The Digestible Dynamics podcast

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Bruce Bracken에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Bruce Bracken 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

Mind The Business: Small Business Success Stories

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Understanding Taxes as a Newly Formed Small Business - Part 2 of the Small Business Starter Kit 28:24

14일 전28:24

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28:24

In our second installment of the Small Business Starter Kit series - we’re tackling a topic that’s sometimes tricky, sometimes confusing, but ever-present: taxes. Hosts Austin and Jannese have an insightful conversation with entrepreneur Isabella Rosal who started 7th Sky Ventures , an exporter and distributor of craft spirits, beer, and wine. Having lived and worked in two different countries and started a company in a heavily-regulated field, Isabella is no stranger to navigating the paperwork-laden and jargon-infused maze of properly understanding taxes for a newly formed small business. Join us as she shares her story and provides valuable insight into how to tackle your business’ taxes - so they don’t tackle you. Learn more about how QuickBooks can help you grow your business: QuickBooks.com See omnystudio.com/listener for privacy information.…

The Digestible Dynamics Podcast

시리즈 홈•Feed

Welcome everyone, to the Digestible Dynamics Podcast!

If you are a business user looking to innovate with Microsoft technology, then the Digestible Dynamics podcast is for you. If you are a business executive looking to further leverage your Microsoft investment, then the Digestible Dynamics podcast is for you is for you. And if you're an IT Pro looking for pro-tips and tricks that the experts are using in the field, this podcast is for you.

The Digestible Dynamics Podcast is a dedicated to helping Business Applications innovators maximize their investment in Microsoft technology. We focus on providing content and value in short (7-10 minute) episodes. So, this means you can take us with you anywhere.

Each episode will feature a Microsoft Dynamics expert whose responsibility is to highlight business value for our customers.

The content from this podcast will be release weekly and it will help you learn the D365 platform in the context of transforming your business.

Hosted on Acast. See acast.com/privacy for more information.

73 에피소드

#Tech #Business #Bruce Bracken #Dynamics 365

The Digestible Dynamics Podcast

updated 9일 전

시리즈 홈•Feed

Welcome everyone, to the Digestible Dynamics Podcast!

Each episode will feature a Microsoft Dynamics expert whose responsibility is to highlight business value for our customers.

The content from this podcast will be release weekly and it will help you learn the D365 platform in the context of transforming your business.

Hosted on Acast. See acast.com/privacy for more information.

73 에피소드

#Tech #Business #Bruce Bracken #Dynamics 365

모든 에피소드

The Digestible Dynamics Podcast

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Project Sophia The Future of Business Intelligence 22:30

9일 전22:30

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22:30

In this episode, Julie Strauss, Vice President of Project Sophia at Microsoft, introduces us to Project Sophia, a groundbreaking AI-powered business research canvas. Julie explains how Sophia allows users to engage with their data in a conversational manner, generating visualizations and suggesting next steps. The discussion delves into the various applications of Sophia, the importance of data quality, and how the tool personalizes user experiences. Julie also shares insights on the surprises and learnings from the project, emphasizing the need for good data and the potential for Sophia to evolve based on user interactions. About Our Guest: Julie Strauss is the Vice President of Project Sophia, a groundbreaking generative AI product at Microsoft. With over 20 years of experience in creating customer-centric experiences, Julie has a proven track record of leading various product missions across Microsoft. Her current project represents a new generation of AI-first application patterns, designed to revolutionize complex business decision-making through innovative approaches to discovering, visualizing, and interacting with business data across organizational boundaries. About Project Sophia Project Sophia is an AI-first business application designed to assist users with complex, cross-functional tasks by providing a new way to discover, visualize, and interact with business data. It features an AI-powered research canvas and large language model-powered blueprints, enabling users to create exploratory journeys and understand business data through AI-generated charts and insights. Project Sophia offers quick insights and recommends next steps, allowing users to start with a question and explore different options iteratively until achieving the best possible outcome. Currently available in the EU and US regions, Project Sophia is in preview and aims to revolutionize business decision-making. To try Project Sophia while its still in preview visit: https://projectsophia.microsoft.com/ To provide your feedback on your experience with Project Sophia visit: https://adoption.microsoft.com/en-us/project-sophia/ Hosted on Acast. See acast.com/privacy for more information.…

The Digestible Dynamics Podcast

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Data Strategy for Dynamics 365 + AI 21:10

23일 전21:10

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21:10

In this episode, hosts Kayla Rohde and Bill Whalen are joined by Trey Johnson, Data Analytics Solution Specialist, and Daryl Moll, Data Engineering Director at Velosio, to delve into the intricacies of preparing data for AI adoption. The discussion covers best practices for ensuring data quality, security, and effective planning, while sharing success stories from various business sectors. The guests also explore the future potential of AI in enhancing business processes and decision-making, addressing challenges such as data integration and governance. Tune in to gain valuable insights from experts who are at the forefront of data and analytics solutions. About Our Guests Trey Johnson is a published author, speaker, and consultant with over 30 years of experience in business intelligence, data management, and analytics. As a Data Analytics Solution Specialist at Velosio, Trey leads the practical application of Microsoft Fabric and Power Platform, collaborating with internal teams and clients to deliver innovative solutions that drive data-driven insights and optimize business outcomes. His expertise spans operational leadership, team building, and leveraging Microsoft technologies to help organizations achieve their goals. Daryl Moll is a seasoned technology leader with over 25 years of experience in IT, cloud architecture, and data solutions. As the Data Engineering Director at Velosio, Daryl specializes in generative AI, Microsoft SQL, Dynamics ERP and CRM, Power Platform, and Microsoft 365. With a deep understanding of public and private cloud technologies, virtualization, and Microsoft’s server platforms, Daryl drives innovative solutions that optimize business operations and deliver exceptional results for clients. About Velosio Velosio is a leading cloud applications services partner, specializing in helping companies modernize applications, simplify operations, and leverage data for better decision-making. With over 30 years of experience, Velosio offers a comprehensive range of solutions, including ERP, CRM, data analytics, AI, and automation. Their team of 450 business professionals and industry experts is dedicated to empowering clients to achieve their most ambitious goals through innovative technology and proven methodologies Explore More from Velosio: Learn more about Velosio on their website: https://www.velosio.com/ Unlock the power of data-driven insights and elevate your business's profitability and growth by downloading Velosio's expert guide, Leading with Purpose found here: https://www.velosio.com/go/data-driven-insights-for-business-leaders/?utm_medium=syndication&utm_source=digestible-dynamics-podcast Hosted on Acast. See acast.com/privacy for more information.…

The Digestible Dynamics Podcast

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AI Powered Engineering: Insights from Sinha Prasoon 18:54

5 weeks 전18:54

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18:54

In this conversation, Prasoon Sinha discusses the integration of Microsoft AI technologies in traffic engineering, emphasizing the importance of communication and the social impact of their projects. He highlights how AI and digital tools enhance project delivery, improve safety, and ultimately contribute to better quality of life for communities. The discussion also explores the future of AI in traffic engineering, focusing on augmenting human capabilities and leveraging global knowledge. About Our Guest Prasoon Sinha is the Global Director of Digital Solutions at Arcadis, with over 24 years of experience at the intersection of transportation and technology. He is a pioneer in leveraging AI, automation, and advanced data science to reimagine the delivery and operations of transportation systems. Prasoon has worked extensively with state DOTs and local agencies to assist with their digital transformation. His expertise in merging transportation engineering with cutting-edge technology drives impactful solutions that enhance safety, efficiency, and system performance. About Arcadis Arcadis is the world’s leading company delivering intelligence-driven sustainable design, engineering, and consultancy solutions for natural and built assets. With a mission to improve quality of life, Arcadis addresses today’s most pressing challenges, including climate change, urbanization, and digital transformation. The company operates in over 30 countries, employing more than 36,000 professionals such as architects, data analysts, designers, engineers, project planners, and sustainability experts. Founded in 1888, Arcadis has over 135 years of experience in delivering integrated and holistic solutions across the full project lifecycle. To learn more about Arcadis, visit their website: https://www.arcadis.com/ Hosted on Acast. See acast.com/privacy for more information.…

The Digestible Dynamics Podcast

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Streamlining Operations with D365 & AI 21:31

10 weeks 전21:31

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21:31

As we shift into 2025, we're going to be diving deep into the world of AI and its impact on the Business Applications space. On today's episode, we'll be joined by Robbie Morrison, the visionary CEO of Velosio. Robbie is a renowned technology leader and expert system architect, celebrated for his innovative solutions that drive efficiency and growth. With a profound expertise in Microsoft Dynamics 365, cloud technologies, and infrastructure, Robbie is adept at navigating complex business environments and addressing critical challenges. His strategic implementation of scalable solutions has consistently transformed business operations. Episode Topics: What are some of the common business challenges you see organizations trying to solve with Dynamics & AI? The end customer can be considered a major driving factor when it comes to organizations taking on a business transformation process. What are some of the ways you've seen adoption D365 impact the end customer experience, and how do you see AI tying into that impact? How can organizations ensure a smooth transition and adoption of D365 and its AI capabilities? How do you see the role of AI evolving in business operations over the next few years? Useful Resources: Microsoft Dynamics 365 Implementation and Support | Velosio https://www.velosio.com/go/tech-trends-executive-roundtable/ About our Guest: Robbie Morrison is a visionary technology leader and expert system architect known for developing innovative solutions that enhance efficiency and growth. As CEO of Velosio, his deep expertise in Microsoft Dynamics 365, cloud technologies, and infrastructure uniquely positions him to navigate complex business environments. Robbie excels at addressing critical challenges, particularly for mid-market companies, by implementing scalable solutions that transform business operations. Prior to leading Velosio, Robbie founded and steered multiple pioneering technology enterprises, including the inaugural Internet Service Provider in Northwest Georgia. His forward-thinking leadership and strategic foresight have consistently propelled transformative advancements and robust growth. Hosted on Acast. See acast.com/privacy for more information.…

The Digestible Dynamics Podcast

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"Service Anywhere" with D365 18:55

15 weeks 전18:55

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18:55

In today’s fast-paced digital landscape, organizations are leveraging AI to fundamentally transform customer service operations. This shift is not just about adopting new technologies; it’s about enhancing how businesses interact with their customers. By utilizing AI-driven solutions, companies can streamline processes, provide personalized experiences, and proactively anticipate customer needs, paving the way for more efficient and responsive service. On Today's episode, we’ll be joined by Jon Rastia, Argano’s Senior Director of Strategy, to delve into the concept of “Service Anywhere.” This innovative approach emphasizes the implementation of comprehensive AI-driven solutions designed to enhance customer service departments. We’ll explore current trends in customer service transformation, identify common pitfalls to avoid during these changes, and discuss the substantial business value that these AI-driven initiatives can bring. Episode Topics: Who is Argano? What is Service Anywhere? What are 3 Key trends you're customers are requesting? What are some common pitfalls to avoid when considering a Contact Center/Customer Service transformation? What's the business value customers are achieving with deploying Microsoft Dynamics CS/FS? What's the #1 takeaway you'd like to share with the audience regarding AI in the Contact Center? Useful Resources: https://argano.com/ https://www.microsoft.com/en-us/dynamics-365/topics/customer-service/customer-service-software?msockid=218959fa313a647b28994cc230d465e6 About our Guest: Jon Rastia brings 25+ years of designing and implementing CX solutions, coupled with a record of outstanding leadership and success resulting in reduced costs, increased efficiencies, and improved ROI. Jon brings a deep knowledge of successfully applying modern technology in several industries; his experience includes the retail, manufacturing, insurance, and financial services. As a former Chief Information Officer, he has provided technology vision and leadership developing and implementing large-scale, complex enterprise information systems supporting distributed and centralized business operations. His efforts leading teams have achieved more effective and cost-beneficial enterprise-wide business solutions. Hosted on Acast. See acast.com/privacy for more information.…

The Digestible Dynamics Podcast

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Wave 2 for D365 Customer Service 17:47

22 weeks 전17:47

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17:47

No KJ, here's Kayla, and D365 Customer Service changes... oh my! We're back with a new season, new co-host, but with the same, great, digestible tidbits for Dynamics 365. This episode, we formally welcome Kayla as our new co-host, wish KJ goodbye and good luck. Kayla also shares what the big updates are for D365 CS for the Wave 2 Release. Episode Topics: Welcome Kayla! What's new with CS Useful Resources: Blog release - 2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform Product documentation 2024 Wave 2 Release Microsoft Release Planner for Customer Service Who is Kayla Rohde? Welcome to Digestible Dynamics! I'm Kayla Rohde, a Microsoft Business Applications Technical Specialist with a decade of experience in supporting business applications. Born and raised in the Midwest, I've lived in Nebraska, Iowa, and now call Minnesota home. With an educational background in Business Systems Analysis, my passion lies in helping organizations understand and overcome their business challenges using innovative Microsoft solutions. The endless possibilities for solving business problems with technology is what excites me the most about my work. When I'm not diving into the world of business technology, I'm a proud dog mom to two wonderful dogs, Diesel and Xena. I also love indulging in hobbies like reading, writing, painting, and learning new things—from ancient history to playing the guitar. I cherish spending time with family and friends and enjoy traveling. I'm thrilled to share insights and stories with you on this podcast. Let's explore the dynamic world of business applications together! Connect with Kayla - Kayla Rohde | LinkedIn Hosted on Acast. See acast.com/privacy for more information.…

The Digestible Dynamics Podcast

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Microsoft D365 Contact Center 21:01

32 weeks 전21:01

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21:01

Microsoft has introduced Dynamics 365 Contact Center, a Copilot-first cloud contact center solution aimed at revolutionizing customer service. This innovative platform integrates generative AI to provide seamless customer engagement across multiple channels, including voice, SMS, chat, email, and social media. It offers advanced features like context-aware, personalized conversations, real-time sentiment analysis, and intelligent routing to ensure customers receive timely and accurate assistance. The solution also supports effortless self-service, allowing customers to resolve their issues independently through natural, human-like interactions. The impact of adopting a digital contact center is profound for businesses. For instance, companies can experience a 31% increase in first call resolution and a 20% reduction in missed routes, leading to enhanced customer satisfaction and loyalty². Additionally, the platform's real-time reporting capabilities enable service leaders to optimize operations and reduce costs, further driving efficiency and effectiveness in customer service delivery. ***Editor's note: - To clarify Sree's point about Copilot Studio, Copilot Studio entitlements are included in D365 Contact Center, but not D365 Customer Service. If you purchase licenses for D365 Customer Service it does NOT come with Copilot Studio entitlements. That would require an additional purchase of Copilot Studio licenses. Episode Topics: What is D365 Contact Center? Which type of customer would be a good fit for D365 Contact Center? How does D365 Contact Center differ from our other CS offerings? How can customers learn more and get started? Useful Resources: Announcing Dynamics 365 Contact Center - a Copilot-first cloud contact center to transform service experiences - The Official Microsoft Blog Dynamics 365 Contact Center | Microsoft Dynamics 365 Introducing Microsoft Dynamics 365 Contact Center About Sree Yeggina Sree Yeggina has over 15 years of experience in the technology space as an engineer, functional consultant, and sales enablement leader. Currently, Sree is the Global Director of Sales Readiness for Business Applications Customer Experience and Service categories where she passionately enables the world about achieving world class CX through end-to-end seamless customer engagement Connect with Sree - Sree Yeggina | Linkedin Hosted on Acast. See acast.com/privacy for more information.…

The Digestible Dynamics Podcast

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From Lead to Signature with D365 and Docusign 18:27

43 weeks 전18:27

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18:27

Out of the box, Dynamics 365 can help organizations of various sizes across different industries solve business problems with technology. Whether that's improving seller efficiency and pipeline accuracy, or boosting CSAT by solving your customer service problems more quickly, or it's ensuring your field agents are better equipped to complete their work orders with a true customer 360 view, Dynamics 365 can help. Another powerful aspect of the platform is its ability to integrate with Partner solutions that help augment dynamics 365 processes and workflows. For example, you can integrate Docusign with your existing D365 ecosystem to ensure more intelligent and automated document management In this episode, we interview Suresh Jeevanani, senior director of Strategic Partnerships at Docusign to highlight the value of the D365 and Docusign integration and how organizations can use it today. Episode Topics: What do you do at Docusign do? What is the value of a Docusign and D365 integration? What does the Docusign integration feature within Copilot for Sales entail? How can a customer get started? Useful Resources: Dynamics 365 Integrations | Docusign DocuSign for Dynamics (microsoft.com) Sign up for Copilot for Sales Extensibility Preview (microsoft.com) About Suresh Jeevanani Suresh Jeevanani is Senior Director, Strategic Partnerships at Docusign. He has over 2 decades of experience in the high-tech industry. He is passionate about bringing power to technology & technology ecosystems to help customers transform their businesses. He lives in San Francisco Bay Area with his wife and daughter. In his spare time, Suresh likes to play tennis and go road-biking. Connect with Suresh - Suresh Jeevanani | LinkedIn Hosted on Acast. See acast.com/privacy for more information.…

The Digestible Dynamics Podcast

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Copilot for Service 15:04

45 weeks 전15:04

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15:04

Customer service agents face challenges such as access to relevant data and the right technological tools, with some juggling up to 10 different systems to address a single issue. Each step in the process of resolving customer issues is time-consuming and complex, with agents spending significant time researching cases and seeking out solutions. As customer inquiries increase in volume and complexity, organizations must find ways to streamline processes, reduce the workload on agents, and improve the overall customer experience. This week on the podcast, we have Edgar Wilson II, Principal Program Manager for Customer Service Business Applications to highlight what Copilot for Service is and how customers can extract value from it. Episode Topics: What is Copilot for Service? How is this different than D365 CS? How can a customer get started? Useful Resources: Official Microsoft Copilot for Service documentation - Copilot for Service | Microsoft Learn Quickstart—create and deploy Copilot for Service - Copilot for Service | Microsoft Learn Get started with Microsoft Copilot for Service - Training | Microsoft Learn About Edgar Wilson II: "Hi, my name is Edgar Wilson, Principal Program Manager in the Dynamics 365 Customer Service group. I hold over 15 years of Dynamics experience having spent 7 years with prestigious implementation partners including Aderant, Customer Effective and Hitachi. During this time I worked as an architect and technical consultant implementing Dynamics in a variety of industries including Financial Services, Healthcare and manufacturing. I’ve been at Microsoft 8 years, holding a variety of roles in sales and engineering in the business applications group." Connect with Edgar - Edgar Wilson II | LinkedIn Hosted on Acast. See acast.com/privacy for more information.…

The Digestible Dynamics Podcast

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The Evolution of Business Applications 17:08

47 weeks 전17:08

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17:08

What was your first interaction with technology? For our Guest, Greg Williams, VP of Strategy at Western Computer, it involved a green screen. Fast forward to the present, and he's helping organizations of various sizes implement business applications and AI technologies into their business processes to make drive growth, improve efficiency and enhance the employee experience. Episode topics: Given your extensive history and experience with Technology and business applications, how have they transformed since you started working with them? Can you help our listeners understand how they should think about technology in the context of their existing business strategies? What are the strategy pitfalls companies make when in regards to investing into a technology solution? Useful resources: Western Computer | Microsoft Dynamics 365 Gold ERP Partner Copilot for Dynamics 365 | Microsoft Learn About Greg Williams With over two decades of experience in the realm of Microsoft Dynamics, I’ve been a trusted partner for businesses seeking streamlined operations. My expertise lies in the intricate dance of manufacturing and distribution, where I’ve orchestrated solutions that drive efficiency and growth. 🚀 Professional Journey: Microsoft Dynamics Advocate: Since the late '90s, I’ve been in the trenches, unraveling complexities and optimizing processes for organizations. Digital Transformation Enthusiast: My passion lies in guiding businesses toward a future where technology empowers them. Whether it’s automating workflows or embracing cloud solutions, count me in! 🔑 Skills at a Glance: Microsoft Dynamics: From configuration to customization, I’ve navigated the Dynamics landscape. Process Optimization: I thrive on untangling operational knots and making systems hum. Distribution Excellence: Supply chains, logistics, and inventory management—my playground. Connect with Greg - Greg Williams | LinkedIn Hosted on Acast. See acast.com/privacy for more information.…

The Digestible Dynamics Podcast

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Copilot Integration with M365 28:19

1 year 전28:19

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28:19

Within Dynamics 365 Sales, Customer Service, Customer Insights Journeys, Field Service, Power Platform and Finance, users can utilize Copilot within their flow of work in each of the respective solutions. A seller can use Copilot to summarize an opportunity with D365 Sales. A customer service agent can ask Copilot a technical question about troubleshooting a product and Copilot will answer it because it is connected to an existing knowledge base. But what if the user is using Outlook or Teams? Well thanks to the Copilot integration with M365, users can access Copilot that's connected to their CRM within Outlook or Teams to update records, access business-critical information, and more. Copilot meets the end users wherever they are to ensure it can empower them right from their flow of work. Episode Topics How can users take advantage of D365 Copilot and M365 Copilot together? What will the cost be, and will users need a M365 copilot license in lieu of the D365 Copilot license? What new advancements does D365 have coming that you can share? Useful Resources Microsoft Copilot for Microsoft 365 | Microsoft 365 Introducing Microsoft 365 Copilot | Microsoft 365 Blog Microsoft Copilot for Microsoft 365 overview | Microsoft Learn About Chris Stedman Here's how Chris describes himself - "I am a Sales fanatic. With over 3 decades of experience in sales, sales operations, sales coaching, and sales strategy, I live for sales engagements and conversations! I am extremely passionate about the art of sales and the science of sales operations. Currently, as the Director of GTM strategy and motions for Business Applications at Microsoft, I focus on seller excellence, customer experience, and sales programs and automation. I reside in the great state of Minnesota, with my wife and two children. When I'm not selling or coaching, I enjoy MN Vikings football, Arsenal soccer, poker, golf, and hanging out at the lake. Please connect with me on LinkedIn!" Connect with Chris - Chris Stedman | LinkedIn Hosted on Acast. See acast.com/privacy for more information.…

The Digestible Dynamics Podcast

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How ServiceNow Innovates with Technology 22:49

1 year 전22:49

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22:49

Technology innovation involves harnessing knowledge, expertise, and resources to develop innovative solutions that solve problems, improve efficiency, drive progress, and deliver value. Technology innovation can have various impacts, such as improving the quality of life, fostering economic growth and competitiveness, enhancing efficiency and productivity, addressing societal challenges, fueling scientific and technological advancement, and empowering and engaging users. This week, we have the opportunity to discuss how an enterprise organization thinks about and executes on innovation at ServiceNow with their Deputy Chief Innovation Officer, Kevin Barnard. Episode Topics What does a Chief Innovation Officer do? How does ServiceNow drive innovation, and what role does Microsoft have in supporting it? How can ServiceNow and Microsoft partner to drive innovation in the customer relationship management space? About Kevin Barnard Kevin is the Deputy Chief Innovation Officer of ServiceNow. In his role, Kevin drives thought leadership and innovation, communicates ServiceNow’s vision and strategy, helps customers and partners see the art of the possible, and shares how ServiceNow can help the world work better for everyone. Kevin prides himself on being a technology innovator and digital transformation catalyst. Prior to joining ServiceNow in 2017, Kevin spent 14 years in various technology leadership roles at General Electric Company. He started his professional life as a journalist before taking his interview and design skills to the IT world right around the time of Y2K. He has worked in startups, e-commerce and other web-based organizations. Kevin enjoys coaching and mentoring developing leaders. He is also a 200-hr. certified yoga instructor. Connect with Kevin - Kevin Barnard | LinkedIn Hosted on Acast. See acast.com/privacy for more information.…

The Digestible Dynamics Podcast

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D365 for the Gaming Industry 20:41

1 year 전20:41

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20:41

The gaming industry is a $200+ billion industry, with tremendous opportunity to grow. Being such a massive industry means plenty of customers. As such, it is hugely important for the customer experience to be optimized from the purchase, support and playing of a game. This week, we have a D365 and Gaming industry expert discussing how gaming companies are using D365 and realizing its value. Episode Topics What are some top digital transformation trends happening in the Gaming industry? How are gaming companies using D365 today? Can you please share a customer success story around a Gaming company using D365? Useful Resources Business Applications | Microsoft Dynamics 365 Microsoft Power Virtual Agents, now part of Microsoft Copilot Studio | Microsoft Power Virtual Agents About Justin Raphael Justin is a sales leader in the mighty West-Midwest OU in the Business Applications STU focused on West coast (+Colorado, Nevada, etc). He's been at Microsoft for 11 years, starting in support (TAM, Support Seller, Support Sales Manager) for 6 years. He lives in Tacoma, WA and currently lives, breathes, and eats all things BizApps (in addition to having a vibrant family, a passion for triathlon training, and hustling his kids to various after school activities). Connect with Justin - Justin Raphael | LinkedIn We'd love to hear from you! Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts Hosted on Acast. See acast.com/privacy for more information.…

The Digestible Dynamics Podcast

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D365 Architecture and User Adoption Best Practices 20:36

1 year 전20:36

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20:36

Without user adoption, the perfect piece of technology is worthless. No matter what the analysts say about a platform, or how much AI is infused into it, if your end users are not utilizing a company's investment into a technology platform, like Dynamics 365, then they're just bleeding money. This week, our guest, Kayla Rohde, Solution Architect at Western Computer highlights some technology and user adoption best practices all organizations can implement today. Episode Topics: Can you describe your role at Western Computer and provide an overview of what Western Computer specializes in? In the context of Dynamics, how are your customers incorporating Artificial Intelligence (AI), considering its growing importance? Could you identify common challenges customers face when implementing Customer Engagement (CE) and Field Service (FS) solutions? Episode Resources: Dynamics 365 reference architectures - Dynamics 365 | Microsoft Learn Dynamics 365 Field Service documentation - Dynamics 365 Field Service | Microsoft Learn Western Computer | Microsoft Dynamics 365 Gold ERP Partner About Kayla Rohde: "Greetings! I’m Kayla Rohde, a D365 Solution Architect. I've been on an incredible journey working with D365 Applications for the last 8 years. I'm passionate about designing business systems that are efficient, user friendly, and scalable. My best work happens in a team environment where I can collaborate with other creative minds to come up with innovative solutions. Beyond my professional life, I embrace the joys (and dog fur) that come with being a dog mom to Diesel (German Shepherd -11) and Xena Warrior Princess (Aussie Doodle -3). In my free time, I enjoy running around with my dogs, yoga, reading, writing, sharing dad jokes and savoring life's little moments." Connect with Kayla - Kayla Rohde | LinkedIn We'd love to hear from you!Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts Hosted on Acast. See acast.com/privacy for more information.…

The Digestible Dynamics Podcast

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Leveraging NeuCare to Improve the HLS Experience 20:14

1 year 전20:14

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20:14

One of the industry clouds supported by the Microsoft Cloud is Healthcare. Within the USA, the US Healthcare expenditure reached $4.3 trillion in 2021 supporting the 304 million people who have healthcare. It's undoubtedly a massive industry, and in today's market, technology is pivotal to an optimal provider and patient experience. Some customers choose to build solutions, while others purchase solutions to help them improve their processes, regulation and overall patient experience. Today, we're going to be interviewing Riann from Neudesic who will educate us on NeuCare, a healthcare industry solution. Episode Topics: What is the Care Management Platform by Neudesic? What are the customer benefits of using this platform? Which D365 solutions are used to create this platform? Benefits of buying vs building a solution Useful Resources: Official Microsoft Cloud for Healthcare documentation - Microsoft Cloud for Healthcare | Microsoft Learn Reimagining Business In The Digital Age - We accelerate your journey to the cloud and help deliver real digital business transformation (neudesic.com) Healthcare & Life Sciences: Managing Data at the Heart of Healthcare (neudesic.com) About Riaan van der Merwe Riaan is a Senior Director in Neudesic's Business Application Practice, where he specializes in large scale deployment architecture and industry verticals. He has extensive experience in the healthcare and life sciences, hospitality, real-estate and financial service sectors, and is currently leading the development of Neudesic's community care management and credentialling solutions. Riaan is passionate about interoperability, platform architectures and whole person care. Connect with Riaan - Riaan van der Merwe | LinkedIn We'd love to hear from you! Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts Hosted on Acast. See acast.com/privacy for more information.…