Does your AI-based interface talk to customers the way a real person would or is it tech for tech’s sake? We are here at Forrester CX in Nashville, TN and hearing all about the latest insights and ideas for brands to create better experiences for their customers. Agility is less about bolting on new features just because the tech is available and more about making tomorrow’s experiences feel intuitive and natural to the end customer using them. Today we’re diving into designing for the future of experiences with AJ Joplin, Senior Analyst at Forrester. About AJ Joplin AJ is the lead analyst for Forrester’s research on experience design (XD), design organizations, and design leadership. Helping XD and customer experience (CX) leaders develop and deliver on research-based strategy is AJ’s professional passion. She has observed that the most effective organizations combine clear purpose with the right people and leverage systems to clarify decision-making, prioritization, and workflows. AJ also has years of workshop facilitation experience in human-centered design and design thinking. Using her professional coaching skills, AJ bring clients through ambiguity and into alignment on what matters and what’s next. Resources Forrester: https://www.forrester.com https://www.forrester.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 " Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Scott & Terry pick a topic and discuss their favourites within it. Regular segments include Personal Goal/Challenge and Pick Of The Pod. Seasons 1-3: Original format featured the discussion of bad movies, but this got too taxing.
Scott & Terry pick a topic and discuss their favourites within it. Regular segments include Personal Goal/Challenge and Pick Of The Pod. Seasons 1-3: Original format featured the discussion of bad movies, but this got too taxing.
From parts unknown, Terry and Scott have triumphantly returned. Again. This is a Christmas Special even though there is no Xmas discussion. They talk about their favourites from 2023 and what titles they are most looking forward to in 2024. The new year will bring about another reboot. And this one should be sustainable. Thanks for sticking with them, they appreciate your loyalty.…
They've gone and done it again. Another reboot. They are going back to the beginning and focusing a review on one movie. However, it's a movie they enjoy or should enjoy. No more being forced to watch crappola. Some of the other segments have been dropped or modified or have stayed the same. Thanks for tuning in, Scott & Terry hope you'll continue the journey with them.…
After another unintentionally long hiatus, Terry and Scott are back with another jam-packed episode. So many segments, so little time. The main feature is a discussion about movies they think deserve to have an origin story, a prequel. Enjoy.
Another unplanned hiatus has ended, and the boys are back. Many movies come out every year. Some are critical darlings and/or blockbusters and others are neither. Terry & Scott profess their love for the latter. And the added segments keep coming. Scott puts Terry through the paces by throwing a new (and hopefully reoccurring) game at him.…
Scott picked this week's theme, and he hates it. This will be the most all over the place list. Plain and simple, the theme is Robots. Or cyborgs. Or androids. Or clones. Or replicant. The said theme should feature a robot or whatever that is a main or featured character. Or the said theme should feature a robot or whatever that is not a main or featured character. One host lists his favourite movies with robots, the other lists his favourite movie robots. Either way, it's silly and entertaining. Usual segments continue and the new feature "Get To Know Your Hosts" triumphantly returns for its second episode.…
Welcome to the second episode to sixth season. In this episode, Terry and Scott discuss comics, video games, TV series and movies from their youth that they'd like to see have another chance to bloom. They have a chat about recent excursion to the theatre to see the long awaited third sequel in the John Wick series. Also, Terry introduces a brand new segment entitled, "Get To Know Your Hosts." Enjoy.…
Greetings Flicksmackers and welcome to the premiere episode of season six. Terry and Scott have a jammed packed episode for you starting with which films they are most looking forward to seeing for the rest of 2023. Their regular segments of their personal challenges and their picks of the pod are still present. There is an Oscar prediction results reveal, a quick discussion of two theatrical releases they saw since last recording and new feature within their lists that provide their definitive Top 3 for said subject. They hope you enjoy the new theme tune and the boys plan on introducing some new segments throughout this season. Glad to have you back and welcome to all the new listeners.…
Terry and Scott decided to do an impromptu Oscar prediction episode. Quick Picks and Quick Takes. Use their picks to help with your own Oscar pool at your risk. Enjoy. Tell Your Friends.
Terry and Scott have finally revealed their definitive lists of the Top 10 Films of 2022, somewhat definitive. And there is an unprecedented and exclusive preview to the next episode's theme.
What goes around, comes around. Terry and Scott explore their favourite movie remakes. Terry attempts to simultaneously make a joke and a reference, but proudly fails.
Terry and Scott jump into their imaginary time machine to travel back to the year 1993 to revisit their favourites from said year. Usual segments ensue, and the show is briefly interrupted by a Scott impostor.
Terry and Scott decide to give a platform to movies they deem unfit for discussion. In an act of attrition, they rant about the films they hate (for whatever the reason). There are some controversial choices on both sides of the aisle. What was planned as a short episode turned into one of their longest.…
Scott did overkill with his personal challenge, they both give there takes on Halloween Ends and Terry & Scott reveal their favourite sci-fi horror flicks.
You may have been expecting the theme of their favourite death scene. However, Scott rescinded that suggestion due the insurmountable task of trying compile a reasonably complete list. So they pivoted and Terry & Scott discuss their favourite 90s horror instead.
Spooky season is here so Terry and Scott felt an obligation to discuss some horror features. In this episode, they converse about their favourite horror franchises consisting of at least 3 movies and they pick favourite and least favourite from each series.
Finally... It's the long lost episode of FlickSmacks. Well, they thought is was lost and that they'd have to rerecord, but alas it was found. Find out Terry and Scott's favourite movies with a one word title (after eliminating a bunch of candidates with various conditions). Also hear Terry have an oral orgasm while discussing Grease, yet again.…
Podcast length back to normal. This week's podcast features a ranking of the movies Terry & Scott wish they'd seen at the theatre or could now see them at the theatre.
Welcome to a super-sized episode of FlickSmacks. Terry & Scott needed help for the topic of whodunits so they recruited their frenemy and past guest, Matt. They all manage to discuss their picks in between the seemingly endless nonsensical ramblings. At least they has fun.
Animals are great, but sometimes they are bad and sometimes they are ill-tempered. Terry & Scott venture through their favourite animal attack films or ones that feature an animal attack. This episode features a lot of preamble which includes two theatre happenings and a jaunt to the Calgary Horror Con. And regular segments ensue.…
You like long movies? Well, Terry and Scott like a lot of 'em. This episode's theme is movies 2 1/2 hours in length or longer. Tangents occur, and normal topics appear.
The year was 1997 and the world was introduced so many classic films. Terry and Scott take their time to journey back and take a walk through their favourite films from that glorious year. And the two gents continue discuss things that only they find amusing.
What is one easy topic that has eluded Scott & Terry? Colours. So with this episode, they tackle the controversial theme of movies with a colour in the title. Also, tune in as they experiment with a new podcast recording platform.
Everyone loved a heist film, or at least they should. Scott & Terry do. Take a listen to these partners in crime discuss their favourite heist movie that stole their heart.
Prepare yourself for aimless self-indulgent ramblings. Terry and Scott reach another astro plane while revealing their favourite fantasy flicks. They discuss their double bill date and regular segments seem to be longer than normal. As for the nonsense, they say either "you're welcome" or "they're sorry" depending on which side of the fence you fall.…
From the racks and the stacks, it's the best on wax! Terry and Scott have a go at their favourite music biopics and it's lengthy. They have a mini-dive into a theatrical release (that the point of this posting) is the highest user rated film on Letterboxd. Terry has to endure Scott's ongoing rant about a particular actor. And during the Picks Of The Pod, Scott uses it as a platform for self-congratulations.…
It's the start of a new season. Why? Because Terry & Scott made it so. This episode consists of the boys revealing what films they are most looking forward to for the rest of 2022. Other things happen, you'll have to listen to find out.
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