Tech On Toast, The Hospitality Tech podcast

Tech on Toast, The Hospitality Tech Podcast

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Crunch Time for Hospitality: Inventory, Insights & Innovation with Eric Tiv 45:25

4일 전45:25

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45:25

In this episode of Tech on Toast , Chris Fletcher chats with Eric Tiv from CrunchTime about the tools operators actually need to control costs, reduce waste, and scale operations with confidence. From bar shifts to boardrooms, Eric shares how his journey led him into hospitality tech and why he believes inventory visibility and operational consistency are the future. Plus, we dive into the world of QSR, the power of GMs as tech influencers, scaling in the Middle East, and why McDonald’s lettuce issues might be more revealing than you think… Whether you’re a single-site operator or scaling fast, this one’s packed with relatable stories, insights, and practical takeaways. ⏱️ Key Moments: • [01:30] ZenZap sponsor shout-out & team comms rant • [03:15] Meet Eric Tiv – from smoky bars to McDonald’s to CrunchTime • [10:20] What CrunchTime actually does – and why it matters • [17:00] 3 million eggs?! Real talk on stock, shrinkage & fraud • [24:40] Inventory pain points and why some operators still love paper • [32:55] Secret salespeople: why GMs are tech’s biggest influencers • [38:10] Expansion in Saudi & why the Middle East is embracing tech • [45:20] Operators buy tech when they need it – but should they? • [54:15] Why support and training are still deal breakers • [01:03:00] The impact of packaging on margin – yes, really • [01:09:00] Operation Rodney: how naming issues can drive action • [01:18:00] AI, automation and what’s coming next for CrunchTime 🎯 Top Takeaways: • Inventory success isn’t about buying tech – it’s about knowing where your issues are. • Simplicity wins: The easier the system is for your team to use, the more value you’ll get. • GMs are key tech influencers – they carry tools from role to role. • Visibility = opportunity. Spot your cost issues fast, then act. • Tech without training = waste. Adoption and support are everything. 🔗 Connect: • 💼 CrunchTime Website • 🔍 Find Eric Tiv on LinkedIn…

Tech on Toast, The Hospitality Tech Podcast

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The Future of Dining: Enhancing Efficiency and Experience with Rapid Res 51:51

10일 전51:51

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51:51

I'm thrilled to announce the latest episode of the Tech On Toast podcast, where I had the pleasure of chatting with Mark Roberts, the founder and CEO of Rapid Res. Mark shared some incredible insights from his journey in the tech and restaurant industries, and I wanted to highlight three key takeaways that really stood out to me: The Importance of Adaptability in Business Mark emphasized how crucial it is for businesses, especially in the restaurant sector, to adapt to changing consumer behaviors and market dynamics. With the rise of quick-service restaurants and the shift towards convenience, traditional dining establishments must innovate to stay relevant. Rapid Res aims to bridge the gap by streamlining the dining experience, allowing restaurants to compete effectively against larger chains. This adaptability is not just about technology; it’s about understanding your customers and evolving with their needs. Learning from Past Experiences Mark's journey with Easy Pre-Orders taught him invaluable lessons about the startup landscape. He candidly discussed the challenges he faced, from securing funding as a first-time entrepreneur to navigating the complexities of the restaurant industry. His experience highlights the importance of resilience and learning from both successes and failures. As he embarks on this new venture with Rapid Res, he’s applying those lessons to create a more efficient and customer-centric solution. It’s a reminder that every setback can be a stepping stone to future success. The Power of Collaboration One of the most exciting aspects of Mark's approach with Rapid Res is the emphasis on partnerships. By collaborating with restaurants and leveraging technology, he’s creating a platform that not only benefits his business but also drives foot traffic back to local eateries. This collaborative spirit is essential in today’s competitive landscape, where businesses must work together to thrive. Mark’s vision of enhancing the dining experience through technology is a testament to the power of teamwork and shared goals. I encourage you to listen to this episode for a deeper dive into Mark's insights and the innovative solutions Rapid Res is bringing to the table. Whether you're in the tech space, the restaurant industry, or just someone interested in entrepreneurship, there’s something valuable for everyone. 🎧 Tune in now and let’s keep the conversation going! #TechOnToast #Podcast #Entrepreneurship #Innovation #RestaurantIndustry #Collaboration #Adaptability…

Tech on Toast, The Hospitality Tech Podcast

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The Future of Hotel Management: Integrating Tech for a Seamless Guest Experience 41:30

17일 전41:30

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41:30

I'm excited to announce the latest episode of the Tech On Toast podcast, where we dive deep into the world of hospitality technology with our special guest, Pete Saunders, Head of Relationships at Zonal Hotel Solutions. In this episode, we explore the intersection of technology and hospitality, and I wanted to share three key takeaways that stood out to me: The Importance of Integration in Tech Stacks One of the biggest challenges facing hospitality operators today is managing complex tech stacks. Pete highlighted how many businesses are overwhelmed with numerous products that don’t communicate effectively with each other. This often leads to "dirty integrations" and reporting nightmares. The solution? A streamlined approach with a focus on integration, allowing operators to have a cohesive system that enhances efficiency and improves the guest experience. Total Revenue Management: A Game Changer We discussed the shift from traditional revenue management to total revenue management. This approach not only looks at room rates but also considers all revenue streams from a guest, such as dining and additional services. By understanding the total value a guest brings, operators can make more informed decisions that drive profitability. This holistic view is crucial in today’s competitive landscape. The Role of AI in Enhancing Guest Experience AI is no longer just a buzzword; it’s becoming an integral part of hospitality technology. Pete shared insights on how Zonal is leveraging AI to analyze customer data and provide actionable insights to staff. This not only helps in personalizing the guest experience but also empowers teams to deliver exceptional service without the stress of complicated systems. I encourage you to listen to the full episode for a deeper dive into these topics and more! Whether you're in hospitality or tech, there are valuable insights that can help you navigate the evolving landscape of our industry. A big thank you to our sponsor, ZenZap, for supporting this season of the podcast. And as always, thank you for tuning in! Let’s keep the conversation going—what are your thoughts on these takeaways? #TechOnToast #Hospitality #Technology #Podcast #AI #RevenueManagement #Integration #ZonalHotelSolutions…

Tech on Toast, The Hospitality Tech Podcast

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Putting the cash back in the teams pockets with James Brown,CEO of Brewdog Bars, Co- Founder of TIPJAR, 1:10:35

23일 전1:10:35

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리스트

1:10:35

This week Chris talks to James Brown, CEO of Brewdog Bars and Co-Founder of TIPJAR. During the episode Chris & James discuss the journey James & TIPJAR have been on since first meeting Chris at an EXP101 event back in 2019. A lot has happened since then on James’s journey with both Brewdog and TIPJAR. Amongst huge growth and product iterations James teaches us a fairly big lesson about trademarking your product. It's a remarkable series of events with one of the tech world's giants, lawyers, counter offers and a German court ruling…you need to tune into hear this!! Apart from that big news, we also discuss the following, TIPJAR’s inception and uncovering a problem no one else wanted to solve! Building a tech product in a pandemic Hiring and keeping great people Protecting your product and fighting for what's yours. Supporting the hospitality industry and putting cash back in the workers pockets Brewdog’s global domination and looking after people, regardless of what the papers say! Getting the industry legislation ready Running two companies and finding balance between family life and worklife. And much more, welcome back to the Tech on Toast podcast. The Tech on Toast Podcast is brought to you by⁠⁠ ⁠ ⁠⁠⁠⁠⁠pointOne EPoS⁠⁠⁠⁠⁠ ⁠.⁠⁠ ⁠⁠⁠⁠⁠pointOne EPoS⁠⁠⁠⁠⁠ offers the complete Epos system for your hospitality business, from mobile order and pay and self-serve kiosks to restaurant and kitchen management, pointOne has the solution. Head over to their website today to find out more and get in touch with their experienced team.…

Tech on Toast, The Hospitality Tech Podcast

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Managing Tech Across Multiple Brands with Jon Davis, CTO, Caprice Holdings 37:35

23일 전37:35

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37:35

🎙️ Exciting News! 🎙️We are thrilled to announce the release of our latest episode on the TECH ON TOAST podcast! 🎉 In this episode, we had the privilege of chatting with Jon Davis, CTO at Caprice Holdings Ltd.. 🌟Here are three key takeaways from our conversation:1️⃣ Embrace the Journey: John shared how Caprice Holdings didn't aim to be trailblazers but rather "fast followers." They observed what others were doing in the industry, trusted their expertise, and built upon that foundation. This approach not only saves time but also allows for continuous growth and improvement.2️⃣ Customer Experience Matters: Caprice Holdings understands the importance of listening to their customers. They conducted a comprehensive project to analyse the entire customer journey, from the decision-making process to the restaurant experience. By seeking feedback and understanding their customers' needs, they can constantly strive to be better.3️⃣ Building Relationships: John emphasised the power of building relationships within the industry. He mentioned how working in a restaurant creates strong bonds quickly, and many of his closest friends today are people he worked with 25 years ago. This highlights the importance of fostering connections and creating a supportive community within the tech industry.These insights from John Davis shed light on the importance of continuous learning, customer-centricity, and building meaningful relationships. 🌐If you're interested in hearing more about John's experiences and the fascinating world of Caprice Holdings, make sure to tune in to the latest episode of the Tech on Toast podcast! 🎧As always, thank you for your continued support, and we can't wait to bring you more engaging content in the future! Stay tuned and keep toasting! 🍞🔥The TECH ON TOAST podcast is brought to you by Redcat, The Hospitality IT platform.Manage multiple sites across POS, Online Ordering, Loyalty Apps, Kitchen Management, and Virtual Brands with a single system.#TechOnToast #PodcastEpisode #IndustryInsights #CustomerExperience #BuildingRelationships #ContinuousLearning…

Tech on Toast, The Hospitality Tech Podcast

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Start up to Sum UP, supporting entrepreneurs and beyond in the hospitality industry with Luke Beavon 39:24

23일 전39:24

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39:24

🎙️ New Episode Alert! 🎧Merry Christmas, everyone! I hope you all had a lovely day with your families. As you continue to rest and relax, why don't you spend 30 minutes with Chris and Luke? We really enjoyed chatting with Luke, and we hope you do too.This episode provided a deep dive into the world of hospitality technology with Luke Beavon, UK, CEO of SumUp. We explored the challenges and opportunities within the industry, the evolving landscape of payments, and the importance of data and service in driving business success. SumUp's Evolution: Luke discusses SumUp's growth from a company serving nano and micro businesses to one that now caters to small and medium-sized businesses with a range of products, including point-of-sale systems, business accounts, and more.Hospitality Tech Trends: We delve into the impact of COVID-19 on the hospitality industry, the adoption of new technologies, and the challenges faced by operators, such as staffing and cost management.The Future of Payments: Luke shares insights on the future of payments, including the potential for digital wallets to reduce transaction fees and create a seamless ecosystem for consumers and businesses.SumUp's Services: We learn about SumUp's focus on speed and reliability in payment processing, especially in high-pressure environments like stadiums.Data and Reporting: The importance of data in understanding business performance is emphasised, with SumUp offering robust reporting tools for businesses of all sizes.Personal Touch: Luke shares his personal life, including his plans for Halloween with his kids and his upcoming DJ gigs.Join us next time on the Tech On Toast podcast for more insights into the tech world.The ⁠Tech On Toast⁠ podcast is brought to you by ⁠Redcat⁠, Manage multiple sites across POS, Online Ordering, Loyalty Apps, Kitchen Management, and Virtual Brands with a single system.Thank you for tuning in, and stay tuned for more exciting episodes coming your way soon! 🎙️✨Thank you for your continued support, and I can't wait to hear your thoughts on this episode! Let's toast to technology and its impact on the hospitality industry! 🥂✨#TechOnToastPodcast #HospitalityTech #Leadership #VisionAndCulture[00:04:36] Shift in hospitality technology.[00:06:44] Hospitality businesses adapting to change.[00:10:18] Food markets and hospitality.[00:14:19] Payments becoming a battlefield.[00:16:40] Changing regulations in payment services.[00:20:40] POS stands at trade show.[00:21:19] Point of sale options.[00:26:02] Modern hospitality and experiential activities.[00:27:41] Food trucks at music festivals.[00:30:47] Tipping culture and payment methods.[00:33:29] The future of payments.…

Tech on Toast, The Hospitality Tech Podcast

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Piaggios, Pizzas and Potential with Ruth Carpenter, Head Of Marketing at Pizza Pilgrims 38:16

23일 전38:16

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38:16

Welcome back to another episode of the Tech On Toast podcast, where we delve into the world of hospitality tech with industry insiders. In this episode, we had the pleasure of chatting with Ruth Carpenter from Pizza Pilgrims, a brand that's been serving up Neapolitan pizza with a side of fun and innovation.Ruth shared insights into how Pizza Pilgrims maintains its independent spirit and commitment to quality as it grows. With 24 pizzerias and counting, they're not just expanding their physical presence but also their digital footprint. Ruth discussed the challenges of finding tech solutions that enhance their operations without compromising the human touch that's central to their brand.We also touched on the success of their Pizza in the Post initiative, which kept the brand alive in people's homes during lockdown and continues to be a strategic tool for market expansion and customer engagement.Ruth emphasised the importance of culture at Pizza Pilgrims, highlighting their diverse and inclusive hiring practices and their efforts to keep the brand's original story and values at the forefront as they grow.As Pizza Pilgrims looks to open five new locations this year and another five the next, Ruth and her team are focused on ensuring that any new tech integrations align with their brand ethos and support their team on the ground.It was an enlightening conversation filled with laughter, insights, and a shared love for pizza. Stay tuned for more episodes where we bring you the latest and greatest from the world of hospitality tech.Enjoyed the episode? Don't forget to visit techontoast.community for more content, and join us next time on Tech On Toast!…

Tech on Toast, The Hospitality Tech Podcast

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The Power of Data: Boosting Revenue with Impact Data's TalkBox with David Bird 47:37

24일 전47:37

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47:37

I'm thrilled to announce the latest episode of the Tech On Toast podcast, where I had the pleasure of chatting with David Bird, Sales Director at Impact Data. We delved into the fascinating world of data-driven marketing and how businesses can leverage technology to enhance customer engagement and drive revenue. Here are three key takeaways from our conversation that I believe every marketer and business owner should consider:The Power of Automation in MarketingDavid shared insights on how Impact Data's TalkBox platform is revolutionizing the way businesses communicate with their customers. By automating marketing strategies based on customer behavior, businesses can significantly increase engagement without overwhelming their teams. Imagine sending personalized promotions to customers at the right time, ensuring that you're not just sending blanket messages but rather targeted communications that resonate with individual preferences. This approach not only enhances customer experience but also drives sales effectively.Data as an Insurance PolicyOne of the most compelling points David made was about viewing your customer database as an insurance policy for the future. In challenging economic times, retaining existing customers is more crucial than ever. By nurturing your database and utilizing it for targeted marketing, businesses can create a safety net that helps sustain revenue. David emphasized that even if you're not actively marketing, growing your database is essential. When the time comes to engage, having a robust list can make all the difference.Simplicity and Agility in Tech SolutionsIn our discussion, we touched on the importance of simplicity and agility in tech solutions. David highlighted how Impact Data focuses on deep integrations with a select number of partners, allowing them to provide tailored solutions that truly meet the needs of their clients. This approach not only simplifies the user experience but also enables businesses to adapt quickly to changing market demands. As David put it, "If we have lots of integration partners, it goes in a queue, and then they all have to be prioritized." By streamlining their focus, Impact Data can deliver exceptional value and support to their clients.I encourage you to listen to the full episode for more insights and stories from David's journey in the tech industry. Whether you're a seasoned marketer or just starting out, there's something valuable for everyone in this conversation.👉 Listen now!Thank you for tuning in, and as always, I appreciate your support! Let’s keep the conversation going in the comments below. What are your thoughts on leveraging data in marketing? 💬…

Tech on Toast, The Hospitality Tech Podcast

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Boosting Restaurant Profits with AI and Digital Loyalty: Insights from Sachin Vasani 38:40

4 weeks 전38:40

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38:40

Welcome to the Tech On Toast podcast! In this episode, host Chris Fletcher is joined by Sachin Vasani, founder of INSY, as they dive into the world of hospitality technology and marketing.Sachin shares his unique journey from a social work background to becoming an entrepreneur in the tech space, highlighting the challenges and triumphs along the way. Discover how INSY is revolutionising the way independent restaurants attract, convert, and retain customers through innovative marketing systems that integrate online ordering, customer communications, and digital loyalty.Learn about the exciting features of INSY's products, including the game-changing missed call WhatsApp back service and the AI employee, Nishi, designed to enhance customer engagement. Sachin also discusses the importance of understanding marketing metrics and how independent operators can leverage technology to boost their profits and streamline operations.Whether you're a restaurant owner or simply interested in the intersection of technology and hospitality, this episode is packed with valuable insights and practical advice.Don't forget to check out INSY at GoINSY.com and connect with Sachin on LinkedIn!Timestamps:00:00 - Introduction and sponsorship by ZenZap00:11 - Meet Sachin Vasani02:23 - Sachin's background and journey into tech11:52 - The mission of INSY22:08 - Customer success stories30:32 - Introduction of AI employee, Nishi36:02 - Future plans for INSY Subscribe for more episodes and insights into the tech world!…

Tech on Toast, The Hospitality Tech Podcast

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Navigating the Power of Feedback with Jess and Darren from Yumpingo 51:14

5 weeks 전51:14

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51:14

Hey everyone! I'm excited to announce the latest episode of the Tech On Toast podcast, where we dive deep into the world of hospitality tech with our special guests from Yumpingo, Jess Walton and Darren. If you’re in the hospitality industry or just curious about how technology is transforming the way we operate, this episode is a must-listen! Here are my top three takeaways: The Power of Feedback : One of the most significant shifts in the hospitality industry is how operators are beginning to view feedback. Traditionally, feedback was often seen as a tool for damage control, primarily focused on responding to negative reviews. However, Jess and Darren emphasize that feedback should be viewed as a strategic asset. By collecting and analyzing guest insights, operators can identify areas for improvement and drive meaningful change across their businesses. This proactive approach not only enhances guest experiences but also boosts overall operational efficiency. Continuous Improvement with Tech : Yumpingo has developed a unique methodology called the Continuous Actions Process (CAP), which is all about driving ongoing improvements in hospitality operations. Unlike traditional methods that may work well in manufacturing, CAP is tailored for the complexities of the hospitality sector. It allows operators to quickly identify issues, implement changes, and measure the impact—all in real-time. This means that even small tweaks can lead to significant improvements in guest satisfaction and operational performance. The Human Element in Tech : While technology plays a crucial role in streamlining operations, Jess and Darren remind us that the human touch is irreplaceable. They highlight the importance of building relationships and understanding the unique challenges that hospitality operators face. By combining tech with a consultative approach, Yumpingo helps businesses not just to adopt new tools but to embrace change and foster a culture of continuous improvement. 01:19 Meet the Guests: Jess and Darren from Yumpingo 02:33 Jess's Journey in Tech and Account Management 03:39 Darren's Background and Transition to Hospitality Tech 05:12 Understanding Yumpingo's Value Proposition 06:50 The Evolution of Feedback in Hospitality 09:54 Adoption and Continuous Improvement with Yumpingo 12:28 The Role of Tech in Enhancing Customer Experience 14:48 Tech on Table: The Future of Hospitality 18:50 Driving Customer Loyalty with Data 19:13 Personalisation and CRM Integration 20:27 Challenges in Training and Development 21:43 Feedback and Operational Improvements 22:38 The Lasagna Story: A Lesson in Consistency 24:10 Leveraging Technology for Real-Time Feedback 26:14 The Importance of Addressing Minor Issues 33:33 Adapting to Market Changes 37:50 Future Trends in Hospitality Tech 41:39 Closing Thoughts…

Tech on Toast, The Hospitality Tech Podcast

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Changing Lives, One Ingredient at a Time: Ewan Phillips' Mission 36:35

6 weeks 전36:35

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36:35

Exploring Food Marketing and Allergens with Ewan Phillips - Tech N Toast PodcastJoin us for an enlightening conversation with Ewan Phillips, co-founder of 'And It Has,' on this episode of the Tech N Toast podcast. Ewan shares his journey from food marketing to creating a tech solution for allergen management in the hospitality industry. Discover how his passion for food, customer experience, and community-driven initiatives led to innovative solutions that enhance safety and streamline operations in restaurants. Whether you're intrigued by food tech, hospitality, or personal entrepreneurial stories, this episode sheds light on the intersection of all these areas and more.00:00 Introduction and Initial Setup00:11 Podcast Begins: Guest Introduction01:16 Casual Conversation and Personal Stories03:52 Discussion on Food Marketing and Career Journey09:18 The Birth of 'And It Has'10:14 Challenges and Solutions in the Food Industry17:04 Importance of Training and Compliance18:06 Impact of Customer Journey and Employee Safety18:55 Managing Supplier Changes and Protocols19:51 Labor Audits and Self-Managed Accounts20:09 Personal Stories and Customer Interactions22:19 Changing Trends in Food Search and Technology24:51 Supporting Autism and Food Preferences28:57 Building a Passion-Driven Business31:27 Challenges and Rewards of Founders33:38 Future Plans and Networking…

Tech on Toast, The Hospitality Tech Podcast

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Future-Proofing Hospitality: Why Reliable Tech & Seamless Payments Matter with Dojo & Youngs Pubs 26:30

7 weeks 전26:30

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26:30

Future-Proofing Hospitality: Why Reliable Tech & Seamless Payments Matter 🔹 What does it take to run a smooth, tech-driven hospitality business in 2024? 🔹 Why is reliable, integrated technology critical for growth and guest experience? 🔹 How can the right payment solutions help operators avoid downtime and lost revenue? In this episode of the Tech on Toast Podcast , Chris Fletcher is joined by David Kirby (IT Innovation & Project Manager, Young’s Pubs) and Hans Arthur (Enterprise Sales Manager, Dojo) to discuss the importance of robust, dependable technology in hospitality . Key Topics: ✅ The evolution of hospitality technology and how Young’s Pubs has adapted. ✅ How user-friendly tech improves staff retention and reduces friction. ✅ Why seamless, cloud-based payments are non-negotiable for guest experience. ✅ How Dojo’s next-gen infrastructure guarantees uptime & reliability . ✅ The role of AI in hospitality and what’s next for the industry. 💡 Top Quote: “If payments go down, everything stops. You go from a bar packed five deep to customers walking out the door. Reliability isn’t a luxury—it’s a necessity. ” – David Kirby, Young’s Pubs 📢 Watch now and future-proof your hospitality business! 🔗 Learn more about Dojo’s payment solutions: www.dojo.tech 🔗 Join the Tech on Toast community: www.techontoast.community 📌 Subscribe for more insights on hospitality tech, innovation, and growth strategies! 👍 Like, comment, and share! What’s the biggest tech challenge in your business? Drop a comment below! #HospitalityTech #FutureProofing #Payments #RestaurantTech #TechOnToast 🚀…

Tech on Toast, The Hospitality Tech Podcast

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Streamlining Hospitality with Supy: Insights from Founder Dani El Zein 31:39

9 weeks 전31:39

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31:39

Streamlining Hospitality with Supy: Insights from Tech On Toast Season 11In this episode of the Tech On Toast podcast, hosted by Chris Fletcher and sponsored by ZenZap, we dive into the game-changing tools for managing hospitality teams. The episode features a special guest, Dani El Zein, founder of Supy, who shares his journey from running a restaurant to developing a comprehensive back-office system for procurement, inventory management, and business analytics. Dani highlights how Supy simplifies inventory tasks, reduces human error, and provides valuable business insights that lead to significant cost savings. Tune in to learn how AI and other advanced features in Supy are revolutionising the hospitality industry.00:00 Introduction and Sponsor Message01:16 Meet the Guest: Dani El Zein02:18 Dani's Background and Journey03:31 Introduction to Supy05:24 Supy's Key Features and Benefits07:02 Challenges and Solutions in Inventory Management12:28 Ordering and Streamlining Operations15:16 Onboarding and Implementation16:57 Challenges in Implementation17:44 Importance of a Single Point of Contact18:17 Back of House Operations18:53 Case Studies: Mushroom and Coffee22:58 The Role of AI in Inventory Management28:38 Support and Customer Service30:34 Conclusion and Future Plans…

Tech on Toast, The Hospitality Tech Podcast

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The Future of Hiring: Enhancing Candidate Experience & Efficiency with Ed Grimes & Ed Godwin. 41:45

10 weeks 전41:45

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41:45

Hey everyone! I'm excited to announce the latest episode of the Tech On Toast podcast, where we dive deep into the world of AI recruitment with two incredible guests, Ed Godwin and Ed Grimes from Talent Unlimited. If you're in the hospitality industry or just curious about how technology is transforming recruitment, this episode is a must-listen! Here are my three key takeaways:Efficiency Meets Quality: One of the standout features of their AI recruitment assistant, Sophie, is her ability to streamline the hiring process without sacrificing the quality of interviews. Sophie can screen candidates and conduct voice AI interviews in less than a day, compared to the traditional 22-day process. This means that recruiters can focus on the best candidates while ensuring that everyone receives personalized feedback, enhancing the overall candidate experience.Addressing Bias in Recruitment: A significant concern in recruitment is the potential for bias, especially when it comes to human decision-making. Ed Grimes highlighted that Sophie operates without human biases, as she is trained to assess candidates based on objective criteria rather than historical hiring decisions. This approach not only promotes inclusivity but also ensures that every candidate is evaluated fairly, regardless of their background.Empowering Recruiters, Not Replacing Them: Both Eds emphasised that AI should be seen as a tool to enhance the capabilities of human recruiters, not as a replacement. By taking care of the "heavy lifting," Sophie allows recruiters to spend more time on meaningful interactions with candidates. This collaboration between AI and human expertise can lead to better hiring outcomes and a more positive experience for both candidates and employers.I had a fantastic time chatting with Ed Godwin and Ed Grimes, and I believe their insights will resonate with anyone involved in recruitment or the hospitality sector. 🎧✨👉 Tune in now to hear the full conversation and discover how AI is revolutionising the recruitment landscape! Thanks for listening, and as always, I appreciate your support! Let me know your thoughts on this episode in the comments below! 💬👇…

Tech on Toast, The Hospitality Tech Podcast

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Streamlining Communication: How ZenZap is Transforming Team Management in Hospitality 35:19

11 weeks 전35:19

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35:19

🎧 New Episode Alert: Discover ZenZap with Josh Phillips and Noam Neumann!Hello Tech On Toast Family,I hope this email finds you well! I'm excited to share our latest episode of the Tech On Toast podcast, where we dive deep into the world of team communication and productivity with the co-founder & Business development lead of ZenZap, Josh Phillips and Noam Neumann.In this episode, we explore how ZenZap is revolutionizing the way teams communicate, especially in the hospitality industry. If you've ever felt overwhelmed by endless email threads, WhatsApp groups, and sticky notes, this episode is for you!What You’ll Learn:The Inspiration Behind ZenZap: Josh and Noam share their journey from traditional workplaces to creating a tool that simplifies communication for both desk-based and deskless employees.Key Features of ZenZap: Discover how ZenZap combines the best of WhatsApp and Slack, making it intuitive and easy to use. We discuss features like integrated calendar scheduling and collaborative to-do lists that keep teams organized and efficient.The Importance of Work-Life Separation: Learn how ZenZap helps maintain boundaries between work and personal life, ensuring that you can disconnect when you need to.Future Innovations: Get a sneak peek into what’s next for ZenZap and how they plan to integrate with other tools to enhance productivity.Whether you're in hospitality, retail, or any fast-paced industry, this episode will provide valuable insights into improving your team's communication and workflow.🎧 Listen Now: Tech On Toast Podcast - Episode with ZenZapA big thank you to our sponsor, ZenZap, for making this episode possible. If you're ready to simplify your team's communication, check out ZenZap for free at ZenZap.co.I can't wait for you to hear this episode! As always, your feedback is invaluable, so feel free to reach out with your thoughts.Enjoy the show!…

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