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Service Industry Podcast

Service Industry Podcast by Matt Smith

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The Service Industry Podcast is built for business owners and entrepreneurs who are looking to go deep into learning how to grow their business. In this podcast we talk systems, marketing, growth, business development, opportunity, employees, and more. Bringing on some of the best talent in the world to share their experiences with you to help you avoid costly mistakes and to live a better life.
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Service industry business expert Brian Harding draws upon his many years of experience to share insights, strategies, tactics, and ideas to help business owners in service industries (like contractors, home and auto repair services, IT providers, CPAs, and B2B businesses) overcome challenges in their businesses. Brian takes on a wide range of topics small business owners face with growth, delegating, customers, employees, and processes, as well as the internal struggles and fears small busin ...
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Career bartenders Mike Vanderbilt and Ashley Karasoff dive into the good, the bad, and the ugly of the service industry from the front of house all the way to the back of house. With over two decades of experience behind the bar, the two hosts talk shop over a couple cocktails sure to entertain anyone who's worked service or ever eaten in a restaurant.
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Hello there and welcome to our new service industry podcast BarCode TSI, where we discuss all things service industry related. We interview bartenders, servers, managers, and owners of bars, restaurants, nightclubs, and more. Our purpose is to shed some light on topics we all run into while doing our job. Some are fun, and some are hideous, but all are relevant to what we do on a daily basis. Even when we’re off the clock trying to enjoy our own time being served, we still end up busing our ...
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“No, You May Not” was born after what was initially supposed to be a five minute exercise in podcasting was accompanied with a bottle of wine and an axe to grind with the Karens, Debbies, Chads, and Keiths of the world. Ninety minutes later, we had our podcast. (Actually, that’s not entirely true. We needed to go back and re-record something reasonably shorter for handing in.)
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The Results Grow Podcast is the newest home services podcast! If you are looking to prosper, grow and be successful in your business or career, whether you are a business owner, manager, tech or anyone in between, The Results Grow Home Services Podcast is a great listen. Hosts Steve Gadsby and Cary Blackburn (partners of Results Grow Inc.) check with business owners and experts every Tuesday to discover what’s delivered results to grow and succeed in their business. We chat with professional ...
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In this episode, Matt talks about the 10 things entrepreneurs can do to ensure they find the perfect partner for them. If you are married, this is still applicable to you! Your business WILL NOT thrive without a great partner.JOIN OUR FREE FACEBOOK GROUP!https://www.facebook.com/groups/697734389129543/NEED HELP WITH MARKETING OR COACHING?https://ww…
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As entrepreneurs and business leaders, we are much more likely to have massive concerns of failure than we are to huge amounts of confidence that our success will exceed our wildest dreams. For me, there was one moment that I knew that was exactly what was going to happen for us and our company. Tune in and I’ll tell you about that moment and how i…
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As talent availability is beginning to open up a little bit, it’s time to start thinking about how we will go get - and keep – the talented employees that will help us succeed. Tune in to see what has worked for me and those I help. Check out Brian's new group: Business TIPS! For less than $100 per month (with no commitment or contracts) you can as…
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We all want more efficiency. But it can be so elusive! This week I’ll explain what I think the obstacles are, and then stay tuned to hear what I did to gain real efficiency after struggling for way too long. Check out Brian's new group: Business TIPS! For less than $100 per month (with no commitment or contracts) you can ask Brian any question you …
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A listener, named Chris wrote me and asked “What are effective methods for conducting competitor analysis?” Tune in and you’ll hear my answer Check out Brian's new group - where for less than $100 per month (with no commitment or contracts) you can ask any question you have about how to improve your business, your growth, your team, your processes,…
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This episode is a repost from the Million Dollar Landscaper Podcast where Matt was Interviewed by Scott about the power of accountability. NEED HELP MARKETING YOUR BUSINESS?https://www.serviceindustrycoach.comJOIN THE FREE FACEBOOK GROUP!https://www.facebook.com/groups/697734389129543/EMAIL MATT- info@serviceindustrycoach.com…
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It’s been hard to stay on top of wage increases and employee expectations the last few years. Knowing when to grant wage increases and when to say no has been challenging. Talented employees are hard to find… And… There is a finite amount we can spend on wages and still be profitable. It can be frustrating. Very frustrating. Here’s a case study on …
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Promoting a supervisor is an amazing time. It’s can really be exciting. And, sometimes, there is also a steep learning curve – which is not so awesome for everyone. Luckily many of the problems we are likely to face are predictable and avoidable. Tune in and I’ll share some common problems to get out in front of when promoting a new manager or supe…
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One of the most common questions I hear when people find out what I do for a living is “How can we develop a stronger company culture?" Tune in and I’ll share how I typically answer. To try Brian's group meetings - where you can ask any question you have about improving your business, your growth, your team, your processes, or your profitability - …
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In this episode, Matt talks about a interaction he had this week at the gym with three guys and a lesson he took away from it. He teaches on what it means to become the greatest of all time in your story. Enjoy!JOIN THE FREE FACEBOOK GROUP!https://www.facebook.com/groups/697734389129543/NEED HELP WITH MARKETING OR COACHING?https://www.serviceindust…
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In this episode, Matt dives deep into the number one thing most business owners don't understand until it's too late.JOIN THE FREE FACEBOOK GROUP!https://www.facebook.com/groups/697734389129543/NEED MARKETING HELP OR ONE ON ONE COACHING?https://www.serviceindustrycoach.com/EMAIL MATT- info@serviceindustrycoach.com…
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How did I make sure I was focused on the parts of my customers’ journey I thought could make the most impact on sales, retention, and word-of-mouth advertising? I competed against the “Solution Box”. What is the solution box? Tune in to find out! To try Brian's group meetings - where you can ask any question you have about improving your business, …
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You know your company is great. And you want potential customers and referral sources to know too. But it’s not easy to put your greatness into words. Why is that? More importantly, how do we overcome it? Tune in and I’ll tell you what worked for me. To try Brian's group meetings - where you can ask any question you have about improving your busine…
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GET YOUR BUSINESS PLAN NOW!https://www.serviceindustrycoach.com/products/business-plan-blue-print?_pos=3&_psq=business&_ss=e&_v=1.0In this episode, Matt talks about why you need to get in a hurry when it comes to living out life that way you've been called.NEED HELP MARKETING YOUR BUSINESS?https://www.serviceindustrycoach.comJOIN OUR FREE FACEBOOK …
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In this episode, Matt talks about how he tackles hard tasks every day regardless if he feels like doing them or not. He gives tactical advice on the way he goes about his day to ensure the important things get done.NEED HELP WITH MARKETING YOUR BUSINESS OR NEED COACHING?https://www.serviceindustrycoach.comJOIN THE FREE FACEBOOK GROUP!https://www.fa…
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It’s almost impossible to articulate how hard our lives are when we don’t understand our clients. And, once we truly understand customers, and potential customers, our lives are profoundly easier in ways that are unimaginable before we have that clarity. Tune in to hear how we can gain the understanding that makes everything fall into place. To try…
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In this episode, Matt talks about setting standards for your life and the importance behind it. He tells real stories about his dark times in life and how setting standards pulled him out of the black holeJOIN THE FACEBOOK GROUP!https://www.facebook.com/groups/697734389129543/NEED HELP MARKETING OR WITH ONE ON ONE COACHING?https://www.serviceindust…
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This week we are going to talk about quitting – or rather not quitting. I share a couple of statistics about podcasting that will blow your mind, and then of course we’ll talk about how that relates to you and your business. Tune in to see what I mean! Join Brian's lowest cost, lowest time commitment group to get immediate help with the growth chal…
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Everyone knows we need to get our processes and procedures documented and in place. But there is a lot of confusion around this topic, from general understanding to specific applications In this episode, I hope to clarify a few things that hold us back. Get more at: https://www.serviceindustrysuccess.com…
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Like you, I’ve seen, worked with – and for – some great bosses. I’ve also seen, worked with, and for, some that taught me about the kind of leader I don’t want to be. Of course, there are several key distinctions between the two. Today we’ll cover one that stands out to me, and which I can cite real-life benefits from paying particular attention to…
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Buy The Digital Business Plan Here https://www.serviceindustrycoach.com/products/business-plan-blue-print?_pos=1&_sid=80143d513&_ss=rIn this episode, Matt talks about the 4 behaviors of your customers. He deep dives into each behavior and why it's important for you to be able to identify them quickly when interacting with prospects. He teaches you …
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No doubt there are several reasons business leaders and owners are held back from growing their teams and companies. Today I’m going to talk about the critical reason that, mechanically, may be the most restrictive. Tune in to hear what I mean. To attend Brian's upcoming training, titled: The Secret to Getting Employees to Care Again A simple, step…
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We spend the vast majority of our lives reporting to someone: parents, teachers, bosses, and even spouses. But, when you grow your company, you no longer have that person to make you do the things that must be done. Our commitment, engagement, and performance levels become self-directed. When that happens… Well… Results may vary. Tune in and I'll s…
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JOIN MARKETING MASTERYhttps://www.serviceindustrycoach.com/products/marketing-mastery-bootcamp?_pos=1&_sid=72b333b0c&_ss=rIn this episode, Matt talks about meeting a 68 year old entrepreneur on a job he was quoting and tell the story of how the man went from rock bottom to owning a 34 million dollar mold remediation company. Enjoy this inspiring st…
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Most business leaders and business owners feel like they spend a ridiculous amount of their time repeating the same things over and over. Simultaneously, those same business owners and leaders feel like they are not making progress on the embarrassing and costly problems and mistakes that consistently hamper progress. Today we’ll dive in to the top…
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For many, a major project ahead is getting processes and procedures in place and documented. This can be a daunting task. Today, I hope to make the work of documenting your processes and procedures a whole lot easier. Get more at: https://www.serviceindustrysuccess.com저자 Brian Harding
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JOIN MARKETING MASTERY!https://www.serviceindustrycoach.com/products/marketing-mastery-bootcampIn this episode, Matt talks about the cold hard truth when it comes to Entrepreneurship. Some feelings may be hurt in this episode but the information comes from a place of love. 2024 is your year to crush but it won't happen on it's own.JOIN OUR FACEBOOK…
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One day you are going to want to tell your success story. Today, I’m going to share something I did which made remembering, appreciating, and telling my story a lot easier. And if you also do this, I promise your future self will thank you for it. Tune in to see what it is. Get more at: https://www.serviceindustrysuccess.com…
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Training is expensive. So for the investment in wages, revenue we give up to hold the meetings, and our own energy and effort put into preparation, we surely want to see a reasonable ROI. But many business owners and leaders feel discouraged by what they perceive to be a lack of performance and behavioral changes after making these investments in t…
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JOIN THE FREE FACEBOOK GROUP!https://www.facebook.com/groups/697734389129543/In this episode, Matt checks you on your new years goals... Where are you at? Have you fallen off the goals you set for yourself? Prepare as Matt goes hard telling you why you MUST commit to the things you say you are going to do if you want to be successful.WANT MATT'S HE…
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In this episode, Matt talks about goal setting for the new year and why most people are thinking about it wrong. This is a deep and thought provoking podcast. EnjoyWANT MATT'S HELP MARKETING YOUR BUSINESS OR 1 ON 1 COACHING?https://www.serviceindustrycoach.comEMAIL MATT- info@serviceindustrycoach.com…
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In this episode Matt talks about the second pillar which is "Customer Experience" He dives into the five stages of the customer experience that you must master.WANT MATT'S HELP MARKETING YOUR BUSINESS OR 1 ON 1 COACHING?https://www.serviceindustrycoach.comEMAIL MATT- info@serviceindustrycoach.com저자 Service Industry Podcast by Matt Smith
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We all know that hope is not an effective strategy. Nonetheless, occasionally, we will find ourselves in a situation where it turns out we’ve been relying on hope more than objective truth. So how can we tell if the outcome we want is likely or just a hope or a wish? Tune in and I’ll share the test I use. Get more at: https://www.serviceindustrysuc…
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In this episode, Matt discusses the three pillars you must master in order to grow a 7 figure home service business. He dives into the first pillar (part 1) and goes into detail about what and how you need to think about it. Take notes as this episode will change your business!WANT MATT'S HELP MARKETING YOUR BUSINESS OR COACHING?https://www.service…
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There are a couple of phrases that business owners commonly say that I believe really prohibit growth and progress. Changing how we use and react to these phrases will make a world of difference. Tune in to hear what they are. Get more at: https://www.serviceindustrysuccess.com저자 Brian Harding
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Charlie Munger – one of the smartest business people to ever live – died last week at 99 years old. Given how brilliant and generous he was in teaching, I thought it would be appropriate to remember Mr. Munger by sharing the two greatest lessons I think he shared for us small business owners. Tune in to hear what they are. Get more at: https://www.…
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We all know how important effective communication is. It can literally make or break our business. Simultaneously, some of the people who are the worst at communicating really think they are doing a great job at it. How do we know our company is communicating at the level we would like? Tune in and I’ll tell you how I go about figuring this out. If…
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In this episode, Matt talks about how to create a good sales process, charging customers more, and raising your close rate.WANT MATT'S HELP WITH COACHING OR MARKETING?https://www.serviceindustrycoach.comEMAIL MATT- info@serviceindustrycoach.com저자 Service Industry Podcast by Matt Smith
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It’s Thanksgiving, so of course it’s a good time to talk about being thankful. One of the things that I think is important to keep asking ourselves is what are the kinds of things that we will look back on in the future and be thankful for? Tune in and I’ll explain what I mean. Get more at: https://www.serviceindustrysuccess.com…
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There is no shortage of people with opinions on how things should be done – especially now in the modern world where such vast amounts of information are literally at our fingertips at any given moment The right advice can save you, and the wrong advice can set you back months or years. How can you know who to listen to? Tune in, and I’ll share the…
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It’s rare that I have such a dire tone, or to say something so dramatic like “some companies will not survive”. But I’m seeing a trend that I think is going to be catastrophic for some companies, and it would almost be a dereliction of my duty to not mention it. Tune in and I’ll tell you what it is Get more at: https://www.serviceindustrysuccess.co…
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In this episode, Matt talks about how customer behavior is changing due to the economy. He gives tactics on how to thrive in a down economy and to gain massive marketshare. WANT MATT'S HELP MARKETING YOUR BUSINESS OR COACHING?https://www.serviceindustrycoach.com/EMAIL MATT- info@serviceindustrycoach.com…
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Nearly every business owner I’ve ever asked said they started their business to get some sort of freedom. Time freedom. Financial freedom. The freedom of being their own boss. And there is one thing that provides more freedom than any other. And of course, we are resistant to it, which is why it’s so hard. What is it? Tune in to find out! Get more …
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As a business owner, I spend a lot of time trying to figure out what’s in it for the employee. Some would say too much time. My motivations are not as altruistic as my critics think. In fact, my whole reason for figuring out what’s in it for the employee is pretty selfish. Stay tuned and I’ll explain what I mean. Get more at: https://www.serviceind…
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In this episode, Matt talks about what it's been like working alongside a 8 figure roofing business and what he has learned while working alongside the owner of the company. He talks about mindset differences and things he's noticed that separate him from business owners who are stuck at 6 figures.WANT MATT'S HELP WITH COACHING & MARKETING?https://…
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Developing and implementing procedures is one of the most tedious and boring tasks we will ever take on. It’s also one of the most important. For many, it’s the thing they are perpetually going to get to next week – like a diet. Today, we will go over many of the ways not having our procedures in place is costing us all tremendous amounts of money …
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