최고 Martin Newman 팟캐스트 (2024)

1
10 New ROI’s: Guarantee sustainable commercial success 33:58

1+ y ago33:58

33:58

Martin shares his 10 new ROIs that consider what truly matters to consumers and how businesses can proactively build lifetime value based on this framework. My Ten New ROIs are: 1. Return on Inspiration – Setting our colleagues up for success 2. Return on Integrity – Building trust with our customers 3. Return on Inclusion – Creating a business tha…

1
The Rise of Marketplaces: How They're Changing the Way Consumers Shop 38:01

1+ y ago38:01

38:01

Martin is joined by his usual panel guests to discuss their current views and life experiences with the ongoing economic squeeze. The main focus of this episode is the rise of marketplaces such as Amazon and eBay and the impact they are having on how consumers purchase goods.

1
Employee First: The importance of the people in any business 45:15

2y ago45:15

45:15

Martin is joined by his regular panelists Leila and Dave as well as special guest, CEO of LK Bennett, Darren Topp. They discuss how everyone is currently feeling about the current cost of living situation and then they dive into the topic of building a workplace culture that enables employees to be empowered to deliver a customer-centric service in…

1
Prioritising Values Over Value - How purpose is driving consumer decisions 38:12

2y ago38:12

38:12

Martin welcomes his panelists from the public, Marie-Clare, Leila, and Dave to find out how they are feeling about their personal economies as we come out of the holiday season and into the new year. The focus of the podcast is how purpose and values are driving brands to develop their businesses and using this set of brand values and social respon…

1
Loyalty: What Turns Customers Into Fans? 41:16

2y ago41:16

41:16

Martin is joined by his usual panel guests Marie-Clare, Leila and Dave to delve into how brand loyalty plays into their purchasing and consumer habits. They discuss the different channels that brands use to keep customers connected from pricing to bonus points and since it is the holiday season coming up the panel also share how they are feeling ab…

1
The Conscious Consumer: How Have Buying Habits Changed 53:33

2y ago53:33

53:33

Martin is joined by his regular team of panelists who continue to share their update on the impact of the economic and energy situation on their lives and purchasing decisions. In addition Martin is delighted to welcome on to the podcast as a special guest, Andy Ruben. Andy was Walmart’s first and founding Chief Sustainability Officer as well leadi…

1
Online customer service: The good, the bad and the ugly 36:26

2y ago36:26

36:26

Martin is joined again by the consumer panelists Dave and Marie-Claire. In episode 4, Martin and his guests discuss their experiences with a variety of brands and retailers when it comes to online customer service. The rise of online shopping has brought with it the need for businesses to be super customer centric online when things go wrong and th…

1
How Brands and Consumers are Experiencing Last Mile Delivery - Panel Discussion 44:39

2y ago44:39

44:39

Martin is joined again by the consumer panelists Dave, Leila and Marie-Claire. In episode 3, they chat about the the ongoing cost of living crisis and the hopes for more positivity with a new British Government as well as discussing the brands who are the runners and riders in the last mile delivery service and how as consumers they are changing be…

1
The Future of the High Street - Panel Discussion 43:48

2+ y ago43:48

43:48

Martin is joined again by the consumer panelists. In episode 2, they chat about the evolution of the high street in the UK including some of the recent changes, their hopes and desires for an invigorated high street and discussion around the brand mix that they expect to see from their local shops and retailers.…

1
Changes in consumer behaviour and stories of customer experience - Panel Discussion 45:32

2+ y ago45:32

45:32

Martin launches a new season of the Consumer Focus podcast with a new format. Each episode Martin will be joined by a panel of people to share their insights and experiences of customer centricity, experience and more. In episode 1, Martin and the panel chat about the cost of living crisis and how it is impacting the buying decisions the panel are …

1
How will the metaverse change customer experience and building interactive retail experiences in the real world with Rizwan Rajpoot 38:49

2+ y ago38:49

38:49

Martin is joined by Rizwan Rajpoot, Group Chief Digital Officer for L'azurde Jewelry, a leading brand in the MENA region. Riz was recently nominated as a global top 100 Chief Digital Officer and he shares his views on how the traditional retail and in person experience will evolve and why he sees the metaverse as being a central destination for ret…

1
How to evolve your retail operating model with Oliver Banks 39:13

2+ y ago39:13

39:13

Martin is joined by Oliver Banks, Managing Director of OB & Co advisory and a top 100 global retail influencer.

1
Putting the customer first by empowering your people with Sir John Timpson 36:17

3+ y ago36:17

36:17

Martin is joined by Sir john Timpson, CBE, chairman of The Timpson Group. Sir John talks about some of the history behind the company and how he cultivated an atmosphere of empowerment with his employees to be able to take ownership of their own stores to make more informed decisions with their customer journey. A fascinating insight into the world…

1
The 6 Key Drivers for a Customer Centric Roadmap with Martin Newman 43:29

3+ y ago43:29

43:29

In this bonus episode, Martin shares his own career journey and how it has informed his work over the past decades in serving brands, businesses and the consumer. He outlines why he is so passionate about customer service, placing the consumer at the heart of commercial decision making and the benefits to the bottom line when you take this approach…

1
Accessibility matters with Martyn Sibley, CEO of Purple Goat & Disability Horizons 34:03

3+ y ago34:03

34:03

Martin is joined by Martyn Sibley, CEO of Purple Goat and Disability Horizons. Martin is uniquely qualified to lead the transformation in accessibility. He describes himself as a "regular guy who happens to have a disability called Spinal Muscular Atrophy". This means he can’t walk, or lift anything heavier than a book giving Martyn the most valuab…

1
The importance of frontline workers with Carol Leaman, CEO of Axonify 45:40

3+ y ago45:40

45:40

Martin is joined by Carol Leaman, CEO of Axonify whose mission is to help companies give their frontline employees the support and tools they need to do their best work every day with training and communications. Carol shares her insights on the importance that frontline workers have on customer service and centricity and why educating this constit…

1
Being partner obsessed and data fanatics with David Wright, CEO of Pattern 36:40

3+ y ago36:40

36:40

Martin is joined by David Wright, CEO of Pattern, the premier platform for global ecommerce. Pattern is a leading player in ecommerce intelligence, marketplace management and omnichannel retail strategy and execution for brands around the world. David shares his insights managing a hyper growth business that is partner obsessed, data centric as wel…

1
How technology is integral to the consumer journey with Andy Miles, retail e-commerce expert 38:51

3+ y ago38:51

38:51

Martin is joined by Andy Miles, a leading retail e-commerce expert whose career has included working for some of the biggest brands in the UK such as Tescos, Boots and more recently the Arcadia Group. Andy shares his insights on the technological trends that are empowering consumers with their e-commerce experience. With the customer being king, An…

1
Creating diversity and opportunity at board level with Susanne Given, Plural Non-Exec Director 36:52

4y ago36:52

36:52

Martin is joined by Susanne Given, Plural Non-Executive Director to talk about how diversity, opportunity and inclusion at the board level lead to customer centricity and stronger retail businesses. Susanne also discusses how Gen Z are impacting board decision making, the concept of alternative boards and some views on the future of the retail expe…

1
Building a culture of customer centricity with Nick Molnar, CEO of Afterpay 34:33

4y ago34:33

34:33

Martin talks with Nick Molnar, CEO and Co-Founder of Afterpay (Clearpay in the UK) one of the world's leading payment solutions. Nick shares how Afterpay places customer centricity at the heart of their business by focusing on hiring the right talent, creating purpose behind the company mission, using data to drive decisions and building community …

1
How do businesses truly become socially responsible? 25:10

4y ago25:10

25:10

Martin is joined by Dan Morrell, the man who invented carbon offseting and who has and continues to change the world for the better by ensuring our environment is sustainable.

1
Autonomous vehicles will change the last mile experience forever 26:43

4y ago26:43

26:43

Today Martin Newman is joined by William Sachiti, founder and CEO of the Academy of Robotics who created Kar-go an autonomous delivery vehicle aimed at the last mile of local delivery.

1
Creating a brand with people, purpose, performance and product at its core 40:28

4y ago40:28

40:28

Today, Martin is joined by Simon Mottram, founder of Rapha and a true cycling fan.

1
Sustainability - Plan A to B 34:17

4y ago34:17

34:17

Today Martin is joined by Mike Barry, sustainability advisor and consultant.

1
How can consumers and brands be more sustainable with clothing? 36:32

4y ago36:32

36:32

Today Martin is joined by Maria Chenoweth, the CEO of TRAID which is a charity working to stop clothes from being thrown away and to get people choosing second-hand over new clothing.

1
How shops and consumers can reduce plastic waste 27:13

4y ago27:13

27:13

Martin is joined by Adam Zainudden, a marine biologist who investigates how plastic packaging on consumer goods damages our wildlife. In this insightful conversation, Adam explains what shops can do to support the move towards a more environmentally friendly and sustainable high street.

1
Could Brexit be a good thing for British business? 31:44

4y ago31:44

31:44

In this episode, Martin is joined by Wayne Andrews, independent advisor on exchange rate risk management. As a supporter of Brexit, he explains how leaving the EU may have a positive impact on British consumers and businesses.

1
How could cosmetic brands engage better with minority customers? 32:10

4y ago32:10

32:10

Jasmine Kato and Rabia Mirza are women from minority backgrounds.They join Martin to discuss where brands are going wrong (and right) when it comes to representing and caring for a diverse range of consumers.

1
How can charities help the community and deliver great customer service? 34:31

4y ago34:31

34:31

In this episode, Martin is joined by CEO of The Big Issue Foundation, Stephen Robertson, to discuss what charities can do to support staff and volunteers in developing great customer experiences.

1
Multi-sensory packaging for visually impaired customers 32:48

4y ago32:48

32:48

In this episode, Martin is joined by advertising and design expert Karoline Lundberg. Karoline has always had an interest in multi-sensory branding, and the focus of her research has been in designing drinks packaging which allows visually impaired and blind consumers to feel important information about what’s inside. Given it’s estimated there are…

1
How can airports make Middle Eastern customers feel more welcome? 22:43

4y ago22:43

22:43

Martin is joined by Oz Katerji, documentary filmmaker, broadcaster with Sky News and equality advocate. Oz is of Middle Eastern heritage, and throughout his career he’s campaigned for a fair and informed understanding towards Middle Eastern and Muslim people. In this episode, he talks about the need for better cultural understanding and sensitivity…

1
How can stores make customers with hearing impairments feel more welcome? 34:22

4y ago34:22

34:22

Martin is joined by Guy Orlov, hearing impairment activist and owner of CSeeke, a specialist service that offers deaf awareness training and one-to-one mentoring. Guy is profoundly deaf and uses both British and Israeli sign language. Interpreted by BSL translator Natasha Tranton, Guy offers his advice on making the high-street more friendly to peo…

1
Giving sweet-toothed customers a sensory chocolate-buying experience 27:21

4y ago27:21

27:21

Martin is joined by Angus Thirlwell, the CEO of Hotel Chocolat, to discuss how he revolutionised chocolate retailing from a market usually bound to Easter and Valentine’s Day into a year-round sensory shopping experience.

1
What could stores do to make Jewish customers feel more welcome? 30:02

4y ago30:02

30:02

Martin Newman is joined by Simon Johnson, the chief executive of the Jewish Leadership Council and interim chair of the Rugby Football League. With years of experience advocating on behalf of the British Jewish community, Simon shares the best and the worst of how Jewish customers are treated in stores across the UK.…

1
How can brands engage better with customers with ‘invisible’ disabilities? 25:30

4y ago25:30

25:30

Serena Bhandari joins Martin Newman to discuss her experiences around having Tourette’s syndrome, and how stores and restaurants can make sure that staff can assist customers with ‘invisible’ disabilities.

1
Is online behaviour evolving? 28:06

4y ago28:06

28:06

Clicktale’s Liraz Margalit joins us all the way from Tel Aviv to talk through the latest breakthroughs in online behavioural research, and what her data suggests about the way we shop, consume and share online. One of the foremost experts into online behaviour, Liraz offers a unique insight into the way customers might interact with the platforms o…

1
What can store assistants teach us about our customers? 38:15

4y ago38:15

38:15

This episode covers the anecdotal experience of two women working in some of the UK’s biggest chain retailers, and what they think would help the companies they work with develop a better service for their customers. Saskia and Sophie reveal what they think needs to be done to ensure the boardroom is in touch with the shop floor.…

1
Can you ever really understand your customers? 49:09

4y ago49:09

49:09

Martin is joined by customer behaviour expert Philip Graves, author of the bestselling book ‘Consumer.ology’ to discuss the value of data uncovered by market studies, and question whether it can provide insight into what customers really want.

1
What does AI mean for today’s customers? 42:57

4y ago42:57

42:57

In our second episode, Martin Newman talks to Felix Farley, data ethics expert and AI developer at Intel. Previously the President of the Annual Artificial Intelligence in Business & Ethics (AIBE) Summit, featuring with the likes of Amazon, Google, Microsoft, Tesla and IBM, he provides expert insight into the ways in the ways customer data should b…

1
What does Brexit mean for business? 41:52

4y ago41:52

41:52

In our first episode, host Martin Newman talks to Alex White, partner of political consultancy firm, Flint Global. Previously the chief political analyst at JP Morgan, director of nationwide intelligence at EIU (The Economist Intelligence Unit) and head of investment banking at the HM Treasury, he provides expert insight into the ways in which Brex…

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