Talking Customer Success podcast

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추가했습니다 seven 년 전

Thomas Connery에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Thomas Connery 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

All About Change

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Gary Sinise: Doing More for Our veterans with the Gary Sinise Foundation 27:29

12일 전27:29

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27:29

Gary Sinise is an award winning actor, on the stage, TV and big screen. He is best known for playing Lieutenant Dan in Forrest Gump. Inspired by this role and his family members, Gary is now the head of the Gary Sinise Foundation, which offers support for service members who need help with mental wellness, trauma, physical recovery, and loss. He Also plays concerts worldwide for our nation’s defenders and their families, boosting morale and offering gratitude for their sacrifices as part of the Lt. Dan Band. Jay and Gary discuss the changing needs of American service members and their families, the many services the Gary Sinise Foundation provides, how Gary’s work helped him through personal loss and much more. Today's episode was produced by Tani Levitt and Mijon Zulu. To check out more episodes or to learn more about the show, you can visit our website Allaboutchangepodcast.com. If you like our show, spread the word, tell a friend or family member, or leave us a review on your favorite podcasting app. We really appreciate it. All About Change is produced by the Ruderman Family Foundation. Episode Chapters (0:00) intro (1:11) Veterans’ changing needs over the past half century (7:57) Veterans’ appreciation of Gary’s portrayal of Lt. Dan (10:25) By helping others, we step out of ourselves (11:46) The Lt. Dan Band (15:29) How the death of Gary’s son Mac impacts his activism (17:33) Bringing services to American heroes wherever they are (19:45) Accurate portrayals of veterans in film and TV (20:58) How can people get involved with the Gary Sinise foundation (24:24) Goodbye For video episodes, watch on www.youtube.com/@therudermanfamilyfoundation Stay in touch: X: @JayRuderman | @RudermanFdn LinkedIn: Jay Ruderman | Ruderman Family Foundation Instagram: All About Change Podcast | Ruderman Family Foundation To learn more about the podcast, visit https://allaboutchangepodcast.com/ Looking for more insights into the world of activism? Be sure to check out Jay’s brand new book, Find Your Fight , in which Jay teaches the next generation of activists and advocates how to step up and bring about lasting change. You can find Find Your Fight wherever you buy your books, and you can learn more about it at ⁠⁠www.jayruderman.com⁠⁠ .…

Talking Customer Success

시리즈 홈•Feed•퍼블리셔에게 지불하기

Building a consistent customer success practice is something I believe differentiates a growing company from a thriving company and that customer advocacy isn't only about building attitudinal loyalty, it's about doing the right thing for your customer in order for them to meet or exceed their desired outcome. Hi, I'm Tom Connery. Talking Customer Success was created to promote the value of customer success within the enterprise and small business. Support this podcast: https://podcasters.spotify.com/pod/show/talkingcustomersuccess/support

14 에피소드

#Business #Thomas Connery

Talking Customer Success

updated 5년 전

시리즈 홈•Feed•퍼블리셔에게 지불하기

14 에피소드

#Business #Thomas Connery

모든 에피소드

Talking Customer Success

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Amazing Customer Success Tool for Engagement and Adoption - Meet Bonjoro! 23:18

5 years 전23:18

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23:18

In this episode, I'm interviewing, Matt Barnett, commonly known as 'Papa Bear' at Bonjoro. We talk about Bonjoro as a service and how it can help customer success management teams to enhance or automate onboarding while increasing adoption, engagement, and retention. This is a super-tool for customer success management that you really should demo! Please use my affiliate link to start a FREE 14-day trial of Bonjoro today! https://bit.ly/2uXFLfX . --- Send in a voice message: https://podcasters.spotify.com/pod/show/talkingcustomersuccess/message Support this podcast: https://podcasters.spotify.com/pod/show/talkingcustomersuccess/support…

Talking Customer Success

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Customer Success Tool For Engagement Tracking - Slydeck.io 20:09

5 years 전20:09

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20:09

In this episode I'm talking to Andy Quintana, the founder of Slydeck. His new software (www.slydeck.io) can be used by customer success managers and teams but even more impressive -- it also serves the small business owner or freelancer. If you want to begin planning your next customer or lead conversation, Slydeck can help. Being able to track how recipients engage with documents you send them helps you better understand their interests and pain points, which drives better and more valuable discussions. OH -- Perhaps the best part? You can signup for free to try it for your business or team. --- Send in a voice message: https://podcasters.spotify.com/pod/show/talkingcustomersuccess/message Support this podcast: https://podcasters.spotify.com/pod/show/talkingcustomersuccess/support…

Talking Customer Success

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Customer Success Management Is Not For Everyone 10:07

5 years 전10:07

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10:07

In this episode, I share a few truths as to how and why being a CSM may not be the right job for you. None of this insight includes survey data, feedback from other CSMs, none of that. It’s just me being honest about the last four years or so based on what I’ve seen and experienced. Like what you hear? Please consider sharing this episode or podcast with a friend or colleague. Referenced video link: https://youtu.be/n5XgSCty8js --- Send in a voice message: https://podcasters.spotify.com/pod/show/talkingcustomersuccess/message Support this podcast: https://podcasters.spotify.com/pod/show/talkingcustomersuccess/support…

Talking Customer Success

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Download FREE Customer Success Manager (CSM) Templates 11:23

5 years 전11:23

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11:23

As I worked as a CSM, I discovered that each company had their own processes, reports, and templates or lack thereof. We can't assume that every customer success manager is well prepared for their weekly, monthly, and quarterly checkpoints. I thought I would give away a set of weekly, monthly, and quarterly customer review templates that I created in the hope that they may benefit other CSMs. Visit https://bit.ly/2GbbDQ9 to download these free templates today. If they helped you or provided value, please let me know! --- Send in a voice message: https://podcasters.spotify.com/pod/show/talkingcustomersuccess/message Support this podcast: https://podcasters.spotify.com/pod/show/talkingcustomersuccess/support…

Talking Customer Success

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Customer Success Management Consultation Using Clarity.fm 16:19

6 years 전16:19

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16:19

Just recently I conducted my first clarity.fm premium call in regard to customer success. Clarity.fm is a phone service that allows you to speak directly to SME's for an hourly or by the minute fee. A business coach was taking on a new client in the CSM space and messaged me about providing them an overview of what customer success is. We went on for just over an hour, and although the call wasn't recorded, I wanted to share much of the same content we discussed in this episode in case it could benefit someone else. If you are also interested in a professional consultation, I've setup a special offer for FREE calls but there are only three uses available! If you'd like to chat with me about customer success management, act now before I change the link! https://clarity.fm/thomasconnery/csmchat --- Send in a voice message: https://podcasters.spotify.com/pod/show/talkingcustomersuccess/message Support this podcast: https://podcasters.spotify.com/pod/show/talkingcustomersuccess/support…

Talking Customer Success

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Is a Customer Success Manager 100% Responsible for Retention? 12:04

6 years 전12:04

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12:04

This episode reviews an article from Topline Strategy that demonstrates why CSM’s only have so much control over churn and customer attrition. The reasons may surprise you! --- Send in a voice message: https://podcasters.spotify.com/pod/show/talkingcustomersuccess/message Support this podcast: https://podcasters.spotify.com/pod/show/talkingcustomersuccess/support…

Talking Customer Success

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One Idea To Inspire User Adoption 7:14

6 years 전7:14

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7:14

If you are looking for a way to inspire growth or usage there are a number of strategies available. You could try email campaigns, social media, direct phone calls to customers, live demos of features, etc. In this episode I'll explore one simple thing a CSM can do to spark usage or adoption while making their customer look like the hero. --- Send in a voice message: https://podcasters.spotify.com/pod/show/talkingcustomersuccess/message Support this podcast: https://podcasters.spotify.com/pod/show/talkingcustomersuccess/support…

Talking Customer Success

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How Customer Success Could Save Your Business 10:07

6 years 전10:07

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10:07

Can Customer Success Help Your Org Stand Out From The Rest? 100% Yes! Customer success as a practice, when done properly, can have a massive influence on product or service consumption and usage. Given the trend of minimalism, good old-fashioned cost cutting, and market recession fears, there couldn’t be a better time to double down on customer success as a formal practice in your business. For me, that’s primarily been software, but for you it may not be. All I know is that if you sell a business to business (B2B) product or service, the days of handing over the product or service and wishing the customer good luck is over. --- Send in a voice message: https://podcasters.spotify.com/pod/show/talkingcustomersuccess/message Support this podcast: https://podcasters.spotify.com/pod/show/talkingcustomersuccess/support…

Talking Customer Success

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Advice For New Customer Success Managers 18:22

6 years 전18:22

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18:22

We welcome back my friend and fellow CSM, Akshay Agrawal, in this episode to discuss advice for new customer success managers. I've been thinking about this topic a lot lately and decided to write a brief article on LinkedIn that will hopefully add value to some other CSM looking to make their mark. Article link: https://www.linkedin.com/pulse/looking-new-csm-job-focus-being-attentive-consistent-youll-connery/ As always, thanks for listening! --- Send in a voice message: https://podcasters.spotify.com/pod/show/talkingcustomersuccess/message Support this podcast: https://podcasters.spotify.com/pod/show/talkingcustomersuccess/support…

Talking Customer Success

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Bad Fit, Stretch Fit, and Good Fit Customers 14:19

6 years 전14:19

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14:19

On this episode we’re here to introduce our audience to bad fit, stretch fit, and good fit customers. What does it all mean and why are good fit customers essential for building an influential growth sales cycle. We welcome CSM, Elizabeth Best, to share her thoughts on these customer fit types. --- Send in a voice message: https://podcasters.spotify.com/pod/show/talkingcustomersuccess/message Support this podcast: https://podcasters.spotify.com/pod/show/talkingcustomersuccess/support…

Talking Customer Success

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What’s Ahead For The Podcast In 2019 3:17

6 years 전3:17

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3:17

Welcome back and apologies on my absence. I’ve got big plans for the podcast in 2019 and in this episode I’ll share a few topic ideas as teasers. More episodes are coming soon! Stay tuned. --- Send in a voice message: https://podcasters.spotify.com/pod/show/talkingcustomersuccess/message Support this podcast: https://podcasters.spotify.com/pod/show/talkingcustomersuccess/support…

Talking Customer Success

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Customer Success vs. Customer Experience 15:21

7 years 전15:21

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15:21

Customer success manager, Akshay Agrawal, joins the podcast in this episode as we share our thoughts on what a customer is and how we differentiate customer success versus customer experience as a practice. This is Talking Customer Success! --- Send in a voice message: https://podcasters.spotify.com/pod/show/talkingcustomersuccess/message Support this podcast: https://podcasters.spotify.com/pod/show/talkingcustomersuccess/support…

Talking Customer Success

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Self-Doubt & How To Break Through 11:39

7 years 전11:39

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11:39

Self-doubt can really hold me back so I decided to make a podcast about it to remind myself that it's normal and there are ways to break through, move beyond the fear, and confidently be yourself. --- Send in a voice message: https://podcasters.spotify.com/pod/show/talkingcustomersuccess/message Support this podcast: https://podcasters.spotify.com/pod/show/talkingcustomersuccess/support…

Talking Customer Success

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It's Never Too Late To Begin 9:42

7 years 전9:42

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9:42

Have you been struggling to finally kick-off your blog, podcast, vlog, website, etc and are you self-conscious of how people may see you? Are you working fulltime and fear that your employer may find a conflict of interest in your work? You're not alone. In this podcast debut I'll share a bit about who I am, what 'Talking Customer Success' aims to do, and what you can expect from future episodes. --- Send in a voice message: https://podcasters.spotify.com/pod/show/talkingcustomersuccess/message Support this podcast: https://podcasters.spotify.com/pod/show/talkingcustomersuccess/support…