Does your AI-based interface talk to customers the way a real person would or is it tech for tech’s sake? We are here at Forrester CX in Nashville, TN and hearing all about the latest insights and ideas for brands to create better experiences for their customers. Agility is less about bolting on new features just because the tech is available and more about making tomorrow’s experiences feel intuitive and natural to the end customer using them. Today we’re diving into designing for the future of experiences with AJ Joplin, Senior Analyst at Forrester. About AJ Joplin AJ is the lead analyst for Forrester’s research on experience design (XD), design organizations, and design leadership. Helping XD and customer experience (CX) leaders develop and deliver on research-based strategy is AJ’s professional passion. She has observed that the most effective organizations combine clear purpose with the right people and leverage systems to clarify decision-making, prioritization, and workflows. AJ also has years of workshop facilitation experience in human-centered design and design thinking. Using her professional coaching skills, AJ bring clients through ambiguity and into alignment on what matters and what’s next. Resources Forrester: https://www.forrester.com https://www.forrester.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 " Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Two nerds have a fun time thinking way too much about their favorite nerd topics over a nice cup of tea. Its like NPR, but y'know, interesting. Updates Monthly.
Two nerds have a fun time thinking way too much about their favorite nerd topics over a nice cup of tea. Its like NPR, but y'know, interesting. Updates Monthly.
In this episode we talk about Cancel Culture, propose a method for forgiving those who have done things worth cancelling, and reveal our deepest sins to the harsh scrutiny of the internet. God help us.
In this Episode we delve into the connection (or lack thereof) between violent video games and mass shootings, how Nazis use gaming spaces for recruitment, and what we can do about it so we can enjoy our video games in peace.
This week we tackle the upcoming Joker Movie, Punisher stans, and why we identify so strongly with fictional characters who like to swim in the deeper darker, end of the alignment pool.
This episode is all about the difference between low art and high art, who put that distinction there, and why it's mostly crap. Join us as be make more Shakespeare jokes, bite our thumbs at the Academy Awards, and generally go off the rails entirely. Warning: LOTS of tangents.
In this episode, We gnash and wail at the endings of both Game of Thrones and Avengers Endgame, lay out the dos and don'ts of writing an ending, and make mortal frenemies of the Russo Bros.
In this episode, we explore the logic and purpose of edgy comedy, why its important, and what we need to remember about comedy as an art form. Also, Staircases. Written By Marcel Alonzo Hosted by Marcel Alonzo and Kat Beaufort Edited by Marcel Alonzo
In this episode, we delve into the history of queer fanworks, discuss why so much fan work tends to cater to queer tastes, rail against the idea of "forced diversity", and sing the praises of chopsticks. Written by Kat Beaufort Hosted by Marcel Alonzo & Kat Beaufort Edited by Marcel Alonzo
In our first episode, we tackle issues of Toxic Fandom within the Star Wars Fandom and geek culture as a whole, where it comes from, and what it means for the Star wars franchise going forward. Written by Marcel Alonzo Hosted by Kat Beaufort & Marcel Alonzo Edited by Marcel Alonzo Sound Engineering assistance by Christopher Moore…
플레이어 FM에 오신것을 환영합니다!
플레이어 FM은 웹에서 고품질 팟캐스트를 검색하여 지금 바로 즐길 수 있도록 합니다. 최고의 팟캐스트 앱이며 Android, iPhone 및 웹에서도 작동합니다. 장치 간 구독 동기화를 위해 가입하세요.