This is the official podcast companion to HBO’s Original series Winning Time: The Rise of the Lakers Dynasty. Each week, executive producer Rodney Barnes speaks with sportswriter Jeff Pearlman as well as the actors, directors, and key collaborators who brought the 1980s Showtime Lakers to life. Podcast episodes are available each week right after the latest episode of Winning Time on Max. The official Winning Time podcast is produced by HBO in conjunction with Hyperobject Industries and Pine ...
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From dinner to world domination, we teach you how to WIN. HARD.
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Time to Win Podcast with RJ Jackson
Mindset Speaker and Coach RJ Jackson and The Personal Growth Dream Team
The 'TIME TO WIN' podcast, hosted by award-winning Mindset Speaker, & Coach, Author, and Retreat host, RJ Jackson, The Courage Giver, is more than a podcast ~It is a Call to Action and a Game Plan to inspire you to reset your mindset, face your giants with confidence, and get through what you are going through. RJ Jackson and her expert guest are committed to providing you with the clarity, confidence, and courage you need to take the challenge of accepting where you are, adjusting to where ...
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. Michelli
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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--DISCLAIMER-- It is what it is. All information discussed in this podcast is solely the opinions and views of John Stothton and his extremely intelligent expert guests. In no way should this information be considered professional advice in any aspect of one's life. This information works for John solely because he is so much better than you.
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The OnSpot Fitness podcast is dedicated to helping you to win in the areas of living a fit, healthy and whole life. I am saddened every time I hear a story of someone trying so hard and never getting anywhere when it comes to building a healthy lifestyle. So many people diet like crazy, workout like mad people, work too many hours a week and sacrifice way too much of life, never reaching that goal they have set. There becomes a time where one just gives up being that gerbil in the wheel of l ...
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In this episode, Dr Michelli explores the profound impact of recognition on employee engagement and customer satisfaction, as illuminated in "The Carrot Principle" by Adrian Gostick and Chester Elton. Research shows that companies with robust recognition practices see significantly higher returns on equity and better performance metrics across empl…
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3 Quick Fix Steps to Stop Overthinking and Thrive on Time to Win with RJ Jackson
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Today on 'Time to Win Podcast' with your host RJ Jackson, The Courage Giver, we explore "3 Quick Fix Steps to Stop Overthinking and Thrive." You were born to prosper and this is your season! By the end of this episode, you'll learn how to break free from the cycle of overthinking, discover actionable strategies to align with your true purpose and g…
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Navigating Challenges: Lessons from Starbucks' Recent Performance Miss
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In this episode, Dr. Joseph Michelli examines Starbucks’ recent challenges and strategic responses under CEO Laxman Narasimhan's leadership. Despite facing its first negative financial performance since 2020 due to budget-conscious consumers, severe U.S. weather, competition in China, and other global economic volatilities, Starbucks continues to a…
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How to Break Free from Overthinking on Time to Win Podcast with RJ Jackson
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On today's "Time to Win Podcast" episode, Mindset Coach RJ Jackson covers "How to Stop Overthinking the Process and Start Overflowing in Your Purpose and Prosper." This episode focuses on overthinking what people think about us. Coach RJ provides inspiration that causes transformation, empowering you to live life on purpose and prosper. Join us as …
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In this episode, Dr. Michelli explores the art and science of stakeholder management, inspired by research for an upcoming 2025 book release. The podcast presents a quote from Mother Teresa, setting the tone for discussing collaborative success among diverse stakeholders. Listeners are introduced to several analytical frameworks that aid in underst…
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How to Overcome Overthinking and Overworking Time to Win Podcast Host RJ Jackson
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Welcome back to another episode of "Time to Win," the podcast dedicated to empowering growth-minded women like you to embrace purpose and prosperity. I'm RJ Jackson, your Personal Growth and Mindset Coach, and today we're diving into a topic that hits close to home for so many of us—breaking free from the cycle of overthinking, overworking, and ove…
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Hosts: Alex & Dan저자 Alex & Dan
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It's Not a Sprint - It's a Marathon: Balancing/Strengthening/Resting for Peak Performance
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In this episode, Dr. Michelli addresses burnout across various professions, highlighting its detrimental effects on employee health and productivity. As explored in Joseph's research for an upcoming book on a major healthcare client, burnout rates, including a notable 90% rate among primary care providers, necessitate urgent action from leadership …
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How to Live a Fulfilled Live Now Part 2 RJ Jackson Time to Win Podcast
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In this episode of "Time to Win Podcast" we will continue on a journey towards a more purposeful and prosperous life of fulfillment with Mindset Coach RJ Jackson leading the way. As RJ shares thought-provoking questions, you'll discover how to navigate the stress and struggles of life and turn things around to achieve greater happiness and satisfac…
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It Isn't "Small" Talk - How to Build Rapport with Customers and Team Members
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In this episode, Dr. Michelli explores the art of small talk and its pivotal role in fostering deeper connections in personal and professional settings. The discussion begins with a personal anecdote about overcoming social awkwardness and learning the actual value of small talk—not merely as conversation filler but as a fundamental tool for engage…
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How to Live a Fulfilled Life NOW~ The Official Time to Win Podcast with RJ Jackson
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In this episode of "Time to Win Podcast" we will embark on a journey towards a more purposeful and prosperous life of fulfillment with Mindset Coach RJ Jackson leading the way. As RJ shares three winning strategies, you'll discover how to navigate the stress and struggles of life and turn things around to achieve greater happiness and satisfaction.…
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Hosts: Alex & Dan저자 Alex & Dan
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Turning Customer Disappointments into Delight: Tips for Business Leaders
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In this episode, Dr. Michelli delves into proactive customer service and service recovery. The podcast outlines practical strategies to ensure businesses consistently anticipate and meet customer needs, transforming potential frustrations into opportunities for loyalty and advocacy. Listeners will learn the importance of creating feedback channels,…
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On today's episode of 'Time to Win Podcast', we invite you to join us as we explore the topic of "Redefining Prosperity - Financial Freedom." RJ Jackson, The Courage Giver will lead the way as we dive deep into a conversation found at the heart of holistic prosperity for women. We'll challenge the traditional notion of financial freedom and discuss…
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This episode explores the strategies behind Macquarie Technology Group's success, as detailed in Joseph's new book "Customer Magic." It underscores the necessity for organizations, regardless of size, to create value through people, process, and technology. Macquarie exemplifies how challenging the status quo, focusing on customer-centricity, and o…
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Redefining Prosperity - A Winning Mindset Time to Win Podcast Host RJ Jackson
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Welcome to this week’s episode of the Time to Win podcast, where we explore the transformative journey toward multi-dimensional prosperity. Today, we are setting the stage to redefine what it means to live a truly prosperous life, moving beyond the conventional definitions that limit prosperity to financial success and material gains. As your host,…
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Hosts: Alex & Dan저자 Alex & Dan
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Cultivating a Winning Company Culture: Lessons from an Australian Trailblazer
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In this episode, listeners are guided through the transformative power of company culture, using Macquarie Technology Group (the focus of Joseph's new book Customer Magic) as a primary example. The episode elaborates on the concept of Personal Accountable Service (PAS), a cornerstone of Macquarie's ethos, illustrating the importance of ownership an…
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You Can Live With Less Stress and More Peace - The Official Time To Win Podcast - Host RJ Jackson
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On today's episode of Time to Win Podcast, Host RJ dives into the transformative journey towards stress-free living. Discover six practical steps that will empower you to reduce stress and amplify your sense of well-being. From prioritizing self-care to embracing positivity, each step is designed to help you navigate life's ups and downs with resil…
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This episode continues entrepreneurial lessons derived from Macquarie Technology Group's founders, David and Aidan Tudehope. It looks at the crucial role trust and shared values play in creating a transformative business culture. The episode examines how the Tudehope brothers built a solid foundation of trust, emphasizing transparency and consisten…
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3 Steps to Discovering Your Purpose The Official Time to Win Podcast Host RJ Jackson
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Do you wonder how to balance life's demands while pursuing your true calling? Are you feeling lost in your responsibilities and seeking meaning in your daily grind? Or perhaps you're searching for ways to reconnect with your personal goals amidst the chaos? Welcome to the Locker Room of Life on "Time to Win, Podcast." Today's conversation is anothe…
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Hosts: Alex & Dan저자 Alex & Dan
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This episode highlights the journey of David and Aidan Tudehope, the co-founders of Macquarie Technology Group. Their story mirrors the David and Goliath narrative, taking on a well-entrenched telecom giant with a visionary approach that brought change to an industry accustomed to the status quo. The episode reveals how the Tudehope brothers, drive…
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A High Speed Pursuit of Purpose on Time to Win Podcast with RJ Jackson and Lisa Anderson
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Have you ever felt like you're just one step away from unlocking your true purpose and prosperity? Girlfriend, it's time to stop dreaming and start doing! Here's how you can positively pursue your purpose and prosperity, one step at a time. Get Clear on Your Vision Imagine your dream life in vivid detail. What does it look like? Feel like? Write it…
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The Magic of Customer -Centricity: Unveiling the Secrets of a Transformative Underdog
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This episode introduces the Macquarie Technology Group, a company that is the focus of Joseph's new book Customer Magic - which is available in ebook and audiobook format and can be pre-ordered NOW for print release on May 28th. Listeners will explore Macquarie's holistic business model, which seamlessly integrates various business units such as Te…
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Overcoming Imposter Syndrome - The Path to Prosperity Time to Win Podcast RJ Jackson
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Inspired by you, the listener, today's episode focuses on breaking the chains from Limitation to Liberation: Overcoming Imposter Syndrome. In this episode, we continue the Repositioned Journey of Greatness as we journey together through the trials and triumphs that shape the essence of every woman's journey toward self-discovery and empowerment. Yo…
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Hosts: Alex & Dan The mailbag runneth over...저자 Alex & Dan
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Navigating Growth and Innovation: Insights for Your Business
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This episode offers an exploration of the strategies for business growth and expansion, informed by experiences with Starbucks and Dr. Michelli's two books about the company (The Starbucks Experience and Leading the Starbucks Way). It outlines how to prioritize customer accessibility by venturing into new channels and platforms. Joseph also encoura…
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Injecting Fun into Your Business Culture: A Lesson from Zappos
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This episode discusses the integration of fun into the workplace, inspired by Zappos' random acts of fun and weirdness. It explores how workplace play can enhance creativity, productivity, and morale, drawing from principles outlined in "The Zappos Experience." and shared in this short video. Listeners will learn how to weave playfulness into daily…
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Hosts: Alex & Dan저자 Alex & Dan
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Elevating Customer Service: A Guide for Business Leaders & Managers
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In this episode, listeners gain insights into two companies' contrasting customer service experiences. The installment highlights the Customer Loyalty Team (CLT) approach at Zappos and how that team takes the following steps: 1) Initial greeting, 2) Personal Emotional Connection (PEC), 3) Comprehensive service, 4) Accurate information exchange, and…
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Maximizing Customer Loyalty: Lessons from the Tech Industry's Best
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In this episode, Dr. Michelli explores the essential elements of customer loyalty, drawing lessons from industry leaders Apple, Intel, and Alphabet (Google). He examines the strategies these tech behemoths employ to cultivate and maintain strong customer relationships. This installment highlights the importance of leveraging social media to build a…
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Hosts: Alex & Dan저자 Alex & Dan
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How to Building Customer Loyalty Through Service Recovery
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This episode offers a pragmatic approach to navigating service breakdowns. Dr. Joseph Michelli acknowledges that even the most customer-focused organizations can face service challenges. Rather than striving for unattainable perfection, the episode pivots to managing and transforming these breakdowns into opportunities for enhanced customer loyalty…
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