HR is no longer just about managing people—it’s about shaping the future of work. Jens Baier, BCG’s HR transformation expert, discusses how AI and shifting employee expectations are forcing companies to rethink talent strategies. From re-recruiting to upskilling employees, HR must adapt to a rapidly changing landscape. Learn More: Jens Baier: https://on.bcg.com/41ca7Gv BCG on People Strategy: https://on.bcg.com/3QtAjro Decoding Global Talent: https://on.bcg.com/4gUC4IT…
The painful truth, you're average and your customers know it. If you offer a service and your regulars are getting some of those services at other locations, they are telling you that you are not special. What are some ways you can add value to the process to shift the equation in your favor?
When do you lose the perceived value equation to a competitor? Can you spot where you’re getting beat to the punch and is it an area that you can fix easily?
How well do you know the person calling your shop? What do they perceive as valuable when servicing their vehicle and are you able to discover it within a couple questions over the phone?
Do you know the universal formula that everyone uses to make a purchase? In this new series we talk about the unconscious math everyone does in their head before they make a decision. Understand the formula and you can use it to increase sales and satisfaction for your customers.
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