Williams. I am an entrepreneur, innovation strategist, facilitator, and business designer. I help leaders and teams see their challenges differently and find ways to deliver value that are more desirable and satisfying for the people they serve. I am very curious and love to learn about how things work, what makes people tick, and how to create more joy in the world. Instagram: @MakingBusinessArt…
Is there an aspect of your work you find beautiful? While we might not think of beauty as a property that arises in many domains of work, my guest and sociology professor, Brandon Vaidyanathan, is finding beauty at work in unexpected places. After unexpectedly stumbling into the topic of beauty at work during research projects, Brandon is now devoting time to explore how we might expand our understanding of beauty and how it shapes us in our work and personal lives. In this conversation Brandon and I discuss his Beauty at Work project, how it got started, his journey into sociology, and how he is bringing people from different disciplines together to explore how beauty works and what it looks like in the workplace. If you find some aspect of your work beautiful and want to share, tell us about it here: https://forms.gle/wcPUEc6bXVaUEZNWA ABOUT OUR GUEST Dr. Brandon Vaidyanathan is Associate Professor and Chair of the Department of Sociology and Director of the Institutional Flourishing Lab at The Catholic University of America. He holds bachelor’s and master’s degrees in Business Administration from St. Francis Xavier University in Nova Scotia and HEC Montreal respectively, and a Ph.D. in Sociology from the University of Notre Dame. Dr. Vaidyanathan's research examines the cultural dimensions of religious, commercial, and scientific institutions, and has been widely published. He is author of Mercenaries and Missionaries: Capitalism and Catholicism in the Global South (Cornell University Press, 2019) and co-author of Secularity and Science: What Scientists Around the World Really Think About Religion (Oxford University Press, 2019). He is also the founder of Beauty At Work , a media platform which includes a YouTube channel and podcast exploring how beauty can both foster and inhibit our flourishing in a variety of domains, such as science, food, business, religion, justice, and more. Website: www.beautyatwork.net Youtube: https://www.youtube.com/@beautyatwork ABOUT MAKING BUSINESS ART Making Business Art is a podcast for curious people where we explore how to make our work more meaningful and enchanting for ourselves and the people we serve. We draw lessons and inspiration from entrepreneurs, designers, scientists, creative leaders and artists about creating remarkable experiences that light up our customers and our teams. This podcast is the creation of and hosted by me, Ezequiel Williams. I am an entrepreneur, innovation strategist, facilitator, and business designer. I help leaders and teams see their challenges differently and find ways to deliver value that are more desirable and satisfying for the people they serve. I am very curious and love to learn about how things work, what makes people tick, and how to create more joy in the world. Instagram: @MakingBusinessArt…
Have you ever thought about what gets in the way of teams achieving the results they want? My guest, Andres Marquez-Lara, makes the case that it’s not due to a lack of tools or technology, but rather due to miscommunication, misaligned agendas, ego and conflict. Or, as he calls it, “messy human stuff.” Andres is a leadership development and collaboration expert who combines his training in clinical psychology with his background in improv and theater to create connections that help people come together and get past the barriers that get in the way of accomplishing great work. In this episode Andres and I discuss how he works with leaders and organizations to navigate the “messy human stuff” that gets in the way of team engagement, trust, alignment, and the achievement of organizational goals. We also talk about how he learned to use skills from improv and theater to build community, how creating trust is an ongoing activity, the importance of self-awareness for leaders, the lessons he learned through his experience as an immigrant, and his book writing experiment using Chat GPT. ABOUT OUR GUEST Andres Marquez-Lara is Founder and CEO of UFacilitate . He helps high-performing teams in nonprofit and philanthropic institutions deal with the “messy human stuff” that creates silos that put their mission at risk by breaking down barriers to collaboration across people, departments, and organizations. Andres is Adjunct Faculty at the Executive Master in Policy Leadership (EMPL) and Master of Policy Management (MPM) at the Georgetown University McCourt School of Public Policy, Adjunct Faculty at Georgetown University Institute for Transformative Leadership and a Guest Lecturer at the Georgetown University’s Latin America Leadership Program (LALP). He is also a Senior Fellow at the Center for Excellence in Public Leadership (CEPL) at George Washington University, and an Advisor at the Emergence Project for Purposeful Entrepreneurship at Stanford University. He was named one of the emerging social innovators of the year in North America by Ashoka and American Express back in 2014. He also received the George C. Askew Award from the American Academy of Certified Public Managers for his exceptional curriculum when he worked at the DC Department of Behavioral Health. He earned a BA in psychology from Duke University, and a graduate degree in clinical community psychology from the Universidad Catolica Andres Bello in Caracas, Venezuela. He lives in the triangle area in North Carolina with his wife and two young children. Download Andres’ book “Facilitating Leadership” here: https://www.ufacilitate.com/book/ ABOUT MAKING BUSINESS ART Making Business Art is a podcast for curious people where we explore how to make our work more meaningful and enchanting for ourselves and the people we serve. We draw lessons and inspiration from entrepreneurs, designers, scientists, creative leaders and artists about creating remarkable experiences that light up our customers and our teams. This podcast is the creation of and hosted by me, Ezequiel Williams. I am an entrepreneur, innovation strategist, facilitator, and business designer. I help leaders and teams see their challenges differently and find ways to deliver value that are more desirable and satisfying for the people they serve. I am very curious and love to learn about how things work, what makes people tick, and how to create more joy in the world. Instagram: @MakingBusinessArt…
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