The daily drama of money and work from the BBC.
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CX Show: Conversations on Customer Experience에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 CX Show: Conversations on Customer Experience 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
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Lipstick on the Rim
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1 Amy Schumer & Brianne Howey on the Importance of Female Friendships, Navigating Hollywood's Double Standards, Sharing Their Birth Stories, and MORE 50:05
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This week, in what might be the funniest episode yet, Molly and Emese are joined by co-stars Amy Schumer and Brianne Howey. They get candid about motherhood, career evolution, and their new film, Kinda Pregnant —which unexpectedly led to Amy’s latest health discovery. Amy opens up about how public criticism led her to uncover her Cushing syndrome diagnosis, what it’s like to navigate comedy and Hollywood as a mom, and the importance of sharing birth stories without shame. Brianne shares how becoming a mother has shifted her perspective on work, how Ginny & Georgia ’s Georgia Miller compares to real-life parenting, and the power of female friendships in the industry. We also go behind the scenes of their new Netflix film, Kinda Pregnant —how Molly first got the script, why Amy and Brianne were drawn to the project, and what it means for women today. Plus, they reflect on their early career struggles, the moment they knew they “made it,” and how motherhood has reshaped their ambitions. From career highs to personal challenges, this episode is raw, funny, and packed with insights. Mentioned in the Episode: Kinda Pregnant Ginny & Georgia Meerkat 30 Rock Last Comic Standing Charlie Sheen Roast Inside Amy Schumer Amy Schumer on the Howard Stern Show Trainwreck Life & Beth Expecting Amy 45RPM Clothing Brand A Sony Music Entertainment production. Find more great podcasts from Sony Music Entertainment at sonymusic.com/podcasts and follow us at @sonypodcasts To bring your brand to life in this podcast, email podcastadsales@sonymusic.com Learn more about your ad choices. Visit podcastchoices.com/adchoices…
CX Show: Conversations on Customer Experience
모두 재생(하지 않음)으로 표시
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CX Show: Conversations on Customer Experience에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 CX Show: Conversations on Customer Experience 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
The CX Show is Glia's podcast on Customer Experience. In each episode, we'll be speaking to senior business leaders to understand the importance and influence of the customer experience on overall business success.
…
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22 에피소드
모두 재생(하지 않음)으로 표시
Manage series 1322561
CX Show: Conversations on Customer Experience에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 CX Show: Conversations on Customer Experience 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
The CX Show is Glia's podcast on Customer Experience. In each episode, we'll be speaking to senior business leaders to understand the importance and influence of the customer experience on overall business success.
…
continue reading
22 에피소드
모든 에피소드
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CX Show: Conversations on Customer Experience
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The Effortless Member Experience by SaleMove
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CX Show: Conversations on Customer Experience
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On this episode of The CX Show, our co-founder and CEO, Dan Michaeli, sits down with Shannon Spotswood, president of RFG Advisory, a professionally managed hybrid RIA dedicated to supporting advisors and their clients best intentions.
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CX Show: Conversations on Customer Experience
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On this episode of The CX Show, our co-founder and CEO, Dan Michaeli, sits down with Jim Rembach, president of Call Center Coach, an e-learning platform which develops contact supervisors skill sets for highly successful front line leaders.
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CX Show: Conversations on Customer Experience
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In this episode of the CX Show, we speak to Luke WIlliams, Head of CX at Qualtrics, about the Wallet Allocation Rule and how businesses can gain a competitive advantage through customer experience.
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CX Show: Conversations on Customer Experience
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1 Establishing a Customer Journey Strategy with Annette Franz 32:12
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In this episode of the CX Show, we speak with Annette Franz, Founder and CEO at CX Journey, Inc, about laying the groundwork for a successful customer experience strategy.
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CX Show: Conversations on Customer Experience
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In this episode of the CX Show, we speak with Shep Hyken, Chief Amazement Officer at Shepard Presentations, about delivering an amazing customer service experience.
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CX Show: Conversations on Customer Experience
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In this episode of the CX Show, we speak with Lynn Hunsaker, Chief Customer Officer at ClearAction Continuum, about organizational changes that need to take place before a change can be made to the customer experience.
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CX Show: Conversations on Customer Experience
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In this episode of the CX Show, we talk to Jim Tincher, Journey Mapper-In-Chief at Heart of the Customer, about customer journey mapping and the importance of identifying and eliminating friction and pain points along the journey.
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CX Show: Conversations on Customer Experience
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In this episode of the CX Show, we talk to Scott Tannen, Founder & CEO of Boll & Branch, about customer experience and how he's been able to grow the company by placing the customer and the company's ethical practices front and center. We also discuss Boll & Branch's first physical retail location and how they're bringing the digital experience to brick and mortar.…
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CX Show: Conversations on Customer Experience
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1 Gaining Insight from Customer Journey Mapping with Kerri Nelson 47:34
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In this episode of CX Insider, we talk to Kerri Nelson, Founder & CEO of CustomersFirst Now, about how customer journey mapping can really serve as a vital exercise for improving the customer experience. We'll also discuss the importance of understanding not only what customers say, but also what they do. Finally, we'll learn what it takes to operationalize the key findings of customer surveys and mapping exercises - ensuring that the outcome is more than just a pretty picture on the wall.…
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CX Show: Conversations on Customer Experience
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In this episode, we talk to Ernan Roman about leveraging the voice of the customer to improve the customer experience. In particular, we’ll spend time digging into Ernan’s work with MassMutual and how their customers ended up influencing their marketing. We’ll also examine the gap between what customers expect and what brands deliver.…
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CX Show: Conversations on Customer Experience
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1 Building Customer Experience Through Design Thinking at Northern Trust 32:06
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SaleMove Co-Founder and CEO, Dan Michaeli, talks to Scott Dille of Northern Trust. In this episode, we'll learn how a workshop at IDEO brought Design Thinking to Northern Trust and helped reshape the bank's customer experience.
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SaleMove Co-Founder and COO, Justin DiPietro talks about Artificial Intelligence and a framework for how companies should leverage conversation AI to rollout chatbots. Justin also takes a step back to provide an explanation of AI and discusses where the technology is today.
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CX Show: Conversations on Customer Experience
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SaleMove CEO Dan Michaeli chats with Rob Bailey, COO at Kustomer, about building a customer-obsessed culture. Rob also talks about why he feels customer experience is becoming the new marketing. To learn more about SaleMove, visit bit.ly/2mjjX7H
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CX Show: Conversations on Customer Experience
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1 Understanding What Customers Really Want at Philadelphia Insurance Companies 26:18
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SaleMove CEO Dan Michaeli chats with Seth Hall, SVP of Customer Service at Philadelphia Insurance Companies, about building a customer-centric support organization using Voice of the Customer. Seth also talks about a common customer support metric that has taken a back seat in his org. To learn more about SaleMove, visit bit.ly/2mjjX7H…
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SaleMove CEO Dan Michaeli chats with Teron Douglas, Head of Platforms at Bank of America, about the unique challenges faced by Financial Services companies in delivering a top-notch customer experience. We also discuss how bots can be leveraged to move customers towards a real human interaction. To learn more about SaleMove, visit bit.ly/2mjjX7H…
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CX Show: Conversations on Customer Experience
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1 Tackling Customer Experience Challenges in the Insurance Industry with Steve Anderson 40:53
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SaleMove CEO Dan Michaeli chats with influential thought-leader, Steve Anderson, about the unique customer experience challenges currently being faced by the Insurance industry. We also discuss the role that AI can play and the importance of keeping the human element in the customer journey. To learn more about SaleMove, visit http://bit.ly/2mjjX7H…
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1 Getting to Why and the Importance of Customer Advocacy with Noah Weiner 37:19
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SaleMove CEO Dan Michaeli chats with Noah Weiner, VP of Client Strategy at Be Found Online (BFO), about the importance of customer advocacy and how getting to why helped Seacoast Bank grow. To learn more about SaleMove, visit www.salemove.com
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CX Show: Conversations on Customer Experience
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SaleMove CEO Dan Michaeli chats with Nina Alexander-Hurst, VP of Customer Service & SWAT at BaubleBar, about a whole new way to think about and deliver customer service. To learn more about SaleMove, visit www.salemove.com
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1 Ashish Jain, Director of Digital & E-Commerce at BayCare Health Systems 18:27
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SaleMove CEO Dan Michaeli chats with Ashish Jain about creating a true omni-channel customer experience.
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CX Show: Conversations on Customer Experience
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SaleMove CEO Dan Michaeli chats with Stacey Giard about marketing's role in the customer experience.
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CX Show: Conversations on Customer Experience
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1 How Brooks Brothers Arms Their Employees with Data to Improve the Customer Experience 41:54
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SaleMove CEO Dan Michaeli chats with Karl Haller, Retail and Consumer Products Center of Competence Leader at IBM, about leveraging data to empower individual store manager to deliver a top-notch customer experience during his time at Brooks Brothers.
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