Give An Ovation: The Restaurant Guest Experience Podcast With Zack Oates podcast

Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates

1
Building a Brand on Love, Legacy, and Leadership with Jane Abell of Donatos Pizza 18:55

1 day 전18:55

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18:55

Send us a text Jane Abell, Executive Chairwoman and Chief Purpose Officer of Donatos Pizza, joins Zack Oates live to discuss how leading with love and purpose has fueled Donatos' growth and guest loyalty. Jane shares how a people-first mindset, innovation, and agape capitalism shape every decision, from store operations to franchise relationships. She also explains how Donatos blends automation with hospitality to preserve their soul while scaling. Her insights offer a roadmap for brands that want to grow without losing their heart. Zack and Jane discuss: How Donatos stays true to its family business roots while innovating Why Jane believes in building companies on the power of love The role of automation in enhancing—not replacing—hospitality How they balance modern convenience with memorable guest experiences Lessons from leading through ownership changes and rapid growth Why investing in people leads to lasting guest loyalty Thanks, Jane! Links: https://www.linkedin.com/in/janeabell/ https://donatos.com/ https://www.facebook.com/DonatosPizza/…

Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates

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Inside The Great Greek’s Rapid Growth with Bob Andersen 22:22

3일 전22:22

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22:22

Send us a text Bob Andersen, President of The Great Greek Mediterranean Grill, joins Zack Oates live at RLC to share how the brand delivers full-service hospitality in a fast-casual setting. Bob discusses the art of preserving authentic experiences while scaling rapidly, the role of franchisee relationships in sustainable growth, and why Mediterranean cuisine hits the sweet spot for today’s diners. He also dives into the huge opportunity catering presents for restaurants who are ready to do it right. Zack and Bob discuss: How The Great Greek creates an elevated fast-casual dining experience Building franchisee relationships based on shared values Why Mediterranean cuisine is perfectly positioned for modern customers How to scale catering while maintaining quality and brand identity Tactics for improving off-premise guest experience Why timeless hospitality principles still win in a tech-driven world Thanks, Bob! Links: https://www.thegreatgreekgrill.com/ https://www.linkedin.com/in/bobanderseneatgreek/…

Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates

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Preserving Culture Through Rapid Growth with Rob Ertmann 19:23

6일 전19:23

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19:23

Send us a text Rob Ertmann, President of Mo’ Bettahs, joins Zack Oates live to share how the brand scaled from 22 to over 60 locations while staying true to its “be aloha” culture. Rob explains how simplicity, consistency, and operational focus helped Mo’ Bettahs deliver great guest experiences at every stage of growth. He shares insights on training, culture preservation, and why handling mistakes the right way builds loyalty. Zack and Rob discuss: How Mo’ Bettahs scaled without losing its aloha vibe Why simplicity beats complexity when scaling a brand How leadership stays connected by being present in stores How guest recovery creates stronger loyalty than perfection Why responding fast to feedback is a competitive advantage Tactics for maintaining food quality across rapid expansion Thanks, Rob! Links: https://www.linkedin.com/in/rob-ertmann-61b93927/ https://www.mobettahs.com/ https://www.instagram.com/mobettahs/ https://www.linkedin.com/company/mo-bettahs/…

Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates

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Behind the Growth of Bushfire Kitchen with Oliver Barwin 17:54

8일 전17:54

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17:54

Send us a text Oliver Barwin, CEO of Bushfire Kitchen, joins Zack Oates live to share how he transitioned from Wall Street to hospitality, building a fast-casual brand focused on healthy food, hospitality, and smart growth. Oliver explains how technology upgrades, streamlined operations, and a better-for-you menu helped Bushfire Kitchen scale during challenging times. He dives into how loyalty to the guest experience shaped their tech decisions and why being proactive in guest recovery is a must. His journey proves that a finance background can be a surprising advantage in hospitality when paired with heart. Zack and Oliver discuss: How Oliver went from investment banking to running restaurants Why Bushfire Kitchen rebuilt its entire tech stack from scratch The importance of clean operations and guest experience How smart quoting and texting improve off-premise satisfaction Using feedback tools to track and enhance table touches Tactics for creating lasting guest relationships in a competitive market Learn how Oliver’s approach to scaling Bushfire Kitchen combines heart, hustle, and hospitality. Thanks, Oliver! Links: https://www.linkedin.com/in/oliverbarwin/ https://www.instagram.com/bushfirekitchen/ https://www.bushfirekitchen.com/ https://www.linkedin.com/company/bushfire-kitchen/…

Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates

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Baking Joy Into Every Bagel with Jeff Perera 19:02

10일 전19:02

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19:02

Send us a text Jeff Perera, founder of Jeff’s Bagel Run, joins Zack to share how a passion project turned into one of the fastest-growing bagel brands in the country. From baking fresh bagels all day long to building real connections with guests, Jeff explains how focusing on hospitality, simplicity, and genuine joy helped grow his business to 12 locations—and counting. Whether it’s innovating with pimento cream cheese or remembering loyal customers by name, Jeff shows why local energy and fresh experiences are at the heart of scaling a beloved brand. Zack and Jeff discuss: Training teams to deliver genuine hospitality Keeping growth grounded in community connection Why freshness and consistency are non-negotiable Empowering staff to create memorable guest moments How small touches build big guest loyalty Tune in to hear how Jeff’s people-first approach is rewriting what it means to scale with soul. Thanks, Jeff! Links: https://www.jeffsbagelrun.com/ https://www.instagram.com/jeffsbagelrun/ https://www.linkedin.com/in/jeffreyperera/…

Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates

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Craveable Brands Done Right with Lawrence Longo 16:50

13일 전16:50

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16:50

Send us a text Lawrence Longo, serial food entrepreneur and founder of Off the Menu, joins Zack to share how building craveable products, creating genuine hospitality, and staying relentlessly simple have driven his success across multiple brands. As CEO of Prince Street Pizza, Irv’s Burgers, and The Bar Next Door, Lawrence talks about what it really takes to create businesses guests love—and how passion and great teams make it all possible. From launching viral pop-ups to building award-winning brands, he breaks down why consistency, hospitality, and product obsession matter more than trends. Whether it’s pizza, burgers, or cocktails, Lawrence shows how great guest experiences start long before the first bite. Zack and Lawrence discuss: Building craveable experiences guests can’t forget Keeping operations simple while scaling multiple concepts Creating authentic hospitality instead of just transactions Balancing digital convenience with genuine guest care Why consistency and product obsession beat chasing trends Tune in to hear how Lawrence’s people-first approach and passion for great food are redefining hospitality at every level. Thanks, Lawrence! Links: https://www.instagram.com/bigshot/ https://www.instagram.com/princestreetpizza/ https://www.instagram.com/irvsburgers/ https://www.instagram.com/thebarnextdoor/…

Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates

1
Real Connections, Real Results with Yasaman Stewart 15:48

15일 전15:48

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15:48

Send us a text Yasaman Stewart, Senior Director of Marketing at Brix Holdings, joins Zack to share how consistency, energy, and real connection drive powerful guest experiences. Drawing from her deep operations and marketing background, Yasaman explains how brands can inspire their teams, build authentic connections, and turn recognition into loyalty. Zack and Yasaman discuss: Why consistency in execution builds brand trust How operational passion elevates marketing efforts Creating emotional guest connections through genuine service Tailoring the guest experience while staying consistent Leveraging feedback and rewards to drive team motivation Tune in to hear how Yasaman’s people-first approach is creating contagious excitement across brands. Thanks, Yasaman! Learn more: https://ovationup.com/ https://www.linkedin.com/in/yasamanstewart/…

Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates

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Turning Insight Into Action with Kendall Ware 20:10

17일 전20:10

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20:10

Send us a text Kendall Ware, keynote speaker and franchise growth coach, joins Zack to share strategies for building memorable guest experiences rooted in authenticity, consistency, and connection. With a deep background in franchise leadership and hospitality, Kendall offers insights on what really drives guest loyalty—and how small moments make a big difference. Zack and Kendall discuss: Sharing authentic leadership lessons through LinkedIn Strengthening franchisee and franchisor relationships Turning convenience into long-term guest connection Using data to uncover and fix operational gaps Adapting brand standards to local market needs Tune in to hear how Kendall’s people-first approach is shaping the future of hospitality. Thanks, Kendall! Learn more: https://ovationup.com/ https://kendallware.com/ Kendall Ware - Linkedin…

Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates

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Operational Clarity Wins with Sebastian Stahl 15:48

22일 전15:48

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15:48

Send us a text Sebastian Stahl, former hospitality operator and now founder of Breadth, joins the show to talk about how restaurants can build marketing systems that actually work. As the host of Restaurant Leaders Unplugged , Sebastian shares how guest experience starts long before a diner walks through the door—and how to align your team, tech, and messaging to make every touchpoint count. Zack and Sebastian discuss: Why systems are the foundation of strong marketing How to plan campaigns instead of winging them The role of tech in enhancing guest experience Why every touchpoint shapes brand perception How to scale hospitality with the right people The connection between employee and guest experience Tune in to hear Sebastian’s operations-first take on restaurant marketing and how structure creates standout experiences. Thanks, Sebastian!…

Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates

1
What Truly Creates Restaurant Magic with Troy Guard 18:37

29일 전18:37

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18:37

Send us a text Chef Troy Guard, founder of TAG Restaurant Group, joins the show to share how creating a vibe, embracing the unexpected, and mentoring talent have helped him grow multiple restaurant concepts across states. From dishwasher to executive chef, Troy reflects on his journey and how guest experience is driven by feeling—not formulas. Zack and Troy discuss: Why “vibe” is the first thing he notices in a restaurant How to scale a brand while staying true to its soul The power of mentorship and opening doors for others Why hospitality is more than food—it’s emotion How to keep concepts fresh without losing consistency Why feedback and change go hand in hand Tune in to hear how Troy’s people-first philosophy creates lasting guest impressions and sustainable growth. Thanks, Troy!…

Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates

1
Rewiring Customer Perception with Melissa Hughes 19:32

5 weeks 전19:32

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19:32

Send us a text Dr. Melissa Hughes joins Zack to explore the neuroscience behind the guest experience. As a keynote speaker and author, Melissa breaks down why small missteps in a restaurant can have an outsized impact, and how operators can respond to reviews with empathy and intention. Zack and Melissa discuss: How the brain's negativity bias affects guest perception Why noise can ruin a meal regardless of food quality The power of thoughtful responses to negative reviews Why most feedback contains hidden truth How service recovery can create more loyal guests How personalization and empathy influence customer retention Tune in to hear how Melissa’s brain-based insights can transform the way you handle feedback and build guest loyalty. Thanks, Melissa!…

Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates

1
Culture That Connects with Chris Schultz 18:46

6 weeks 전18:46

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18:46

Send us a text Chris Schultz, CEO of Voodoo Doughnut, joins Zack to share how the brand’s rebellious spirit and cult following stem from bold choices and intentional culture. With decades of experience in hospitality, Chris explores how staying weird can still mean staying operationally sharp. Creating a culture that celebrates personality and creativity Empowering team members to deliver standout guest experiences Turning failures into conversation starters and brand loyalty Why engagement and heart matter more than speed Building human connection in every guest interaction Tune in to hear how Voodoo Doughnut keeps the magic alive while scaling the brand. Thanks, Chris!…

Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates

1
Authenticity by Design with Shaz Khan of Tono Pizzeria + Cheesesteaks 17:43

7 weeks 전17:43

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17:43

Send us a text Shaz Khan, co-founder of Tono Pizzeria + Cheesesteaks, joins Zack to share how he's built a beloved multi-unit brand without losing the feel of a local favorite. With an engineering mindset and a passion for hospitality, Shaz breaks down the systems, tech, and transparency that drive guest loyalty and operational excellence. Zack and Shaz discuss: Building guest trust through transparency and truthfulness Balancing scale with authenticity and community feel How tech tools like Ovation and Marqii elevate guest feedback and insights Responding to every online review with empathy and intention Why real conversations with local restaurant owners matter most Tune in to hear how Shaz’s integrity-first approach is shaping the future of fast casual hospitality. Thanks, Shaz!…

Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates

1
Running a Profitable Restaurant Without Being Trapped in It with David Scott Peters 19:24

8 weeks 전19:24

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19:24

Send us a text Zack sits down with David Scott Peters , restaurant coach, speaker, and author of Restaurant Prosperity Formula , to break down how independent restaurant owners can create financial and operational freedom . He shares why delegation without documentation leads to failure , how to build a system that works without you, and why great guest experiences start with operational excellence. Zack and David discuss: Why most restaurant owners fail to delegate effectively The simple way to document systems without extra work How anticipating guest needs creates better hospitality The key to stepping back from daily operations and making more money Follow David Scott Peters: DavidScottPeters.com Restaurant Prosperity Formula Podcast YouTube…

Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates

1
From Brand Voice to Guest Experience with Stacey Kane 18:15

9 weeks 전18:15

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18:15

Send us a text Zack welcomes Stacey Kane, a fractional CMO for emerging and beyond brands, to discuss the importance of brand voice, guest experience, and tactical marketing strategies in the restaurant industry. With experience leading marketing efforts for multiple brands, Stacey shares how businesses can define their identity, engage guests, and use nostalgia to create memorable experiences. Zack and Stacey discuss: Why brand personality is the foundation of marketing success The origin story approach to uncovering a restaurant’s mission and vision How multi-generational guests demand more than a one-size-fits-all experience Tactical marketing ideas that can be implemented immediately The importance of leveraging existing vendor capabilities Folow Stacey: https://www.linkedin.com/in/staceylkane/ Thanks, Stacey!…

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