Welcome to Health Impressions: the show about Authority, Acquisition, and Retention. Hosted by Bryan Cush, Co-Founder of Tidal Health Group, a digital marketing agency specializing in healthcare. The show focuses on the cross sections of marketing, patient experience and product development. They explore strategies for providing high-quality care, enhancing patient experience and retention through cutting-edge technologies. They will be speaking with like-minded industry leaders who will be ...
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What makes customers stick with a brand? On the Retention Edge Podcast, we talk with leaders from successful ecommerce and retail companies about exactly that. Each episode dives into the strategies and ideas that create loyal customers, featuring candid conversations about what works, what doesn't, and why. From product designers to CX professionals, our guests offer perspectives from across the customer journey. If you work in retail or ecommerce and care about building lasting customer re ...
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There’s nothing worse than losing customers to independent garages and quick lubes after the OEM warranty expires – which happens 70% of the time! As a car dealership, your #1 goal is keeping customers — and to do that, you need quality employees, an optimized service department, and benefits that matter to your customers. Imagine transforming your service department into a powerhouse of customer retention and satisfaction. Picture a dealership where your team is motivated, your customers ar ...
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Welcome to the Customer Retention Podcast — your go-to show for actionable insights on growing and retaining your SaaS customers using GoCSM and the HighLevel platform. Each episode dives into practical strategies, real success stories, and proven systems to reduce churn, boost engagement, and scale your customer success operations. Whether you’re a SaaS founder, agency owner, or CSM, you’ll get clear, no-fluff advice you can use immediately.
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Why and how do I practice NoFap and semen retention? Listen and get the best version of yourself by this sublime method. Om Namo Nitai Chandraya
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Customer Retention is the fastest way to grow your business. CityGro provides tools to bring customers back
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Where industry leaders chat about how to keep members, employees, and clients happy and paying.
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Welcome to the ultimate gaming breakdown with Tom Hammond and Neil Edwards! Tune in every week as we deconstruct today's top games and reveal the secrets behind their success.
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Post-acquisition marketing is massively undervalued. So much marketing to date has been acquisition-focused. Now the top marketers on the planet are turning to customer experience and user retention. We interview them and share their secrets with you.
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100% unfiltered, tactical Retention advice for eCommerce and DTC brands from those who have "been there, and done that." We help you serve & maintain your current customers you spent so much money on acquiring with paid ads to increase lifetime value and customer satisfaction.
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Welcome to Retain: The Customer Retention Podcast! Join host Lauren DeSouza on her journey to discover the power of retaining customers. Accompanied by marketing experts, this podcast will demystify customer retention and deep-dive into how international companies are using it to keep their customers coming back for more.
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Home and Beer Brewing Podcast
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Don't be that business owner left scratching your head, wondering why your industry colleague got $400,000 and you didn't when the Employee Retention Tax Credit fully sunsets in 2024. In this limited focus, ERC Masterclass, listen as tax attorney and ERC specialist, Travis Watkins, bust through the rumors and the complexity of the ERC, so you can get to that free $26,000 per employee you kept during the pandemic and beyond, before the program is gone forever.
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NextGen Work Culture: HR, Management, Inclusive Parent-Friendly Work Environment, Employee Recruitment and Retention, Talent Development
Kortney Ross
The NextGen Work Culture podcast helps managers and HR professionals support working parents to recruit and retain the best people. Join host Kortney Ross as she interviews experts and provides insights into the struggles that working parents face in the workplace. Learn how your business can become a place where parents feel included, supported, and valued. Being a family-friendly business isn't just a "nice-to-have" anymore. For the Next Generation of work, it is critical.
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This podcast is "The Voice of Reason for Chiropractic" and will be most beneficial for chiropractors and their teams. We cover topics that will help grow a chiropractic practice, deliver content that will enhance the quality of care for more patients, teach concepts and strategies to market without manipulation or massive discounts, and simplify the foundation for operating a successful business by focusing on the 4 four requirements (leadership, communication, systems and team) of a thrivin ...
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The Last Mile: Why 81% of Healthcare Leads Never Convert
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38:25In this episode, Bryan Cush discusses transformative approaches in healthcare marketing and patient engagement with Jessica Walker, CEO of CareSherpa. Walker shares her insights on bridging the gap between patient interest and appointment booking, emphasizing the critical "last mile" of healthcare as a consumer journey. This conversation explores t…
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Most brands think of fulfillment as a back-office function. But what if your 3PL is silently sabotaging your customer experience? In episode #7 of the Retention Edge, we sit down with John Heenan, CEO of The Distribution Solution, to unpack the real cost of poor fulfillment and how it can erode trust, increase churn, and destroy customer lifetime v…
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From Guesswork to Precision: Using AI to Boost Service Retention
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25:48Most dealerships are intrigued by AI, but many are still stuck in the dark when it comes to using it effectively. Instead of solving real problems, they’re overwhelmed by dashboards, buried in reports, and stuck blasting the same messages to every customer. The result? Missed opportunities, service defection, and underwhelming ROI on the tools they…
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From Authority to Growth: Turning Online Presence into Patients
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41:20In this episode, host Bryan Cush is joined by Evan Steele, Founder and CEO of Rater8, as they delve into the nuances of online reputation and authority in the health sector. The discussion opens with Evan introducing Rater8 and his extensive background in healthcare IT. As a leader in reputation management, Evan emphasizes the importance of maintai…
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What if your biggest threat to retention isn’t the competition, but your own calendar? Most dealerships don’t lose customers all at once. They just stop showing up. But with AI and a few simple process shifts, you can catch defection before it happens and make retention feel automatic. In this episode, sponsored by DriveSure, we welcome Dave Foy, a…
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Can You Track Word of Mouth? This Founder Did. w/Alonzo Nieves
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39:08Most ecommerce brands are pouring money into paid ads and influencers, while completely overlooking their most powerful growth channel: their own customers. In episode #6 we sit down with Alonzo Nieves, Gen Z founder of Flywheel, to unpack how smart brands are flipping the script on traditional acquisition and using retention marketing to fuel scal…
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In this episode, host Bryan Cush engages with Saul Marquez, CEO of Outcomes Rocket, as they delve into the nuances of brand strategy in healthcare. Through their conversation, they unpack the intersection of corporate experience and entrepreneurship, emphasizing the pivotal role that strategy plays in achieving impactful marketing outcomes. Saul sh…
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Most brands obsess over acquisition.But what happens after the first purchase - when fit is off, returns pile up, and customers don’t come back?In this episode of The Retention Edge, we sit down with Jeff Mergy, VP of Growth, Partnerships & Strategy at Bold Metrics Inc., to unpack why fit might be the most overlooked - and most powerful lever in cu…
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From Transactional to Relational: The Service Advisor Shift
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29:40What if your best retention strategy had nothing to do with pricing, loyalty programs, or even your shop’s hours, and everything to do with how your service advisors say "good morning"? Most customers don’t come back because they weren’t helped… they were handled. The fix? Train your advisors to build relationships, not just close tickets. In this …
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Why Product Integrity Is Key to Earning Customer Loyalty w/Sophia Legros
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36:31Why do so many brands focus on acquisition while ignoring what really builds loyalty?In this episode of The Retention Edge, we sit down with Sophia Legros, VP of Product Integrity, Social Compliance, and Sustainability. She’s spent over 20 years helping brands protect their products, their customers, and their reputation. Sophia believes customer…
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Service on the Move: Why Dealerships Are Going Mobile in 2025
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21:41Offering mobile service sounds like a win-win, but for many dealerships, the logistics feel overwhelming. How do you staff it? Route it? Make money on it? And will customers even use it consistently? In this episode, sponsored by DriveSure, Bill sits down with Amit Chandarana, CEO of Curbee, a mobile service software platform that’s helping dealers…
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HighLevel Masterclass / SaaS Masterclass w/ John Bermudez
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1:28:06저자 Timur Sabir
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Killing Churn in HighLevel SaaS Businesses w/ Azhar Siddiqui
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58:18저자 Timur Sabir
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Make More Money WITHOUT More Customers w/ Spencer Harman
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1:04:51저자 Timur Sabir
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Level-up Your SaaS Company with GoCSM w/ Jenna Leadingham
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51:02저자 Timur Sabir
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HighLevel Journey, Customer Success, and SaaS Strategies w/ Shawn Greenway
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59:11In this podcast, Tim and Shawn discuss their journey with the HighLevel platform and how it helped shape GoCSM, a powerful tool for customer success management. Tim shares insights from years of experience in the SaaS world, explaining how GoCSM was developed to support agencies in managing customer success, reducing churn, and improving client ret…
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How to Reduce Churn for HighLevel SaaS Agencies Using GoCSM w/ Nipun Syal
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1:08:03In our very first episode, we sit down with Tim Sabir, founder of GoCSM, to talk about one of the biggest challenges facing SaaS agencies on HighLevel — churn. With 7+ years of experience helping local businesses grow through smart technology, Tim shares practical strategies for reducing churn, increasing product adoption, and building stronger cli…
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Most customers expect a modern, seamless experience everywhere they go, so why does the dealership service lane still rely on clipboards and key drops? It’s time to ask whether your service experience reflects the kind of innovation and convenience today’s customers take for granted. In this episode, sponsored by DriveSure, we talk with Richard Lup…
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Customer Retention = Your Brand's Sustainable Growth Strategy w/ Omer Hazer, MD, Atlas Studios
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48:39Why do so many brands pour everything into acquisition while neglecting the customers they already have? In this episode of The Retention Edge, we sit down with Omer Hazer, founder of Atlas Studios, about why customer retention has become the true growth driver in e-commerce. While acquisition continues to be important, Omer believes the relationsh…
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Unlocking Retention: The Power of the First Service Appointment
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24:19The success of dealership service departments often hinges on effectively setting and securing first service appointments—a pivotal step many dealerships overlook. But it could significantly boost customer retention through strategic processes and engaging customer experiences. In this episode, sponsored by DriveSure, Patti Tremonti, CEO of MTN Aut…
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How Thoughtful UX Design Builds Brand Loyalty at Tapestry Brands w/ Sabrina Wong
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39:35Ever wonder why some brands keep you coming back while others just don't click? We had the pleasure of sitting down with Sabrina Wong, Head of UX Design at Tapestry Brands, to chat about how thoughtful digital experiences directly drive customer loyalty for luxury retailers like Coach, Kate Spade, and Stuart Weitzman. Sabrina explains how UX serves…
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Customer retention in the dealership service department is about more than just numbers—it's about treating every customer as if they're family and earning their repeat and referral business. In this episode, Tully Williams, Fixed Operations Director at the Niello Company, emphasizes the importance of measuring retention consistently and realistica…
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How Mack Weldon Designs For Loyalty Not Just Looks w/ Henry Martinez
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32:00How does a modern menswear brand build customer loyalty through thoughtful design? We sat down with Henry Martinez, Head of Design at Mack Weldon, to uncover their customer-centric approach to product development. Drawing from his 15 years at iconic brands like Gucci and Ralph Lauren, Henry reveals how Mack Weldon prioritizes comfort and longevity …
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Service Retention in 2025: What’s Changing & How to Adapt
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29:24The service retention landscape is shifting, and dealerships must adapt to stay ahead. With fewer new cars being sold in recent years, the traditional flow of service customers is slowing, making it more important than ever to win back lost customers and capture more aftermarket business. In this episode, we sit down with Ujj Nath, CEO and Founder …
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The Future of Dealership Branding & Digital Engagement with Savannah Simms
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20:25Dealerships today face a unique challenge: standing out in a crowded digital landscape while building long-term customer loyalty. In this episode, we explore how dealerships can strengthen their brand, improve retention, and create meaningful customer relationships. We’re joined by up-and-coming industry leader, Savannah Simms, Director of Marketin…
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What if some of the biggest opportunities for service retention are hiding in plain sight? Recalls and mobile service often feel like operational challenges, but they could be the key to driving revenue and reactivating customers you thought were lost for good. In this episode, sponsored by DriveSure, Ryan Maher, CEO and founder of BizzyCar, joins …
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Mastering Parts Operations to Boost Dealership Retention
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18:05What’s the real key to turning first-time customers into lifelong dealership advocates? For many, the answer lies in an often-overlooked area: the parts department. In this episode, we uncover how inventory health, tire strategies, and better communication can transform your dealership’s retention game. Kaylee Felio, Sales and Marketing Manager at …
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Adopting Video to Boost Retention and Revenue in Fixed Ops
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27:25Today’s customers demand greater transparency and trust from their service providers—and dealerships need to deliver. How can fixed ops professionals bridge the gap between customer expectations and service department performance? In this episode of Retention Roadmap, sponsored by DriveSure, we sit down with Joe Shaker, CEO of Shaker Auto Group and…
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How to Boost Revenue and Retention with Video Inspections
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20:59Why do some dealership service departments foster lifelong customer loyalty while others struggle with defection? What if the key lies in leveraging transparency and technology to build trust and enhance the customer experience? In this week’s episode, sponsored by DriveSure, Zach Roberts, Service Director at Manly Automotive Group, shares how vide…
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Retention vs. Loyalty: Transforming Customer Relationships
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29:44Why are some dealerships leading the charge in customer loyalty while others struggle to stand out? Could the secret lie in evolving service processes and a reimagined approach to business development? In this episode, we unpack the strategies that turn service interactions into long-term customer loyalty. Our guest, John Traver, CEO and founder of…
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Convenience Meets Loyalty: Ford’s Mobile Service Revolution
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20:28Why should dealerships rethink service convenience to retain more customers? Todd Rabourn, Ford Motor Company’s Director of Global Customer Experience Implementation, shares how Ford’s mobile service initiative is transforming the way dealerships connect with customers and drive loyalty. In this week’s episode, Todd explores the growing demand for …
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The Secret to Service Retention: Insights from Urban Science
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30:58Why do some dealerships thrive in service retention while others struggle to bring customers back? What if the secret lies in data-driven insights that reveal untapped opportunities and practical strategies? In this episode, we uncover tools and techniques dealerships can use to turn their service lanes into loyalty engines. Our guest, Piermichele …
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Why do so many dealerships let tire sales—and customer retention—slip through their fingers? Wes Volkert, Parts Director and tire expert, breaks down how dealerships can transform their tire sales strategy to drive loyalty and long-term growth. In this episode, Wes dives into the often-overlooked role of tires in retention. He shares how leveraging…
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From 400 to 1,700: The Unstoppable Growth of Bozard Ford’s Mobile Service
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24:54Customers today expect more convenience than ever, and dealerships need to adapt to stay competitive. With growing demand for faster, more accessible service, how can your dealership meet these expectations while boosting efficiency and retention? In this episode of Retention Roadmap, sponsored by DriveSure, we dive into the innovative world of mob…
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Leveraging Pricing Intelligence for Your Service Department
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24:31Why do some dealerships consistently outperform competition while others lose customers to aftermarket pricing? Intelicheck’s Joe Gibson & Melissa Marlatt uncover competitive intelligence strategies that help service departments boost retention, stay ahead in pricing, and win back customers. In this episode sponsored by DriveSure, Joe, Vice Preside…
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Inside the Mobile Service Model: What Every Dealership Needs to Know
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21:38Every customer is ultimately seeking convenience, so how can dealerships take advantage of the transformative power of mobile service technology to deliver an exceptional experience? In this episode of Retention Roadmap, Denise Leleux, CEO of Curbee, highlights how dealerships can leverage mobile service to improve customer satisfaction and increas…
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Revolutionizing Lactation Spaces: Insights from Abbey Donnell of Work and Mother
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23:50On today's episode of the NextGen Work Culture podcast, we dive deep into the world of supporting working mothers with our special guest, Abbey Donnell, the founder and CEO of Work and Mother. Abbey shares her journey from recognizing a critical gap in workplace facilities for breastfeeding mothers to creating fully-equipped and managed lactation s…
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Texting and Tech: Modernizing Dealership Communication for the Digital Age
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25:33If your fixed ops department still relies on outdated marketing or thinks coupons are enough, you're leaving serious money on the table. But how can dealerships transform their service departments? Why is it so important to build real customer relationships? It’s time to rethink everything about marketing fixed ops! In this episode of Retention Roa…
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Revolutionizing Work-Life Balance for Parents with Sundays: A Conversation with Ashley Chang
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22:23Today we're joined by Ashley Chang, co-founder and CEO of Sundays, an innovative executive assistant service for working parents. Tune in as Ashley shares how Sundays aims to give parents the time they need to balance meaningful careers and family life. From discussing the gaps in workplace support for parents to innovative solutions like Sundays, …
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Corey Smith's Playbook for Service Department Excellence
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22:53How do some dealerships turn their service departments into customer retention powerhouses while others struggle to get buyers to return? Corey Smith reveals the often-overlooked strategies that can transform your service operations. In this episode of Retention Roadmap, Corey, the National Fixed Operations Training Manager for EasyCare and host of…
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Thank You, Retain Listeners! Share Your Thoughts for the Next Chapter
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1:45In this special episode of Retain: The Customer Retention Podcast, host Lauren DeSouza shares an important update with our loyal listeners. As we approach our two-year anniversary, the team is taking a well-deserved seasonal break to recharge and prepare for an exciting return in 2025. But before we go, we need your help! We want to know what you’v…
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The Struggles of a Working Caregiver – A Personal Perspective
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9:15In this solo episode, Kortney is diving into an often overlooked topic—working caregivers. Last week, we had an insightful conversation on this topic, and today Kortney shares her own family's journey through this challenging landscape. Her mom became the sole caregiver for her elderly parents, which drastically affected her ability to maintain a f…
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From Fixed Ops to Dealer Principal: A Blueprint for Dealership Success
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16:11How does a technician rise to become the owner of multiple successful dealerships? For Jerry Romano, it started by mastering service retention and building a brand that customers can't resist. Today he’s the owner and Chief Operating Officer of Windward Hyundai, Windward Chrysler Dodge Jeep Ram, and Jerry V's Honolulu Hyundai. In this episode of Re…
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Gamification Expert: What’s New in Gamification, The Dark Side of Gamification & Are We Suffering From Gamification Fatigue?
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33:17In this special episode of Retain: The Customer Retention Podcast, Moe Ash, Founder and Learning Architect at The Catalyst, returns to the show. Last year, Moe joined Retain for a gamification special. Since it was so well received, we’re doing it all over again. This time, we’re asking Moe, what’s new in the world of gamification? Plus, Lauren and…
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The Expensive Consequences When Companies Fail Working Parents
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10:08Host Kortney Ross dives deep into the significant costs businesses face when they lack proper support structures for working parents, particularly those dealing with pregnancy and lactation-related issues. Kortney highlights startling statistics and shares real-world examples to illustrate just how much organizations can lose—both financially and i…
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