Does your AI-based interface talk to customers the way a real person would or is it tech for tech’s sake? We are here at Forrester CX in Nashville, TN and hearing all about the latest insights and ideas for brands to create better experiences for their customers. Agility is less about bolting on new features just because the tech is available and more about making tomorrow’s experiences feel intuitive and natural to the end customer using them. Today we’re diving into designing for the future of experiences with AJ Joplin, Senior Analyst at Forrester. About AJ Joplin AJ is the lead analyst for Forrester’s research on experience design (XD), design organizations, and design leadership. Helping XD and customer experience (CX) leaders develop and deliver on research-based strategy is AJ’s professional passion. She has observed that the most effective organizations combine clear purpose with the right people and leverage systems to clarify decision-making, prioritization, and workflows. AJ also has years of workshop facilitation experience in human-centered design and design thinking. Using her professional coaching skills, AJ bring clients through ambiguity and into alignment on what matters and what’s next. Resources Forrester: https://www.forrester.com https://www.forrester.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 " Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Few careers have the kind of daily worldwide impact as software engineering. It shapes the interactions that billions of people have online across so many moments of their days. So, how do software engineers keep ahead of the world's increasing reliance on IT solutions? Welcome to SEEK Bytes, a podcast for software engineers, by software engineers who work at SEEK, an Australian-founded leader in online employment marketplaces. Each fortnight, our team of hosts and guests will explore internationally topical issues, interview experts in their field and share practical insights and tips relevant to you and what you love to do. Software engineering impacts everyone. Join us as we deep dive into your IT career and celebrate the influence that software engineering has in an online world. SEEK is a market leader in online employment marketplaces that span ten countries across Asia Pacific and Latin America. Visit SEEK at seek.com
Few careers have the kind of daily worldwide impact as software engineering. It shapes the interactions that billions of people have online across so many moments of their days. So, how do software engineers keep ahead of the world's increasing reliance on IT solutions? Welcome to SEEK Bytes, a podcast for software engineers, by software engineers who work at SEEK, an Australian-founded leader in online employment marketplaces. Each fortnight, our team of hosts and guests will explore internationally topical issues, interview experts in their field and share practical insights and tips relevant to you and what you love to do. Software engineering impacts everyone. Join us as we deep dive into your IT career and celebrate the influence that software engineering has in an online world. SEEK is a market leader in online employment marketplaces that span ten countries across Asia Pacific and Latin America. Visit SEEK at seek.com
Changing from hands-on engineer to engineering manager is a leap that many talented developers find intimidating—with good reason. Gladys Lim shares her personal path through this career progression, offering insights into the often unclear roadmap of leadership. Gladys discusses the common challenges engineers face when stepping into management roles, from shifting identity away from technical contributions to developing the people skills necessary for team leadership. She discusses how she uses her technical knowledge as an advantage in her role, revealing the strategies that helped her succeed and the unexpected lessons she learned along the way.…
In part two of our conversation with Adam Kreitals, we move from theory to practice. Having explained the reasoning behind Clean Architecture, we will now explore real-world applications and concrete examples of its principles. Adam covers Onion Architecture, Domain Driven Architecture plus more, explaining how Clean Architecture brings them together to separate our concerns. We also touch on rich and anaemic entities, the dependency rule, and more. Get ready for a thorough look at Clean Architecture.…
Clean Architecture is a powerful approach to software design that prioritizes long-term maintainability and flexibility, but what does it all mean? Evolving landscapes—technologies, dependencies, frameworks, performance needs, and security demands—are constant in our field. Whatever we build today will almost certainly go through change. It’s when we acknowledge this that Clean Architecture proves its true value. Adam Kreitals unpacks the principles of Clean Architecture and the importance of making software resilient to change.…
The crew discuss the morals and principles of white hat hacking and reporting found vulnerabilities to the companies affected. But what happens when someone does the right thing but the reaction from these large companies is not what's expected. Is the company in the right or are they taking advantage?…
Leon and Alex further explore the ins and outs of Technical Product Management. They share advice on how Software Engineers can influence the technical roadmap and better align to the companies product goals. They also explore the career pathways into transitioning from a Software Engineer (and related roles) to a Technical Product Manager.…
Leon and Alex explain the role of improving product development through building reliable and efficient platform based tools that Software Engineers consume instead of end customers. Their roles help to guide their teams build the tools for Software engineer needs that fundamentally align to the overarching business strategy.…
What does it take to build a strong security culture? In part two, Kelsy Luengen shares further insights on fostering security awareness, getting leadership buy-in, and influencing without authority. Kelsy also explores social engineering hacks along with new and upcoming AI vulnerabilities including using your likeness.…
Security isn’t just about tools and policies—it’s about culture. Kelsy Luengen joins us to talk about how engineers can influence security practices within their teams. Security often falls to dedicated teams, but how can individual engineers advocate for better security practices? Kelsy shares practical ways to make security a shared responsibility across an organization. This episode is part 1 of a 2 part series.…
What do flight security and SQL injection have in common? More than you think! Security vulnerabilities can have real-world consequences. In this episode, we discuss SQL injection—why it’s still a problem, how to prevent it, and what engineers should know. Then, we shift gears to job interviews, sharing tips for technical interviews, behavioral questions, and standing out as a candidate.…
In part two of our front-end series, we continue our conversation with Jahred Hope, diving deeper into the world of front-end software engineering, covering accessibility, testing strategies, and real-world implementations of building UI that stands the test of time. If you enjoyed part one, you won’t want to miss this.…
Front-end development is always evolving. What makes a front-end codebase great? In this two-part series, we sit down with Jahred Hope, the Engineering Manager for front-end practices at SEEK, to break down front-end best practices, the latest trends, and how to build scalable, maintainable UI. We talk through essential practices, from structuring code to performance optimization. Whether you’re a beginner or a seasoned front-end engineer, this episode has something for you.…
Change is constant in the tech industry, but managing it effectively? That’s a skill on its own! Sarah Duffy joins us to discuss how individuals and organisations can thrive amidst change, including the art and science of change management. Listen in to gain byte sized insights on how to build your change resilience, foster alignment, and make change work for everyone.…
Ever wondered if that side project you've been tinkering with could turn into something bigger? Side projects are more than just a hobby—they're a way to experiment, learn new skills, and build something truly your own. In this episode, we explore the value of side projects—how they help engineers grow, stay motivated, and even land new opportunities. We discuss why engineers should invest time in side projects, how to balance them with work, and stories of projects that turned into career-changing opportunities.…
Why is a healthy dose of scepticism essential for software engineers and why should you cast doubt on things we should trust; CDNs, security reports and our own code. Delve into the concept of “Abstraction-ception”, making the bold claim that everything we know is an abstraction of an abstraction. Can learning topics superficially lead to unexpected bugs in code? Tune in to hear real-world stories of security issues that the SEEK Bytes hosts have encountered, and how abstractions are both necessary for understanding and risky in making us believe we know "enough". Resources: https://www.bleepingcomputer.com/news/security/dev-rejects-cve-severity-makes-his-github-repo-read-only/ https://lab.wallarm.com/polyfill-io-supply-chain-attack-malicious-javascript-injection-puts-over-100k-websites-at-risk/ https://carbon-steel.github.io/jekyll/update/2024/06/19/abstractions.html…
This week's episode explores REST API's and the best practices for working with API's in general. API design validation, asynchronous processing, security, rate limiting, monitoring and more are discussed by Will, Elliott and Seamus. This podcast references the following article: What makes a good rest api (from apitally.io )…
플레이어 FM에 오신것을 환영합니다!
플레이어 FM은 웹에서 고품질 팟캐스트를 검색하여 지금 바로 즐길 수 있도록 합니다. 최고의 팟캐스트 앱이며 Android, iPhone 및 웹에서도 작동합니다. 장치 간 구독 동기화를 위해 가입하세요.